Cisco 3911 Manuel utilisateur

USER GUIDE

Cisco Unified IP Phone Guide 3911 (SIP)

Cisco Unified Communications Manager Express 7.1

1Overview, page 2

2Operating Your Phone, page 5

3Phone Features and Functions List, page 13

1 Overview

This guide provides phone layout and feature descriptions for the Cisco Unified IP Phone 3911.

Physical Layout

The Cisco Unified IP phone 3911 is a single-line phone. Buttons near the handset provide direct access to several features.

Item Description

1Phone screen Displays phone menus and call activity including caller ID (phone number), call duration, and

call state.

2Message waiting

indicator Indicates new voice message (steady red) or an incoming call (blinking).

3Phone model The Cisco Unified IP Phone model.

Cancel button Cancels an action, exits a menu, or hangs up a call.

OK button Displays menus, selects or confirms a menu option, answers a call, or resumes a call.

Cisco SIP Phone

3911

DEF

MNO

WXYZ

ABC

JKL

TUV

GHI

PQRS

1 2 3

1112

84399

CISCO

Navigation button Allows you to scroll through menu items and highlight items. When the phone is on-hook,

displays the call logs (Missed Calls, Received Calls, Placed Calls) and your Speed Dials.

Line buttons Allows you to select a line for making a call or to answer a call on the line.

• A fast blink indicates an incoming call.

• A slow blink indicates a held call.

Volume button Controls the handset, headset, speakerphone, and ringer volume.

Speaker button Selects the speakerphone. When the speakerphone is on, the button is lit.

Mute button Mutes the speakerphone and handset. If the button is lit, the speaker and handset are muted.

11 Keypad Allows you to dial phone numbers, and enter numbers or letters.

Message button Connects to your voice mail box. If the button is lit, you have a message waiting.

Hold button Places the current call on hold, resumes a call that was held, and switches between an active

call and a call on hold.

If the button is lit, you have a call on hold.

Transfer button Transfers a call to another number.

Conference button Starts a standard (ad hoc) conference call. If the button is lit, a conference call is taking place.

New Call/Redial button Makes a new call or redials the last called number.

17 Handset Phone handset.

Connecting Your Phone

This section shows and explains the connectors on your Cisco IP phone.

Adjusting the Handset Rest

When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. Use the

following method to adjust the handset:

1. Set the handset aside and pull the square plastic tab from the handset rest.

2. Rotate the tab 180 degrees.

3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the

handset rest.

1Network port (10/100 SW)

2Handset port

3DC adapter port (DC48V)

4AC-to-DC power supply

5AC power cord

80259

1 2 3

20521

2 Operating Your Phone

This section describes how to operate your Cisco Unified IP phone. Because of differences in phone and site configuration, not

all features and procedures described here might apply to your phone. Consult your system administrator for more information.

Note In the following procedures, you might require to enter information using the keypad. Press the backspace (<<) soft key

to erase digits that you enter incorrectly.

Place a Call, Basic

1. Select a phone line

2. Press . or .

3. Dial the number.

Place a Call Using the Handset

1. Pick up the handset or press , then dial the number.

Dial on-hook (with dial tone)

1. Press . or , then dial the number.

2. Use the speakerphone (if already activated) or pick up the handset.

Redial a Number

Press .

Place a Call When Another Call is Active

Press and dial the number. The other call is placed on hold.

Dial From a Call Log

1. Do one of the following:

• Press the Navigation button and choose Missed Calls, Received Calls, or Placed Calls.

• Press and choose Directories > Missed Calls, Received Calls, or Placed Calls.

2. Select a number, then select Dial.

Answer a Call

You can answer a call by simply selecting the line with the incoming call and lifting the handset

Answer a Call, Speakerphone

1. Press the line button, if not already selected.

2. Press .

End a Call

To end a call:

1 2

Hang Up Using the Handset

Return the handset to its cradle.

Hang Up Using the Speakerphone

Press .

Hang Up One Call, and Preserve Another Call on the Same Line

Press . If necessary, remove the call from hold first by pressing .

Hold and Resume

Only one call can be active at any time; all other connected calls must be placed on hold

Put a Call on Hold

1. Make sure the call you want to put on hold is highlighted.

2. Press .

Remove a Call from Hold

1. Make sure the appropriate call is highlighted.

2. Press .

Engaging the Hold feature typically generates music or a beeping.

A held call is indicated by the call-on-hold icon: .

The line button with a held call blinks slowly.

Mute

With Mute enabled, you can hear other parties on a call and they cannot hear you. You can use Mute in conjunction with the

handset or speakerphone.

Toggle Mute On or Off

Press .

Switching Between Multiple Calls

You can switch between multiple calls on your phone.

Switch Between Connected Calls on One Line

1. Make sure the call that you want to switch to is highlighted.

2. Press . Any active call is placed on hold and the selected call is resumed.

Switch Between Connected Calls on Different Lines

1. Select the other line. Any active call is placed on hold.

2. Make sure the call that you want to switch to is highlighted and press .

Switch From a Connected Call to Answer a Ringing Call on the Same Line

Press or the line button.

Switch From a Connected Call to Answer a Ringing Call on the Other Line

1. Press the line button with the incoming call.

2. Press .

Viewing Multiple Calls

Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.

Your phone displays calls as follows for the highlighted line:

• Calls with the longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have taken are grouped near the top, and calls on

hold are grouped last.

Transferring Calls

Transfer redirects a connected call. The target is the number to which you want to transfer the call.

Transfer a Call Without Talking to the Transfer Recipient

1. From an active call, press .

2. Enter the target number.

3. Press again to complete the transfer, or press to cancel.

Note If the transfer is canceled, press to resume the call.

Talk to the Transfer Recipient Before Transferring a Call (Consultative Transfer)

1. From an active call, press .

2. Enter the target number. Wait for the transfer recipient to answer.

3. Press again to complete the transfer, or press to cancel.

Note If the transfer is canceled, press to resume the call.

Transfer Two Current Calls to Each Other (direct transfer) Without Staying On the Line

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls

connect to each other and drop you from the call.

–

If you want to stay on the line with the callers, use Join instead.

–

If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press and then

hang up.

–

You cannot transfer a call on hold. Press again to remove the call from hold before transferring it.

Forwarding All Calls to Another Number

You can use Call Forward All to redirect incoming calls from your phone to another number.

Set up call forwarding on your line

1. Press and choose Settings > User Preferences > CFwdALL.

2. Enter the call forward target number.

Cancel call forwarding on your line

Press and choose Settings > User Preferences > CFwdALL.

Verify that call forwarding is enabled on your line

On the phone screen, look for:

• Call forwarding icon

• Call forward target number next to the call forwarding icon

Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the

area code, if necessary.

You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might

restrict the call forwarding feature to numbers within your company.

Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.

Your system administrator can change call forwarding conditions for your phone line.

Making Conference Calls

With your Cisco Unified IP phone you can join three people into one telephone conversation to create a conference call.

Create a Conference by Adding a Participant

1. From a connected call, press .

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press again to add the participant to your call.

Create a Conference by Joining Two or More Existing Calls

1. Make sure that you have two or more calls on a single line.

2. Highlight a call that you want to add to the conference.

3. Press Select. The selected call displays this icon .

4. Repeat this process for each call that you want to add.

5. From one of the selected calls, press Join. (You might need to press the more soft key to see Join.)

Note The active call is automatically selected.

Participate in a Conference

Answer the phone when it rings.

End Your Participation in a Conference

Hang up. If you leave a conference after creating it, the conference ends.

Speed Dialing

Speed dialing allows you to select a phone screen item to place a call.

Set up Speed Dials

1. Press and choose Directories > Speed Dials.

2. Select an empty speed dial (shown as None).

3. Choose Edit and enter a speed dial number.

4. Enter a name for the speed dial.

Use Speed Dials

To place a call, press the Navigation button and choose Speed Dials.

If you make a mistake entering a number or name, press to erase digits or letters.

When you are entering numbers and letters, press #to switch from numbers to letters, and from uppercase letters to lowercase

letters.

Customizing the Phone

You can adjust the ringer volume for your phone and customize the contrast on your phone screen.

Adjust the Volume Level for the Phone Ringer

Press the Volume button while the handset is in the cradle. The new ringer volume is saved automatically.

Change the Contrast on the Phone Screen

1. Press and choose Settings > User Preferences > Contrast.

2. Press the Navigation button to set the contrast.

Using Call Logs

Your phone maintains logs of your missed, placed, and received calls.

View Your Call Logs

Press , and choose Directories > Missed Calls, Placed Calls,or Received Calls.

Erase a Call from the Call Log

1. Press , and choose Directories > Missed Calls, Placed Calls,or Received Calls.

2. Select a call record, then select Delete.

Dial from a Call Log (While not on Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls,or Received Calls.

2. Select a call record from the log, press , and choose Dial.

Dial from a call log (While Connected to Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls,or Received Calls.

2. Select a call record from the log.

3. Press . The other call is placed on hold.

Using Call Logs

Your phone maintains logs of your missed, placed, and received calls.

View your call logs

Press , and choose Directories > Missed Calls, Placed Calls,or Received Calls.

Erase a Call from the Call Log

1. Press , and choose Directories > Missed Calls, Placed Calls,or Received Calls.

2. Select a call record, then select Delete.

Dial from a Call Log (While not on Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls,or Received Calls.

2. Select a call record from the log, press , and choose Dial.

Dial from a Call Log (While Connected to Another Call)

1. Press and choose Directories > Missed Calls, Placed Calls,or Received Calls.

2. Select a call record from the log.

3. Press . The other call is placed on hold.

Autres manuels pour 3911

Table des matières

Autres manuels Cisco Téléphone IP

Cisco

Cisco 7940G Manuel utilisateur

Cisco

Cisco Small Business SPA525G2 Manuel utilisateur

Cisco

Cisco 7931G - Unified IP Phone VoIP Manuel utilisateur

Cisco

Cisco MCS 7800 Series Manuel de service

Cisco

Cisco 88 Series Manuel utilisateur

Cisco

Cisco SPA525G - Small Business Pro IP Phone VoIP Manuel utilisateur

Cisco

Cisco 7841 Manuel utilisateur

Cisco

Cisco 7961G - IP Phone VoIP Manuel utilisateur

Cisco

Cisco 7940G Manuel utilisateur

Cisco

Cisco 7800 Series Manuel utilisateur

Cisco

Cisco 3905 Manuel utilisateur

Cisco

Cisco Cisco Small Business WIP310 Manuel utilisateur

Cisco

Cisco 7961G Manuel utilisateur

Cisco

Cisco Unified 8961 Manuel utilisateur

Cisco

Cisco 7821 Manuel utilisateur

Cisco

Cisco 7945G - Unified IP Phone VoIP Manuel utilisateur

Cisco

Cisco 7970 Series Instructions d'utilisation

Cisco

Cisco 8941 Manuel utilisateur

Cisco

Cisco Small Business Pro SPA 504G Manuel utilisateur

Cisco

Cisco Small Business Pro Manuel utilisateur

Cisco

Cisco 7911 Manuel utilisateur

Cisco

Cisco 7841/21 Manuel utilisateur

Cisco

Cisco 8832 Manuel utilisateur

Cisco

Cisco Expansion Module 7914 Manuel utilisateur

Manuels Téléphone IP populaires d'autres marques

Alcatel

Alcatel 4028 Manuel utilisateur

Polycom

Polycom Polycom VVX 600 Manuel utilisateur

Polycom

Polycom SoundPoint IP 450 Manuel utilisateur

Polycom

Polycom SoundPoint IP 650 Manuel utilisateur

Proximus

Proximus Maestro 3016 IP Manuel utilisateur

Fanvil

Fanvil X4 Manuel utilisateur

Snom

Snom 320 Manuel utilisateur

Yealink

Yealink Yealink SIP-T46G Manuel utilisateur

Avaya

Avaya 4625SW Manuel utilisateur

Yealink

Yealink SIP-T52S Manuel utilisateur

Nortel

Nortel 1140E Manuel utilisateur

Nexotek

Nexotek NT-P500 Manuel utilisateur

Avaya

Avaya Integral 5 R3.0 Manuel utilisateur

GE 28320EE2 - Dect 6.0 InfoLink 2 Manuel utilisateur

Avaya

Avaya 4600 Series Manuel de service

Mitel

Mitel MIVOICE OFFICE 400 6940 SIP Manuel utilisateur

Nortel

Nortel i2050 Manuel utilisateur

Fiberme

Fiberme FAP260 Series Manuel utilisateur