5/5
02.2018
IOT Gateway
Manufacturer reserves the right to change at any time for specifications or designs without notice and incurring obligations.
No
1.Error definition
G1: The continuous offline time of gateway is more than 15 minutes.
G2: The continuous offline time of gateway is more than 4 hours.
2.Possible causes
■Outdoor unit(ODU) is power off.
■Cable between gateway and ODU main control board is loose or open.
■Damaged gateway.
ODU power supply is turned on?
Turn on the power supply.
Connection cable is loose or
open?
Reconnect the cable.
Yes
Replace a new gateway.
Yes
No
G1/G2: The continuous offline time of gateway is too long.
G3: Local link is disconnected.
1.Error definition
G3: Local link is disconnected.
2.Possible causes
■Damaged gateway.
■Damaged ODU main control board.
Normal
No
Replace the gateway and the problem is
disappeared.
Replace the ODU main control board
Yes
※Note: The gateway error code is displayed on the Ecoer Smart Service App.
Error code Description
G1
time of gateway is more than 15 minutes.
G2
time of gateway is more than 4 hours.
G3
is disconnected.
■Error Code Lists for Gateway
