Cayan Genius Smart P2PE Manuel utilisateur
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Genius Smart P2PE™
P2PE Instruction Manual
Public
Doc no: CO-PUB-0101
Version 1.6.2 – 3rd September 2020
Copyright notice
Copyright © 2020 Cayan LLC. All rights reserved.
No part of this publication may be reproduced, copied, manipulated, altered, or transmitted in any
form or by any means, electronic or mechanical, including, without limitation, by photocopy,
imaging, or recording, without the express prior written consent in each case of the copyright
owner. The names, trademarks, logos, and service marks displayed in this publication will be
protected by the owner to the fullest extent of the law, and any use without the express prior
written permission of the trademark owner is strictly prohibited. The information contained in this
publication is current when published; however, the publisher reserves the right to update and
modify the specifications or other product information at any time without notice.
Contents
Copyright notice ......................................................................................................................................... 2
Contents ...................................................................................................................................................... 3
1. P2PE Solution Information and Solution Provider Contact Details.............................................. 4
2. Confirm devices were not tampered with and confirm the identity of any third-party
personnel............................................................................................................................................ 5
3. Approved POI Devices, Applications/Software, and the Merchant Inventory .......................... 10
4. POI Device Installation Instructions .............................................................................................. 15
5. POI Device Transit............................................................................................................................ 35
6. POI Device Tamper & Modification Guidance............................................................................... 36
7. Device Encryption Issues................................................................................................................. 44
8. POI Device Troubleshooting........................................................................................................... 45
9. Additional Guidance ........................................................................................................................ 51
10. Appendix: Checklist for Remote Key Injection.............................................................................. 54
P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020
Page 4© 2020 Cayan LLC
1. P2PE Solution Information and Solution Provider Contact Details
1.1 P2PE Solution Information
Solution name: Genius Smart P2PE
Solution reference number per
PCI SSC website: 2017.01037.001
1.2 Solution Provider Contact Information
Company name: Global Payments Direct, Inc.
Company address: 1 Federal Street
Second Floor
Boston
MA 02110
Company URL: www.globalpaymentsintegrated.com
Contact name: Contact Center Services
Contact phone number: (1) (888) 249-3220
P2PE and PCI DSS
Merchants using this P2PE Solution may be required to validate PCI DSS compliance and should be
aware of their applicable PCI DSS requirements. Merchants should contact their acquirer or
payment brands to determine their PCI DSS validation requirements.
P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020
© 2020 Cayan LLC Page 5
2. Confirm devices were not tampered with and confirm the identity of any
third-party personnel
2.1 Instructions for ensuring POI devices originate from trusted sites/locations only
To confirm that your device was shipped from a trusted location, do the following:
•Check the shipping label to confirm that the device was shipped from one of the following
two secure sites:
‒POS Portal, 1627 Main Ave, Sacramento, CA 95838
‒POS Portal, 1920 Watterson Trail # A, Louisville, KY 40299
Important: If you receive your device from any other site or location, do NOT use the
device. Contact our Customer Support Team at (1) (888) 249-3220.
2.2 Instructions for confirming POI device and packaging were not tampered with, and for
establishing secure, confirmed communications with the solution provider.
To confirm that your device was not tampered with during shipping, complete the following
checks:
1. Open the shipping box and remove the packing slip and the Genius box.
2. Open the Genius box.
Genius Countertop packaging
P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020
Page 6© 2020 Cayan LLC
2.2 Instructions for confirming POI device and packaging were not tampered with, and for
establishing secure, confirmed communications with the solution provider.
Genius Handheld packaging
3. Check that the Genius device is packed in a tamper-evident bag.
Genius Countertop device Genius Handheld device
4. Confirm that the tamper-evident bag has no rips or evidence of tampering.
5. Check the tape that seals the top of the bag for evidence of tampering. If anyone has
tried to remove the tape, the word “VOID” is displayed.
P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020
© 2020 Cayan LLC Page 7
2.2 Instructions for confirming POI device and packaging were not tampered with, and for
establishing secure, confirmed communications with the solution provider.
6. Check that the serial number of the tamper-evident bag matches the serial number
printed on the packing slip.
‒The serial number of the tamper-evident bag is located underneath the barcode on the
front of the bag.
‒The corresponding serial number is printed in the rightmost column of the packing slip,
after the letters TE.
7. Check that the serial number of the device matches the serial number printed on the
packing slip.
‒The serial number of the Genius device is located on the back of the device.
Genius Countertop device
P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020
Page 8© 2020 Cayan LLC
2.2 Instructions for confirming POI device and packaging were not tampered with, and for
establishing secure, confirmed communications with the solution provider.
Genius Handheld device
‒The corresponding serial number is printed in the rightmost column of the packing slip.
Physically secure POI devices in your possession, including devices:
•Awaiting deployment
•Undergoing repair or otherwise not in use
•Waiting transport between sites/locations
P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020
© 2020 Cayan LLC Page 9
2.3 Instructions to confirm the business need for, and identities of, any third-party
personnel claiming to be support or repair personnel, prior to granting those personnel
access to POI devices.
We do not repair deployed devices; therefore, you should NOT grant access to any person that
claims to be repair or support personnel.
P2PE Instruction Manual for PCI P2PE v3.0 Version 1.6.2 – 3rd September 2020
Page 10 © 2020 Cayan LLC
3. Approved POI Devices, Applications/Software, and the Merchant Inventory
3.1 POI Device Details
The following information lists the details of the PCI-approved POI devices approved for use in this
P2PE solution.
Note:All POI device information can be verified by visiting:
https://www.pcisecuritystandards.org/approved_companies_providers/approved_pin_transaction_security.php
See also Section 9.2, "Instructions for how to confirm hardware, firmware, and application versions
on POI devices” on page 51.
PCI PTS approval
#:
POI device vendor: POI device model
name and
number:
Hardware version
#(s):
Firmware version
#:
4-10110 Verifone MX915: M132-40x-
xx-xxx, Version 3.x
P132-40x-xx-xxx,
Vault: 14.x.x;
AppM: 8.x.x; SRED:
7.x.x, Vault: 16.x.x;
AppM: 10.x.x
Vault: 1.x.x, 3.x.x,
4.x.x, 11.x.x,
12.x.x, AppM:
1.x.x; 3.x.x; 4.x.x;
5.x.x, 5A.x.x, 6.x.x,
SRED: 1.x.x, 3.x.x;
4.x.x; 5.x.x, OP:
1.x.x, 3.x.x; 4.x.x;
7.x.x, SRED
5.x.x.xxx, Vault:
13.x.x, AppM:
7.x.x, Vault: 17.x.x,
AppM: 10.x.x,
SRED: 7.x.x, OP:
7.x.x
4-10110 Verifone MX925: M132-50x-
xx-xxx, Version 3.x
P132-50x-xx-xxx,
Vault: 14.x.x;
AppM: 8.x.x; SRED:
7.x.x, Vault: 16.x.x;
AppM: 10.x.x
Vault: 1.x.x, 3.x.x,
4.x.x, 11.x.x,
12.x.x, AppM:
1.x.x; 3.x.x; 4.x.x;
5.x.x, 5A.x.x, 6.x.x,
SRED: 1.x.x, 3.x.x;
4.x.x; 5.x.x, OP:
1.x.x, 3.x.x; 4.x.x;
7.x.x, SRED
5.x.x.xxx, Vault:
13.x.x, AppM:
7.x.x, Vault: 17.x.x,
AppM: 10.x.x,
SRED: 7.x.x, OP:
7.x.x
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