CPI Paypod Embedded Manuel utilisateur

Paypod™ Embedded

Pay Station

User Guide

Published by

CPI • CRANE PAYMENT INNOVATIONS

3222 Phoenixville Pike, Suite200

Malvern, PA19355 • USA

CPI, Paypod™ and POSlinq™ are trademarks of Crane Payment Innovations. Except as permitted under the relevant local legislation, no part of this publication may be copied, transmitted,

transcribed or distributed in any form or by any means, or stored in a database or retrieval system, or translated into any language (natural or computer) without the prior written permission

of Crane Payment Innovations (CPI).

Document Data

Information in this document may change without notice.

Part no.: 44000UG0101EN v1.1

Release version: V1.1

Edition date: Tuesday, September 21, 2021

PCN no: –

Disclaimer

CPI does not accept liability for any errors or omissions contained within this document. CPI shall not incur any penalties arising out of the adherence to, interpretation of, or reliance on,

this standard. CPI will provide support for this product in accordance with the standard warranty of CPI, subject to any modifications to that warranty agreed in writing by CPI. CPI reserves

the right to amend, improve or change the product referred to within this document or the document itself at any time.

Elix and Hoover are trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.

Compliance

Paypod™ pay station has been evaluated and is compliant with UL/CSA/IEC62368-1, audio/video, information and communications technology equipment – Part 1: Safety requirements.

The PaypodIS pay station models can use radio energy to communicate via Bluetooth Low Energy (BLE) or Wi-Fi.

·Meets Radio Equipment Directive2014/53/EU

·ContainsFCCID: N6C-SDPAC

This device complies with Part15 of the FCCRules. Operation is subject to the following conditions: (1) This device may not cause harmful interference, and (2) this device must ac-

cept any interference received, including interference that may cause undesirable operation.

To be sure that human exposure to RF energy does not exceed the guidelines in the relevant standards, always follow these instructions:

–A minimum of 20cm (8in) distance be maintained between the antenna and all persons and must not be co-located or operated in conjunction with any other antenna or trans-

mitter.

–Only the antenna supplied with this device to be used. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to

operate the equipment.

·ContainsIC: 4908A-SDPAC

This device contains license-exempt transmitter/receiver that complies with Innovations, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to

the following two conditions:

–This device may not cause interference.

–This device must accept any interference, including interference that may cause undesired operation of the device.

This product or parts of it must be disposed of through a licensed WEEE (waste electrical and electronic equipment) collection point according to directive 2012/19/EU. Before recycling

the product the battery must be removed and disposed of at a licensed collection point in compliance with directive 2006/66/EC.

Table of Contents

Paypod™ Embedded Pay Station

44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI

Table of Contents

1 About... .................................................................................................................. 7

1.1 About this User Guide ........................................................................................................................ 7

1.1.1 Text Conventions ............................................................................................................................ 8

1.1.2 Additional Useful Documentation ..................................................................................................... 9

1.2 About the Paypod™ Pay Station ....................................................................................................... 10

1.2.1 The Paypod™ Pay Station Features ............................................................................................... 10

1.2.2 The Paypod™ Pay Station Versions ................................................................................................ 10

2 Safety Instructions ................................................................................................ 12

2.1 Intended Use .................................................................................................................................. 12

2.2 Protecting Persons and Equipment ................................................................................................... 12

2.3 Disconnection from Power Supply ..................................................................................................... 13

2.4 Notes on Environmental Protection ................................................................................................... 13

2.4.1 Saving Energy .............................................................................................................................. 13

2.4.2 Disposing of Used Consumables .................................................................................................... 13

2.4.3 Labels on Plastic Case Parts ......................................................................................................... 13

3 Design and Function .............................................................................................. 14

3.1 Overview ........................................................................................................................................ 14

3.1.1 Overview of Outside Operating Elements ........................................................................................ 14

3.1.2 Overview of Inside Operating Elements .......................................................................................... 15

3.2 Product Label .................................................................................................................................. 16

3.3 On-Off Switch .................................................................................................................................. 17

3.4 Status LEDs .................................................................................................................................... 17

3.5 Locks and Keys ............................................................................................................................... 19

3.6 Coin and Banknote Payment Components ......................................................................................... 21

3.6.1 Coin Recycler ............................................................................................................................... 22

3.6.1.1 Overview of Coin Recycler .................................................................................................................................................... 22

3.6.1.2 Coin Recycler Key Locks ..................................................................................................................................................... 25

3.6.1.3 Coin Recycler Status LEDs ................................................................................................................................................... 26

3.6.1.4 Coin Acceptance Unit .......................................................................................................................................................... 27

3.6.1.5 Coin Payout Unit ................................................................................................................................................................. 28

3.6.2 E22Banknote Recycler ................................................................................................................. 29

3.6.2.1 Overview of E22Banknote Recycler ...................................................................................................................................... 30

3.6.2.2 E22Banknote Recycler Key Lock ......................................................................................................................................... 32

Table of Contents Paypod™ Embedded Pay Station

Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf

3.6.2.3 E22Banknote Recycler Status LEDs ..................................................................................................................................... 33

3.6.2.4 E22Banknote Acceptance Unit ............................................................................................................................................. 34

3.6.2.5 E22Banknote Vault ............................................................................................................................................................. 34

3.6.2.6 E22Banknote Transporting Unit ............................................................................................................................................ 35

3.6.2.7 E22Banknote Recycling Unit ............................................................................................................................................... 35

3.6.2.8 E22Banknote Cash Box ....................................................................................................................................................... 36

3.6.3 E23/E24Banknote Recycler .......................................................................................................... 36

3.6.3.1 Overview of E23/E24Banknote Recycler ................................................................................................................................ 38

3.6.3.2 E23/E24Banknote Recycler Key Locks ................................................................................................................................. 40

3.6.3.3 E23/E24Banknote Recycler Status LEDs ............................................................................................................................... 40

3.6.3.4 E23/E24Banknote Acceptance Unit ...................................................................................................................................... 42

3.6.3.5 E23/E24Banknote Recycling Units ....................................................................................................................................... 43

3.6.3.6 E23/E24Banknote Cash Box ................................................................................................................................................. 44

3.6.3.7 E24Banknote Loading Unit .................................................................................................................................................. 45

3.7 Typical Transaction Sequence .......................................................................................................... 45

4 Operation .............................................................................................................. 46

4.1 Switching the Paypod™ Pay Station On and Off ................................................................................. 46

4.2 Starting POS Software and Logging On to/Off from POSlinq™ Middleware ........................................... 47

4.3 Checking the Paypod™ Pay Station Status ........................................................................................ 49

4.4 Processing a Transaction ................................................................................................................. 50

4.5 Opening the Main Screen of the POSlinq™ middleware ...................................................................... 52

4.6 Viewing Cash Stocks ........................................................................................................................ 52

4.7 Opening and Closing the Paypod™ Pay Station .................................................................................. 53

4.8 Easily Accessing the Payment Components ....................................................................................... 56

4.9 Opening and Closing the Coin Recycler ............................................................................................. 56

4.9.1 Opening and Closing the Coin Recycler's Lid ................................................................................... 56

4.9.2 Opening and Closing the Coin Recycler's Acceptance Unit ................................................................ 58

4.9.3 Opening and Closing the Coin Recycler's Payout Unit ....................................................................... 59

4.10 Removing and Reinstalling Banknote Recycler Units ........................................................................... 60

4.10.1 Removing and Reinstalling the E22 Banknote Acceptance Unit ......................................................... 61

4.10.2 Removing and Reinstalling the E22 Banknote Vault .......................................................................... 62

4.10.3 Opening and Closing the E22 Banknote Transporting Unit ................................................................ 63

4.10.4 Removing and Reinstalling the E22 Banknote Cash Box ................................................................... 64

4.10.5 Removing and Reinstalling the E23/E24 Banknote Cash Box ............................................................. 65

4.10.6 Removing, Opening and Reinstalling the E24 Banknote Loading Unit ................................................. 67

4.10.7 Removing and Reinstalling the E23/E24 Banknote Recycling Units .................................................... 70

5 Handling Cash ...................................................................................................... 71

Table of Contents

Paypod™ Embedded Pay Station

44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf Published by CPI

5.1 Refilling Recyclers with Cash ............................................................................................................ 71

5.1.1 Refilling Coins .............................................................................................................................. 71

5.1.2 Refilling Banknotes ....................................................................................................................... 73

5.1.2.1 Refilling Banknotes .............................................................................................................................................................. 74

5.1.2.2 Refilling the E24Banknote Recycler ..................................................................................................................................... 76

5.2 Transferring Banknotes to Cash Box ................................................................................................. 78

5.3 Dispensing Cash, Emptying Cash Recyclers ....................................................................................... 80

5.3.1 Dispensing Coins, Emptying Coin Recycler ...................................................................................... 80

5.3.2 Dispensing Banknotes, Emptying Banknote Recycler ....................................................................... 83

5.3.2.1 Dispensing Single Banknotes ................................................................................................................................................ 84

5.3.2.2 Emptying the E22 Banknote Recycler .................................................................................................................................... 86

5.3.2.3 Emptying the E23/E24 Banknote Recycler .............................................................................................................................. 89

6 Cleaning ............................................................................................................... 95

6.1 What Has to be Cleaned and How Often? .......................................................................................... 95

6.2 Cleaning Agents and Tools ............................................................................................................... 96

6.3 Cleaning the Paypod™ Pay Station Outside ....................................................................................... 96

6.4 Cleaning the Coin Recycler's Return Cup ........................................................................................... 97

6.5 Emptying the Coin Recycler's Dust Tray ............................................................................................. 98

6.6 Cleaning the E22 Banknote Acceptance Unit .................................................................................... 100

6.7 Cleaning the E22 Banknote Vault .................................................................................................... 101

6.8 Cleaning the E22 Banknote Transporting Unit ................................................................................... 102

6.9 Cleaning the E22 Banknote Cash Box .............................................................................................. 105

6.10 Cleaning the E23/E24 Banknote Path ............................................................................................... 106

6.10.1 Cleaning the E23/E24 Banknote Acceptance Unit ........................................................................... 106

6.10.2 Cleaning the E23/E24 Banknote Recycler Spine ............................................................................. 109

6.11 Cleaning Chassis Interior ................................................................................................................ 111

7 Troubleshooting .................................................................................................. 113

7.1 Clearing Coin Jam ......................................................................................................................... 113

7.1.1 Clearing a Coin Jam in the Acceptance Unit .................................................................................. 113

7.1.2 Clearing a Coin Jam in a Hopper .................................................................................................. 114

7.1.2.1 Removing and Reinstalling a Coin Hopper ............................................................................................................................ 115

7.2 Clearing Banknote Jam .................................................................................................................. 116

7.2.1 Clearing a Jam in an E22 Banknote Recycler ................................................................................. 117

7.2.1.1 Clearing a Banknote Jam in the E22 Acceptance Unit ............................................................................................................ 118

7.2.1.2 Clearing a Banknote Jam in the E22 Transporting or Recycling Unit ........................................................................................ 119

7.2.1.3 Clearing a Banknote Jam in the E22 Cash Box ...................................................................................................................... 121

Table of Contents Paypod™ Embedded Pay Station

Published by CPI 44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf

7.2.2 Clearing a Jam in an E23/E24 Banknote Recycler .......................................................................... 123

7.2.2.1 Clearing a Banknote Jam in the E23/E24 Feeder or Acceptance Unit ........................................................................................ 123

7.2.2.2 Clearing a Banknote Jam in the E23/E24 Spine ...................................................................................................................... 125

7.2.2.3 Clearing a Banknote Jam in the E24 Loading Unit .................................................................................................................. 127

7.2.2.4 Clearing a Banknote Jam in the E23/E24 Cash Box (2) ........................................................................................................... 128

8 Technical Characteristics ..................................................................................... 129

44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf

About ...

Paypod™ Embedded Pay Station

Published by CPI

About ...1

This chapter is intended to provide a general overview of the advantages and functionality of the

Paypod™ pay station. The next subsection, however, is designed to help you navigate this user

guide easily.

1.1 About this User Guide

This user guide describes the design and function of the

Paypod™ Embedded pay station. Further sections explain

the necessary steps for operating the pay station and

handling the cash.

·Study the Safety Instructions and Design and Func-

tion sections to familiarize yourself with the basic

functionality of the pay station.

·Check out the Operation and Cash Handling

chapters to learn how to operate your pay station unit(s)

effectively and ensure maximum uptime.

·The Troubleshooting , Technical Characteristics

and Index reduce the search for specific explanations.

Paypod™ Embedded

46 71

113 129

44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf

Paypod™ Embedded Pay Station

About ...

Published by CPI

1.1.1 Text Conventions

To make it easier for you to navigate this user guide and to operate the pay station, the following accentuations were

made in the text:

Safety instructions which you must observe in order to protect users and equipment.

Special notes intended to facilitate the use of the product.

At the beginning of each chapter you will find a short "guide" which summarizes the contents

of the chapter and provides links to subsections.

1 2 3 ...

Requests to perform an action are given a bold and colored emphasis.

[1] [A]

References to a figure: A number is the number of the item in the figure, a letter refers to the re-

levant work step in the figure.

In general, the pay station images are realistic in color. However, the pay station components

to be operated or moved during instructions are highlighted in orange just like their item num-

bers (see above). Arrows showing a work step are blue and so are the work steps letters (see

above).

Cross reference

Links to other chapters or sections are highlighted in blue. For user guide hard copies the

page number of the links is added in a small icon.

This user guide describes how to operate the pay station and handle the cash using the POSlinq™

middleware, which is available as an option and can be installed to provide communication with

your POS control unit software.

The check-out procedure as well as maintenance work thus can slightly differ from application to

application in terms of user interface and the interaction with it, whereas the consequent pay sta-

tion-related actions always remain the same.

44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf

About ...

Paypod™ Embedded Pay Station

Published by CPI

1.1.2 Additional Useful Documentation

Apart from this user guide, additional Paypod™ documen-

tation is available as PDF files. Use your customer pass-

word to download relevant documentation from the

CPIweb site or register an account (www.cranepi.com,

Support/Download).

CPI Homepage

CPI Support/Download Page

44000-UG-01-01-EN_CPI_Paypod Embedded Pay Station_User Guide_V1.1.pdf

Paypod™ Embedded Pay Station

About ...

Published by CPI

1.2 About the Paypod™ Pay Station

The Paypod™ pay station is a fully integrated and auto-

mated cash payment solution.

It is designed to eliminate the challenges of accepting cash

payments by removing the need for the employee to handle

cash manually. Your customers are able to pay with notes

and coins, and the automated transaction, including the re-

turn of banknotes and coins as change to your customers,

is managed by software that integrates with your POS sys-

tem. In other words: You can assist your customers

without handling cash payments.

The pay station is modular to evolve with technology and

enable retailers to focus on customer service. Table top or

under counter (embedded into the retailer's counter) options

are available to provide the ideal pay station for your retail

space and POS environment. This user guide describes the

Paypod™ Embedded pay station series.

As an option, the pay station's POSlinq™ middleware can

be installed to provide communication with your POS con-

trol unit software. However, there are other ways to inte-

grate the pay station with your POS system like direct API

integration. Please refer to your individual on-site configura-

tion for further details.

Paypod™ Embedded

1.2.1 The Paypod™ pay station Features

·manages all cash transactions

·validates and accepts all coins and banknotes depending on its configuration

·provides change in an instant

·connects with your POS system

·cashes up accurately

·transacts cash payments within 10 to 20seconds

·slots nicely under your counter

1.2.2 The Paypod™ Pay Station Versions

To meet your demands of change capacity and cash safety, the Paypod™ Embedded pay station is available in three

main versions. The integrated coin recycler is the same in every version. Whereas the banknote recycler differs:

·Paypod™ Embedded E22 pay station

·Paypod™ Embedded E23 pay station

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