Cisco 3911 Manuel utilisateur

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Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

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Tel: 408 526-4000

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Fax: 408 527-0883

Cisco Unified SIP Phone 3911 Phone

Guide for Cisco Unified

Communications Manager 6.0 and

5.1

INCLUDING LICENSE AND WARRANTY

Phone Guide

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are

registered trademarks or trademarks of Cisco Systems, Inc. and/or its

affiliates in the United States and certain other countries. All other

trademarks mentioned in this document or Website are the property of their

respective owners. The use of the word partner does not imply a partnership

relationship between Cisco and any other company. (0705R)

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QUICK REFERENCE

Cisco Unified SIP Phone

3911 for Cisco Unified

Communications

Manager 6.0 and 5.1.

Button Icons

Phone Screen Icons

Phone LEDs

Call Logs and Speed Dials

Name and Number Entries

Common Phone Tasks

Button Icons

Volume

Speaker

Mute

Navigation

Cancel

Line

Redial

Conference

Transfer

Hold/Resume

Messages

Common Phone Tasks

Place a call Go off-hook before dialing

a number.

Redial a

number

Press or press the

Navigation button while

on-hook to see your Placed

Calls log.

Switch to the

handset during

a call

Pick up the handset.

Switch to the

speakerphone

during a call

Press .

Mute your

phone

Press .

Hold/resume a

call

Highlight a call and press

Transfer a call

to a new

number

Press and enter the

number. Press

again when the call rings.

Start a standard

(ad hoc)

three-way

conference call

Press and dial the

participant. Press

again.

Phone Screen Icons

Line and Call States

Call forwarding enabled

Call on hold

Connected call

Incoming call

Conference call active

Conference call on hold

Conference call disabled

Outgoing call

Outgoing call not completed

Transferring a call

Line (idle)

Line disabled

Selected Device

Handset in use

Speakerphone in use

Phone LEDs

Other Features

Message waiting

Missed call

Message

waiting

indicator

Indicator above phone screen:

• On (steady)—New voice

message

• Blinking—Incoming call

• On (steady)—Active call

• Slow blink—Held call

• Fast blink—Incoming call

On—Speaker in use

On—Phone is muted

On—Conference call active

On—New voice message

Call Logs and Speed Dials

Name and Number Entries

Use your

call logs

Do one of the following:

• Press , choose Missed

Calls, Received Calls, or

Placed Calls, and select an

entry to dial.

• Press , choose

Directories > Missed Calls,

Received Calls, or Placed

Calls, and select an entry to

edit.

• Press to dial.

Speed dial

a number

Do one of the following:

• Press , choose Speed

Dials, and select an entry to

dial.

• Press , choose

Directories > Speed Dials, and

select an entry to dial.

Erase a digit Press .

Switch from numbers

to letters

Press #.

Switch from uppercase

to lowercase letters

Press #.

Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager v

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 1

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 8

Understanding Buttons and Hardware 8

Understanding Feature Buttons and Menus 11

Understanding Lines and Calls 11

Understanding Line and Call Icons 12

Understanding Feature Availability 12

Call Handling 14

Placing a Call—Basic Options 14

Placing a Call—Additional Options 15

Answering a Call 15

Ending a Call 16

Using Hold and Resume 16

Using Mute 16

Switching to the Incoming Call 17

Viewing Calls 17

Transferring Calls 17

Forwarding All Calls to Another Number 18

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Making Conference Calls 18

Speed Dialing 19

Using a Shared Line 19

Using the Handset and Speakerphone 20

Changing Phone Settings 22

Customizing the Phone 22

Using Call Logs 24

Accessing Voice Messages 26

Troubleshooting Your Phone 28

Viewing Phone Administration Data 28

Cisco 90-Day Limited Hardware Warranty Terms 29

Index 31

Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 1

Getting Started

Using this Guide

Your Cisco Unified SIP Phone 3911 belongs to the family of Cisco Unified IP Phones. This guide

provides you with an overview of the features available on your phone. You can read it completely for

a solid understanding of your phone’s capabilities, or refer to the table below for pointers to

commonly-used sections.

Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

If you want to... Then...

Review safety information See Safety and Performance Information, page 2.

Connect your phone See Connecting Your Phone, page 4.

Use your phone after it is installed Start with An Overview of Your Phone, page 8.

Learn about the phone buttons See Understanding Buttons and Hardware, page 8.

Make calls See Placing a Call—Basic Options, page 14.

Put calls on hold See Using Hold and Resume, page 16.

Transfer calls See Transferring Calls, page 17.

Make conference calls See Making Conference Calls, page 18.

Use speed dials See Speed Dialing, page 19.

Share a phone number See Using a Shared Line, page 19.

Use your phone as a speakerphone See Using the Handset and Speakerphone, page 20.

Change the ring volume See Changing Phone Settings, page 22.

View your missed calls See Using Call Logs, page 24.

Listen to your voice messages See Accessing Voice Messages, page 26.

See button and icon definitions Refer to the Quick Reference Card in the front of this guide.

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You can access the Cisco website at this URL:

http://www.cisco.com/

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your

Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the quality

of external devices, cables, and connectors. The system will perform adequately when suitable devices

are attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets that

are fully compliant with the EMC Directive [89/336/EC].

Getting Started

Cisco Unified SIP Phone 3911 Phone Guide for Cisco Unified Communications Manager 3

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws

governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply

third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors

and users are responsible for compliance with U.S. and local country laws. By using this product you

agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local

laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:

http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please

Accessibility Features

A list of accessibility features is available upon request.

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Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP

telephony network. If that is not the case, refer to the graphic and table below to connect your phone.

1Network port (10/100 SW) 4AC-to-DC power supply (optional)

2Handset port 5AC power cord (optional)

3DC adapter port (DC48V) 6Footstand

185070

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