Canon PIXMA MX310 series Manuel utilisateur

PIXMA MX310

SERVICE

MANUAL

Canon

shall be retained for reference purposes byAuthorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.

TABLE OF CONTENTS

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING

1-1. Operator Call Errors

1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON/OFF LED))

1-3. Fax Errors

2. ADJUSTMENT / SETTINGS

2-1. Service Mode

2-2. PTT Parameter Mode

2-3. User Mode

2-4. Notes on Service Part Disassembling / Reassembling

2-5. Grease Application

2-6. Notes on Machine Transportation

3. EXTERNAL VIEW / PARTS LIST

3-1. External Parts / Power Supply Unit / Logic Board Ass’y

3-2. ADF / Scanner

3-3. Printer Unit (1/2)

3-3. Printer Unit (2/2)

3-4. Parts List

(2/32)

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING

1-1. Operator Call Errors

Errors and warnings are displayed by the following ways:

1. Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are

displayed on the LCD.

2. Messages during printing from a computer are displayed on the MP driver Status Monitor.

3. Error codes are printed in the "operator call/service call error record" area in EEPROM information

Buttons valid when an operator call error occurs:

1. ON/OFF button: To turn the machine off and on again.

2. OK button: To clear and recover from an error. In some operator call errors, the error will automatically

be cleared when the cause of the error is eliminated, and pressing the OK button may not be necessary.

3. Stop/Reset button: To cancel the job at error occurrence, and to clear the error.

Operator Call Error (Alarm LED Blinking in Orange)

Error Error

code U No. Message on the LCD Solution

No paper in the rear

tray. [1000] --- LOAD PAPER

SET PAPER AND PRESS

[OK].

Set the paper in the rear tray,

and press the OK button.

Front door is closed. [1250] --- OPEN PAPER OUT TRAY Open the paper output tray.

Paper jam. [1300] --- PAPER JAMMED

CLEAR PAPER JAM AND

PRESS [OK].

Remove the jammed paper, and

press the OK button.

Ink cartridge not

installed, or not

properly installed.

[1401] U051 CHECK INK

U051 Install the ink cartridge properly.

Ink cartridge

temperature sensor

error.

[1403] U052 COOLING HEAD… Re-set the ink cartridge. If the

error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

Non-supported ink

cartridge is installed. [1485] U059 CHECK INK

U059 A non-supported ink cartridge is

installed. Install the supported

ink cartridge.

Ink cartridge in a

wrong position. [1680] U076 CHECK INK

U076 Re-set the ink cartridge. If the

error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

Multiple ink

cartridges of the

same color installed.

[1681] U075 CHECK INK

U075 Re-set the ink cartridge. If the

error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

Ink cartridge

hardware error [1682] U150 CHECK INK

U150 Re-set the ink cartridge. If the

error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

Ink cartridge not

recognized. [1684] U140

CHECK INK

U140 A non-supported ink cartridge is

installed. Install the supported

ink cartridge.

(3/32)

The remaining ink

amount unknown. [1686] U162 CHECK INK

U162 Replace the ink cartridge and

close the scanning unit. Printing

with an empty ink cartridge can

damage the machine.

To continue printing without

replacing the ink cartridge(s),

press the Stop/Reset button for

5 sec. or longer to disable the

function to detect the remaining

ink amount.

Ink cartridge not

completely installed. [1687] U053 CHECK INK

U053 Re-set the ink cartridge. If the

error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

No ink. [1688] U163 CHECK INK

U163 Replace the ink cartridge and

close the scanning unit. Printing

with an empty ink cartridge can

damage the machine.

To continue printing without

replacing the ink cartridge(s),

press the Stop/Reset button for

5 sec. or longer to disable the

function to detect the remaining

ink amount.

Warning: The ink

absorber becomes

almost full.

[1700] --- REQ. SERVICE SOON Pressing the OK button will exit

the error, and enable printing

without replacing the ink

absorber. However, when the

ink absorber becomes full, no

further printing can be

performed unless the applicable

ink absorber is replaced.

Warning: The platen

ink absorber

becomes almost full.

[1710] --- REQ. SERVICE SOON Pressing the OK button will exit

the error, and enable printing

without replacing the ink

absorber. However, when the

ink absorber becomes full, no

further printing can be

performed unless the applicable

ink absorber is replaced.

The connected digital

camera or digital

video camera does

not support Camera

Direct Printing.

[2001] --- IMCOMPATIBLE CAMERA

DISCONNECT CAMERA

CABLE

Remove the cable between the

camera and the machine.

Non-supported HUB [2002] --- UNSUPPORTED USB HUB

REMOVE HUB Remove the applicable USB

HUB from the PictBridge (USB)

connector.

(4/32)

1-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (ON/OFF LED))

Cycles of

blinking in

orange and

green

Error

Code Conditions Corrective action

(Replacement of listed parts,

which are likely to be faulty)

2 times Carriage error [5100] An error occurred in the carriage

encoder signal. - Carriage unit

- Timing slit film

- Logic board

- Carriage motor

3 times Line feed error [6000] An error occurred in the LF encoder

signal. - Timing slit disk film

- Logic board

5 times ASF (cam)

sensor error [5700] This error takes place when feeding

paper from the rear tray after an

error occurred in the rear tray cam

sensor.

- ASF_PE sensor board

- Drive unit

- Logic board

6 times Internal

temperature

error

[5400] The internal temperature is not

normal. - Logic board

7 times - Main ink

absorber full

- Platen ink

absorber full

[5B00,

5B01] The main ink absorber or platen ink

absorber becomes full.

- Ink absorber kit

Replace the ink absorber and

clear the applicable ink

absorber counter.

8 times Print head

temperature

rise error

[5200] The print head temperature

exceeded the specified value. - Ink cartridge

- Logic board

9 times EEPROM error [6800]

[6801] A problem occurred in writing to the

EEPROM. - Logic board

10 times VH monitor

error [B200] The internal temperature exceeded

the specified value. - Ink cartridge

- Carriage unit

- Logic board

12 times AP position

error [6A00] An error occurred in the AP motor

during purging operation. - Drive unit

- Logic board

15 times USB Host

VBUS

overcurrent

[9000] The USB Host VBUS is overloaded. - Logic board

22 times Scanner home

position error [5010] The scanner unit cannot detect the

home position, or the scanner unit

warming-up is not performed

properly at power-on.

- Scanner unit

- Logic board

Power LED

turned off

Alarm LED

(orange) lit

ROM error

RAM error None The check sum value is incorrect in

the flash ROM or RAM check at

hard-power-on.

- Logic board

(5/32)

1-3. Fax Errors

For error other than those listed below, please refer to the “G3/G4 Facsimile Error Code List (Revision 2)

HY8-23A0-020.”

(1) User error codes

Error code TX / RX Meaning

#001 TX Document jam

#003 TX / RX Document is too long, or page time-over

#005 TX / RX Initial identification (T0 / T1) time-over

#009 RX Recording paper jam, or no recording paper

#012 TX No recording paper at the receiving machine

#017 TX Redial time-over, but no DT detected

#018 TX Auto dialing transmission error, or redial time-over

#022 TX Call failed (no dial registration)

#037 RX Memory overflow at reception of an image

#085 TX No color fax function supported in the receiving machine

#099 TX / RX Transmission terminated mid-way by pressing the Stop/Reset button

#995 TX / RX During TX (sending): Memory transmission reservation cancelled

During RX (receiving): Image data received in the memory cleared

(2) Service error codes

Error code TX / RX Meaning

##100 TX Re-transmission of the procedure signal has been attempted the

specified number of times, but failed.

##101 TX / RX Sender's modem speed does not match the receiving machine.

##102 TX Fallback is not available.

##103 RX EOL has not been detected for 5 seconds (or 15 seconds in CBT).

##104 TX RTN or PIN has been received.

##106 RX The procedure signal has been expected for 6 seconds, but not

received.

##107 RX Fallback is not available at the sending machine.

##109 TX After DCS transmission, a signal other than DIS, DTC, FTT, CFR, or

CRP has been received, and re-transmission of the procedure signal

has been attempted the specified number of times but failed.

##111 TX / RX Memory error

##114 RX RTN has been received.

##200 RX A carrier has not been detected for 5 seconds during image

reception.

##201 TX / RX DCN has been received in a method other than the binary procedure.

##204 TX DTC has been received even when there is no sending data.

(6/32)

##220 TX / RX System error (main program hang-up)

##224 TX / RX An error has occurred in the procedure signal in G3 transmission.

##226 TX / RX The stack pointer has shifted from the RAM area.

##229 RX The recording area has been locked for 1 minute.

##232 TX The encoder control unit has malfunctioned.

##237 RX The decoder control unit has malfunctioned.

##238 RX The print control unit has malfunctioned.

##261 TX / RX A system error has occurred between the modem and the system

control board.

##280 TX Re-transmission of the procedure signal has been attempted the

specified number of times, but failed.

##281 TX Re-transmission of the procedure signal has been attempted the

specified number of times, but failed.

##282 TX Re-transmission of the procedure signal has been attempted the

specified number of times, but failed.

##283 TX Re-transmission of the procedure signal has been attempted the

specified number of times, but failed.

##284 TX After TCF transmission, DCN has been received.

##285 TX After EOP transmission, DCN has been received.

##286 TX After EOM transmission, DCN has been received.

##287 TX After MPS transmission, DCN has been received.

##288 TX After EOP transmission, a signal other than PIN, PIP, MCF, RTP,

RTN has been received.

##289 TX After EOM transmission, a signal other than PIN, PIP, MCF, RTP,

RTN has been received.

##290 TX After MPS transmission, a signal other than PIN, PIP, MCF, RTP,

RTN has been received.

##670 TX In V.8 late start, the DIS V.8 ability from the receiving machine was

detected, and CI was sent in response; however, the procedure

failed, causing T1 time-over.

##671 RX In V.8 call reception, the procedure fails to proceed to phase 2 after

CM detection, causing T1 time-over.

##672 TX In V.34 transmission, the procedure fails to proceed from phase 2 to

phase 3 or later, causing T1 time-over

##673 RX In V.34 reception, the procedure fails to proceed from phase 2 to

phase 3 or later, causing T1 time-over

##674 TX In V.34 transmission, the procedure fails to proceed from phase 3 or

4 to the control channel or later, causing T1 time-over

##675 RX In V.34 reception, the procedure fails to proceed from phase 3 or 4 to

(7/32)

the control channel or further, causing T1 time-over

##750 TX After transmitting PPS-NULL in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##752 TX After transmitting PPS-NULL in ECM transmission, DCN has been

received.

##753 TX After transmitting PPS-NULL in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##754 TX After transmitting PPS-NULL in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed.

##755 TX After transmitting PPS-MPS in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##757 TX After transmitting PPS-MPS in ECM transmission, DCN has been

received.

##758 TX After transmitting PPS-MPS in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##759 TX After transmitting PPS-MPS in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed.

##760 TX After transmitting PPS-EOM in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##762 TX After transmitting PPS-EOM in ECM transmission, DCN has been

received.

##763 TX After transmitting PPS-EOM in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##764 TX After transmitting PPS-EOM in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed.

##765 TX After transmitting PPS-EOP in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##767 TX After transmitting PPS-EOP in ECM transmission, DCN has been

received.

##768 TX After transmitting PPS-EOP in ECM transmission, re-transmission of

(8/32)

the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##769 TX After transmitting PPS-EOP in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed.

##770 TX After transmitting EOR-NULL in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##772 TX After transmitting EOR-NULL in ECM transmission, DCN has been

received.

##773 TX After transmitting EOR-NULL in ECM transmission, re-transmission

of the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##774 TX After transmitting EOR-NULL in ECM transmission, ERR has been

received.

##775 TX After transmitting EOR-MPS in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##777 TX After transmitting EOR-MPS in ECM transmission, DCN has been

received.

##778 TX After transmitting EOR-MPS in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##779 TX After transmitting EOR-MPS in ECM transmission, ERR has been

received.

##780 TX After transmitting EOR-EOM in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##782 TX After transmitting EOR-EOM in ECM transmission, DCN has been

received.

##783 TX After transmitting EOR-EOM in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##784 TX After transmitting EOR-EOM in ECM transmission, ERR has been

received.

##785 TX After transmitting EOR-EOP in ECM transmission, no significant

signal has been received, and re-transmission of the procedure

signal has been attempted the number of specified times but failed.

##787 TX After transmitting EOR-EOP in ECM transmission, DCN has been

received.

(9/32)

##788 TX After transmitting EOR-EOP in ECM transmission, re-transmission of

the procedure signal has been attempted the number of specified

times but failed, or T5 time-over (60 sec.) has occurred.

##789 TX After transmitting EOR-EOP in ECM transmission, ERR has been

received.

##790 RX After receiving EOR-EOP in ECM reception, ERR has been

transmitted.

##791 TX / RX During the ECM mode procedure, a signal other than a significant

one has been received.

##792 RX In ECM reception, PPS-NULL between partial pages has not been

detected.

##793 RX During high-speed signal reception in ECM, no effective frame has

been detected, and a time-over has occurred.

(10/32)

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