Cisco TelePresence IX5000 Manuel

Cisco Systems, Inc.

www.cisco.com

Cisco TelePresence IX5000 and IX5200

First-Time Setup

Published: December 10, 2014

Revised: May 10, 2017

This chapter describes the tasks you perform to set up your Cisco TelePresence IX system for the first

time and includes the following sections:

•Summary of Changes, page 2

•Immediate Software Upgrade Requirements, page 2

•Required First Time Power-On and Software Installation Procedure, page 3

•Resetting the Table Switch to Fix Issues with Touch 10 Controllers, page 5

•Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System, page 5

•Powering on the System and Enabling the Cisco TelePresence Administration Software GUI, page 7

•Configuring an IX5000 or IX5200 System With a Static Network Address, page 10

•Requirements for Auxiliary Displays, page 11

•Requirements for Whiteboards and Whiteboard Microphones, page 12

•Performing First-Time Setup, page 15

•Retrieving and Reading the Results of the Noise Level and Reverberation Tests, page 39

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Summary of Changes

The following table shows you the changes that have been made to this document.

Immediate Software Upgrade Requirements

Your IX system comes preloaded with a downlevel version of IX software. You must upgrade your

system to the latest version on Cisco.com before you use your system to place and receive calls.

Due to some issues with the preloaded software, make the following changes to your system before

you load the software (requires signing in to Unified CM and the IX system administration GUI):

•Make sure that your system is not configured for secure mode in Unified CM. After you perform the

upgrade, and after your system is registered to Unified CM, change the system settings in Unified

CM if secure mode is required.

•Make sure that a Certificate Trust List (CTL) is not present on your system and, if present, delete it.

–

To check, after initial system boot, log in to the IX System administration GUI (default

username and password is admin / cisco).

Date Summary of Change

April 17, 2017 •Added the “Requirements for Auxiliary Displays” section on page 11.

•Added step 5d. on page 19 in the “Performing First-Time Setup” to perform

camera alignment on two-table systems.

•Added Step 19 on page 36 in the “Performing First-Time Setup” section to

reboot the IX system if an auxiliary display is added.

•Changed the terminology of Touch 10 device to “Touch 10 controller”.

July 1, 2016 •Step 4c. of the procedure in the “Performing First-Time Setup” section on

page 15 was updated to add information on correct cabling for auxiliary

displays.

April 7, 2016 •Updated the “Immediate Software Upgrade Requirements” section on page 2

to include the path to the Download Software page.

•If the camera alignment fails with a Walnut table installation, more steps may

be required. Step 5 of “Performing First-Time Setup” section on page 15 has

been updated to include this information.

April 24, 2015 •If you configure a static IP address for your system, and a domain name is also

required, either use the set network IP static CLI command, or configure

your system in Mixed mode. The “Configuring an IX5000 or IX5200 System

With a Static Network Address” section on page 10 has been updated to

include this information.

•The “Configuring an Alternate TFTP Server (Optional)” section has been

removed, as that information is covered in Step 4 in the “Configuring Cisco

Unified Communications Manager for Your Cisco TelePresence System”

section on page 5.

•The title of the “Required First Time Power-On and Software Installation

Procedure” section on page 3 has been changed to correctly reflect its

content. The previous title was “Preventing Touch 10 Configuration Issues”.

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Required First Time Power-On and Software Installation Procedure

–

If the IX system has an IP address assigned by DHCP, use that address from your network.

–

Otherwise, connect your laptop to the EX1 Ethernet jack, and use 169.254.1.1 for the IP

address. (You may need to assign a static IP address to your laptop in the 169.254.1.X subnet.)

–

Navigate to Configuration > Call Control Manager, and click Delete Certificate Trust List.

–

For more information, see the “Certificates” section of the “Understanding the Fields In the

Interface” section of the Administration Guide for Cisco TelePresence Software Release IX 8.

Tip Some browsers do not allow you to navigate directly to the Configuration page. If you have any

problems, click Monitoring, then click Configuration.

After performing the preceding changes, but before beginning first-time setup, you must download the

latest IX software version from Cisco.com and load it to your IX system. Obtain the IX software from

this link (Cisco.com sign-in ID required):

https://software.cisco.com/download/navigator.html

Navigate to the IX release software using the path Products > Collaboration Endpoints >

TelePresence IX 5000 Series and select the model for your system. On the Download Software page,

select the latest release.

Note If your system has software from a release prior to 8.0.3, you MUST upgrade to 8.0.3 or 8.0.4 or 8.0.5

BEFORE you upgrade to 8.1.x. A direct upgrade from a pre-8.0.3 release to 8.1.x will not work.

While the system software is upgrading for the first time, you might see the following symptoms, which

do not indicate a problem:

•The progress bar might freeze.

•The system reboots several times.

•The screen changes from the blue progress screen, with progress bar, to a blank screen.

Do not perform any corrective actions, and wait for the upgrade to complete.

For more information, see the “Configuring Cisco Unified Communications Manager for Your Cisco

TelePresence System” section on page 5.

Required First Time Power-On and Software Installation

Procedure

After you physically install your system, but before you power it on, configure your system using the

following procedure.

Failure to complete these steps, or failure to complete them in the correct order, can cause either the

switch in the table or the Touch 10 controllers to fail.

Step 1 Make sure that there is no power to the table structure.

Either make sure that the PDU in the table structure is turned to the “OFF” position, or unplug the plug

to the wall.

Step 2 Disconnect the Touch 10 controllers by unplugging the Ethernet cable from the back of the device.

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Required First Time Power-On and Software Installation Procedure

Step 3 Upgrade your system to the latest software image on Cisco.com.

Your system must be registered to Cisco Unified Communications Manager (Unified CM) for it to

download the image. For detailed steps to complete this step, see the “Configuring Cisco Unified

Communications Manager for Your Cisco TelePresence System” section on page 5.

Step 4 Wait for the system to complete its reboot after the software upgrade.

Step 5 Turn on the power to the table PDU by either powering on the PDU switch, or connecting the power cable

from the tables.

Step 6 Perform the first-time setup procedure for your system. For more information, see the “Performing

First-Time Setup” section on page 15.

Step 7 Reconnect the Ethernet cable to the Touch 10 controllers.

Be sure that the Ethernet cable is securely fastened to each Touch 10, and that the cable connector

“snaps” securely in to the jack on both the Touch 10 and the switch side.

Note One Touch 10 controller is required. For an IX5000 system, five more optional Touch controllers are

allowed for the first row. For an IX5200 system, eight more Touch controllers are allowed between the

first and second rows—Three for the first row table, and six for the second row table.

Step 8 Wait for the Touch 10 to upgrade.

The upgrade process takes approximately 5 minutes. The Touch 10 reboots several times and goes

through several initiation sequences.

Do not unplug the device or press any buttons on the Touch 10 during this process.

Note If, after ten minutes, the Touch 10 controller has not initialized, reboot the codec by logging in to the

IX5000 administration GUI and clicking Restart/Reset. The default IP address for the GUI is

169.254.1.1, and the default username and password is admin/cisco. If you have already configured your

codec, the IP address is different.

Per the preceding steps, you must a) wait at least 10 minutes after you power on the switch for it to fully

boot up, and b) reboot the system before you connect the Touch 10 controllers to the switch. This

procedure solves the following issues:

•The switch in the table can take as long as 10 minutes to boot up and receive its configuration from

the codec. Performing first-time setup after you power on the switch allows sufficient time for the

switch to complete its bootup process.

•When first-time setup is complete, the system reboots, which is a requirement before you connect

the Touch 10 controllers.

If you experience issues with the Touch 10 not initializing, reset the switch in the table by completing

the steps in the “Resetting the Table Switch to Fix Issues with Touch 10 Controllers” section on page 5.

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Resetting the Table Switch to Fix Issues with Touch 10 Controllers

Resetting the Table Switch to Fix Issues with Touch 10

Controllers

If your Touch 10 controller shows a blank screen, or stays in maintenance mode without initializing, a

possible cause could be that the switch in the table did not receive its configuration from the codec,

which can cause the Touch 10 controller to not receive Power over Ethernet (PoE) from the switch. This

condition requires that you reset the switch back to factory defaults and reboot the codec by completing

the following steps:

Step 1 Press and hold the Mode button for 11 seconds.

Note The Mode button is on the front and underside of the switch, on the same side as the power plug.

The switch LEDs begin blinking after three seconds, and stop blinking seven seconds later. Then, the

switch reboots and loses its configuration.

Step 2 Restart the codec by logging in to the IX5000 administration GUI and clicking Restart/Reset.

The default IP address for the GUI is 169.254.1.1, and the default username and password is

admin/cisco.

If you have already configured your codec, the IP address would be different.

The switch regains its configuration and the Touch 10 controller successfully initialize.

Tip To prevent this issue, use the power-on procedure as described in the “Required First Time Power-On

and Software Installation Procedure” section on page 3.

Configuring Cisco Unified Communications Manager for Your

Cisco TelePresence System

Before you can use your system, you need to configure your system in Unified CM.

You can configure your system and complete all steps in this chapter before you add your system to

Unified CM, but you will not be able to complete any of the following actions until you register your

device:

•The Touch controller cannot download its software from Unified CM and you receive an error in the

logs.

•You cannot place or receive calls.

•The device description is incorrect in the IX5000 administration GUI.

To configure your device in Unified CM, complete the following steps:

Step 1 Make sure that your Unified CM software has the latest device package version.

To find out the latest Unified CM device package for your IX version, see the Cisco Unified

Communications Manager Device Package Compatibility Matrix.

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Configuring Cisco Unified Communications Manager for Your Cisco TelePresence System

Tip For an IX5200, configure the device type as Cisco TelePresence IX5000 (18 seats).

Step 2 Load the Cisco TelePresence Administration Software image on the Unified CM server.

Note If your Unified CM has already loaded the required IX5000 software, you can skip this step.

Step 3 Add your system as a device in Unified CM. For more information, refer to the “Adding an IX System

to Unified CM” section in the Configuring Cisco Unified Communications Manager for the IX System

document.

Step 4 Add the TFTP server(s) used by the Unified CM server to your system using the IX System

administration GUI. Complete the following steps:

a. Log into the IX System administration GUI for your system as user admin. The default password is

cisco.

b. Click the Configuration icon (the gear on the left of the screen).

c. Scroll down to the Call Control Manager section.

d. Enter the TFTP Server(s) in the Call Control Manager area.

e. Click Apply.

For more information about configuring Unified CM with your Cisco TelePresence device, refer to the

Configuring Cisco Unified Communications Manager for the IX System document.

Finding the MAC Address for Your System

You need the codec MAC address to configure your system in Unified CM. There are two MAC

addresses on the codec. Use the address that is nearest the Uplink and EX1 Ethernet connections.

Figure 1 provides an example.

Tip You can also find this address on the blue screen while your system is booting up.

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Powering on the System and Enabling the Cisco TelePresence Administration Software GUI

Figure 1 MAC Address Location on the Codec

Powering on the System and Enabling the Cisco TelePresence

Administration Software GUI

To load the CTS Administration Software, complete the following steps:

Step 1 Power on the system by completing the following steps.

Note If your system is already powered on, skip the step and proceed to Step 2.

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Powering on the System and Enabling the Cisco TelePresence Administration Software GUI

a. Remove the bottom fascia by using the following procedure:

Note While two people make this procedure easier, only one person is required.

1. While wearing gloves, grasp the fascia from the left side at the top corner and pull it outward.

Let the fascia swing outward from its hinge.

2. Set the left side of the fascia on the ground, leaving it upright. Do not twist or put undue stress

on the joints.

3. Move to the center of the system, pull the center of the fascia outward, and set that part on the

ground.

4. Take the right end of the fascia at the upper corner, pull it outward, and set that on the ground.

Leave the center and side sections at slight angles so that it remains upright.

b. Turn on the two PDUs mounted on the lower left and lower right display frames.

After you turn on the codecs, the IX5000 display codec becomes active. The system displays white

check marks on the center display to show bootup progress. Bootup is complete when the system

completes all check marks as show in Figure 2.

Tip If you have not registered the system to Unified CM, make a note of the MAC address that appears during

the bootup process. The MAC address is required to register the system to Unified CM.

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Powering on the System and Enabling the Cisco TelePresence Administration Software GUI

Figure 2 Bootup Screen

c. Watch the main display screen as the system is booting.

Step 2 Note the IP address that displays on the top right of the screen as shown in Figure 2. If your system has

already booted, tap the top left of the Touch 10 controller, then tap Info, and note the system IP address.

You use that information to sign in to the Cisco TelePresence System Administration. This IP address

displays until you sign in to Cisco TelePresence System Administration or use Secure Shell (SSH) to

Note If the IP address that displays is 192.168.100.2, the system could not contact the DHCP server or your

system does not use DHCP. If your network does not use DHCP, set a static IP address for your system

as described in the “Configuring an IX5000 or IX5200 System With a Static Network Address” section

on page 10.

Step 3 If you have not already done so, configure the Cisco Unified Communications Manager GUI. For

detailed instructions to configure Cisco Unified Communications Manager, refer to the Configuring

Cisco Unified Communications Manager for the IX System document.

Step 4 Open a browser on a computer that is connected to your network.

Step 5 In the URL field, type the IP address that you obtained in Step 2 and press Enter. The browser launches

Cisco TelePresence System Administration.

Tip If you did not make a note of the IP address and it no longer appears on the display, tap the number that

displays on the top left corner of the Touch 10 controller, then tap System Info.

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Configuring an IX5000 or IX5200 System With a Static Network Address

Step 6 Log in to the system by entering the following information:

–

Username: admin (case sensitive)

–

Password: cisco (case sensitive)

Configuring an IX5000 or IX5200 System With a Static Network

Address

Use the following procedure to assign the static address to the system.

Note If you need to set a domain name, the option to set a domain name with a static address is not

available in the IX administration GUI. Instead, use the set network IP static CLI command as

shown in Step 4.

Alternatively, if your system uses DHCP, you can use Mixed mode. This mode allows you to

specify an IP address, but uses DHCP to assign the remainder of the network settings. To select

Mixed mode, click the Mixed button in the DHCP area.

Step 1 Disconnect the Ethernet cable from the Touch 10 that sits on the table.

Step 2 Connect a DHCP-enabled PC to the Ethernet cable.

Step 3 Find the session IP address for your PC.

Tip If your PC is Windows-based, find the session IP address by clicking typing cmd in the Search box (or

clicking Start > Run and typing cmd) to open a terminal window, and then typing ipconfig.

Step 4 Set the network address using either CLI commands or the IX5000 administration GUI using one of the

following methods:

To set the address using CLI commands:

a. Using a Secure Shell (SSH) client, open a CLI session using the IP address 169.254.1.1. The default

username/password is admin/cisco.

b. Enter the following command to configure a static network IP address:

set network IP static ip-address ip-subnet ip-gateway

[dns-address1][dns-address2][domain-name]

Where:

ip-address is the IP address of the system

ip-subnet is the IP subnet mask of the system

ip-gateway is the IP gateway of the system

–

dns-address1 is the IP address of DNS server 1 (Optional)

–

dns-address2 is the IP address of DNS server 2 (Optional)

–

domain-name is the domain name for the network (Optional)

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