CAMBRIONIX TS3-C10 Manuel utilisateur

User Manual

TS3-C10

2022-08

TS3-C10Page 1 of 39

1.Table of Contents

1.Table of Contents1

2.Your TS3-C10 at a glance3

2.1.Key Features3

3.Safety4

3.1.Signal word panel4

3.2.Safety alert symbol5

3.3.Pictograms5

3.4.Product modification5

3.5.Power supply6

3.6.Storage and Installation7

4.Getting Started8

4.1.Opening your product8

4.2.What's Included8

4.3.Connecting to the mains9

4.4.Connecting to Host9

4.5.Charging9

4.6.Cables10

4.7.Registration10

4.8.Help and Support10

5.Using your TS3-C1011

5.0.1LED Configuration11

5.1.Using without connecting to host11

5.2.Using when connected to host11

5.2.1Connecting the Hub to a host computer12

5.2.2Authorising Thunderbolt™ hubs on Linux®12

5.2.3Charging12

5.2.4Data Transfer13

5.2.5Communication Interface and Protocol14

5.3.Scalability15

5.4.Manage Ports & Your TS3-C1016

5.4.1Port Modes16

5.4.2Charging Profiles16

5.4.3Firmware16

5.5.Software18

5.5.1Installing Software18

TS3-C10Page 2 of 39

5.5.2LiveViewer19

5.5.3Cambrionix API20

5.5.4Updating Software20

5.5.5Removing Software21

5.5.6Command Line Instructions (CLI(22

5.6.Cleaning your TS3-C1024

6.Product Specifications25

6.1.Input Power Requirements25

6.2.Output Power25

6.3.Error flag rail values25

6.4.Physical specifications25

6.5.Consumables and Placing Orders26

6.6.Power Supply29

7.Troubleshooting30

7.1.Initial troubleshooting tips30

7.2.Logging through LiveViewer30

7.3.Hardware Failure31

7.4.Device connection.31

7.5.Hub connection issues32

7.6.No GUI33

7.7.Software troubleshooting34

8.Disposal35

9.Returns and Damaged Products36

9.1.What do I do if my order arrives and something the product is faulty

or is physically damaged?36

9.2.What happens after I have requested a Return?36

TS3-C10Page 3 of 39

2.Your TS3-C10 at a glance

The TS3-C10 has been designed to provide high-speed data transfer to USB compliant devices

without being constrained by endpoint limits.

The TS3-C10 can charge attached USB devices without using a local computer. The TS3-C10

allows almost any device to be charged at its optimum rate (up to 3A). The firmware can be

updated to ensure the TS3-C10 can charge the latest devices. It is ready to charge out-of-the-

box and sync devices when attached to a host computer.

When a local (host) computer is attached, the host can control the operation of each port using

software provided by Cambrionix. Device charging and synchronisation can be

monitored through Cambrionix’s LiveViewer Application, the Application Programming

Interface (API) or Command Line Interface (CLI). Cambrionix’s free monitoring and control

software can be downloaded from www.cambrionix.com/products/api

With your TS3-C10 there is a Thunderbolt™ connection to the host which, is capable of up to ,

meaning your upstream speeds to the host will be capable of this data transfer rate. The

upstream data transfer rate will be shared amongst the downstream 10 x USB 3.2 Type-C

connections.

2.1.Key Features

Up To

5Gbps

per Port

Up To

per Port

Up To

Devices

Transfer Data SeamlesslyPowerScalability

Each high-speed port can

transfer data up to 5Gbps

Each port can charge devices up

to 3A (15W(

Up to 60 devices can be

connected at once using

multiple hubs

TS3-C10Page 4 of 39

3.Safety

This user manual is for informational purposes only, it contains information for the start-up and

operation of this product. Note: the contents and the product described are subject to change

without notice. To avoid injuries and damage, observe the safety instructions in the user

manual.

This manual has been arranged to follow IEC/ICEE 82079-1 standard. This is to facilitate the

easier understanding and location of information relating to the TS3-C10. Any errors or

omissions can be reported using our support ticket system (seeHelp and Support). This way, any

issues can be collected and fixed.

Understanding and observing the instructions in this user manual are prerequisites for

hazard-free use and safety during operation. This user manual cannot cover all possible

applications. If you would like additional information or if problems arise that are not

sufficiently addressed in this manual, please ask your distributor or contact us directly using the

means preferred, which are located on the back cover of this manual.

CAUTION

Personal Injury and Damage to the product

Observe the safety instructions in this user manual

3.1.Signal word panel

Depending on the probability of serious consequences, potential dangers are identified with a

signal word, the corresponding safety colour, and if appropriate, the safety alert symbol.

CAUTION

Indicates a potentially hazardous situation that, if not avoided, may result in moderate or

minor (reversible) injury.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, may result in damage to the

product and its functions, or to property in its proximity.

TS3-C10Page 5 of 39

3.2.Safety alert symbol

Use of the safety alert symbol indicates a risk of injury.

Observe all measures that are marked with the safety alert symbol in order to

avoid injury

3.3.Pictograms

Warning Signs

Electrical hazardFire Hazard

Mandatory action signs

Read operating instructionsMandatory regulation

3.4.Product modification

Cambrionix products are designed and manufactured to meet the requirements of UK and

International safety regulations. Modifications to the product could affect safety and render the

product non-compliant with relevant safety standards, resulting in injury or damage to the

product.

CAUTION

An electric shock or personal injury may occur

Do not modify the product in any way.

TS3-C10Page 6 of 39

CAUTION

Do not dismantle the product.

CAUTION

Fire, or personal injury may occur

Do not obstruct air vents on the product.

Do not cover the product in combustible material.

CAUTION

Damage to your product may occur

Do not bend or compress any part of the product.

3.5.Power supply

This section describes the safety precautions you must follow when using the power supply.

CAUTION

An electric shock or personal injury may occur

Do not use a damaged power cord or plug, or a loose power socket.

Do not touch the power plug with wet hands.

Do not allow liquids to come into contact with the unit or power supply.

CAUTION

Damage to your product may occur

Do not short circuit the Power Supply Unit (PSU) supplied with your

product.

Do not disconnect the power cord while the product is being used.

TS3-C10Page 7 of 39

CAUTION

Do not bend or pull the power cord with excessive force.

3.6.Storage and Installation

This section describes safety precautions you must follow when installing and storing your TS3-

C10.

CAUTION

An electric shock or personal injury may occur

Do not place the power cord near heat sources.

Connect the plug to an earthed socket.

CAUTION

Damage to your Cambrionix product may occur

Operate the product only in an environment where the ambient

temperature is inside the operating temperature range.

Operate the product only in an environment where the relative humidity is

inside the operating range.

Be careful not to leave the power cord underneath a heavy object.

CAUTION

Overheated power sockets may cause a fire

Do not overload the power socket that your hub is connected to.

Insert the power plug all the way into the socket so that it is not loose.

TS3-C10Page 8 of 39

4.Getting Started

This manual provides a reference for end-users installing for the first time and using their hub

after that. As well as a guide for product safety-related information.

The TS3-C10 is intended to be used in an indoor static environment in which the environment

falls within the tested specifications to provide charge, sync and management functionality.

Please see the physical specifications section of this manual for information on the

environment specifications.

4.1.Opening your product

When you have received your product, please check the packing slip to ensure all contents and

quantities are correct before opening. This is to avoid retesting and repackaging any items that

are not required.

When opening the packaging, use a suitable method to open the box i.e, do not use a knife.

This is to ensure the product is not damaged.

CAUTION

Personal Injury and Damage to the product

There will be a sticker on the hub advising you to read the User manual before use. This

will need to be removed before use as it may be covering host ports, vents etc.

4.2.What's Included

Thunderbolt™™ 3 Cable (to provide communication between the host system and hub(

TS3-C10 Hub

2m Mains power cable (Country specified on order including fuse for the UKplugs(

Power Supply Unit

Part descriptionPart number

Thunderbolt™™ 3 updater cable200369

Power Supply Unit200402

UK Power cable200144

US Power cable200327

TS3-C10Page 9 of 39

EU Power cable200329

AUSPower cable200337

IND Power cable200341

4.3.Connecting to the mains

Connect the Power Supply Unit (PSU) to the hub using the 4 pin Mini-Din plug. Connect the

power cable to the PSU. Making sure you adhere to local safety regulations, connect the power

cable to the 100 – 250 VAC mains power outlet and switch the hub on using the small power

switch located adjacent to the power input connector on the hub. When the device is switched

on, a red LED next to the power input will be illuminated. The hub is now ready to charge

attached devices.

Periodic inspections should be made to power supply cables and any USB cables for any signs of

damage. If any damage is found, replace the damaged cord before further use.

4.4.Connecting to Host

Once the power is connected, connect the TS3-C10 to your host system using a Thunderbolt™™

3 cable. Using an incorrect host cable may result in the hub and all subsequent ports not being

recognised by your host.

Cambrionix would recommend using the Thunderbolt™ cable that is provided with our TS3-C10.

If you are looking at purchasing your own cable, to achieve 40Gbps a suitable cable would be

either:

up to 0.8m passive

up to 2m active.

Cambrionix recommend using cables certified by Intel® , all cables with the Thunderbolt™ logo

should have certification.

Please note that USB specifications require a minimum 100 mA charge current to be delivered

during data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP

port, the device can draw up to 3A while transferring data.

4.5.Charging

Your TS3-C10 will allow your device to charge at the maximum rate possible up to 3A. The way

that charging takes place is the TS3-C10 will provide the device with a capability to charge and

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