Cisco ON100 Network Agent Manuel utilisateur

Quick Start Guide

Cisco Small Business

Cisco ON100 Network Agent

Package Contents

•Cisco ON100 Network Agent

•One 1.5-meter (4.92-foot) RJ-45 Ethernet cable

•External power adapter

•Documentation CD

2 Cisco ON100 Network Agent Quick Start Guide

Welcome to the Cisco OnPlus Service!

The Cisco ON100 Network Agent (referred to as the OnPlus Network

Agent throughout the rest of this guide) is the network monitoring and

solutions platform for the Cisco OnPlus™ Portal.

This quick start guide tells you:

•What you must do before installing and activating the

OnPlus Network Agent

•How to install the OnPlus Network Agent and connect it to your

customer’s network

•How to activate the OnPlus Network Agent with the Cisco OnPlus Portal

For links to tutorials, support contact information, community forums, and

documentation for the Cisco OnPlus Service, see the Documentation CD

included in the box with the OnPlus Network Agent or the “Where to Go

From Here” section on page 13 of this guide.

Before You Begin

The OnPlus Network Agent must be installed at the customer premises.

The computer that is used to activate the OnPlus Network Agent with the

Cisco OnPlus Portal must be connected to the Local Area Network (LAN)

at the customer premises.

IMPORTANT Only one OnPlus Network Agent is supported per customer

network. Unless a Cisco OnPlus-supported Cisco router is

present on the local network, the OnPlus Network Agent will

only discover devices on the same VLAN or subnet.

Before installing the OnPlus Network Agent, make sure that you have:

•Cisco OnPlus Portal activation information for this customer: Customer

name and Activation ID.

For more information, go to www.cisco.com/go/onplus or see the

Cisco OnPlus Portal User Guide.

•A DHCP server on the customer LAN.

•A power source for the OnPlus Network Agent, either a PoE (Power

over Ethernet) LAN port or a 100-240VAC, 50-60 Hz power receptacle.

•An active Internet connection at the customer premises.

•A Windows PC, Mac, or Linux computer with a Web browser. The Cisco

FindIT Discovery Utility or a Bonjour browser plug-in is recommended

for discovering and launching the Cisco OnPlus Network Agent

Management Utility.

Cisco ON100 Network Agent Quick Start Guide 3

Cisco OnPlus Network Agent Features

Front Panel

Side Panel

The right side panel on the Cisco OnPlus Network Agent has a Kensington

security slot. You can use the slot to attach a computer lock for physically

securing the device (lock not supplied).

LED Description

Power Power ON/OFF status LED.

STATUS These LEDs indicate status during power on, software and

network initialization, software download, software upgrade,

and reset operations.

For more information, see OnPlus Network Agent Status

LEDs, page 7.

LAN LAN status indicators.

LINK LAN connectivity.

ACT LAN activity.

MON These LEDs indicate status for the second Ethernet MON

(monitoring) port on the back panel of the OnPlus Network

Agent.

These LEDs are used in conjunction with Cisco OnPlus Service

solutions.

LINK MON port connectivity.

ACT MON port activity.

4 Cisco ON100 Network Agent Quick Start Guide

Back Panel

Default Settings

Slot or Connector Description

AUX Not used.

SD CARD Not used.

MON Monitoring port.

This port must only be used as documented for

specific Cisco OnPlus solutions. For more

information, see www.cisco.com/go/onplus.

LAN LAN port with PoE.

If the LAN port to which you are connecting the

OnPlus Network Agent does not support PoE, use

the external power adapter supplied with the

device.

RESET If held for less than 10 seconds, executes a safe

shutdown and restarts the OnPlus Network Agent.

If held for 10 seconds or more, initiates a factory

reset. See Resetting the OnPlus Network Agent,

page 12.

On/Off Switch Power the OnPlus Network Agent On or Off.

POWER Connector for the external power adapter, if used.

You can power the OnPlus Network Agent using PoE

or the external power adapter.

Setting Default Value

LAN IP addressing

method

DHCP (required for initial startup only).

At initial startup, the OnPlus Network Agent must

obtain a LAN IP address using DHCP.

Once you are connected to the OnPlus Network

Agent and have started the activation process, you

can assign a static LAN IP address to the device if

needed.

Cisco ON100 Network Agent Quick Start Guide 5

Mounting the OnPlus Network Agent

You can place the OnPlus Network Agent on a desktop or mount it on a

wall.

Placement Tips

• Ambient Temperature—To prevent the OnPlus Network Agent from

overheating, do not operate it in an area that exceeds an ambient

temperature of 104°F (40°C).

•AirFlow—Be sure that there is adequate air flow around the unit.

When placing the OnPlus Network Agent on a desktop, make sure that the

surface is flat.

Wall Mounting

The OnPlus Network Agent does not come with a wall-mount kit. For wall

mounting, you will need:

•Two self-tapping screws, each with an outer thread diameter of 3.5 mm

and a length of 16 mm.

•The outer thread diameter must not be greater than 3.7 mm, the head

diameter must be between 6.0 mm and 7.5 mm, and the head height

must not exceed 1.9 mm.

WARNING Insecure mounting can damage the device or cause injury.

Cisco is not responsible for damages incurred by insecure

wall mounting.

To mount the OnPlus Network Agent to a wall:

•Drill two mounting holes 3.74 inches (95 mm) apart horizontally.

•Attach the two self-tapping screws to the wall.

Each screw should be mounted so that the space between the wall

and the underside of the screw head is at least 0.209 inches (5.3 mm).

•Slide the OnPlus Network Agent into position until the screws fit snugly

into the holes on the bottom of the unit.

6 Cisco ON100 Network Agent Quick Start Guide

Connecting the OnPlus Network Agent to

the LAN at the Customer Premises

At the customer premises, follow these steps to connect the

OnPlus Network Agent to the LAN.

STEP 1Plug one end of the supplied RJ-45 Ethernet cable to the LAN port

on the back panel of the OnPlus Network Agent.

STEP 2Plug the other end of the Ethernet cable into a LAN port on the

network at the customer premises.

The port can be either PoE or non-PoE.

NOTE Cisco strongly recommends using Category 5e or better

cable for gigabit connectivity. When connecting the OnPlus

Network Agent to the customer LAN, do not exceed the maximum

cabling distance of 328 feet (100 meters).

Applying Power

To apply power to the OnPlus Network Agent, follow these steps.

STEP 1If you are using the external power adapter shipped with the OnPlus

Network Agent, perform these steps:

•Connect the external power adapter to the POWER connector

on the back of the OnPlus Network Agent.

•Plug the power adapter into a 100-240VAC, 50-60 Hz power

receptacle.

NOTE The OnPlus Network Agent can be simultaneously connected

to a PoE port and to an external power source. If one of these power

sources fails, the other one will continue to supply power.

STEP 2If you are using a PoE port to supply power to the OnPlus Network

Agent, make sure that the cable from the unit to the PoE port is

connected.

STEP 3Slide the power switch on the back panel of the unit to the On

position ( | ) to begin the installation.

NOTE The OnPlus Network Agent does not automatically power on

when it is connected to a PoE-enabled LAN port.

Cisco ON100 Network Agent Quick Start Guide 7

Depending on the speed of the Internet connection, it usually takes

from 10 to 20 minutes for the OnPlus Network Agent to be ready

for the initial activation. If the base software image on the device is

current, this step may not take as long.

During this time, the OnPlus Network Agent:

•Acquires a LAN IP address using DHCP

•Connects to the Internet and downloads the current base

software image

•Upgrades its software

You can monitor the progress of the initial startup by looking at the

LEDs on the front panel of the unit. See the “OnPlus Network

Agent Status LEDs” section on page 7 for more information.

STEP 4The OnPlus Network Agent is ready for activation when the

STATUS 1 LED on the front panel is lit Steady Green and the

STATUS 2 LED is Off.

IMPORTANT If the STATUS 1 and STATUS 2 LEDs are lit Steady

Amber and Blinking Amber for more than two minutes, this

indicates that the OnPlus Network Agent has failed to obtain an IP

address using DHCP. Make sure that the DHCP server is

functioning and that IP addresses are available in the DHCP pool.

To continue, go to Activating the OnPlus Network Agent with the

Cisco OnPlus Portal, page 9.

OnPlus Network Agent Status LEDs

The STATUS 1 and STATUS 2 LEDs on the front panel of the

OnPlus Network Agent indicate the progress of the device during power

on, restart, software upgrade, and reset operations.

Status LEDs Description

Power On and Initialization

1 Steady Amber Power-on sequence.

2SteadyAmber

STATUS

8 Cisco ON100 Network Agent Quick Start Guide

1 Steady Amber Starting software initialization.

2Off

1 Steady Amber Acquiring an IP address.

If this pattern displays for more than two

minutes, it indicates that the OnPlus

Network Agent has failed to obtain an IP

address.

If a static IP is configured, this pattern is

never displayed for more than 10

seconds.

2BlinkingAmber

1 Steady Amber Completing software initialization.

2Off

Software Download and Upgrade

1 Blinking Red Downloading and installing the base

software image (requires Internet

connection).

You will only see this pattern prior to

activation (during out-of-box installation)

or after a factory reset.

2BlinkingRed

1 Steady Green Upgrading software (requires Internet

connection).

2SteadyAmber

Restart

1 Blinking Green Restarting the OnPlus Network Agent.

The OnPlus Network Agent restarts after

a normal reset, factory reset, or software

upgrade.

2BlinkingAmber

Normal Operation / Ready for Activation

1 Steady Green Operating normally or ready for

activation.

2Off

Status LEDs Description

STATUS

Cisco ON100 Network Agent Quick Start Guide 9

Activating the OnPlus Network Agent with

the Cisco OnPlus Portal

To activate the OnPlus Network Agent with the Cisco OnPlus Portal, follow

these steps.

STEP 1On the computer connected to the customer LAN, use one of the

following methods to locate the OnPlus Network Agent:

•If you have access to a DHCP server on the customer LAN, use

it to determine the IP address of the OnPlus Network Agent. If

you need to refer to the OnPlus Network Agent by its MAC

address, use the LAN port MAC address listed on the back

panel of the device.

•If you are using a Windows PC with Internet Explorer, you can

use the Cisco FindIT Network Discovery Utility to locate the

OnPlus Network Agent on the network. To download Cisco

FindIT, go to www.cisco.com/go/findit and click the Download

Software link. The OnPlus Network Agent appears under the

Service Appliance device category as

onplus<Last_6_digits_of_LAN_port_MAC_address>.

•If you are using a Web browser with built-in Bonjour support (for

example, Safari) or have a Bonjour browser plug-in installed,

use the Bonjour browser to locate the OnPlus Network Agent.

The Bonjour name for the OnPlus Network Agent is

onplus<Last_6_digits_of_LAN_port_MAC_address>.

•If you are using a Windows PC with UPnP enabled, look for the

OnPlus Network Agent on the Network Panel in

Windows Explorer.

STEP 2Launch the OnPlus Network Agent Activation page.

•If you used Cisco FindIT, Bonjour, or UPnP to locate the OnPlus

Network Agent, double-click on its name to begin the activation.

•If you know the IP address of the OnPlus Network Agent, enter

it in your Web browser address bar (for example,

192.168.10.25) to begin the activation.

10 Cisco ON100 Network Agent Quick Start Guide

STEP 3On the Activation page, enter the Cisco OnPlus Portal

Activation ID.

This ID is assigned by the Cisco OnPlus Portal when the customer

site is created.

The Activation ID is displayed on the Customer > Profile page on

the Cisco OnPlus Portal. Prior to activation, the Activation ID is also

displayed on the Customer > Status page on the

Cisco OnPlus Portal.

STEP 4If required, you can change the default network settings for IP

addressing and DHCP nameservers.

To assign a static IP address to the OnPlus Network Agent, follow

these steps.

a. On the Activation page, click Configure additional network

settings.

b. Choose Static for the IP Address. When you choose Static, the

page updates to display additional IP address configuration

settings.

c. Enter the IP address that you want to use for the

OnPlus Network Agent.

d. Enter the network mask and gateway IP address for your

network.

e. In the DNS fields, enter the IP address of up to three

nameservers. You must enter at least one DNS server IP

address.

f. Click Apply network settings.

g. Click the link provided to access the OnPlus Network Agent at

its new IP address.

If the link fails to load, the new network address may not be

reachable with your computer's current network configuration.

Follow the onscreen instructions to resolve the problem.

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