Clear Hub Express Manuel utilisateur

CLEAR Hub Express

USER GUIDE

Version 2.0

SET IT UP 3

WHAT’S IN THE BOX?3

INFORMATIVE LED INDICATORS 3

USE WITH CARE 3

PLACE THE DEVICE ON A FLAT AND STABLE SURFACE 4

PLUG IN THE POWER CORD 4

CONNECT TO CLEAR 4G NETWORK 5

CONNECT TO THE WI-FI NETWORK 6

ALTERNATIVE TO WI-FI6

CONNECT TO THE INTERNET 6

SHARE YOUR CLEAR HUB EXPRESS 7

MANAGE YOUR CLEAR HUB EXPRESS 8

CLEAR HUB EXPRESS HOME PAGE OVERVIEW 8

CLEAR HUB EXPRESS HOME PAGE /SUMMARY 9

CLEAR HUB EXPRESS HOME PAGE /DEVICE SETUP /SETUP WIZARD 10

CLEAR HUB EXPRESS HOME PAGE /DEVICE SETUP /PASSWORD 12

CLEAR HUB EXPRESS HOME PAGE /DEVICE SETUP /DEVICE TIME 12

CLEAR HUB EXPRESS HOME PAGE /DEVICE SETUP /RESET MODEM 13

CLEAR HUB EXPRESS HOME PAGE /DEVICE UPDATE14

CLEAR HUB EXPRESS HOME PAGE /WI-FI SETTINGS /BASIC 15

CLEAR HUB EXPRESS HOME PAGE /WI-FI SETTINGS /ADVANCED 16

CLEAR HUB EXPRESS HOME PAGE /WI-FI SETTINGS /WPS 17

CLEAR HUB EXPRESS HOME PAGE /ADVANCED SETTINGS /FIREWALL 18

CLEAR HUB EXPRESS HOME PAGE /ADVANCED SETTINGS /ROUTER 19

CLEAR HUB EXPRESS HOME PAGE /ADVANCED SETTINGS /ROUTER (CONTINUED)20

CLEAR HUB EXPRESS HOME PAGE /ADVANCED SETTINGS /ROUTER (CONTINUED)21

CLEAR HUB EXPRESS HOME PAGE /ADVANCED SETTINGS /SYSTEM 22

CLEAR HUB EXPRESS HOME PAGE /ADVANCED SETTINGS /SYSTEM LOG 23

CLEAR HUB EXPRESS HOME PAGE /HELP /ABOUT 24

CLEAR HUB EXPRESS HOME PAGE /REGULATORY 25

CLEAR HUB EXPRESS HOME PAGE /GLOSSARY 25

CLEAR HUB EXPRESS HOME PAGE /ONLINE SUPPORT 26

CLEAR HUB EXPRESS HOME PAGE /HELP 26

ADDITIONAL INFORMATION –EXTERNAL ANTENNA PORT 27

QUICK TIPS 27

MAXIMIZE SECURITY OF THE CLEAR HUB EXPRESS 27

CHANGE THE DEFAULT TIME ZONE FROM CENTRAL TIME 27

ENSURE YOUR DEVICES RECOGNIZE YOUR CLEAR HUB EXPRESS 27

FACILITATING YOUR ABILITY TO BROWSE THE INTERNET 28

IMPORTANT MESSAGE FROM CLEAR 28

ENSURE YOU CAN SHARE YOUR CLEAR HUB EXPRESS 28

RESETTING YOUR DEVICE 28

OTHER INFORMATION 30

TECHNICAL SPECIFICATIONS 30

STILL NEED HELP? 30

FAQS AND LIVE CHAT SUPPORT 30

TELEPHONE SUPPORT 30

IMPORTANT INFORMATION DOCUMENT 30

WARRANTY INFORMATION 30

LEGAL DISCLOSURES 30

Set It Up

What’s in the Box?

CLEAR Hub Express Device Foot Power Cord Ethernet Cable Quick Start Guide

Informative LED Indicators

The LED indicators are located on the front and back of the CLEAR Hub Express.

•The Signal Strength Indicators indicate the strength of the CLEAR 4G signal (five LEDS lit indicates an

excellent signal).

•The Wi-Fi Indicator flashes when Wi-Fi is available, and remains lit when connected.

•The Power Indicator indicates the Device is turned on.

•The 4G Indicator indicates the Device is connected to the CLEAR 4G.

Use with Care

•Do not throw, drop, or dismantle the device

•Keep the device out of direct sunlight

•Keep pets and children from playing with the device

•Do not immerse the device in water or other liquid

•Make sure your hands are dry before handling the device

Signal Strength

Indicator

Network

Reset Button

Power Indicator

4G Indicator

Wi-Fi Indicator

External Antenna Port

External Antenna Switch

Wall Charger Port

Set up the Device

Place the device on a flat and stable surface

Align the slots at the bottom of the device with the slots on the Device Foot. Push gently on the Device to

snap the Foot onto the device.

To remove the Foot, press both tabs outward at the same time and the Foot will release from the slots.

Do not place the device on its side or block the top air vents. The preferred location is near a window and

away from obstructions.

Plug in the Power Cord

Follow the diagram below to plug in the Power Cord.

After you’ve plugged the device into a power outlet, the device will automatically search for a CLEAR 4G signal.

Plug one end of the Power

Cord into the AC adapter port

on the device and plug the

other end into a power outlet.

Set up the Device (continued)

Connect to CLEAR 4G Network

As the device is searching for the CLEAR 4G network, five LED lights, located on the front of the device, will

blink sequentially and then in unison. When the device is connected to the CLEAR 4G network, the LED lights

will stop blinking and remain lit.

Note: The number of LED lights indicates the CLEAR 4G signal strength – the more lights, the stronger the

signal. For optimal signal strength, you should try different locations for the device to ensure a minimum of

two LED lights are lit. If at least two LED lights are not lit, try moving the device to another room.

Move just the device (not your computer) to another room, and wait 15—20 seconds after the LED lights are

solid white, in order to obtain the most accurate reading of the CLEAR 4G network.

To optimize the signal strength in the device’s current location, try turning the Device by small 1/4”

increments.

Signal Strength

Indicator

Set up the Device (continued)

Connect to the Wi-Fi Network

•From a computer, select to connect to the SSID (network name). The device’s SSID will be visible in the

wireless network connection list.

•Connect to the device’s Wi-Fi network. The default Wi-Fi network name is “WiFiRSU-xxxxx”, where “xxxxx”

are the last five digits of the MAC ID, which can be found on the label on the back of the device. The MAC

ID also might be referred to as WAN MAC ID.

•Enter the default Wi-Fi password. The default Wi-Fi password is comprised of the last eight digits of the

MAC ID, which can be found on the label on the back of the device.

•Your computer should display a message indicating it has connected to your device’s wireless network.

Alternative to Wi-Fi

As an alternative to Wi-Fi, you also can use the included Ethernet Cable to connect to the device.

Set up the Device (continued)

Connect to the Internet

Every CLEAR customer gets an online account, so you easily can manage your account and view / pay your bill.

The first time you connect to the internet with your device, you’ll be directed to a page to review your rate

plan information, complete your CLEAR online account, and read / accept the CLEAR Terms of Service.

Plug one end of the Ethernet Cable into

the ethernet port on the computer and

plug the other end into the ethernet

port on the Device.

Set up the Device (continued)

Share your CLEAR Hub Express

It’s easy to share your CLEAR Hub Express with other Wi-Fi-enabled devices at the same time.

Give your colleagues and friends your CLEAR Hub Express Wi-Fi network name and password.

Make sure the devices with which you want to share are within range of your CLEAR Hub Express –

usually within 100 - 150 feet.

If you are sharing the CLEAR Hub Express Wi-Fi network with other devices and you turn the CLEAR

Hub Express off, the other devices won’t be able to access the Internet.

If you changed the CLEAR Hub Express Wi-Fi network name and password, you easily can reset

them.

•Use the reset button on the CLEAR Hub Express.

oInstructions are in the “Quick Tips / Resetting your Admin Password” section of the Online

User Guide. Click here to jump to the Quick Tips section for more information and

instructions.

•Use the “Device Setup / Reset Device” Tab of the CLEAR Hub Express Home Page.

oInstructions are in the “Manage Your CLEAR Hub Express / Device Setup / Reset Device”

section of the Online User Guide. Click here to jump to the Manage Your CLEAR Hub

Express section for more information and instructions.

Manage your CLEAR Hub Express

CLEAR Hub Express Home Page Overview

It’s easy to manage your CLEAR Hub Express. With the CLEAR Hub Express Home Page, you can:

When using your CLEAR Hub Express, enter http://clearmodem in your web browser to open the

CLEAR Hub Express Home Page.

To login to the CLEAR Hub Express Home Page, you’ll need to enter a password. The default

password is “admin”.

On the top right of each page, you can view the number of connected users (i.e., devices)

and the CLEAR Hub Express signal strength .

Just below the connected users, signal strength and battery icons, you’ll see a Help link. If you need

help, click Help and a window with helpful tips relevant to the page you’re viewing will open. You can

also find the same feature to the side navigation bar on the left-hand side under Help.

The Navigation Bar appears on the left side of every page of the CLEAR Hub Express Home Page.

You can click:

•LOGOUT:To log out of the CLEAR Hub Express Home Page.

•Summary: To view the Summary tab. This tab will display the current device settings.

•Select your preferred language

(English or Spanish only).

•Use the Setup Wizard to set up your

CLEAR Hub Express.

•Change the CLEAR Hub Express Wi-

Fi network name and password.

•Change settings, such as network

signal range, security setting.

•View signal strength and battery

charge level.

•View connection time and the amount

transmitted.

•And more!

•Modem Setup: To view the Device Setup tab. This tab will display and give you access to launch

the Device Wizard, display and change Password, Device Time, Device Name, select your

preferred language (English or Spanish only) and perform a Device Reset.

•Modem Update: To view the Device Update tab where you can see if there are any software

updates.

•Wi-Fi Settings: To view the Wi-Fi Settings tab. This tab will display and give access to your

Basic/Advanced Wi-Fi settings and Wi-Fi Protected Setup.

•Advanced Settings: To view the Advanced Settings tab. This tab will display and give access to

4G stats, Firewall, Router, System, Device Log and a Reboot button to reboot the device.

•Help: To view the Help tab. This tab will display and give access to Device summary, Regulatory

disclosure, Glossary and direct access to the CLEAR support page.

On the bottom right of every CLEAR Hub Express Home, you can click CLEAR Support. This link

opens a new window (http://www.clear.com/support) where you can access a variety of resources

such as: Forum Discussions, Frequently Asked Questions, Live Chat Support, and Downloads

available for your CLEAR Hub Express and login to your CLEAR online account.

We recommend bookmarking the CLEAR Hub Express Home Page for easy reference.

Manage your CLEAR Hub Express (continued)

CLEAR Hub Express Home Page / Summary

The Summary Tab displays helpful information about your CLEAR Hub Express.

•

Current Device Settings:

•4G Status: Shows the current status of

the 4G connection. The status may be one

of the following: Connected, Searching,

Connecting, and Not Connected.

•Signal: Shows the CLEAR Hub Express

signal strength at your current location.

Signal Strength is composed of:

•RSSI (Received Signal Strength

Indicator): Displays power present

in the radio signal (RSSI) of the

active connection.

•CINR (Carrier-to-Interference

Noise Ratio): Displays a

measurement of signal effectiveness

for the active connection.

•Tower: Shows the tower to which the

CLEAR Hub Express is connected.

•Frequency: Shows the center frequency

of the 4G channel being used by the

CLEAR Hub Express.

If you’re using your CLEAR Hub Express click

here to open the CLEAR Hub Express Home

Page.

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