Cisco SPA50X Manuel utilisateur

Cisco Small Business

SPA50X and SPA51X Series SPCP IP Phones

Models SPA501G, SPA502G, SPA504G, SPA508G,

SPA509G, SPA512G, and SPA514G

USER GUIDE

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 1

Contents

Chapter 1: Getting Started 4

About This Document 4

Overview of the Cisco Small Business IP Phones 6

Caring for Your Phone 7

Understanding Your Phone Lines and Buttons 7

Phone Components 7

Softkey Buttons 9

Using Keypad Shortcuts 11

Accessing the Phone Web Interface 11

Using the Cisco Attendant Console 12

Changing the Cisco SPA500DS Attendant Console Display 13

Chapter 2: Installing Your Phone 14

Before You Begin 14

Phone Connections 15

Connecting the Handset 16

Connecting the Power 16

Connecting Your Phone to the Network 17

Connecting Your Phone to the Wired Network 17

Connecting the Phone to the Wireless Network 17

Connecting a PC to Your Phone 18

Connecting a Wired or Wireless Headset 18

Installing the Desk Stand or Wall Mount (Optional) 19

Mounting the Phone to the Wall (Optional) 20

Reverse the Handset Retention Tab 21

Verifying Phone Startup 22

Updating Your Phone Firmware 22

Chapter 3: Using Basic Phone Functions 23

Using the Speaker or a Headset 24

Using the Speaker 24

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 2

Contents

Sending Audio to the Phone Speaker 24

Choosing Your Preferred Audio Device 24

Using the Headset with Your IP Phone 25

Adjusting Call Volume and Muting 25

Adjusting Call Volume 25

Adjusting the Ringer Volume 26

Muting a Call 26

Placing or Answering a Call 26

Using Hold and Resume 27

Using Mute 27

Ending a Call 27

Transferring Calls 28

Performing a Transfer 28

Redialing a Number 29

Redialing Calls in the History List 29

Forwarding All Calls to Another Number 30

Setting Do Not Disturb 30

Picking Up a Call from Another Extension 31

Placing a Three-Way Conference Call 31

Using the Local Directory 32

Using the Call History Lists 33

Accessing Voicemail 33

Chapter 4: Using Advanced Phone Features 34

Logging in to Your Phone 34

Creating Speed Dials 36

Adding Speed Dials 36

Editing Speed Dials 36

Deleting Speed Dials 37

Calling Speed Dials 37

Monitoring/Accessing Another Phone from Your Phone 38

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 3

Contents

Customizing Your IP Phone Screen 39

Changing the IP Phone Screen Contrast 39

Setting the Back Light Timer 39

Configuring the IP Phone Screen Saver 40

Turning on the Screen Saver Immediately 40

Updating Your Ring Tone 41

Using the Cisco SPA501G Interactive Voice Response Menu 41

Advanced Procedures for Technical Support 42

Status Information and Statistics 42

Rebooting, Restarting, and Resetting a Phone 42

Chapter 5: Using the Phone Web User Interface 44

Logging in to the Phone Web User Interface 44

Saving the Configuration Profile 46

Setting Voice System Parameters 46

Setting Voice Regional Parameters 49

Call Progress Tones 49

Tone Script 52

Distinctive Ring Patterns 54

Setting Voice Phone Parameters 55

Setting Voice User Parameters 55

Viewing Call History Lists 58

Using Your Personal Directory 58

Viewing Attendant Console Status 59

Appendix A: Where to Go From Here 60

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 4

Getting Started

This chapter provides an overview of this document and basic information about

your Cisco Small Business IP phone.

•About This Document, page 4

•Overview of the Cisco Small Business IP Phones, page 6

•Understanding Your Phone Lines and Buttons, page 7

•Accessing the Phone Web Interface, page 11

•Using the Cisco Attendant Console, page 12

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business IP Phone.

The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small

Business IP Phones with a SPCP phone system, such as the Cisco Unified

Communications 500 Series. If you are using your Cisco Small Business IP Phone

with a BroadSoft or Asterisk system, see the

Cisco Small Business IP Phone

SPA50X and SPA51X SIP IP Phone User Guide

Getting Started

About This Document

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 5

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started An overview of this document

and basic information about

the Cisco Small Business IP

phones.

Chapter 2 Installing Your Phone How to connect and install

your phone.

Chapter 3 Using Basic Phone

Functions

How to perform basic phone

tasks, such as placing and

answering calls, transferring

calls, setting up call

forwarding, and picking up

calls.

Chapter 4 Using Advanced Phone

Features

How to use advanced phone

features, such as configuring

privacy and security features,

speed dials, paging, and ring

tones.

Appendix A Where to Go From Here Cisco provides a wide range

of resources to help you

obtain the full benefits of the

Cisco SPA500 Series

phones. This appendix

provides links to many of

these resources.

Getting Started

Overview of the Cisco Small Business IP Phones

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 6

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet

Protocol) phones that provide voice communication over an IP network. The

phones provide traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling, and accessing voice mail. Calls can

be made or received with a handset, headset or over a speaker. IP phones also

have special features not available in traditional phones.

The Cisco Small Business IP phones contain Ethernet ports that allow them to be

linked to the computer network. They also have Ethernet ports that allow a

computer to be connected to the network through the IP phone.

Cisco Small Business IP phones require a separate power source. You can power

the phones by connecting them to a switch that provides Power over Ethernet

(PoE), or by using the optional a Cisco PA100 power adapter.

The following table shows the Cisco Small Business IP Phones covered in this

document and their respective features:

Cisco

SPA501G

Cisco

SPA502G

and

SPA512G

Cisco

SPA504G

and

SPA514G

Cisco

SPA508G

Cisco

SPA509G

IP Phone

Screen

Paper

Labels

128 X 64 monochrome LCD with backlight

Lines 814

812

Softkeys 4 fixed

(redial,

cancel,

transfer, and

conference)

4 dynamic

Navigation

Button

None Four-way navigation key

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 7

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be

exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it

with a slightly moistened paper or cloth towel. Do not spray or pour cleaning

solution directly onto the device.

Understanding Your Phone Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure 1 Phone Components

The Cisco SPA509G shown in Figure 1 illustrates most of the Cisco Small

Business IP Phone physical features. Other models support different features. See

the “Overview of the Cisco Small Business IP Phones” section on page 6.

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 8

Numbered objects in Figure 1 are described in the following table.

#PhoneFeature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting

indicator

Displays solid red when you have a new voice mail

message. Flashes red during an incoming call.

3IP phone screen Displays date and time, phone station name, line

extensions, and softkey options (except on the

Cisco SPA501G).

4 Line keys Indicates phone line status (not available on the

Cisco SPA502G or Cisco SPA512G.):

Off: Line is idle.

Green: Line is active or in use.

Green (flashing): There is an inbound call.

Orange (flashing, UC320): There is an inbound call.

Red (flashing): Line is on hold or there is an inbound call.

These keys can also be programmed by your system

administrator to perform differently than described here

or to add functions such as speed dial, call pickup, or

monitor an extension.

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the IP phone screen above.

Note: The Cisco SPA501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a

conference call and dial another number. After

the second party answers, press Conference again to

create the conference.

Transfer—Transfers a call.

6 Navigation button Press an arrow key to scroll left, right, up, or down

through items shown on the IP phone screen (except

on the Cisco SPA501G).

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business SPA50X and SPA51X Series SPCP IP Phone User Guide 9

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone

model and the phone system setup. (Softkey buttons are not available on the

Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation button

to view additional softkey buttons.

Below is a partial listing of softkey buttons that might be available on your phone.

You might not have all of these softkey buttons on your phone, and you might have

additional buttons that are not listed here, as your phone administrator might

provide custom softkey buttons on your phone, such as a speed dial to a company

number, or a specialized program that runs on your phone. Contact your phone

administrator for more information.

7 Messages button Press to access voice mail. (This feature must be set up

by your phone system administrator).

8 Hold button Press to place a call either on hold or to resume.

9 Setup button Press to access a menu to configure features and

preferences (such as your directory, status, and speed

dials), access your call history, set up functions (such as

call forwarding), and provide phone status information.

For the Cisco SPA501G, accesses the Interactive Voice

Response menu, which allows you to perform tasks like

getting the IP address of the phone.

10 Mute button Press to mute or unmute the phone. When phone is

muted, the button glows red. The button also blinks or

glows red if the network connection cannot be found.

11 Volume button Press +to increase the volume and -to lower the volume

of the handset, headset, speaker when the phone is off-

hook, or the ringer volume when the phone is on-hook.

12 Headset button Push to turn the headset on or off. When the headset is

on, the button glows green.

13 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button glows green.

14 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

#PhoneFeature Description

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