Cisco MCS 7800 Series Manuel utilisateur

Your Phone

•The Cisco IP Phone 7800 Series, on page 1

•Phone Setup, on page 5

•Activate and Sign In to Your Phone, on page 8

•Self Care Portal, on page 9

•Buttons and Hardware, on page 11

•Power Requirements, on page 16

•Phone Firmware and Upgrades, on page 17

•Energy Savings, on page 17

•Additional Help and Information , on page 18

The Cisco IP Phone 7800 Series

The Cisco IP Phones 7811, 7821, 7841, and 7861 deliver easy-to-use, highly-secure voice communications.

Figure 1: The Cisco IP Phone 7800 Series

The following table shows the major features for the Cisco IP Phone 7800 Series.

Table 1: Cisco IP Phone 7800 Series Major Features

7861784178217811Features

Greyscale, with

backlight

Greyscale, with

backlight

Greyscale, with

backlight

Greyscale, no

backlight

Screen

16421Lines

9998Fixed feature keys

Your Phone

Your phone must be connected to a network and configured to connect to a call control system. The phones

support many functions and features, depending on the call control system. Your phone might not have all

functions available, based on the way your administrator has set it up.

When you add features to your phone, some features require a line button. But each line button on your phone

can support only one function (a line, a speed dial, or a feature). If your phone's line buttons are already in

use, your phone won't display any additional features.

To check which phone model you have, press Applications and select Phone information. The Model

number field shows your phone model.

New and Changed Information

New and Changed Information for Firmware Release 12.7(1)

The following table shows the changes made for Firmware Release 12.7(1).

Table 2: Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.7(1)

Updated SectionRevision

Energy Savings, on page 17

Turn Off the Select Key LED for Energy Save Mode

Updated for Select Key LED and Energy Savings.

Enable Electronic Hookswitch Control on Your PhoneUpdated for E-hook.

Answer a Call Within Your Hunt GroupUpdated for hunt group calls on Call Alert

Erase All Bluetooth PairingsCisco Headset 500 Series Firmware Release 1.5

Change

In certain circumstances, users who dialed a number

that was busy received the reorder tone. With this

release, the user hears the busy tone.

New section Phone Icons, on page 15

General changes

New and Changed Information for Firmware Release 12.6(1)

The following table shows the changes made for Firmware Release 12.6(1).

Table 3: Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.6(1)

Updated SectionRevision

Share a Network Connection with Your Phone and

Computer, on page 6

Added a section about sharing a network connection

between phone and computer.

New and Changed Information for Firmware Release 12.5(1)SR3

All references into Cisco Unified Communications Manager documentation have been updated to support all

Cisco Unified Communications Manager releases.

Your Phone

New and Changed Information

The following table shows the changes made for Firmware Release 12.5(1)SR3.

Table 4: Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.5(1)SR3

Updated SectionRevision

Reset Cisco Headset Settings from Your PhoneAdded support for Reset Headset Settings

Phone Keypad Characters, on page 13New topic

Share a Network Connection with Your Phone and

Computer, on page 6

New topic

New and Changed Information for Firmware Release 12.5(1)SR2

No user guide updates were required for Firmware Release 12.5(1)SR2.

Firmware Release 12.5(1)SR2 replaces Firmware Release 12.5(1) and Firmware 12.5(1)SR1. Firmware

Release 12.5(1) and Firmware Release 12.5(1)SR1 have been deferred in favor of Firmware Release 12.5(1)SR2.

New and Changed Information for Firmware Release 12.5(1)SR1

All references into Cisco Unified Communications Manager documentation have been updated to support all

Cisco Unified Communications Manager releases.

The following table shows the changes made for Firmware Release 12.5(1)SR1.

Table 5: Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.5(1)SR1

Updated SectionRevision

Connect with Activation Code Onboarding, on page

Connect with Activation Code Onboarding

Cisco Headset 560 Series MultibaseCisco Headset 561 and 562 Multibase

New and Changed Information for Firmware Release 12.5(1)

All references into Cisco Unified Communications Manager documentation have been updated to support all

Cisco Unified Communications Manager releases.

The following table shows the changes made for Firmware Release 12.5(1).

Table 6: Cisco IP Phone 7800 User Guide Revisions for Firmware Release 12.5(1)

Updated SectionRevision

Intercom CallsWhisper Paging on Cisco Unified Communications

Manager Express

Audio Path SelectionDisable handset so audio path can be kept on headset

Cisco Headset 500 SeriesCisco Headset 561 and 562

Your Phone

New and Changed Information for Firmware Release 12.5(1)SR2

New and Changed Information for Firmware Release 12.1(1)SR1

No updates were required for firmware release 12.1(1)SR1.

New and Changed Information for Firmware Release 12.1(1)

The following table shows the changes made for Firmware Release 12.1(1).

Table 7: Cisco IP Phone 7800 Series User Guide Revisions for Firmware Release 12.1(1).

Updated SectionRevision

Cisco Headset 500 SeriesUpdated for Cisco Headset 531 and Cisco Headset

532.

New and Changed Information for Firmware Release 12.0(1)

No updates were required for firmware release 12.0(1).

New and Changed Information for Firmware Release 11.7(1)

No user guide updates were required for firmware release 11.7(1).

New and Changed Information for Firmware Release 11.5(1)SR1

The following table shows the changes made for Firmware Release 11.5(1)SR1.

Table 8: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1)SR1.

Updated SectionRevision

Turn On Do Not Disturb

Prioritized Calls

Answer a Priority Call

Updated for MLPP and Do not disturb support

New and Changed Information for Firmware Release 11.5(1)

This User Guide has been streamlined and restructured to improve the customer experience.

The following table shows the changes made for Firmware Release 11.5(1).

Table 9: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.5(1).

Updated SectionRevision

Phone Firmware and Upgrades, on page 17Added the following section for Postpone a Phone

Upgrade

New and Changed Information for Firmware Release 11.0

This User Guide has been streamlined and restructured to improve the customer experience.

Your Phone

New and Changed Information for Firmware Release 12.1(1)SR1

The following table shows the changes made for Firmware Release 11.0(1).

Table 10: Cisco IP Phone 7800 User Guide revisions for Firmware Release 11.0(1).

Updated SectionRevision

Report All Phone Issues , on page 20Added the following section for Problem Report Tool

support

Shared LinesRevised the following sections for cBarge and Barge

Turn On Do Not DisturbRevised the following sections for Do Not

Disturb(DND)

Feature Support

This document describes all the features that the device supports. However, not all features may be supported

with your current configuration. For information on supported features, contact your administrator.

Phone Setup

Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected,

contact your administrator for instructions.

Adjust the Handset Rest

If your phone is wall-mounted or if the handset slips out of the cradle too easily, you may need to adjust the

handset rest to ensure that the receiver does not slip out of the cradle.

Figure 2: Adjust the Handset Rest

Your Phone

Feature Support

Procedure

Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest.

Step 2 Rotate the tab 180 degrees.

Step 3 Hold the tab between two fingers, with the corner notches facing you.

Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from

the top of the rotated tab.

Step 5 Return the handset to the handset rest.

Change the Viewing Angle of Your Phone

You can change the angle of the phone, except the Cisco IP Phone 7811, to eliminate glare on the screen.

Procedure

Step 1 Unplug the phone from the network.

Step 2 Place the phone so that the keypad faces the desktop.

Step 3 Grasp one side of the footstand with one hand and place your other hand on the phone.

Step 4 Hold down the phone and pull up on the footstand.

Step 5 Turn the footstand over.

Step 6 Push the footstand back into the phone until the stand locks into place.

Step 7 Place the phone upright and plug it into the network.

Connect to the Network

You need to connect the phone to the network.

• Wired network connection—The phone is plugged into the network with an Ethernet cable.

After connecting the phone to the network, your phone may be set up for:

• Mobile and Remote Access Through Expressway—If your administrator sets up Mobile and Remote

Access Through Expressway and you connect your phone to the network, it connects to the Expressway

server.

Share a Network Connection with Your Phone and Computer

Both your phone and your computer must connect to your network to function. If you only have one Ethernet

port, then your devices can share the network connection.

Your Phone

Change the Viewing Angle of Your Phone

Before you begin

Your administrator must enable the PC port in Cisco Unified Communications Manager before you can use

it.

Procedure

Step 1 Connect the phone SW port to the LAN with an Ethernet cable.

Step 2 Connect your computer to the phone PC port with an Ethernet cable.

Connect with Activation Code Onboarding

If your network has been configured to support this feature, then you can use Activation Code Onboarding

to connect to your company's phone network.

Enter an Activation Code

Activation codes are used to set up your new phone. They can only be used once, and expire after 1 week.

Contact your administrator if you don't know your code or if you need a new one.

Procedure

Step 1 Enter your activation code on the activation screen.

Step 2 Press Submit.

Connect to Expressway

You can use Mobile and Remote Access Through Expressway to connect into your corporate network when

you are working away from your office. Because your phone does not have a TFTP address configured, the

phone displays a Welcome screen to begin the sign-in process.

Before you begin

If you have been using your phone at the office or with a VPN, reset your service mode before you connect

to Expressway.

If you need to connect to Mobile and Remote Access Through Expressway on-premise, restart your phone

and press Select when prompted.

Procedure

Step 1 Enter your activation code or service domain on the Welcome screen and press Continue.

Step 2 Enter your username and password.

Step 3 Press Submit.

Your Phone

Connect with Activation Code Onboarding

Change the Service Mode

When your phone connects to the existing server, you hear a beep tone that exists for 5 seconds. You also

view an alert message window which indicates that you can change the service mode to Huron.

Procedure

Step 1 To change the service mode:

• Press the Select key on the phone.

• Select Settings >Admin Settings >Reset Settings >Service Mode.

Your phone deactivates your VPN, and then restarts.

Step 2 Press Reset to change the service to Huron.

Step 3 Press Cancel to retain the existing service.

Activate and Sign In to Your Phone

You may need to activate or sign in to your phone. Activation happens once for your phone, and connects the

phone to the call control system. Your administrator gives you your sign-in and activation credentials.

Before you begin

Get your user ID and PIN or password from your administrator.

Procedure

Step 1 Enter your user ID in the User ID field.

Step 2 Enter your PIN or password in the PIN or Password field, then press Submit.

You can use Cisco Extension Mobility to sign in to a different phone in your network and have it act the same

as your phone. After you sign in, the phone adopts your user profile, including your phone lines, features,

established services, and web-based settings. Your administrator sets you up for the Cisco Extension Mobility

service.

Before you begin

Get your user ID and PIN from your administrator.

Your Phone

Change the Service Mode

Procedure

Step 1 Press Applications .

Step 2 Select Extension Mobility (name can vary).

Step 3 Enter your user ID and PIN.

Step 4 If prompted, select a device profile.

Sign Out of Your Extension from Another Phone

Procedure

Step 1 Press Applications .

Step 2 Select Extension Mobility.

Step 3 Press Yes to sign out.

Self Care Portal

You can customize some phone settings with the Self Care portal web site, which you access from your

computer. The Self Care portal is part of your organization's Cisco Unified Communications Manager.

Your administrator gives you the URL to access the Self Care portal, and provides your user ID and password.

In the Self Care portal, you can control features, line settings, and phone services for your phone.

• Phone features include speed dial, do not disturb, and your personal address book.

• Line settings affect a specific phone line (directory number) on your phone. Line settings can include

call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.

• Phone services can include special phone features, network data, and web-based information (such as

stock quotes and movie listings). Use the Self Care Portal to subscribe to a phone service before you

access it on your phone.

The following table describes some specific features that you configure with the Self Care portal. For more

information, see the Self Care portal documentation for your call control system.

Table 11: Features Available on the Self Care Portal

DescriptionFeatures

Use the number that receives calls when call forward is enabled on the phone. Use the

Self Care portal to set up more complicated call forward functions, for example, when

your line is busy.

Call forward

Your Phone

Sign Out of Your Extension from Another Phone

DescriptionFeatures

Specify the additional phones such as your mobile phone that you want to use to make

and receive calls with the same directory numbers as your desk phone. You can also

define blocked and preferred contacts to restrict or allow calls from certain numbers

to be sent to your mobile phone. When you set up additional phones, you can also set

up these features:

• Single number reach—Specify whether the additional phone should ring when

someone calls your desk phone.

• Mobile calls—If the additional phone is a mobile phone, you can set it up to allow

you to transfer mobile calls to your desk phone or desk phone calls to your mobile

phone.

Additional phones

Assign phone numbers to speed-dial numbers so that you can quickly call that person.Speed dial

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