Brightek WH-P12 Manuel utilisateur

WH-P12

POS Thermal Printer

User’s Manual

Shenzhen Brightek Printer Co., Ltd.

Safety Notice:

The printer should be installed in a stable place and avoid placing the printer in a

location subject to vibration and shock.

Do not use or store the printer in locations subject to high temperatures, humidity, or

pollution.

The printer’s power cord should be connected to a grounding socket.

Avoid using the same socket with large motors or other devices that can cause

power supply voltage fluctuations.

Avoid water or conductive materials (such as metal) entering the printer. If it does,

turn off the power immediately.

The printer must not print without paper; otherwise it will seriously damage the

rubber roller and the printer head.

Please disconnect the power if the printer is idle for a long time.

The printer should only be disassembled for inspection or repair by a technician.

Please only use the power adapter that we supplied.

Please use good quality thermal paper in order to ensure print quality.

Make sure the printer power is off when plugging in or unplugging the cable.

When plugging in the printer power cord, hold the arrow on the printer power

connector.

Applications

Electronic cash register POS system receipt printing

Electronic Funds Transfer (EFT) POS system receipt printing

Sports, postal, civil aviation receipt printing

Receipt printing for query and service system

Measuring instrument data printing

Tax and Bill receipts printing

Unpacking

After unpacking the unit, check all the necessary accessories which are included in the

package.

User’s manual

1pc

Printer

1pc

Power cord

1pc

Adapter

1pc

Data cable

1pc

Part Names

Control Panel

(FEED) Button

Press this button to feed paper

(POWER) Indicator Light

This indicator lights up when the printer is turned on

(ERROR) Indicator Light

This light is on or flashing when there is an error condition

(PAPER OUT) Indicator Light

This light flashes when printer is out of paper

Paper Loading

1. Press the open button to open the printer cover

2. Insert the paper roll with the heat-sensitive coating surface facing the heating point

3. Make sure the paper roll is placed in the center of the case

4. Pull out some paper and then close the printer cover

Specification

Items

Parameter

Printing

Printing method

Direct thermal line printing

Print width

72mm

Resolution

576 Dots/Line

Printing speed

220mm/sec

Interface

Cashbox (RJ11) + USB; Cashbox (RJ11) + Serial;

Cashbox (RJ11) + LAN (Ethernet)

Cutter

Half Cut

Order set

ESC/POS command

Paper supplied

Width: 80 ±0.1mm; Diameter: Φ80mm

Row number

Font A:12 columns; Font B/C: 9 columns; CHN: 24 columns

Character size

ANK character, Font A: 1.5x3.0mm (12x24dot)

Font B: 1.125x2.125mm (9×17dot)

CHN: 3.0x3.0mm (24×24dot)

Character

Barcode

Graphics

Character

Standard GB18030 CHN BIG5 Chinese character library

Extend Character

Table

PC437, Katakana, PC850, PC860. PC863, PC865, West Europe.

Greek, Hebrew, East Europe. Iran. WPC1252. PC866. PC852. PC858.

IranII, Latvian, Arabic, PT151,1251, PC737, WPC, 1257, ThaiVietnam,

PC864, PC1001l (Latvian), (PC1001), (PT151,1251), (WPC1257),

(PC864), (Vietnam), (Thai)

Barcode

UPC-A, UPC-E, JAN13(EAN13), JAN8(EAN8), CODE39, ITF,

CODABAR, CODE93, CODE128, QRCODE

Enlarge / Rotate

Enlarge up to 4 times; Rotate angle: 0°, 90°, 180°

Graphics

Support BMP image file download to Flash for printing

Buffer

Input buffer: 6K bytes; NV Flash: 64K

Power

Cashbox output

DC 12V / 24V / 1A

Power adapter

Input: AC 110V/220V, 50~60Hz; Output: DC 24/2A

Physical

Characteristic

Net Weight

About 0.928KG

Outline Dimension

188 x 150 x 134 mm (L×W×H)

Environmental

Requirements

Work environment: 0 ~ 50℃, Humidity: 35 ~ 85%;

Storage environment: -20 ~ 60℃; Humidity: 35 ~ 95% (Non-condensing)

Driver

System Support

Support Windows driver printing

Life

Reliability

Printer head: 150KM; Cutter: 1 million times

Operating Instructions

1. Self-Test Printout

Self-test

purpose

Print correctly

Printer is normal (except for interface)

Cannot print correctly

Need to repair

Self-test

content

Printer model, type of interface, default parameters of the printer

Self-test Operation:

Hold down

the【FEED】

key and turn

on the power

When the【ERROR】light and

【PAPER OUT】light are ON at the

same time, release the【FEED】key

Print the Self-test page

2. Set Printing Density

Print density can be set with the corresponding PC tool. The manual setting method is as follows:

Open the

paper case

cover, hold

down the

【FEED】

key and turn

on the power

When the【ERROR】light is on,

release the【FEED】button and

close the paper case.

Enter the printing density setting

module

Short press【FEED】key

Print corresponding density level:

Level-1, Level-2, Level-3, Level-4

Long press【FEED】key

Save the current settings and exit

3. Set the Baud Rate of Serial Port

The serial port baud rate can be modified with corresponding PC tool. The manual setting method is

as follows:

Open the

paper case

cover, hold

down the

【FEED】

key and turn

on the power

When the【ERROR】light and

【PAPER OUT】light are ON at the

same time, release the【FEED】

button and close the paper case.

Enter the serial port baud rate setting

module

Short press【FEED】key

Print corresponding baud rate value:

4800, 9600, 19200, 38400, 57600,

115200

Long press【FEED】key

Save the current settings and exit.

Remark: This function is only available if the printer has a serial port.

4. Hexadecimal Printing

Open the

paper case

cover, hold

the【FEED】

key and turn

on the power

When the【PAPER OUT】light is on,

release the key. It will print out the

following contents:

Hexadecimal Dump

To terminate hexadecimal dump,

Press FEED button three times.

The printer enter hexadecimal module

Press【FEED】key three times, it will

print out content: *** Completed ***

Exit

Troubleshooting

Indicator

Light

Appearance

Possible Causes and Solutions

PAPER

OUT

0.5 second flash

Paper-out.

Please loading paper roll immediately

ERROR

0.5 second flash

buzzer warning

Please close the paper case cover correctly

PAPER

OUT

ERROR

Flashing

frequency for one

second

Printer head is overheated or some error with the cutter.

The printer will stop working. Restart it after the error has

been recovered.

POWER

Light on

Turn on the printer

Light off

Turn off the printer and check power cord connection and

power socket.

If there is any other cause, please turn off the printer and restart it after 10 seconds.

Cutter and Paper Jam

Item

Appearance

Solution

Cutter

Stuck

Turn off the printer and turn it on again. The cutter will

return to the original position.

If the cutter cannot return to the original position after

restarting, turn off the power, open the cutter cover and

manually move the plastic gear on the cutter to return the

cutter to the original position.

Paper

Paper jam

remove the paper manually

Cleaning the Thermal Print Head

Caution

：

After printing, the thermal print head will be very hot and should not be touched. It

should be cleaned after cooling. Do not damage the thermal head by touching it with

fingers or other hard objects.

Turn off the printer, open the printer cover, and clean the thermal elements of the

thermal head with a cotton swab dipped in diluted alcohol (alcohol, methanol, or

isopropyl alcohol).

BRIGHTEK recommends cleaning the thermal print head regularly (usually every

three months) to ensure the print quality of the receipt.

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