Canon ImagePROGRAF iPF8400S Manuel utilisateur

Service Guide

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

Page i

IMPORTANT

THIS SERVICE GUIDE INCLUDES INFORMATION RELATING TO THE imagePROGRAF

iPF8400S SPECIFICATIONS AND OTHER INFORMATION CONTAINED HEREIN MAY VARY

SLIGHTLY FROM ACTUAL DEVICE VALUES OR THOSE FOUND IN ADVERTISING AND

OTHER PRINTED MATTER.

USE OF THIS ADDENDUM SHOULD BE STRICTLY SUPERVISED TO AVOID DISCLOSURE

OF CONFIDENTIAL INFORMATION.

ALL PRICES LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT

ENGINEERING REVISIONS. Revision History

Revision Date Section(s) Details

0 September 2013 All Release of the imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

Page ii

Published by

Canon U.S.A. Inc.

One Canon Park

Melville, NY 11747

1-800-OK-CANON

email: ipf_support@cusa.canon.com

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center web site:http://www.support.cusa.canon.com

Canon U.S.A. ISG Central web site:http://isgcentral.cusa.canon.com

Canon Network Access (CNA) web site:http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A. Inc.

This Service Guide is the property of Canon U.S.A. Inc.

The information contained in this Service Guide constitutes confidential information of Canon U.S.A., Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc. (Canon USA), this Service Guide is solely for

reference purposes and may be used only by an authorized Service Provider of Canon USA. No part of this Service

Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without

the prior written consent of Canon USA, except as expressly permitted herein.

Pursuant to the authorized Service Agreement with Canon USA, Service Provider agrees to indemnify Canon USA

and to hold it harmless from and against any and all claims arising out of Service Provider’s possession, use, or

misuse of this Service Guide.

Canon USA from time to time updates this online Service Guide and may modify the information and/or specifications

contained in it at any time without notice. Additionally, all prices and availability dates listed herein are subject to

change without notice. The latest version is available online at the ISG Central and e-Support web sites noted above.

Please make certain that you are using the latest version.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon, Inc.

imagePROGRAF and CanoScan are trademarks of Canon Inc.

All other company names and product names may be trademarks or registered trademarks of their respective

owners, and are hereby acknowledged.

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

Page iii

Table of Contents

I. Product Overview------------------------------------------------------------------------------------------------------ 1

II. Design Features-------------------------------------------------------------------------------------------------------- 2

A. Color Calibration Management Console--------------------------------------------------------------------------- 2

B. Calibration Link----------------------------------------------------------------------------------------------------------- 2

C. Multisensor---------------------------------------------------------------------------------------------------------------- 3

D. LUCIA EX Ink------------------------------------------------------------------------------------------------------------- 4

E. 250GB Hard Disk Drive ------------------------------------------------------------------------------------------------ 4

F. Gigabit Ethernet---------------------------------------------------------------------------------------------------------- 4

G. Printhead (PF-05)-------------------------------------------------------------------------------------------------------- 4

H. PosterArtist Lite Features---------------------------------------------------------------------------------------------- 4

III. Configuration and Box Contents --------------------------------------------------------------------------------- 6

A. Configuration ------------------------------------------------------------------------------------------------------------- 6

B. Box Contents ------------------------------------------------------------------------------------------------------------- 7

IV. Dealer Sales/Service Authorization ------------------------------------------------------------------------------ 8

V. Educational Training-------------------------------------------------------------------------------------------------- 8

VI. Servicing Notes--------------------------------------------------------------------------------------------------------- 9

A. Enhanced Service Mode Features ---------------------------------------------------------------------------------- 9

B. Print.Inf Log File --------------------------------------------------------------------------------------------------------- 9

C. imagePROGRAF iPF8400S Power and Plug Requirements ------------------------------------------------10

D. Installation Space Requirements -----------------------------------------------------------------------------------10

E. Estimated Installation Times-----------------------------------------------------------------------------------------11

F. Installation / Service Support Tools --------------------------------------------------------------------------------12

G. Consumables (Main Unit)---------------------------------------------------------------------------------------------13

H. Field Replacement Parts----------------------------------------------------------------------------------------------14

I. Recommended Spare Parts -----------------------------------------------------------------------------------------14

J. Periodically Replaced Parts------------------------------------------------------------------------------------------15

K. Maintenance Kit---------------------------------------------------------------------------------------------------------15

L. End-User Periodic Maintenance ------------------------------------------------------------------------------------15

VII. Authorized Servicer Offerings------------------------------------------------------------------------------------16

A. ASCR (Authorized Servicer Customer Registration) System------------------------------------------------16

B. e-Tag Warranty Claim Console -------------------------------------------------------------------------------------20

C. Online Limited Warranty Credit Inquiry----------------------------------------------------------------------------21

VIII. Suggested End-User Customer Service Offerings---------------------------------------------------------24

A. End-User Limited Warranty Conditions ---------------------------------------------------------------------------24

B. On-Site Service ---------------------------------------------------------------------------------------------------------24

C. Post Warranty Support------------------------------------------------------------------------------------------------24

D. CarePAK Extended Service Plan-----------------------------------------------------------------------------------24

E. Dealer or Authorized Service Provider Maintenance Agreement-------------------------------------------25

F. Time and Material Service--------------------------------------------------------------------------------------------25

G. imagePROGRAF Web Support (End-User)----------------------------------------------------------------------25

IX. Product Technical Support Offerings--------------------------------------------------------------------------26

A. Authorized Service Providers----------------------------------------------------------------------------------------26

B. Authorization Policy----------------------------------------------------------------------------------------------------26

C. Canon USA e-Support Center Web site --------------------------------------------------------------------------26

D. Canon USA ISG Central Web site----------------------------------------------------------------------------------27

X. Canon USA Technical Support Center Call Escalation---------------------------------------------------29

XI. Appendix-----------------------------------------------------------------------------------------------------------------30

A. Specifications------------------------------------------------------------------------------------------------------------30

B. Canon imagePROGRAF Large Format Printer Limited Warranty ------------------------------------------32

C. Canon imagePROGRAF Printhead Limited Warranty---------------------------------------------------------33

D. List of Tables ------------------------------------------------------------------------------------------------------------34

E. List of Figures -----------------------------------------------------------------------------------------------------------34

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

Page 1

I. Product Overview

The Canon imagePROGRAF iPF8400S printer is an eight-color 44-inch large

format graphic arts printer that incorporates the Canon LUCIA EX pigment ink set

which produces images with a wide color gamut, improved scratch resistance,

enhanced black and white gradation, reduced graininess and reduced ghosting.

The built-in 250GB hard drive increases productivity by relieving workload from

the host PC, while also providing increased capacity for print job data storage

and retrieval. The new Multisensor design enhances color stability when used

within the Canon Calibration Link, while its robust design enhances registration

and improves jam detection.

The Canon Calibration Link system for the S-series printers is a Canon utility that

utilizes an imagePROGRAF iPF8400S equipped with an optional

Spectrophotometer Unit SU-21 to calibrate third-party media. The resulting

calibration data is distributed to the imagePROGRAF iPF8400S

iPF6400s/iPF9400S printers in the Calibration Link.

As an ENERGY STAR Partner, Canon U.S.A., Inc. (Canon USA) has determined

that the imagePROGRAF iPF8400S printer meets the Energy Star guidelines for

energy efficiency.

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

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II. Design Features

A. Color Calibration Management Console

The enhanced Color Calibration Management Console (CCMC) is a

Canon software utility for centralized color management of S-series

printers in the Calibration Link. When CCMC is enabled, printers in the

Calibration Link can be monitored and calibrated for optimal color

accuracy.

Calibration notification intervals can be set based on dot count or actual

color measurement results. The Color Management Console is available

at no charge.

Figure 1 – Color Calibration Management Console

B. Calibration Link

Calibration Link is a color management system exclusive to Canon. This

color management system delivers color stability across multiple printers

and the Calibration Link strengthens support for third-party media and is

available for the imagePROGRAF iPF6400S/8400S/9400S series printers.

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

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The Calibration Link function is accomplished by performing color

calibration utilizing an imagePROGRAF iPF6400S printer in the linked

chain.

The printer prints a page of calibration targets that are measured with the

Spectrophotometer Unit SU-21 mounted on the imagePROGRAF

iPF6400S printer. The Calibration data is stored and sent to other printers

in the Calibration Link.

Figure 2 – Calibration Target

C. Multisensor

The Multisensor is capable of sensing and calibrating third-party

imagePROGRAF print media. The specialized lens with its small focal

diameter improves image detection, and image variation tolerance.

Separate edge detection, gap detection, and density detection functions

also work to optimize custom media support. The sensor’s design offers

increased tolerance to external light thereby allowing some of its

operations to be visible from the transparent observation windows on the

printers cover.

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

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D. LUCIA EX Ink

The LUCIA EX Ink set is an 8-color pigment ink set that offers a wide color

gamut, sharp rich blacks, and improved scratch resistance while also

preventing beading. The yellow pigments allow for a higher saturation of

yellow, thus resulting in a wider gamut for reds and greens. Special

polymer encapsulation of all colors and blacks allow for better adhesion of

pigment particles to the media, and to each other. The gliding

characteristics of the polymer results in higher scratch resistance, minimal

gloss differential between colors, and minimal bronzing.

E. 250GB Hard Disk Drive

The built-in 250GB hard disk drive increases productivity by relieving

workload from the host PC while providing a large capacity for print job

data storage and retrieval. It enables job data to be stored in protected

mailboxes for easy access via a web browser, or at the printer for job

reprinting. To ensure file security, the built-in quick erase mode, high-

speed mode, and secure erase mode functions are accessible to the end

user.

F. Gigabit Ethernet

The imagePROGRAF iPF8400S printer supports Gigabit Ethernet printing.

This provides for fast transfer of large amounts of data for high-speed,

high-volume printing.

G. Printhead (PF-05)

The PF-05 Printhead has 2,560 nozzles per channel with 15,360 nozzles

total. The special nozzle shape minimizes satellite ink, produces cleaner

lines, and cleaner text. Two Printheads are required for the

ImagePROGRAF iPF8400S.

H. PosterArtist Lite Features

Canon’s PosterArtist Lite helps users create professional looking posters,

banners, and signage for immediate use. This application offers a variety

of templates, hi-resolution royalty-free images, and clipart, designed to

target a wide array of markets such as food service, education, office,

retail and more. PosterArtist Lite reduces the need for expensive drawing

packages and costly third-party clip art and image libraries. PosterArtist is

available separately via http://www.usa.canon.com/cusa/home.

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

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1. Auto Design

The Auto Design feature combines a Dynamic Layout Engine with

built-in professional design expertise. Users with limited design

expertise and/or production skills can easily create high quality

posters by combining the client's design ideas and preferences,

incorporated from professional designers. The combination of these

two creates a selection of posters with optimum color schemes and

layouts.

2. Design Check

Design Check analyzes the poster for color schemes, superimposed

objects and font sizes, and alerts the user of any potential design

issues.

3. Security Settings

The Security Settings feature provides restrictions on an owner's

creative material by incorporating limitations into open templates.

Sample images and templates may be registered with PosterArtist to

provide security and control over content.

4. Page Capture

The Page Capture feature allows users to load desired data from

other applications into a PosterArtist template, such as Microsoft

Word, Excel, and Adobe Acrobat.

5. PosterArtist Quick Copy

PosterArtist Quick Copy gives users the ability to enlarge image

data scanned with any CanoScan flatbed scanner.

6. Variable Data Printing

Variable Data Printing enables customers to personalize posters.

Link a poster template to an excel spreadsheet to change names,

addresses, and more.

7. Enhanced Image Editing

This function allows the user to edit, retouch and resize images with

the touch of a button. Features include Auto Color Correction, Color

Adjustment, Backlight Correction, Sharpness Adjustment, Cut-Out

Function, Logo Color Adjustment, and much more.

imagePROGRAF iPF8400S Service Guide

imagePROGRAF iPF8400S Service Guide September 2013

Page 6

III. Configuration and Box Contents

Note: All configurations shown are for reference purposes only and are subject

to change without notice. Please refer to the Dealer Price List on the ISG

Central Web site for the most up-to-date Item Numbers.

A. Configuration

Table 1 - imagePROGRAF iPF8400S Configuration

Item Item Number

imagePROGRAF iPF8400S

8554B002AA

Options for imagePROGRAF iPF8400S

Roll Holder Set RH2-44 (2" core w/3" adapters) 1465B012BA

Media take-up unit TU-06 1709B001AB

PosterArtist 7025A039AA

imagePROGRAF iPF8400S CarePAK (Extended Warranty Option)

Printer Install 44" and over 2113V973

imagePROGRAF 1 Year eCarePAK 1708B261AA

imagePROGRAF 2 Year eCarePAK 1708B262AA

Consumables for imagePROGRAF iPF8400S

Printhead PF-05 3872B003AA

Ink tank PFI-306MBK

6656B001AA

Ink tank PFI-306BK

6657B001AA

Ink tank PFI-306C

6658B001AA

Ink tank PFI-306M

6659B001AA

Ink tank PFI-306Y

6660B001AA

Ink tank PFI-306PC

6661B001AA

Ink tank PFI-306PM

6662B001AA

Ink tank PFI-306GY

6666B001AA

Ink tank PFI-706MBK

6680B001AA

Ink tank PFI-706BK

6681B001AA

Ink tank PFI-706C

6682B001AA

Ink tank PFI-706M

6683B001AA

Ink tank PFI-706Y

6684B001AA

Ink tank PFI-706PC

6685B001AA

Ink tank PFI-706PM

6686B001AA

Ink tank PFI-706GY

6690B001AA

Cutter CT-06

1320B005AA

Maintenance Cartridge MC-08

1320B006AA

Note: The Service Manual and Parts Catalog for the imagePROGRAF iPF8400S

printer are available in electronic format in the Download Center on the Canon

e-Support web site http://www.support.cusa.canon.com.

1Item Numbers and Part Numbers are subject to change due to engineering changes, etc.

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