Dimplex BF33ST Manuel utilisateur

TROUBLESHOOTING GUIDE

FOR THE BUILT IN FIREPLACE

MODEL NUMBERS:

BF33ST/DX

BF39ST/DX

BF45ST/DX

BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, B45DX

TROUBLESHOOTING GUIDE

GENERAL

Problem Cause Solution Service Manual

Reference

Circuit breaker trips

or fuse blows when

unit is turned on

Improper circuit current rating Verify unit is installed on a

dedicated 15 amp circuit

Optional remote control has a

similar frequency to other

remotes in the area

Radio frequency disturbance

from outside sources

Replace hand held remote

control Page 5

Unit turns on or off

by itself

Defective circuit board Replace circuit board Page 31

APPEARANCE

Problem Cause Solution Service Manual

Reference

No incoming voltage from the

power supply

See installation guide for

electrical installation

instructions

Incorrect installation wiring

See installation guide for

electrical installation

instructions

Improper operation Refer to User’s Guide

Defective main on/off switch Replace main on/off switch Page 11

Install new battery into the

handheld transmitter and

reconfigure remote

Page 2

Defective remote control kit

Replace remote control kit Page 31

Fireplace does not

turn on

Loose wiring Check wiring connections Page 7 - 9

Defective flame motor Replace flame motor Page 13

Flame frozen

Loose wiring Check wiring connections Page 7 - 9

Burnt light bulbs Replace light bulbs Page 10

Loose wiring Check wiring connections Page 7 - 9

Flame not bright or

flame not visible

Defective light harness Replace light harness

Log set dim, ember

bed not glowing Burnt light bulbs Replace light bulbs Page 10

Flame Shutter Defective flame motor Replace flame motor Page 13

BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, BF45DX

TROUBLESHOOTING GUIDE

HEATER

Problem Cause Solution Service Manual

Reference

Defective heater switch Replace heater switch Page 12

Defective remote control kit Replace remote control kit Page 31

Defective thermostat Replace thermostat

Improper operation See User’s Guide

Heater is not

turning off

Loose wiring Trace wiring in unit Page 7 - 9

Defective heater switch Replace heater switch Page 12

Defective remote control kit Replace remote control kit Page 31

Defective wall thermostat Replace wall thermostat

Voltage selector switch is in

the incorrect position

Select correct voltage

selector switch position Page 3

Incorrect installation wiring

See installation guide for

electrical installation

instructions

Improper operation See User’s Guide

Heater is not

turning on

Loose wiring Trace wiring in unit Page 7 - 9

Normal operation

Normal operation is when

the heater emits an odour for

a brief period after the

heater is initially turned on.

The heater is burning off any

dust accumulated during

manufacturing or operation.

Defective heater

motor/blower Replace heater motor/blower Page 22 - 25

Defective heater element Replace heater element Page 20

Heater emits an

odour

Loose wiring Trace wiring in unit Page 7 - 9

Heat but no blower Defective blower Replace blower

motor/blower Page 22 - 25

Incorrect installation wiring

See installation guide for

electrical installation

instructions

Voltage selector switch is in

the wrong position

Select correct voltage

selector switch position Page 3

Open element Replace heater element Page 20

No heat no blower

Open cutout Replace cutout Page 26 - 30

BF33ST, BF33DX, BF39ST, BF39DX, BF45ST, BF45DX

TROUBLESHOOTING GUIDE

HEATER (CONTINUED)

Problem Cause Solution Service Manual

Reference

Blower running fast Voltage selector switch is in

the wrong position

Select correct voltage

selector switch position Page 3

Blower running

slow

Voltage selector switch is in

the wrong position

Select correct voltage

selector switch position Page 3

NOISE

Problem Cause Solution Service Manual

Reference

Dirty blower assembly Clean blower assembly

Defective blower assembly Replace heater motor/blower Page 22 - 25

Excessive noise

near the top of the

unit

Loose heater access panel Secure heater access panel

Moving flame rod hitting or

rubbing against internal

components

Flame rod replacement Page 13

Excessive noise

near the bottom of

unit Defective flame motor Replace flame motor Page 13

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