Canon I960 Series Manuel utilisateur

i960

i965

SERVICE MANUAL

Revision 0

QY8-1392-000

Scope

This manual has been issued by Canon Inc., to provide the service technicians of this product with the

information necessary for qualified persons to learn technical theory, installation, maintenance, and repair of

products. The manual covers information applicable in all regions where the product is sold. For this reason, it

may contain information that is not applicable to your region.

Revision

This manual could include technical inaccuracies or typographical errors due to improvements or changes

made to the product. When changes are made to the contents of the manual, Canon will release technical

information when necessary. When substantial changes are made to the contents of the manual, Canon will

issue a revised edition.

The following do not apply if they do not conform to the laws and regulations of the region where the manual or

product is used:

Trademarks

Product and brand names appearing in this manual are registered trademarks or trademarks of the respective

holders.

another language without the written permission of Canon Inc., except in the case of internal business use.

CANON INC.

Inkjet Products Quality Assurance Div.

16-1, Shimonoge 3-chome, Takatsu-ku, Kawasaki, Kanagawa 213-8512, Japan

I. MANUAL OUTLINE

This manual consists of the following three parts to provide information necessary to service the i860 and i865:

Part 1: Maintenance

Information on maintenance and troubleshooting of the i860 and i865

Part 2: Technical Reference

New technology and technical information such as FAQ’s (Frequently Asked Questions) of the i860 and i865

Part 3: Appendix

Block diagrams and pin layouts of the i860 and i865

Reference:

This manual does not provide sufficient information of disassembly and reassembly procedures. Refer to the

graphics in the separate Parts Catalog.

II. TABLE OF CONTENTS

Page Part 1: MAINTENANCE

1-1 1. MAINTENANCE

1-1 1.1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and Replacement

Consumables by Service Engineer

1-2 1.2 Customer Maintenance

1-2 1.3 Product Life

1-3 1.4 Special Tools

1-3 1.5 Serial Number Location

1-4 2. LIST OF ERROR DISPLAY / INDICATION

1-4 2.1 Operator Call Errors (by LED Blinking in Orange)

1-5 2.2 Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit in

Orange)

1-6 2.3 Warnings

1-6 2.4 Troubleshooting by Symptom

1-8 3. REPAIR

1-8 3.1 Notes on Service Part Replacement (and Disassembling / Reassembling)

1-9 3.2 Special Notes on Repair Servicing

1-9 3.3 Adjustment / Settings

(1) Paper feed motor adjustment

(2) Gear phase adjustment

(3) Grease application

(4) Waste ink counter setting

(5) User mode

(6) Service mode

EEPROM initialization, EEPROM settings, Waste ink counter reset

Service test print, EEPROM information print

(7) Flash ROM upgrade

1-15 3.4 Verification Items

(1) Service test print

(2) EEPROM information print

1-17 4. PRINTER TRANSPORTATION METHOD

Part 2: TECHNICAL REFERENCE

2-1 1. NEW TECHNOLOGIES

2-1 2. CLEANING MODE AND AMOUNT OF INK PURGED

2-2 3. FAQ (Specific Problems and Solutions)

Part 3: APPENDIX

3-1 1. BLOCK DIAGRAM

3-2 2. CONNECTOR LOCATION AND PIN LAYOUT

3-2 2.1 Logic Board Ass’y

3-6 2.2 Carriage Board (Print Head Connector)

Part 1

MAINTENANCE

1 - 1

1. MAINTENANCE

1.1 Adjustment, Periodic Maintenance, Periodic Replacement Parts, and

Replacement Consumables by Service Engineer

(1) Adjustment

Adjustment Timing Purpose Tool

Approx.

time

EEPROM

initialization

(EEPROM settings)

At logic board ass’y

replacement

To initialize settings other

than the following:

- USB serial number

- Destination setting

- On-arrival cleaning flag

- Waste ink counter

- Media sensor correction

value

- CD-R correction value

None. 1 min.

Destination settings

(EEPROM settings)

At logic board ass’y

replacement

To set the destination. None. 1 min.

Waste ink counter

resetting

- At bottom case unit

replacement

- At ink absorber

(QC1-2232 / 2233 /

2234 / 2235 / 2236)

replacement

To reset the waste ink

counter.

None. 1 min.

Media sensor

correction*1

(EEPROM settings)

- At logic board ass’y

replacement

- At sheet feeder unit

replacement

To correct the media

sensor.

Calibration media

kit (QY9-0064)*2

2 min.

CD-R sensor /

automatic print head

alignment sensor

correction

(EEPROM settings)

- At logic board ass’y

replacement

- At carriage unit

replacement

To correct the CD-R and

automatic print head

alignment sensor.

None.

(Correction

performed

through service

test print)

1 min.

Print head alignment - At print head

replacement

- At logic board ass’y

replacement

To ensure accurate dot

placement.

Computer

(settings via the

printer driver)

3 min.

Paper feed motor

position adjustment*3

At paper feed motor unit

replacement

To adjust the belt tension.

(Position the paper feed

motor so that the belt is

stretched tight.)

None. 2 min.

Grease application - At carriage unit

replacement

- At paper guide flapper

ass’y (QL2-0341)

replacement

- At lift cam base’s

(QL2-0340) gear

replacement

- At lift cam shaft unit

(QM2-0593)

replacement

- To maintain sliding

properties of the carriage,

carriage shaft, paper

guide flapper, and lift

cam shaft.

- To protect the lift cam

base gear.

- To maintain sliding

properties of the lift cam

shaft.

- FLOIL

KG-107A

(QY9-0057)

- MOLYKOTE

PG641

(CK-0562)

- EU-1

(QY9-0037)

2 min.

Note: DO NOT loosen the red screws on both sides of the main chassis, securing the carriage shaft positioning.

*1: Media sensor correction

This operation adjusts the correction value of the media sensor, installed in the sheet feeder unit, to the

EEPROM of the logic board ass’y. The adjustment is required when the sheet feeder unit or the logic board

ass’y is replaced, and values are automatically determined via use of calibration media kit (QY9-0064).

*2: Calibration media kit

The service tool for media sensor correction, consisting of 10 sheets of the reference plain paper, and 1

1 - 2

sheet of the reference white PET paper.

*3: Red screws of paper feed motor

The red screws securing the paper feed motor may be loosened only at replacement of the paper feed motor

unit.

(2) Periodic maintenance

No periodic maintenance is necessary.

(3) Periodic replacement parts

There are no parts in this printer that require periodic replacement by a service engineer.

(4) Replacement consumables

There are no consumables that require replacement by a service engineer.

1.2 Customer Maintenance

Adjustment Timing Purpose Tool

Approx.

time

Print head alignment At print head

replacement.

To ensure accurate

dot placement.

Computer (Automatic

settings via the printer

driver)

5 min.

Print head cleaning When print quality is

not satisfying.

To improve nozzle

conditions.

- Printer buttons

- Computer (settings

via the printer

driver)

30 sec. to

1 min.

Print head deep cleaning When print quality is

not satisfying, and

not improved by

print head cleaning.

To improve nozzle

conditions.

Computer (settings

via the printer driver)

1 to 1.5

min.

Ink tank replacement When an ink tank

becomes empty.

(No ink error)

----- -----

2 min.

Paper feed roller

cleaning

When paper does not

feed properly.

To clean the paper

feed rollers.

Printer buttons 2 min.

CD-R print position

adjustment

At CD-R printing,

when necessary

To correct CD-R

print position

Computer (application

software)

5 min.

1.3 Product Life

(1) Printer

The value from (i) to (iv), whatever comes first.

(i) 10,000 pages of color printing

- Color: 7.5% duty per color pattern printing, A4

(ii) 1,200 disks of CD-R or DVD-R printing

- On a basis of monthly print volume of approx. 20 disks

(iii) 5,000 pages of printing using the photo paper tray

- On a basis of monthly print volume of approx. 83 pages

(iv) 5 years of use

1 - 3

(2) Print head

10,000 pages of color printing

- Color: 7.5% duty per color pattern printing, A4

(3) Ink tank

BCI-6BK: 600 pages (1,500 character pattern in black printing, plain paper, standard mode)

780 pages (ISO JIS-SCID No. 5 pattern, plain paper, standard mode)

BCI-6C: 880 pages (ISO JIS-SCID No. 5 pattern, plain paper, standard mode)

BCI-6M: 630 pages (ISO JIS-SCID No. 5 pattern, plain paper, standard mode)

BCI-6Y: 430 pages (ISO JIS-SCID No. 5 pattern, plain paper, standard mode)

BCI-6PC: 300 pages (ISO JIS-SCID No. 5 pattern, plain paper, standard mode)

BCI-6PM: 220 pages (ISO JIS-SCID No. 5 pattern, plain paper, standard mode)

(4) Auto duplex printing unit DPU-10 (option)

The value (i) or (ii), whichever comes first.

(i) 15,000 pages of printing

(ii) 5 years of use

(5) Paper feed cassette PFC-10 (option)

The value (i) or (ii), whichever comes first.

(i) 30,000 pages of printing

(ii) 5 years of use

1.4 Special Tools

Name Tool No. Purpose Remarks

MOLYKOTE PG641 CK-0562-000 To be applied to the lift cam

base gear and the sliding

portion of the lift cam shaft

In common with

conventional models

FLOIL KG-107A QY9-0057-000 To be applied to the sliding

portions of the carriage,

carriage shaft, and the paper

guide flapper

In common with

conventional models

EU-1 QY9-0037-000 To be applied to the sliding

portion of the carriage, and the

grease pad on the carriage

In common with

conventional models

Calibration media kit QY9-0064-000 To correct the media sensor New (in common with

the i860/i865)

1.5 Serial Number Location

On the carriage flexible cable holder (visible when the access cover is open).

1 - 4

2. LIST OF ERROR DISPLAY / INDICATION

Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected to

the printer.

2.1 Operator Call Errors (by LED Blinking in Orange)

LED

blinking

in orange

Error Solution Remarks

No paper. (ASF) [1000] Set the paper in the ASF, and press

the Resume/Cancel button.

No CD-R tray. [1001]*1 Set the CD-R tray, and press the

Resume/Cancel button.

No paper in the photo paper tray.

[1004]

Set the paper in the photo paper

tray, and press the Resume/Cancel

button.

2 times

No paper in the paper feed

cassette. [1003]*2

Set the paper in the paper feed

cassette, and press the

Resume/Cancel button.

Paper jam. [1300]

Paper jam in the auto duplex

printing unit. [1304]*3

3 times

Paper jam in the paper feed

cassette. [1303]*2

Remove the jammed paper, and

press the Resume/Cancel button.

4 times No ink.

[1601/1634/1635/1611/1612/1613]

Replace the empty ink tank(s), or

press the Resume/Cancel button.

Pressing the

Resume/Cancel

button will exit the

error without ink

tank replacement,

however, ink may

run out during

printing.

5 times The print head is not installed

[1401], or it is not properly

installed (EEPROM data of the

print head is faulty) [1403/1405].

Install the print head properly, and

close the front cover.

Or, with the print head installed,

turn the printer off and on.

No CD-R tray feeder (during

CD-R printing). [1850/1855]

Set the CD-R tray and tray feeder

properly, and press the

Resume/Cancel button.

6 times*1

Presence of the CD-R tray feeder

(during paper printing).

[1851/1856]

Remove the CD-R tray feeder, and

press the Resume/Cancel button.

7 times*1 No CD-R or DVD-R. [1002] After setting a CD-R or DVD-R in

the tray, set the tray in the tray

feeder, and press the

Resume/Cancel button.

8 times Warning: The waste ink absorber

becomes almost full (approx. 95%

of the maximum capacity).

Pressing the Resume/Cancel button

will exit the error, and enable

printing.

In repair servicing, replace the

bottom case unit (QM2-0586), or

5-item set of the ink absorbers

(QC1-2232/2233/2234/2235/2236).

The service call

error, indicating the

waste ink absorber is

full, is likely to occur

soon.

9 times The connected digital camera or

digital video camera does not

support Camera Direct Printing.

[2001]

After removing the cable between

the camera and the printer, press

the Resume/Cancel button, and

re-connect the cable.

When connected to a

Direct Print

supported camera,

the green LED blinks

2 times.

1 - 5

(Operator Call Errors - cont’d -)

LED

blinking in

orange

Error Solution Remarks

No auto duplex printing unit.

[1860]

Set the auto duplex printing unit,

and press the Resume/Cancel

button.

10 times*3

Automatic duplex printing

cannot be performed (paper

size not supported). [1310]

Set an automatic duplex printing

supported size of paper, and press

the Resume/Cancel button.

11 times Failed in automatic print head

alignment. [2500]

Press the Resume/Cancel button,

and after confirming the following,

perform print head alignment

again:

- Set an appropriate type and size

of paper (plain paper, A4 or

letter).

- Check that the nozzle check

pattern is properly printed (all

ink ejected, no faint printing).

*1: Only for the model supporting CD-R printing (i965).

*2: Only when the paper feed cassette PFC-10 (optional unit) is attached.

*3: Only when the auto duplex printing unit DPU-10 (optional unit) is attached.

2.2 Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit

in Orange)

LED

alternate blinking

in orange and

green

Error Solution

(Replacement of listed parts, which are likely to be faulty)

2 times Carriage error [5100] - Carriage unit (QM2-0729)

- Timing slit strip film (QA4-1053)

- Logic board ass’y (QM2-0786/QM2-0812)*1

- Carriage motor (QK1-0175)

3 times Paper feed error [6000] - Timing sensor unit (QM2-0596)

- Timing slit disk film (QC1-2511)

- Feed roller ass’y (QF4-01735)

- Platen unit (QM2-0310/QM2-0311)

- Logic board ass’y (QM2-0786/QM2-0812)*1

- Paper feed motor unit (QM2-0810)

4 times Purge unit error [5C00] - Purge unit (QM2-0730)

- Logic board ass’y (QM2-0786/QM2-0812)*1

6 times Internal temperature

error [5400]

- Logic board ass’y (QM2-0786/QM2-0812)*1

7 times Waste ink absorber full

[5B00]

- Ink absorbers (QC1-2232/2233/2234/2235/2236)

- Bottom case unit (QM2-0727)*4

8 times Print head temperature

rise error [5200]

- Print head (QY6-0043)

- Logic board ass’y (QM2-0786/QM2-0812)*1

9 times EEPROM error [6800] - Logic board ass’y (QM2-0786/QM2-0812)*1

10 times*2 Carriage lift mechanism

error [5110]

- Lift cam shaft unit (QM2-0593)

- Photo interrupter (WG8-5571)

- Sheet feeder unit (QM2-0589)

- Logic board ass’y (QM2-0786/QM2-0812)*1

11 times*3 Paper feed cassette error

[5900]

- Paper feed cassette PFC-10 (option)

- Logic board ass’y (QM2-0786/QM2-0812)*1

- Bottom case unit (QM2-0727)*4

12 times Media sensor error

[8000]

- Sheet feeder unit (QM2-0589)

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