Black Box ServSwitch DTX Control Manuel utilisateur

Doc. No. 590-748-501D

Customer Support Information:

For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746

Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA15055-1018

World-Wide Web: www.blackbox.com • Email: [email protected]

April 2010

SERVSWITCH DTX™ CONTROL INSTALLER/USER GUIDE

ServSwitch DTX™ Control

User Guide

SERVSWITCH™ FAMILY

Instructions

This symbol is intended to alert the user to the presence of important

operating and maintenance (servicing) instructions in the literature

accompanying the appliance.

SERVSWITCH DTX™ CONTROL INSTALLER/USER GUIDE

European Union Notification

WARNING: This is a class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

USA Notification

WARNING: Changes or modifications to this unit not expressly approved by the party

responsible for compliance could void the user’s authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital

device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is operated in a commercial

environment. This equipment generates, uses and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a residential area is likely

to cause harmful interference, in which case the user will be required to correct the interference

at his/her own expense.

Canadian Notification

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada.

Japanese Notification

Korean Notification

III

SERVSWITCH™ FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX®ServSwitch DTX™ Control

appliance! We appreciate your business, and we think you’ll appreciate

the many ways that your new DTX Control appliance will save you

money, time, and effort. The BLACK BOX ServSwitch DTX Extender

system, which includes the ServSwitch DTX Control appliance, is a

secure, web browser-based, centralized enterprise management solution

that allows users to remotely manage and monitor multiple ServSwitch

DTX Extender systems. Each ServSwitch DTX Extender system allows

desktop users access a full computer experience from anywhere on the

corporate TCP/IP network, while maintaining the computers securely

housed in a corporate data center. This desktop experience includes

access for the desktop user to keyboard, mouse, both digital and analog

video, and audio devices.

This solution can be deployed as a point-to-point extender system or may

over-laid on the standard 100 Mbps/1 Gbps TCP/IP network.

The ServSwitch™ family from BLACK BOX—the one-stop answer for

all your KVM switching needs!

This manual will tell you all about your new ServSwitch DTX™ Control

appliance, including how to install, operate and troubleshoot it. For an

introduction to the ServSwitch DTX Control appliance, see Chapter 2.

TABLEOFCONTENTS

Table of Contents

Appendix A: Technical Specifications 1

2. Product Overview 3

2.1 Introduction 3

2.2 Features and benefits 3

2.3 System Components 4

2.4 Upgrading the DTXControl Software 5

2.5 Safety precautions 5

3. Installation and Setup 9

3.1 Installing the Appliance 9

3.2 Launching the DTX Control Appliance Web Interface 11

3.3 Configuring DTX Control Servers 14

3.4 Backing up and Restoring Hub Servers Manually 18

3.5 Spoke Servers 18

3.6 Replication 22

3.7 Next Steps 25

4. Units View Windows 27

4.1 Types of Units View Windows 27

4.2 Showing and Hiding Units 28

4.3 Units View Windows Fields 29

4.4 Multiple Unit Operations from a Units View Window 30

4.5 Unit Overview Windows 31

4.6 Unit Status Window 32

5. Managing Units 33

5.1 Using the Units Tab in the Explorer Window 33

5.2 The Units All Window 33

5.3 The Unit Overview Window 37

5.4 Departments and Locations Windows 44

6. Unit Sessions and Connections 49

6.1 Active Sessions 49

7. Grouping Units 51

7.1 Site, Department and Location Groups 51

7.2 Custom Fields 54

7.3 Unit Groups 54

8. Authentication Services 63

ServSwitch DTX™ Control INSTALLER/USER GUIDE

8.1 Supported Authentication Services 63

8.2 RSA SecurID external authentication service 87

8.3 User Authentication Services Window 89

9. Managing User Accounts 91

9.1 User Accounts Windows 91

9.2 Adding User Accounts 93

9.3 Deleting User Accounts 95

9.4 Unlocking User Accounts 96

9.5 Resetting a User Account Password 96

9.6 Changing User Account Properties 96

9.7 User Access Rights 101

10. User Groups 103

10.1 Built-in User Groups 104

10.2 Adding User-defined User Groups 106

10.3 Deleting User-defined User Groups 108

10.4 User Group Properties 109

10.5 Changing User Group Members 109

10.6 User Group Access Rights 110

11. Events and Event Logs 113

11.1 Email Notifications 113

11.2 Changing the Event Log Retention Period 116

CHAPTER APPENDIX A: TECHNICAL SPECIFICATIONS

Appendix A: Technical Specifications

Table A.1: DTX Control Appliance Technical Specifications

Network Connection

Number 2

Type Ethernet, 10BaseT, 100BaseT, GigE

Connector RJ-45

Serial Port

Number 1

Type RS-232 serial

Connector DB9 male

Mechanical

H x W x D 4.3 x 42.7 x 35.6 cm (1.7 x 16.8 x 14 in), 1 U

form factor

Weight 5.9 kg (13 lb)

Power

AC Input Voltage 100 to 240 VAC

Rated Input Current 4A maximum

Rated Input Frequency 50 to 60 Hz

Rated Output Power 260 W maximum

Rated Output Voltages +3.3 V (15 A), +5 V (25 A), +12V (18A), -12 V

(1A)

BTU Rate 1400 Bus/hour (for rated output power of 260

Environmental

Temperature 0° to 35° Celsius (32° to 95° Fahrenheit)

operating

Humidity 10 to 90% noncondensing operating

SERVSWITCH DTX™ CONTROL INSTALLER/USER GUIDE

Safety and EMC Approvals

and Markings

USA (UL, FCC), Canada (cUL), Germany

(TUV), European Union (CE), Japan (VCCI),

Russia (GOST), Korea (MIC) and Australia

(C-Tick)

NOTE: Safety certifications and EMC certifications for this product are obtained

under one or more of the following designations: CMN (Certification Model

Number), MPN (Manufacturer’s Part Number) or Sales Level Model designation.

The designation that is referenced in the EMC and/or safety reports and

certificates are printed on the label applied to this product.

CHAPTER 2. PRODUCT OVERVIEW

2. Product Overview

2.1 Introduction

The DTX Control appliance is a secure, web browser-based, centralized enterprise

management solution that allows users to remotely manage and monitor multiple DTX

Extender systems. The DTX Extender system, which includes a transmitter and a user

station, provides users with a full computer desktop experience from anywhere on the

corporate TCP/IP network, while maintaining the computers securely housed in a corporate

data center. The addition of the DTX Control appliance allows the user stations and

transmitters that comprise the DTX Extender system to operate in Desktop Mode. This mode

allows a user to log in to any DTX user station and the system will connect automatically to

the transmitter that has been assigned to that user. Through Desktop Mode, the DTX Control

appliance allows administrators to remotely manage and monitor the networks of user

stations and transmitters that comprise the DTX Extender system.

NOTE: There are several types of DTXuser stations and transmitters, but not all of them can communicate

across platforms. For example, the DTX 5000 user station can only communicate with its corresponding

DTX 5000-T transmitter. However, the DTX 5001 and 5002 user stations and their corresponding

transmitters can communicate across both platforms. For more information on DTXuser stations and

transmitters, see the ServSwitch DTX 500x User Guide.

2.2 Features and benefits

Web-based access and control

As a web browser-based management solution, the DTX 5000-CTLManagement Appliance

provides the operations, administration and maintenance interface for the DTX Extender

system. It also manages authentication, authorization, initiation and removal of media

sessions between the user station and transmitter. The DTX Control appliance provides a

centralized database for storing configuration, user, unit and system information allowing

administrators to add, remove, delete and change settings for managed appliances and users.

In addition, the DTX Control appliance enables authentication, access control, logging events

and monitoring of target computers.

Security

Secure Socket Layer (SSL) encryption is used to encrypt DTX Control appliance system

data. Users are authenticated using the DTX Control appliance internal database or one of the

external authentication methods available. See "Supported Authentication Services" on page

63 for more information. For management functions, the DTX Control appliance uses

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