CAMBRIONIX ThunderSync3-C10 Manuel utilisateur

ThunderSync3-C10

User Manual

ThunderSync3-C10 Page 1 of 41

1. Table of Contents

1. Table of Contents 1

2. Your ThunderSync3-C10 at a glance 3

2.1. Key Features 3

3. Safety 4

3.1. Signal word panel 4

3.2. Safety alert symbol 5

3.3. Pictograms 5

3.4. Product modification 5

3.5. Power supply 6

3.6. Storage and Installation 6

4. Getting Started 8

4.1. Unpacking your product 8

4.2. What's Included 8

4.3. Connecting to the mains 9

4.4. Connecting to a Host 9

4.5. Charging 9

4.6. Cables 10

4.7. Registration 10

4.8. Help and Support 10

5. Using your ThunderSync3-C10 11

5.0.1 LED States 11

5.0.2 Fan Behaviour 11

5.1. Using without connecting to a host 12

5.2. Using when connected to a host 12

5.2.1 Connecting the Hub to a host computer 12

5.2.2 Authorising Thunderbolt™ hubs on Linux® 12

5.2.3 Charging 13

5.2.4 Data Transfer 13

5.2.5 Communication Interface and Protocol 14

5.3. Scalability 15

5.4. Managing Ports & Your ThunderSync3-C10 16

5.4.1 Port Modes 16

5.4.2 Switching port modes 16

5.4.3 Charging Profiles 16

5.4.4 Firmware 16

5.5. Software 19

5.5.1 Installing Software 19

5.5.2 LiveViewer 20

5.5.3 Cambrionix API 21

ThunderSync3-C10 Page 2 of 41

5.5.4 Updating Software 22

5.5.5 Removing Software 23

5.5.6 Command Line Instructions (CLI) 24

5.6. Cleaning your ThunderSync3-C10 25

6. Product Specifications 26

6.1. Input Power Requirements 26

6.2. Output Power 26

6.3. Rail value limits 26

6.4. Physical specifications 26

6.5. Consumables and Placing Orders 27

6.6. Hub Architecture 29

6.7. Power Supply 31

7. Troubleshooting 32

7.1. Common troubleshooting tips 32

7.2. Logging through LiveViewer 32

7.3. Hardware Failure 32

7.4. Device connection 33

7.5. Hub connection issues 34

7.6. Using with a headless system 35

7.7. Software troubleshooting 35

8. Disposal 36

9. Returns and Damaged Products 37

9.1. What if my order arrives with an issue? 37

9.2. What happens after I have requested a Return? 37

10. Terms and Conditions 38

ThunderSync3-C10 Page 3 of 41

2. Your ThunderSync3-C10 at a glance

The ThunderSync3-C10 has been designed to provide high-speed data transfer to USB compliant

devices and expand the endpoint limits.

The ThunderSync3-C10 can charge attached USB devices without using a local computer. The

ThunderSync3-C10 allows any USB compliant device to be charged at its optimum rate (up to 3A). The

firmware can be updated to ensure the ThunderSync3-C10 can manage the latest devices. It is ready

to charge out-of-the-box and sync devices when attached to a host computer.

When a local (host) computer is attached, the host can control the operation of each port using

software provided by Cambrionix. Device charging and synchronisation can be

monitored through Cambrionix’s LiveViewer Application, the Application Programming Interface (API)

or Command Line Interface (CLI). Cambrionix’s monitoring and control software can be downloaded

from https://www.cambrionix.com/software

With your ThunderSync3-C10 there is a Thunderbolt™ 3 connection to the host capable of up to 5

(Gbps). The upstream data transfer rate will be shared amongst the downstream connections.

2.1. Key Features

Up To

5(Gbps)

per Port

Up To

per Port

Up To

Devices

Transfer Data

Seamlessly Power Scalability

Each high-speed port can

transfer data up to 5(Gbps)

Each port can charge

devices up to 3A (15W)

Up to 60 devices can be

connected at once using

multiple hubs

ThunderSync3-C10 Page 4 of 41

3. Safety

This user manual is for informational purposes only, it contains information for the start-up and

operation of this product. Note: the contents and the product described are subject to change

without notice. To avoid injuries and damage, observe the safety instructions in the user manual.

This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier

understanding and location of information relating to the ThunderSync3-C10. Any errors or omissions

can be reported using our support ticket system (seeHelp and Support). This way, any issues that are

discovered can be acted on quickly and we can update the documentation to reflect this.

Understanding and observing the instructions in this user manual are prerequisites for hazard-free

use and safety during operation. This user manual cannot cover all possible applications. If you would

like additional information or if problems arise that are not sufficiently addressed in this manual,

please ask your distributor or contact us directly using the means preferred, which are located on the

back cover of this manual.

CAUTION

Personal Injury and Damage to the product

Always observe the safety instructions in this user manual

3.1. Signal word panel

Depending on the probability of serious consequences, potential dangers are identified with a signal

word, the corresponding safety colour, and if appropriate, the safety alert symbol.

CAUTION

Indicates a potentially hazardous situation that, if not avoided, may result in moderate or

minor (reversible) injury.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, may result in damage to the

product and its functions, or to property in its proximity.

ThunderSync3-C10 Page 5 of 41

3.2. Safety alert symbol

Use of the safety alert symbol indicates a risk of injury.

Observe all measures that are marked with the safety alert symbol in order to avoid injury

3.3. Pictograms

These symbols will be used throughout this documentation to alert to any potential dangers or any

actions that must be taken.

Warning Signs

Electrical hazard Fire Hazard

Mandatory action signs

Read operating instructions Mandatory regulation

3.4. Product modification

Cambrionix products are designed and manufactured to meet the requirements of UK and

international safety regulations. Modifications to the product could affect safety and render the

product non-compliant with relevant safety standards, resulting in injury or damage to the product.

CAUTION

An electric shock or personal injury may occur

Do not modify the product in any way.

Do not dismantle the product.

ThunderSync3-C10 Page 6 of 41

CAUTION

Fire, or personal injury may occur

Do not obstruct air vents on the product.

Do not cover the product in or place near combustible material.

CAUTION

Damage to your product may occur

Do not bend or compress any part of the product.

3.5. Power supply

This section describes the safety precautions you must follow when using the external power supply.

CAUTION

An electric shock or personal injury may occur

Do not use a damaged power cord or plug, or a loose power socket.

Do not touch the power plug with wet hands.

Do not allow liquids to come into contact with the unit or power supply.

CAUTION

Damage to your product may occur

Do not short circuit the Power Supply Unit (PSU) supplied with your product.

Do not disconnect the power cord while the product is being used.

Do not bend or pull the power cord with excessive force.

Do not use a power supply that exceeds the power supply specifications

within this manual

3.6. Storage and Installation

This section describes safety precautions you must follow when installing and storing your

ThunderSync3-C10.

ThunderSync3-C10 Page 7 of 41

CAUTION

An electric shock or personal injury may occur

Do not place the power cord near heat sources.

Connect the plug only to an earthed socket.

CAUTION

Damage to your Cambrionix product may occur

Operate the product only in an environment where the ambient

temperature is inside the operating temperature range.

Operate the product only in an environment where the relative humidity is

inside the operating range.

Be careful not to leave the power cord underneath a heavy object.

CAUTION

Overheated power sockets may cause a fire

Do not overload the power socket that your hub is connected to.

Insert the power plug all the way into the socket so that it is not loose.

CAUTION

Overloading the brackets may cause failure

The rack brackets for all our products are not designed to be used in a mobile

application, bracket failure could occur if the units are not supported fully e.g

Shock during road transport.

ThunderSync3-C10 Page 8 of 41

4. Getting Started

This manual provides a reference for end-users installing for the first time and using their hub

afterwards. As well as a guide for product safety-related information.

The ThunderSync3-C10 is intended to be used in an indoor static environment in which the

environment falls within the tested specifications to provide charge, sync and management

functionality. Please see the physical specifications section of this manual for information on the

environment specifications.

4.1. Unpacking your product

When you have received your product, please check the packing slip inside the box to ensure all

contents and quantities are correct before opening. This is to avoid retesting and repackaging any

items that are not required.

When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This is to

ensure the product is not damaged.

CAUTION

Personal Injury and Damage to the product

There will be a label on the hub advising you to read the User manual before

use. This will need to be removed before use as it may be covering host ports,

vents etc.

4.2. What's Included

lThunderbolt™ 3 Cable (to provide communication between the host system and hub)

lThunderSync3-C10 Hub

l2m Mains power cable (Country specified on order including fuse for the UKplugs)

lPower Supply Unit

Part description Part number

Thunderbolt™ 3 updater cable 200369

Power Supply Unit 200402

UK Power cable 200144

US Power cable 200327

ThunderSync3-C10 Page 9 of 41

Part description Part number

EU Power cable 200329

AUSPower cable 200337

IND Power cable 200341

4.3. Connecting to the mains

Connect the Power Supply Unit (PSU) to the hub using the 4 pin Mini-Din plug. Connect the power

cable to the PSU. Making sure you adhere to local safety regulations, connect the power cable to the

100 – 250 VAC mains power outlet and switch the hub on using the small power switch located

adjacent to the power input connector on the hub. When the device is switched on, a green LED next

to the power input will be illuminated. The hub is now ready to charge attached devices.

Periodic inspections should be made to power supply cables and any USB cables for any signs of

damage. If any damage is found, replace the damaged cord before further use.

4.4. Connecting to a Host

Once the power is connected, connect the ThunderSync3-C10 to your host system using a

Thunderbolt™ 3 cable. Using an incorrect host cable may result in the hub and all subsequent ports

not being recognised by your host.

Cambrionix recommend using the Thunderbolt™ cable that is provided with our ThunderSync3-C10. If

you are looking at purchasing your own cable, to achieve Gbps a suitable cable would be either:

lup to 0.8m passive

lup to 2m active.

Cambrionix recommend using cables certified by Intel®, all cables marked with the Thunderbolt™ logo

should have certification.

Only one host can be connected to a hub at one time.

Please note that USB specifications require a minimum 100 mA charge current to be available during

data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP port, the

device can draw up to 3A whilst transferring data.

4.5. Charging

Your ThunderSync3-C10 will allow your device to charge at the maximum rate possible up to 3A. The

way that charging takes place is the ThunderSync3-C10 will provide the device with a capability to

charge and the devices USB charging controller will determine the maximum amount of charge it

wants to draw down.

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