Canon ImageRUNNER ADVANCE 500i Guide de l'administrateur

Canon iR Advance 500 Trouble Error Codes List

Code

Description

Remedy

E000-

0001

Fixing Assembly low temperature error

The detected temperature of the Fixing

Main Thermistor (THM1) failed to reach

the specified temperature at the fixing

start control.

1. Perform the following to clear the

error: COPIER > FUNCTION >

CLEAR > ERR in the Service Mode;

then, turn the power switch to OFF

and then ON.

2. Check the connection of the Fixing

Assembly. (Connection error of the

Drawer, connector disconnection,

open circuit)

3. Check the connection between the

AC Driver PCB (PCB4) and Fixing

Assembly.

4. Replace the Fixing Assembly.

5. Replace the AC Driver PCB

(PCB4).

6. Replace the DC Controller PCB

(PCB1).

E001-

0000

Fixing Assembly high temperature error

The Fixing Main Thermistor (THM1)

detected 250 degrees C or higher for

200msec or longer on end.

1. Perform the following to clear the

error: COPIER > FUNCTION >

CLEAR > ERR in the Service Mode;

then, turn the power switch to OFF

and then ON.

2. Check the connection of the Fixing

Assembly. (Connection error of the

Drawer, connector disconnection,

open circuit)

3. Check the connection between the

AC Driver PCB (PCB4) and Fixing

Assembly.

4. Replace the Fixing Assembly.

5. Replace the AC Driver PCB

(PCB4).

6. Replace the DC Controller PCB

(PCB1).

E001-

0001

Fixing Assembly high temperature error

(hardware detection)

The hardware circuit detected

overheating of the Fixing Main Thermistor

(THM1) or Fixing Sub Thermistor (THM2)

for 30msec or longer on end.

1. Perform the following to clear the

error: COPIER > FUNCTION >

CLEAR > ERR in the Service Mode;

then, turn the power switch to OFF

and then ON.

2. Check the connection of the Fixing

Assembly. (Connection error of the

Drawer, connector disconnection,

open circuit)

3. Check the connection between the

AC Driver PCB (PCB4) and Fixing

Assembly.

4. Replace the Fixing Assembly.

5. Replace the AC Driver PCB

(PCB4).

6. Replace the DC Controller PCB

(PCB1).

E001-

0002

Fixing Assembly high temperature error

The Fixing Sub Thermistor (THM2)

detected 295 degrees C or higher for

200msec or longer on end.

1. Perform the following to clear the

error: COPIER > FUNCTION >

CLEAR > ERR in the Service Mode;

then, turn the power switch to OFF

and then ON.

2. Check the connection of the Fixing

Assembly. (Connection error of the

Drawer, connector disconnection,

open circuit)

3. Check the connection between the

AC Driver PCB (PCB4) and Fixing

Assembly.

4. Replace the Fixing Assembly.

5. Replace the AC Driver PCB

(PCB4).

6. Replace the DC Controller PCB

(PCB1).

E002-

0000

Fixing Assembly temperature rise error

1. The Fixing Main Thermistor (THM1)

detected the temperature of lower than

115 degrees C for 400msec or longer on

end 6.0 seconds later after detecting 100

degrees C.

2. The Fixing Main Thermistor (THM1)

detected the temperature of lower than

150 degrees C for 400msec or longer on

end 6.0 seconds later after detecting 140

degrees C.

1. Perform the following to clear the

error: COPIER > FUNCTION >

CLEAR > ERR in the Service Mode;

then, turn the power switch to OFF

and then ON.

2. Check the connection of the Fixing

Assembly. (Connection error of the

Drawer, connector disconnection,

open circuit)

3. Check the connection between the

AC Driver PCB (PCB4) and Fixing

Assembly.

4. Replace the Fixing Assembly.

5. Replace the AC Driver PCB

(PCB4).

6. Replace the DC Controller PCB

(PCB1).

E003-

Fixing Assembly temperature decrease

1. Perform the following to clear the

0000

error (during printing)

1. The Fixing Main Thermistor (THM1)

detected the temperature of lower than

80 degrees C for 200msec or longer on

end.

2. The Fixing Sub Thermistor (THM2)

detected the temperature of lower than

60 degrees C for 200msec or longer on

end.

error: COPIER > FUNCTION >

CLEAR > ERR in the Service Mode;

then, turn the power switch to OFF

and then ON.

2. Check the connection of the Fixing

Assembly. (Connection error of the

Drawer, connector disconnection,

open circuit)

3. Check the connection between the

AC Driver PCB (PCB4) and Fixing

Assembly.

4. Replace the Fixing Assembly.

5. Replace the AC Driver PCB

(PCB4).

6. Replace the DC Controller PCB

(PCB1).

E004-

0000

Thermistor disconnection detection error

The disconnection of the thermistor

connector was detected for 30msec on

end.

1. Check the connection of the Fixing

Assembly. (Connection error of the

Drawer, connector disconnection,

open circuit)

2. Check the connection between the

AC Driver PCB (PCB4) and Fixing

Assembly.

3. Replace the Fixing Assembly.

4. Replace the AC Driver PCB

(PCB4).

5. Replace the DC Controller PCB

(PCB1).

E010-

0001

Main Motor (M2) rotation error

The lock signal was not detected for 2.0

seconds while detecting the signal every

100msec since starting the drive of the

motor.

1. Check the connector connection

between the Main Motor (M2) and the

DC Controller PCB (PCB1).

2. Replace the Main Motor (M2).

3. Replace the DC Controller PCB

(PCB1).

E010-

0002

Main Motor (M2) rotation error

The lock signal was not detected 5 times

in a row for 500msec while detecting the

signal every 100msec during driving

(after the lock signal detection).

1. Check the connector connection

between the Main Motor (M2) and the

DC Controller PCB (PCB1).

2. Replace the Main Motor (M2).

3. Replace the DC Controller PCB

(PCB1).

E013-

0000

Waste Toner Motor (M3) rotation error

The same level of the lock signal was

detected 375 times in a row while

detecting the signal every 2msec.

1. Check the connector connection

between the Waste Toner Motor (M3)

and the DC Controller PCB (PCB1).

2. Replace the Waste Toner Motor

* If paper is being fed, the error occurs

after the paper has been delivered.

(M3).

3. Replace the DC Controller PCB

(PCB1).

E014-

0001

Fixing Motor (M1) rotation error

The lock signal was not detected for 2.0

seconds while detecting the signal every

100msec since starting the drive of the

motor.

1. Check the connector connection

between the Fixing Motor (M1) and

the DC Controller PCB (PCB1).

2. Replace the Fixing Motor (M1).

3. Replace the DC Controller PCB

(PCB1).

E014-

0002

Fixing Motor (M1) rotation error

The lock signal was not detected 5 times

in a row for 500msec while detecting the

signal every 100msec during driving

(after the lock signal detection).

1. Check the connector connection

between the Fixing Motor (M1) and

the DC Controller PCB (PCB1).

2. Replace the Fixing Motor (M1).

3. Replace the DC Controller PCB

(PCB1).

E014-

0003

Fixing Motor (M1) pressure release error

The pressure release of the Fixing

Assembly was not detected for 3.0

seconds during the pressure release

drive.

1. Check the connector connection

between the Fixing Pressure Release

Sensor (PS18) or the Fixing Motor

(M1) and the DC Controller PCB

(PCB1).

2. Replace the Fixing Pressure

Release Sensor (PS18).

3. Replace the Fixing Motor (M1).

4. Replace the DC Controller PCB

(PCB1).

E014-

0004

Fixing Motor (M1) pressurization error

The pressurization of the Fixing

Assembly was not detected for 3.0

seconds during the pressurization drive.

1. Check the connector connection

between the Fixing Pressure Release

Sensor (PS18) or the Fixing Motor

(M1) and the DC Controller PCB

(PCB1).

2. Replace the Fixing Pressure

Release Sensor (PS18).

3. Replace the Fixing Motor (M1).

4. Replace the DC Controller PCB

(PCB1).

E020-

0000

Detection of the toner clog between the

Hopper Unit and the Developing

Assembly

When the Developing Assembly Toner

Sensor (TS2) detected “toner-absent”

and the Hopper Toner Sensor (TS1)

detected “toner-present”, the Developing

Assembly Toner Sensor (TS2) did not

detect “toner-present” though the Hopper

1. Check the rotation of the Hopper

Motor Gear. (If it is rotating, the

sensor may not be detecting

correctly. In that case, perform the

following to supply toner to the

Developing Assembly: COPIER >

FUNCTION > INSTALL > TONER-S

in the Service Mode.)

2. Replace the Developing Assembly.

Motor (M6) rotated by 194 times at

intervals of 1.0 second with having turned

on the Developing Cylinder Clutch (CL2).

* If paper is being fed, the error occurs

after the paper has been delivered.

3. Replace the Hopper Unit.

4. Replace the DC Controller PCB

(PCB1).

Code

Description

Remedy

E024-

0001

Disconnection of the Developing Assembly

Toner Sensor (TS2)

1. At normal speed: The Developing

Assembly Toner Sensor (TS2) signal was

detected 7500 times in a row at intervals of

100msec.

2. At low speed: The Developing Assembly

Toner Sensor (TS2) signal was detected 4500

times in a row at intervals of 100msec.

* If paper is being fed, the error occurs after

the paper has been delivered.

1. Check the connector

connection between the

Developing Assembly and the

DC Controller PCB (PCB1).

2. Replace the Developing

Assembly.

3. Replace the DC Controller

PCB (PCB1).

E025-

0000

Connector disconnection of the Hopper Toner

Sensor (TS1)

The connection signal of the Hopper Toner

Sensor (TS1) was not detected 10 times in a

row for 100msec.

* If paper is being fed, the error occurs after

the paper has been delivered.

1. Check the connector

connection between the

Hopper Unit and the DC

Controller PCB (PCB1).

2. Replace the Hopper Unit.

3. Replace the DC Controller

PCB (PCB1).

E025-

0001

Bottle Motor (M5) rotation error

The same level of the Bottle Motor (M5) lock

signal was detected 230 times in a row while

detecting the signal every 2.0msec.

* If paper is being fed, the error occurs after

the paper has been delivered.

1. Check the connector

connection between the Bottle

Motor (M5) and the DC

Controller PCB (PCB1).

2. Replace the Bottle Motor

(M5).

3. Replace the DC Controller

PCB (PCB1).

E110-

0001

Laser Scanner Motor rotation error

After startup of the Laser Scanner Motor, the

speed lock signal of the Laser Scanner Motor

was not detected although a specified period

of time had passed.

*When the same status was detected again

after executing an error retry.

1. Check the connector

connection between the Laser

Scanner Unit and the DC

Controller PCB (PCB1).

2. Replace the Laser Scanner

Unit.

3. Replace the DC Controller

PCB (PCB1).

E110-

0002

Laser Scanner Motor rotation error

After the speed lock of the Laser Scanner

Motor settled, the speed lock signal was not

detected 10 times in a row at intervals of

100msec.

*When the same status was detected again

after executing an error retry.

1. Check the connector

connection between the Laser

Scanner Unit and the DC

Controller PCB (PCB1).

2. Replace the Laser Scanner

Unit.

3. Replace the DC Controller

PCB (PCB1

E110-

0003

Laser Scanner Motor rotation error

The speed lock signal of the Laser Scanner

Motor was not detected although 6.5 seconds

(when switching from low speed to normal

speed) or 8.0 seconds (when switching from

normal speed to low speed) had passed.

*When the same status was detected again

after executing an error retry.

1. Check the connector

connection between the Laser

Scanner Unit and the DC

Controller PCB (PCB1).

2. Replace the Laser Scanner

Unit.

3. Replace the DC Controller

PCB (PCB1).

E196-

0000

EEPROM access error

During communication with EEPROM, the

communication failed to retry 20 times after

the communication error had occurred.

* If paper is being fed, the error occurs after

the paper has been delivered.

1. Replace the DC Controller

PCB (PCB1).

E197-

0000

Laser Driver PCB communication error

Error in communication with the Laser Driver

PCB (communication data failure)

*When the same status was detected again

after executing an error retry.

1. Check the connector

connection between the Laser

Scanner Unit and the Main

Controller PCB (PCB2) or the

DC Controller PCB (PCB1).

2. Replace the Laser Scanner

Unit.

3. Replace the Main

Controller PCB (PCB2).

4. Replace the DC Controller

PCB (PCB1).

E197-

0003

Connector disconnection of the Laser

Scanner Unit

The disconnection of the Laser Scanner Unit

was detected.

1. Check the connector

connection between the Laser

Scanner Unit and the Main

Controller PCB (PCB2) or the

DC Controller PCB (PCB1).

2. Replace the Laser Scanner

Unit.

3. Replace the Main

Controller PCB (PCB2).

4. Replace the DC Controller

PCB (PCB1).

E202-

0001

CIS Unit home position detection error

The CIS HP Sensor (PS24) did not detect the

CIS Unit

1. Check the connection of

the Flexible Cable between

the Reader Controller PCB

(PCB3) and the Main

Controller PCB (PCB2).

2. Replace the Flexible Cable.

3. Replace the CIS HP

Sensor (PS24).

Code

Description

Remedy

E248-

0000

Reader backup data read error

The verification of the reader backup

1. Check the connector connection

between the Reader Controller PCB

4. Replace the Reader Motor

(M10).

5. Replace the Reader

Controller PCB (PCB3).

6. Replace the Main

Controller PCB (PCB2).

E202-

0002

CIS Unit home position detection error

The CIS Unit did not come off the CIS HP

Sensor (PS24).

1. Check the connection of

the Flexible Cable between

the Reader Controller PCB

(PCB3) and the Main

Controller PCB (PCB2).

2. Replace the Flexible Cable.

3. Replace the CIS HP

Sensor (PS24).

4. Replace the Reader Motor

(M10).

5. Replace the Reader

Controller PCB (PCB3).

6. Replace the Main

Controller PCB (PCB2).

E240-

0000

Controller communication error

A serial communication error was detected

during normal operation.

1. Check the connector

connection between the DC

Controller PCB (PCB1) and

the Main Controller PCB

(PCB2).

2. Replace the DC Controller

PCB (PCB1).

E240-

0001

Controller communication error

A serial communication error was detected

during printing.

1. Check the connector

connection between the DC

Controller PCB (PCB1) and

the Main Controller PCB

(PCB2).

2. Replace the DC Controller

PCB (PCB1).

E246 System error

Contact the service company

office

E247 System error

Contact the service company

office

data failed to match.

(PCB3) and the Main Controller PCB

(PCB2).

2. Replace the Reader Controller PCB

(PCB3).

3. Replace the Main Controller PCB

(PCB2).

E261-

0000

Zero cross signal error

The zero cross signal was not

detected for 500msec or longer while

the relay turned to on.

*When the same status was detected

again after executing an error retry.

1. Check the connector connection. (All

connectors on the DC Controller PCB)

2. Replace the DC Controller PCB

(PCB1).

3. Replace the AC Driver PCB (PCB4).

E315-

0007 Image process device error

JBIG encode error

1. Turn OFF and then ON the main

power.

2. Check connection of Main Controller

PCB.

3. Replace Main Controller PCB

(PCB2).

E315-

000d Image process device error

JBIG decode error

1. Delete the current job.

2. Turn OFF and then ON the main

power.

3. Check connection of Main Controller

PCB.

4. Replace the DDR-SDRAM, the HDD

and Main Controller PCB (PCB2) at the

same time.

E315-

000e Image process device error

Error at software decoding

1. Delete the current job.

2. Turn OFF and then ON the main

power.

3. Check connection of Main Controller

PCB.

4. Replace the DDR-SDRAM, the HDD

and Main Controller PCB (PCB2) at the

same time.

E315-

000f Image process device error

Error at MemoryCopy

1. Turn OFF and then ON the main

power.

2. Check connection of Main Controller

PCB.

3. Replace Main Controller PCB

(PCB2).

E315-

0027 Image process device error

ROTU timeout error

1. Turn OFF and then ON the main

power.

2. Check connection of Main Controller

PCB.

3. Replace Main Controller PCB

(PCB2).

E315-

0035 Image process device error

MemFill timeout error

1. Turn OFF and then ON the main

power.

2. Check connection of Main Controller

PCB.

3. Replace Main Controller PCB

(PCB2).

E315-

0100 Image process device error

PRIO overrun

1. Turn OFF and then ON the main

power.

2. Check connection of Main Controller

PCB.

3. Replace Main Controller PCB

(PCB2).

E315-

0500

Device timeout

An image synchronous signal from the

Main Controller PCB to the Reader is

not received within 30 seconds.

1. Turn OFF and then ON the main

power.

2. Check the connection of the Main

Controller PCB (including the flat

cable).

3. Replace the flat cable.

4. Replace the Main Controller PCB

(PCB2).

E315-

0501

Device abnormal completion

An abnormal signal from the Main

Controller PCB to the Reader is

detected.

1. Turn OFF and then ON the main

power.

2. Check the connection of the Main

Controller PCB (including the flat

cable).

3. Replace the flat cable.

4. Replace the Main Controller PCB

(PCB2).

E315-

0510

Device timeout

An image synchronous signal from the

Main Controller PCB to the Reader is

not received within 30 seconds.

1. Turn OFF and then ON the main

power.

2. Check the connection of the Main

Controller PCB (including the flat

cable).

3. Replace the flat cable.

4. Replace the Main Controller PCB

(PCB2).

E315-

0511

Device abnormal completion

An abnormal signal from the Main

Controller PCB to the Reader is

detected.

1. Turn OFF and then ON the main

power.

2. Check the connection of the Main

Controller PCB (including the flat

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