Cisco 7962 Manuel utilisateur

Cisco IP Phone 7962

User Guide

UNIVERSITY OF WINNIPEG

515 Portage Ave,

Winnipeg

February 2011

Cisco IP Phone 7962 User Guide

Phone Model

Cisco IP Phone 7962 User Guide

Call Operations

Answering Calls

To answer a call

Lift handset or press Speaker button (if enabled)

To answer a 2nd incoming call on that same line,

press Answer softkey (first call is automatically

put on hold).

To toggle between callers, use Navigation button

to select Resume or Hold softkeys.

Placing Calls

To place a call

Lift handset and dial number OR

To place new call when you already have active

call, press Hold softkey then New Call. Use

Navigation key to select Resume and Hold

softkeys to toggle between the calls.

Dial 4digits for internal calls

Dial 8+ number for external calls

Dial 8 1+ Long Distance number

Redial

To redial last number called

Hold

Press Redial softkey

To put callers on hold or resume calls

Press Hold softkey OR

Press Resume softkey to re-establish call

Cisco IP Phone 7962 User Guide

Transfer

To send call to another number

With a caller is on the line:

Press Transfer softkey

Enter the destination extension number

You can speak privately before completing the

transfer (optional)

Press Transfer softkey to complete the transfer

or you may hang up

At a busy, no answer or misdial conditions:

Press line key to return to your call

Call Forward

To redirect incoming calls to another number

Press the CFwAll softkey

Enter the destination number OR

Press Messages button to forward to voice

message system

To cancel:

Press CFwAll softkey

Conference

To establish a conference call with up to 6

participants

With a caller on the line:

Press the More > Confrn softkey (caller is

placed on hold)

Enter participant’s extension number

Speak privately before joining the parties

Press Confrn softkey to join all parties

Repeat above steps to add additional parties

During the conference call, press the More >

ConfList softkey to view or remove participants. The

controller is indicated by *and has the ability to

remove participants on the call by selecting Remove

softkey.

Cisco IP Phone 7962 User Guide

Mute

To turn mute ON and OFF

While on call, press Mute button

Mute LED turns solid red.

To turn OFF:

Press Mute button again

iDivert

To send or redirect calls to voice message system

At the ringing phone:

Press iDivert softkey

DND (Do Not Disturb)

To turn off the ringer on your phone for incoming calls.

When phone is on hook:

Press DND softkey to turn rigner off

To turn DND OFF:

Press DND softkey again

Directory

Directories button maintains a log of your missed,

placed and received calls as well as personal and

corporate directory that you can dial from.

Press Directories button

1. Missed Calls

2. Received Calls

3. Placed Calls

4. Personal Directory

5. Corporate Directory

Cisco IP Phone 7962 User Guide

Searching for staff

member in Directory

To use personal and corporate directory and place

calls to coworkers

Press Directories button

Scroll down to Corporate Directory entry

Use keypad to enter either first or last name, or

extension number

Press Search softkey

Select Dial softkey to call number

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