Canon ImagePROGRAF iPF6350 Guide de l'utilisateur

Printer Operations

Troubleshooting 2

Be sure to read " Safety Precautions" in the ﬁrst

booklet, Printer Operations.

Read this manual before attempting to operate the printer.

Keep this manual in a handy location for future referencing.

This Basic Guide includes three booklets.

ENG

Printer Relocation

Printer Driver Installation

Troubleshooting

Basic Guide

Large-Format Printers

Safety Precautions........................................2

Types of Manuals .............................................5

Documentation Conventions ............................6

Parts .................................................................8

Loading Rolls on the Roll Holder....................14

Loading Rolls in the Printer ............................16

Removing the Roll from the Printer ................18

Loading Sheets in the Printer .........................20

Removing Sheets ...........................................25

Consumables..................................................27

Replacing Ink Tanks .......................................28

Replacing the Maintenance Cartridge ............32

Replacing the Printhead .................................36

Menu Map.......................................................41

Troubleshooting................................................2

If Roll Paper Jams ..........................................18

If a Sheet Jams...............................................21

If Paper is Soiled ............................................23

If Printing is Faint............................................25

If Vertical Lines are Warped or Colors are

Misaligned ..................................................26

If Banding Occurs...........................................28

If Line Length Does Not Match.......................30

Error Messages ..............................................32

Preparing to Transfer the Printer ......................2

Reinstalling the Printer .....................................6

Installing the Printer Driver (Windows) .............9

Installing the Printer Driver (Mac OS X) ......... 11

Convenient Printer Driver Features................13

Paper Problems

Phenomenon

Roll paper cannot be inserted into

the paper feed slot

The roll paper is warped. Straighten out curls and reload the roll.

Cannot load sheets Press the Load button and select the paper source.The paper source selection is

incorrect.

Paper is not cut straight The paper is bent or curled at the

cut position.

Straighten out any curling by the edges of the paper.

Reload the paper correctly.Paper rises by the ends of the cut

position before it is cut.

Paper is not cut The printed document became

caught on a foreign object by

the Output Tray, which lifted the

document. The Cutter passed

under the paper.

In the printer driver, No or Print

Cut Guideline is specified in Auto

Cut.

Remove the foreign object by the Output Tray to

enable the printer to eject the printed document,

keeping it level.

Specify Yes in Auto Cut in the printer driver.

Cause Corrective Action

Troubleshooting

This section gives troubleshooting tips in case of problems.

A depression is left on the leading

edge

Keeping a roll in the printer for a

long time without printing on it may

leave a depression on the leading

edge.

When printing quality is most important, we

recommend setting TrimEdge Reload to On or

Automatic so that the paper edge is automatically cut

before printing.

Paper is jammed by the paper feed

slot. (→, If Roll Paper Jams)

(→, If a Sheet Jams)

Remove the jammed paper.

You are using paper that cannot be

cut with the Cutter Unit.

Specify Manual in Cutting Mode in the Control

Panel menu and use scissors or a cutting tool to cut

the roll after printing.

(→"Specifying the Cutting Method for Rolls," User

Manual)

(→, Menu Map)

Roller marks are left across the

trailing edge of paper

The paper was removed without

pressing the OK button after

printing from the Front Paper

Feed Slot.

Following the instructions displayed, press the OK

button, and after removing the paper, press the OK

button again.

After a roll was advanced, the

paper was manually pulled out

by force, closing the Paper Feed

Slot.

Remove the roll and open the paper feed slot.

(→, Removing the Roll from the Printer)

In the Control Panel menu,

Cutting Mode is set to Eject or

Manual.

If the Cutting Mode is Eject, press the Cut button to

cut the paper.

If the Cutting Mode is Manual, cut rolls with scissors

or the like.

Wipe the rollers to clean them.

(→, If Paper is Soiled)

(→"Cleaning the Paper Retainer," User Manual)

Cut Speed is not configured

correctly in the Control Panel

menu.

Change the Cut Speed setting in the Control Panel

menu.

(→, Menu Map)

Margins are wide Rolls are advanced a specific

amount before cutting to prevent

problems with cutting and paper

ejection.

This operation is normal.

Troubleshooting

Printing Does Not Start

Phenomenon

The Data Reception Lamp on the

Control Panel does not light up

The printer does not respond even

if print jobs are sent

Ink Filling.. is displayed

Make sure the power cord is securely plugged in, all

the way. Press the Power button to turn on the printer.

Set Pause Print to Off.

In Windows, select the printer by clicking Select

Printer or Printer in the printing dialog box and try

printing again.

In Windows, restart the print job as follows.

In Mac OS X, select the printer by clicking Printer

Setup Utility (or Print Center) and try printing again.

Select the printer icon in the Printers and Faxes (or

Printers) window.

Clear Pause Printing in the File menu to restart the

print job.

In Mac OS X, restart the print job as follows.

Click Print & Fax. (This is identified as Printer

Setup Utility in some versions of Mac OS X.)

Select the printer, and then Start Jobs in the

Printers menu to restart the print job.

Wait until the system has been filled with ink. This

process may take about 12 minutes.

The printer is not on.

In the Control Panel menu, Pause

Print is On.

The printer is not selected in the

printer driver. (The printer is in

Sleep mode.)

The print job is paused. (The

printer is in Sleep mode.)

The printer was forced off during

operation.

Cause Corrective Action

The display screen indicates

Agitating The time for agitation varies depending on how long

the printer was off. (Between about 30 seconds and

two minutes.)

Ink agitation is in progress.

(→"Pausing Printing," User Manual)

You have selected Save in mail

box in Output Method on the

printer.

Print the job saved on the printer's hard disk.

Print jobs are pending. Manage the jobs on hold and print as needed.

(→"Printing Saved Jobs," User Manual)

(→"Managing Pending Jobs (Printing or Deleting Jobs

on Hold)," User Manual)

Please wait until ink agitation is finished.

Troubleshooting

The printer stops during a print job

Phenomenon

The printer ejects blank, unprinted

paper

The leading edge of rolls may be cut to straighten

it if you have selected Trim Edge First > On or

Automatic in the Control Panel menu.

Print a test pattern to check the nozzles and make

sure the Printhead is in good condition for printing.

Use the correct imagePROGRAF printer driver for the

printer and try printing again.

(→"Cutting the Leading Edge of Roll Paper

Automatically," User Manual)

The leading edge of the roll paper

was cut to straighten it.

The Printhead nozzles are

clogged.

A print job was received from an

incompatible printer driver.

(→"Checking for Nozzle Clogging," User Manual)

An error message is shown on the

Display Screen

Check the error message and take action as

necessary.

Remove the used roll and insert a new roll.

An error message is displayed

during printing.

The last portion of roll paper was

used during a print job, and paper

could not be advanced because

the trailing edge is taped to the roll.

Status Corrective Action

(→, Error Messages)

(→, Removing the Roll from the Printer)

(→"Removing Rolls from the Roll Holder," User

Manual)

(→"Loading and Printing on Rolls," User Manual)

Contact your Canon dealer for assistance.The printer is damaged.

Troubleshooting

Problems with the Printing Quality

Phenomenon

Printing is faint

You may be printing on the wrong

side of the paper.

The ink was not dry when paper

was cut.

The Printhead nozzles are

clogged.

Because the printer was left

without ink tanks installed for some

time, ink has become clogged in

the ink supply system.

Paper is jammed inside the Top

Cover.

Printing may be faint if Print

Quality in Advanced Settings

in the printer driver is set to

Standard or Draft.

Print on the printing surface.

Close the Top Cover.

Specify a longer drying period in the Control Panel

menu, in Paper Details > Roll DryingTime.

Print a test pattern to check the nozzles and see if

they are clogged.

After the ink tanks have been installed for 24 hours,

run Head Cleaning B from the Control Panel.

Follow the steps below to remove the jammed piece

of paper inside the Top Cover.

Open the Top Cover and make sure the Carriage

is not over the Platen.

Remove any scraps of paper inside the Top Cover.

In Advanced Settings of the printer driver, choose

Highest or High in Print Quality.

Cause Corrective Action

(→"Checking for Nozzle Clogging," User Manual)

(→, If Printing is Faint)

(→, Menu Map)

Printing in Draft or Standard mode is faster and

consumes less ink than in Highest or High modes,

but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and

Colors for Printing," User Manual)

(→, If Roll Paper Jams)

(→, If a Sheet Jams)

Troubleshooting

Phenomenon Cause Corrective Action

Paper rubs against the printhead

The type of paper specified in the

printer driver does not match the

type loaded in the printer.

The Printhead is set too low in the

Control Panel menu.

Paper has been loaded incorrectly,

causing it to wrinkle.

You are printing on heavyweight

paper or paper that curls or

wrinkles easily after absorbing ink.

Load paper of the same type as you have specified in

the printer driver.

Make sure the same type of paper is specified in the

printer driver as you have loaded in the printer.

Press the Stop button and stop printing.

Change the type of paper in the printer driver and

try printing again.

In the Control Panel menu, set Head Height to

Automatic.

Reload the paper.

When printing on CAD Tracing Paper or other film-

based media, choose a VacuumStrngth setting of

Standard, Strong, or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

When printing on Heavyweight Coated Paper or

other paper-based media, choose a VacuumStrngth

setting of Strong or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

When printing on paper 0.1 mm (0.004 in) thick or

less, choose a VacuumStrngth setting of Weakest

in the Control Panel menu. If rubbing still occurs, in

the Control Panel menu, use a higher Head Height

setting.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

If edges of the paper curl and become soiled when

printing on rolls of glossy photo paper, in Paper

Detailed Settings in the printer driver, set Near End

Margin to 20mm.

When you have loaded paper, the

paper you have loaded does not

match the type selected on the

Control Panel.

Be sure to select the correct type of paper in the

Control Panel menu when loading paper.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

Troubleshooting

Phenomenon Cause Corrective Action

When printing on CAD Tracing Paper or other film-

based media, choose a VacuumStrngth setting of

Standard, Strong, or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

Straighten out the wrinkles or curls and reload the

paper. Do not use paper that has been printed on

previously.

Make sure the same type of paper is specified on the

printer as in the printer driver.

Make sure the same paper type is specified in the

printer driver as on the printer.

Press the Stop button and stop printing.

Change the type of paper in the printer driver and

try printing again.

If this function is not needed, set CutDustReduct. to

Off in the Control Panel menu.

Clean the Ejection Guide.

In the Control Panel menu, set Head Height to

Automatic.

When printing on Heavyweight Coated Paper or

other paper-based media, choose a VacuumStrngth

setting of Strong or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

The edges of the paper are dirty Open the Top Cover and clean the Platen.The Platen has become dirty after

borderless printing or printing on

small paper.

The paper is wrinkled or warped.

The type of paper as specified on

the printer does not match the type

specified in the printer driver.

A cut line is printed because

CutDustReduct. is On in the

Control Panel menu to reduce

cutting dust.

The Ejection Guide is soiled.

The Printhead

is set too low in the

Control Panel menu.

You are printing on heavyweight

paper or paper that curls or

wrinkles easily after absorbing ink.

(→, If Paper is Soiled)

(→"Changing the Type of Paper," User Manual)

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→, Menu Map)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Cleaning the Printer Exterior," User Manual)

Troubleshooting

Phenomenon Cause Corrective Action

The Paper Retainer is soiled.

The back side of the paper is dirty The Platen has become dirty after

borderless printing or printing on

small paper.

Open the Top Cover and clean the Platen.

(→, If Paper is Soiled)

The surface of the paper is dirty Clean the Paper Retainer.

In the Control Panel menu, set Roll DryingTime to

at least 1 min.

The Paper Retainer is soiled.

You are using a paper that does

not dry easily.

(→, If Paper is Soiled)

Clean the Paper Retainer.

(→, If Paper is Soiled)

(→, Menu Map)

When paper that does not dry easily is used for

printing, it may curl during printing and touch the

output tray.

(→, Menu Map)

In this case, in the Control Panel menu, set Scan

Wait Time to an option other than Off.

However, note that printing will now take longer.

Roller marks are left across the

trailing edge of paper

The paper was removed without

pressing the OK button after

printing from the Front Paper

Feed Slot.

Following the instructions displayed, press the OK

button, and after removing the paper, press the OK

button again.

Immediately after borderless

printing, the trailing edge margin is

soiled during regular printing

Depending on your printing

environment, after borderless

printing in which the leading and

trailing edge of the roll is cut

automatically, any ink adhering to

the cutter unit may rub off on the

next printed document.

Follow these steps to change the Between Pages

setting of Drying Time to a value between about

30 seconds and 3 minutes before trying borderless

printing again.

Wipe the rollers to clean them.

(→, If Paper is Soiled)

(→"Cleaning the Paper Retainer," User Manual)

On the Main sheet of the printer driver, click

Advanced Settings by Media Type.

Select an ink drying time in the list for the Between

Pages setting of Drying Time.

Troubleshooting

Printed colors are inaccurate Color adjustment has not been

activated in the Advanced

Settings of the printer driver.

The Printhead nozzles are

clogged.

Adjust the settings of the color management software,

referring to the software documentation as needed.

There may be a slight difference

in how colors are printed after

Printhead replacement because

of individual variation among

printheads.

Colors have not been adjusted on

the computer or monitor.

In the Windows printer driver,

Application Color Matching

Priority is not selected.

In the Advanced Settings of the printer driver, access

Color Settings in Color Mode to adjust colors.

Print a test pattern to check the nozzles and see if

they are clogged.

Execute color calibration.

Refer to the computer and monitor documentation to

adjust the colors.

Click Special Settings on the Layout sheet of the

printer driver and select Application Color Matching

Priority in the dialog box.

(→"Checking for Nozzle Clogging," User Manual)

Printhead characteristics gradually

change through repeated use, and

colors may change.

Execute color calibration.

Color may change slightly even

on the same model of printer if

you use a different version of the

firmware or printer driver, or when

you print under different settings or

in a different printing environment.

Follow these steps to prepare the printing

environment.

Use the same version of firmware or printer driver.1.

Specify the same value for all settings items.2.

Execute color calibration.3.

When reinstalling the printer driver,

you changed the region selection

of the Media Configuration Tool.

Prepare paper compatible with calibration in the newly

selected region and perform calibration again.

Changing the region selection

of the Media Configuration Tool

deletes the region-specific paper

information originally registered

on the printer before installation.

Using paper with deleted

information when executing color

calibration will prevent the resulting

calibration adjustment value from

being applied to all other types of

the paper.

Phenomenon Cause Corrective Action

Troubleshooting

Phenomenon Cause Corrective Action

In the Control Panel menu, Adj.

Priority is set to Print Length.

Setting Adj. Priority to Print Quality in the Control

Panel menu and adjusting the feed amount may

improve results.

The type of paper specified in the

printer driver does not match the

type loaded in the printer.

(→"Adjusting the Feed Amount," User Manual)

The Printhead is out of alignment. Adjust the Printhead alignment.

(→, If Vertical Lines are Warped or Colors are

Misaligned)

The Printhead nozzles are

clogged.

Print a test pattern to check the nozzles and see if

they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Streaks may occur if you set the

Print Quality too low.

Choose a higher level of Print Quality in the

Advanced Settings of the printer driver and try

printing again.

Printing in Draft or Standard mode is faster and

consumes less ink than in Highest or High modes,

but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and

Colors for Printing," User Manual)

Banding in different colors occurs The paper feed amount is out of

adjustment.

Adjust the feed amount.

(→"Adjusting the Feed Amount," User Manual)

If printed sheets are affected by banding in different

colors by the trailing edge (about 20–30 mm (0.8–1.2

in) from the edge), try adjusting the feed amount of

the trailing edge of sheets.

Printing does not proceed

smoothly because print jobs are

interrupted during transmission.

Exit other applications and cancel other print jobs.

Make sure the same type of paper is specified in the

printer driver as you have loaded in the printer.

Press the Stop button and stop printing.1.

Change the type of paper in the printer driver and

try printing again.

(→"Adjusting Color on the Trailing Edge of Sheets,"

User Manual)

Load paper of the same type as you have specified in

the printer driver.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

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