BT Smart hub Manuel utilisateur

Business Smart Hub

User guide

Now with

Guest Wi-

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 1 26/01/2018 16:09

Hello

Powerful, clever and faster than ever

– your sleek new Hub has arrived.

Here’s what’s in this guide

What’s in the box 2

Get to know your Business Smart Hub 3

Set up and get connected 4

Guest Wi- 6

Get more with the Business app 7

Troubleshooting and Hub lights 8

Business Extras 10

If you ever need some help 11

Other information 11

Thanks again for choosing BT Business.

You made a good choice.

What’s in the box

Business Smart Hub

User guide

Business Smart Hub

User guide

Now with

Guest Wi-ﬁ

Broadband cable

(grey ends)

Ethernet cable

(yellow ends)

Filter

Power cable and plug

(in two parts)

Extra sticker with

Hub details to put

somewhere handy

Find out more about your Hub at:

bt.com/business/hubhelp

Wireless Network Name:

BTBHub6–ABCD

Wireless Password/key:

www8wWww8wW

Admin Password forHub Manager

(view at 192.168.1.254):

8888wwww

Business Hub Info

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 2 26/01/2018 16:09

Connect to your

Hub’s Wireless:

Select your Wireless Network:

BTBHub-ABCD

Enter your Wireless

Password/key:

8888wwwwwWWW

Admin Password for

Hub Manager:

8888WWWW

Power

On | Oﬀ

Power

Factory

Reset

USB Gig Ethernet

1 2 3 4

Broadband

USB port

To connect a USB

device, like a hard

drive or printer

Three Gigabit

Ethernet ports

To connect devices

for a more stable

connection

WAN port

To connect

your Hub to the

external modem

Power socket

Get to know your Business Smart Hub

Front Back

Hub status light

Have a look at pages 8–9 to see

what your Hub lights mean

Broadband port

Hub wireless settings

A handy removable card with

all the details and passwords

you’ll need (your Admin

password is on the back)

WPS button

and light

A quick way to

connect wireless

devices without

a password

Factory Reset

button

See page 9

3For more help, go to bt.com/business/hubhelp

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 3 26/01/2018 16:09

Getting ready for your new broadband

We’ve arranged for an engineer to come and

set up your Hub. Here’s what you need to do

to get ready and what to do once they’ve got

you connected.

Your new equipment

Keep your new Smart Hub somewhere safe for when the engineer

comes to set up your broadband.

Installing Business Broadband at your premises

The engineer will help you decide the best place for your Hub.

They might also suggest installing some extra cabling to give you

the fastest speeds and best wireless coverage.

Power sockets

The engineer will usually t the Hub near a main phone socket.

So make sure you’ve got a spare power socket there or have an

extension cable available.

Alarms

If you’ve got an alarm on your phone line, please tell the alarm

provider that there might be a false alert while we’re installing

your broadband.

A blue light shows your Hub is ready.

Once everything’s set up

When your Hub is connected and your broadband is up and running,

the Hub’s light will glow blue.

Now you can connect your devices, nish setting up online with

Smart Setup and switch on Guest Wi-.

Welcome to BT Business Broadband

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 4 26/01/2018 16:09

Smart Setup

When you connect a device to the Hub for the rst time, open

your web browser. Then use Smart Setup to manage any of your

Business Extras.

Prefer a wired connection?

Using the Ethernet cable (yellow ends), connect your device to

Ethernet port 1, 2 or 3 on the back of the Hub.

Connect to your

Hub’s Wireless:

Select your Wireless Network:

BTBHub-ABCD

Enter your Wireless

Password/key:

8888wwwwwWWW

Admin Passwordfor

Hub Manager:

8888WWWW

Power

On | Oﬀ

Power

Factory

Reset

USB Gig Ethernet

1 2 3 4

Broadband

Connect to your

Hub’s Wireless:

Select your Wireless Network:

BTBHub-ABCD

Enter your Wireless

Password/key:

8888wwwwwWWW

Admin Password for

Hub Manager:

8888WWWW

The password/

key is case

sensitive

WPS button

Connect your devices

You’ll need the Hub’s wireless network name and password.

They’re on the back of the Hub. Your Hub will be called something

like BTBHub6-ABCD. If the device supports WPS, press the WPS

button on your Hub so you can connect without a password.

Go to your Hub Manager

From here, you can switch on Guest Wi-Fi and change

any Hub settings.

Turn over to see how.

5For more help, go to bt.com/business/hubhelp

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 5 26/01/2018 16:09

Switch on Guest Wi-Fi

Oer free, secure wi- for your guests – without the need

for a password.

You’ll like Guest Wi-Fi because:

your network is safe and secure

guests won’t need a password

they’ll be happier and stay longer

your private network is prioritised.

Note: Guest Wi-Fi can have up to 13 users at a time.

Performance will vary with your broadband speed.

To nd out more about Guest Wi-Fi, or if you’d like to leave any

feedback, head over to bt.com/business/guestwi

5How to switch on Guest Wi-Fi

1Make sure your Hub is set up and connected to the internet

(see page 4).

2Open a web browser window and type http://btbusinesshub.home

into the address bar to open your Hub Manager.

3Click on the Public Wi-Fi tile (beneath Wireless).

4Enter your Admin password (it’s on the card on the back of your

Hub – it’s not the same as your Wireless password).

5Toggle Guest Wi-Fi on and conrm you want to make the change.

6Once it’s ready BT_Guest_Wi-Fi will be shown as ‘Active’, but

sometimes it will appear in your devices’ available wi- networks

before the Hub Manager shows it is ready. It usually takes a few

minutes but can take up to 24 hours to turn on.

 Howtogetastrongwi-signal

To make the most of your wi-, follow the tips at

bt.com/business/yourwi-

Other settings you can change using Hub Manager

Apart from switching on Guest Wi-Fi, you can also change

your username and password, Admin password, wi- settings

and test your broadband. You can log in to your Hub Manager

using steps 1–2 above.

All done.

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 6 26/01/2018 16:09

Download the Business app

It’s available for Apple®and Android™smartphones.

Go to the Apple App Store®or Google Play™on

your device and search for ‘BT Business app’.

The Business app makes it easy to manage your account

and services, and get help if you need it.

Download the app to:

track or change an order and get updates about its status

check or change an engineer appointment

view your bills and manage payments

get help with your business services

track a fault

check the service status

and if you can’t nd what you need, you can chat with us.

Or log in to your BT Business My Account at bt.com/business/myaccount

Get more with the Business app

7For more help, go to bt.com/business/hubhelp

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 7 26/01/2018 16:09

No light Green Flashing orange Flashing purple

Orange Red Blue White WPSbuttonashing

What’s happening

The power is o or

you’ve turned the

light o

What’s happening

The Hub is starting up

What’s happening

The Hub is connecting

to broadband

What’s happening

The Hub is working but

your broadband isn’t

connected

What’s happening

The Hub is working

but isn’t connected

to the internet

What’s happening

There’s a problem

somewhere

What’s happening

The Hub is working ne

What’s happening

Your Hub is connected

in bridge mode

What to do

If it’s ashing blue, it’s waiting for you to

press the WPS button on your computer

or device (you’ve got two minutes).

If it’s ashing red, it didn’t connect

– give it a couple of minutes and

try again. No light means that it’s

connected successfully

What to do

If you haven’t turned

the light o, check that

the Hub’s power button

is on, its power cable is

plugged in correctly at

the mains and power is

turned on.

If there’s still no light, call

us on 0800 800 154

What to do

Wait a couple of

minutes for it to start

What to do

Give it a minute or two

to connect. The light

will turn blue when

your Hub is ready

What to do

Make sure your

broadband has been

activated (you should

have received a text

or email).

It could take up to

midnight for it

to connect for the

rst time

What to do

Connect a device to

your Hub using a cable

or wi-. Open a new

web browser window

and follow the on-

screen help wizard to

get connected

What to do

Using the power

button, turn your Hub

o and on again.

If the light still doesn’t

turn blue, use a paper

clip (or something

similar) to press your

Hub’s Factory Reset

button.

If this doesn’t x it, call

us on 0800 800 154.

Have your Hub and a

computer or device

close to hand

What to do

If you can’t get online,

there might be a

problem with your

computer, tablet or

mobile device. Turn it

o and then on and

try again.

If you’ve still got a

problem, get some help

from the manufacturer

or supplier

What to do

Your Hub is connected

and working ne but

as a modem only. Wi-

is o in this mode and

you’ll need to connect

another router to use

as an access point. You

can switch o bridge

mode in Hub Manager,

if needed

Troubleshooting and what your Hub lights mean

If your Hub is showing an

orange light, it’s running

okay but needs a bit of help

connecting to the internet.

Here’s what to do

1Connect a device to the Hub using wireless

or an Ethernet cable (see page 5).

2Open a new web browser on your device.

3Click on Start Troubleshooting.

4Follow the on-screen help wizard to

get connected.

Welcome to BT Business Broadband

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 8 26/01/2018 16:09

No light Green Flashing orange Flashing purple

Orange Red Blue White WPSbuttonashing

What’s happening

The power is o or

you’ve turned the

light o

What’s happening

The Hub is starting up

What’s happening

The Hub is connecting

to broadband

What’s happening

The Hub is working but

your broadband isn’t

connected

What’s happening

The Hub is working

but isn’t connected

to the internet

What’s happening

There’s a problem

somewhere

What’s happening

The Hub is working ne

What’s happening

Your Hub is connected

in bridge mode

What to do

If it’s ashing blue, it’s waiting for you to

press the WPS button on your computer

or device (you’ve got two minutes).

If it’s ashing red, it didn’t connect

– give it a couple of minutes and

try again. No light means that it’s

connected successfully

What to do

If you haven’t turned

the light o, check that

the Hub’s power button

is on, its power cable is

plugged in correctly at

the mains and power is

turned on.

If there’s still no light, call

us on 0800 800 154

What to do

Wait a couple of

minutes for it to start

What to do

Give it a minute or two

to connect. The light

will turn blue when

your Hub is ready

What to do

Make sure your

broadband has been

activated (you should

have received a text

or email).

It could take up to

midnight for it

to connect for the

rst time

What to do

Connect a device to

your Hub using a cable

or wi-. Open a new

web browser window

and follow the on-

screen help wizard to

get connected

What to do

Using the power

button, turn your Hub

o and on again.

If the light still doesn’t

turn blue, use a paper

clip (or something

similar) to press your

Hub’s Factory Reset

button.

If this doesn’t x it, call

us on 0800 800 154.

Have your Hub and a

computer or device

close to hand

What to do

If you can’t get online,

there might be a

problem with your

computer, tablet or

mobile device. Turn it

o and then on and

try again.

If you’ve still got a

problem, get some help

from the manufacturer

or supplier

What to do

Your Hub is connected

and working ne but

as a modem only. Wi-

is o in this mode and

you’ll need to connect

another router to use

as an access point. You

can switch o bridge

mode in Hub Manager,

if needed

Connectto your

Hub’sWireless:

Selectyour Wireless Network:

BTBHub6-ABCD

Enteryour Wireless

Password/key:

8888wwwwwWWW

AdminPassword for

HubManager:

8888WWWW

Power

On| Oﬀ

Power

Factory

Reset

USB GigEthernet

1 2 3 4

Broadband

9For more help, go to bt.com/business/hubhelp

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 9 26/01/2018 16:09

You can add and manage these at bt.com/business/myaccount. Here’s a summary of what you get.

Business Extras

Included as standard

AccesstovemillionBTWi-UKhotspots

Get free, unlimited data when you’re connected to the internet

in a BT Wi- hotspot

Broadband support 24/7

Find support for your broadband 24 hours a day, with online self-

help tools, reporting, tracking and answers to common questions

Free Guest Wi-Fi

With Guest Wi-Fi, you can oer all your customers free, unlimited

wi- with one simple ‘click’ and no password or log in page.

Optional extras

Static IP address

It’s unique to you and doesn’t change. You’ll need one if you’re running

servers, websites, FTP hosting or need other bespoke connections

Mozy Backup

Automatically back up your documents and data using a highly

secure encrypted service. It helps protect your business from data

theft, ransomware attacks and accidental deletion of documents

BT Device Protection by Symantec

Guard your business, anywhere, with internet security and anti-virus

protection for PCs, Macs, tablets and smartphones

IT Support for PCs, Macs, devices and servers 24/7

Get enhanced technical support on up to ve devices for your

broadband, PCs, Macs, smartphones, tablets, servers and software,

24 hours a day

Microsoft®Oce365

Work online or oine with access to Microsoft Word, Excel,

PowerPoint, Outlook, Skype and OneDrive from your computer,

tablet or phone

Welcome to BT Business Broadband

4005 BTB Smart Hub User Guide-FTTP v4 [3].indd 10 26/01/2018 16:09

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