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EXTender 1000U Error Codes
To view these errors:
1. Access the Go Online? Menu
2. Press 3 (NEXT) until Diagnostics Menu? Press 2 (OK)
3. Press 3 (NEXT) until you see View RMT Stats or View Office (SWT) Stats, Press 2 (OK)
4. Scroll through and write down the number of times each error has occurred. Eg. 104A:1288
5. These errors will point out if problem is with the Office or Remote telco circuit or with hardware
ERROR
CODES DESCRIPTION EXPLANATION
101A Number of received Analog Voice packets that
contained a CRC error. (135A also
incremented)
Poor analog line quality. There were one or
more bit errors during transmission of the packet
from the far end. This count can increment
during normal operation. Consider a lower
connection rate to reduce errors.
102A Number of received Analog TCM Signaling
packets that contained a CRC error (135A also
incremented)
Same as ‘101A’.
103A Number of received Analog User Data packets
that contained a CRC error (135A also
incremented)
Same as ‘101A’.
104A Number of received modem packets that
contained an Invalid V42 Address (135A also
incremented)
Received HDLC packet that was not valid voice,
Signaling, or User Data. Should not occur on
the current code. Can also be poor analog line
quality (HDLC packet header had bit error).
105A Number of rejected Extender or phone
signaling packets received because they were
out of sequence
Far end rejected the signaling packet. Might
occur often. Should not cause a significant
functional problem.
106B Number of times Extender or phone signaling
packet re-transmissions exceeded maximum
(Causes Digital Port Data to be lost).
A packet of signaling data was sent with no
acknowledgement. After 5 tries this error is
incremented.
107B Number of times Extender or phone signaling
channel had to be re-synchronized. There was a request to re-synchronize the
signaling channel from the far end because there
was no acknowledgement. Excessive errors
would indicate a bad analog line. (high 135A
error count)
108B Number of times Extender or phone signaling
channel had no data for 16 consecutive
seconds.
Indicates that no data has been received for 16
seconds. Extender always sends a “keep alive”
every 8 seconds, so this error would indicate
data is not getting through the data modem
connection. Possibly a bad analog line.
