BELGACOM Forum 5000 Manuel utilisateur

Belgacom Forum™ 500

and Forum™ 5000

Voice-Mail System

Forum Voicemail

User Guide

Welcome to Belgacom

Thank you for choosing a Belgacom product that stands for the

best in quality matched with high design standards.

Forum Voicemail

The following operating instructions will assist you in using your

Forum Voicemail and answer most of the questions that may

arise. If you need any extra information or support, the first peo-

ple to ask are your system administrator or retailer.

Internet:

www.belgacom.be/pabx

You can contact our Support on the following telephone numbers:

in Dutch: 0800 22 400

in French: 0800 33 400

in German: 0800 44 400

in English: 0800 55 400

Forum™ 5000 and Forum™ 500

This user guide applies to the Forum™ 5000 and Forum™ 500

product families. The Forum™ 500 product family comprises the

Forum™ 523/524, Forum™ 525/526 and Forum™ 550/560 com-

munications systems. The Forum™ 5050 communications system

belongs to the Forum™ 5000 product family.

If individual features differ on the systems, a reference is made in

this user guide.

We hope you enjoy using Forum Voicemail.

Contents

Forum Voicemail 5

Features 7

Scope of Features 7

zCall Number of Forum Voicemail. . . . . . . . . . . . . . . . . . . . . 7

zThe Voice Menu: User Guidance . . . . . . . . . . . . . . . . . . . . . 7

zCall Number and Time Stamp . . . . . . . . . . . . . . . . . . . . . . 8

zWelcoming and Closing Texts . . . . . . . . . . . . . . . . . . . . . . . 8

zCustomised Prompt Texts . . . . . . . . . . . . . . . . . . . . . . . . . 8

zCourtesy Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

zNotification of Incoming Messages . . . . . . . . . . . . . . . . . . . 9

zE-mail Notification of Incoming Messages . . . . . . . . . . . . . . 9

zNotification Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

zSecretarial Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

zForwarding to the Voicebox Secretary . . . . . . . . . . . . . . . . 10

zForward Message with Comment . . . . . . . . . . . . . . . . . . . 10

zRemote Access and Remote Control . . . . . . . . . . . . . . . . . 10

Operating Functions 11

zPIN-protected Voicebox. . . . . . . . . . . . . . . . . . . . . . . . . . 11

zCall Forwarding to Voicebox . . . . . . . . . . . . . . . . . . . . . . . 11

zActivating/Deactivating Your Voicebox. . . . . . . . . . . . . . . . 11

zCall Number and Time Stamp On/Off . . . . . . . . . . . . . . . . 12

zWelcoming and Closing Texts . . . . . . . . . . . . . . . . . . . . . . 12

zListening to, Repeating and Deleting Messages . . . . . . . . . 12

zScrolling Between Messages . . . . . . . . . . . . . . . . . . . . . . 12

zPauses During Playback, Fast-forwarding and Rewinding . . . 13

zCalling a Caller Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

zForwarding a Message . . . . . . . . . . . . . . . . . . . . . . . . . . 13

zChange Voicebox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

zLeaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

zSetting a Notification Call . . . . . . . . . . . . . . . . . . . . . . . . 14

zUsing Forum Voicemail from a Remote Terminal . . . . . . . . . 14

Scope of Delivery 15

Configuration and Administration 17

Using Forum Voicemail 20

Preset Functions 20

Setting Functions … 21

z… on the Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

z… via the Forum CTI Application . . . . . . . . . . . . . . . . . . . . 23

Calling Your Voicebox from an Internal Terminal 24

Signalling of New Messages 26

z… on the Forum Phone 515/525/535 and Forum

Phone 520/530 System Telephones . . . . . . . . . . . . . . . . . 26

z… on the Forum Phone 510 . . . . . . . . . . . . . . . . . . . . . . . 26

z… on the Forum Free 565 and Forum Free 575

System Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

z… in the Forum CTI Application. . . . . . . . . . . . . . . . . . . . . 26

z… on Standard Terminals . . . . . . . . . . . . . . . . . . . . . . . . . 26

Accessing and Editing Messages 27

z… on the Forum Phone 515/525/535 and Forum

Phone 520/530 System Telephones . . . . . . . . . . . . . . . . . 27

z… on the Forum Free 565 and Forum Free 575

System Terminals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

z… in the Forum CTI Application. . . . . . . . . . . . . . . . . . . . . 29

z… on Standard Terminals . . . . . . . . . . . . . . . . . . . . . . . . . 29

Calling Your Voicebox from a Remote Terminal 29

Programming a Function Key 30

The “Voicebox” MenuCard 31

The Voice Menu of Forum Voicemail 32

zMenu “1 New messages” . . . . . . . . . . . . . . . . . . . . . . . . . 32

zMenu “2 Existing messages” . . . . . . . . . . . . . . . . . . . . . . 33

zMenu “3 Central settings” . . . . . . . . . . . . . . . . . . . . . . . . 34

zMenu “4 Central welcoming texts” . . . . . . . . . . . . . . . . . . 37

zMenu “5 Changing a voicebox” . . . . . . . . . . . . . . . . . . . . . 37

zMenu “6 Recording and sending a message” . . . . . . . . . . . 37

Appendix 38

Environmental Information 38

Technical Data 39

Overview: Voice Menu 41

Technical support for your

Forum® telephone exchange 43

Forum Voicemail

The Forum Voicemail programme package is the intelligent

voice-mail system of the Forum 500 / Forum 5000 communica-

tions systems. It adds a digital voice-memory and voice-infor-

mation system to the Forum 500 / Forum 5000. Thanks to its

enhanced features and simple operation, it can be used to effec-

tively improve your internal and external voice communications.

The Forum Voicemail programme provides you with an

additional tool. It enables you to administer voiceboxes and

access and process messages from them. You can use this tool not

only as your personal call memory and task service but also as an

electronic notebook, message centre and information distributor.

The voice-mail system is integrated into the communications sys-

tem and allows you to work both on standard terminals (standard

analogue telephones, ISDN telephones, cordless GAP telephones)

and on the Forum 500 / Forum 5000’s system terminals. Mes-

sages received from voiceboxes are displayed on system terminals

and in the Forum CTI application of the communications system.

The voice menus of the Forum Voicemail programme guide you

through its operation step by step. On system terminals, certain

features – such as playback and message deletion – are addition-

ally supported by displays, and enhanced menu cards allow you to

operate these functions faster and more easily.

In order to use the Forum Voicemail programme, you need an

appropriate licence.

This user guide describes the Forum Voicemail programme

as an optional component of the Forum 500 / Forum 5000. It is

designed for users as well as system administrators.

Your Belgacom agent will configure the Forum Voice programme

package and load the necessary voice software into the system.

Please consult your agent if you require additional information or

modifications to your Forum Voicemail installation.

The individual chapters contain background information and con-

crete operating instructions which will help you to work with the

Forum Voicemail programme.

Forum Voicemail

The graphic overview of the voice menus in the appendix to this

user guide provides you with a summary of their available

functions. It can also be separately printed out for use where

necessary.

Note: This user guide describes the features and functions

required for the operation of the Forum Voicemail programme.

It thus complements the user guides for the communications sys-

tem (“Mounting and Commissioning” (Forum 523/524,

Forum 525/526, Forum 550/560) resp. “Commissioning and Main-

tenance” (Forum 5050)), corded and cordless system telephones

used on the Forum 500 / Forum 5000 and standard terminals,

which provide you with detailed information on general operation

and the functions of your communications system and your termi-

nals.

Scope of Features 7

Features

An intelligent voicebox system provides users with enhanced,

easy-to-operate voice-mail functions. The same operating proce-

dures can be used with the Forum Voicemail programme on

corded and cordless system terminals and on standard DTMF

(dual-tone multifrequency) terminals.

Most features provided by the Forum Voicemail programme can

be set directly on the terminals without the aid of a PC. The con-

figuration and administration of the programme are supported

using the Forum 500 / Forum 5000’s Web console and are

explained in detail in the online help documentation.

Scope of Features

Call Number of Forum Voicemail

Forum Voicemail is accessed via an internal or external call.

Your system administrator configures an appropriate subscriber

call number in the Forum 500 / Forum 5000 and gives it to the

subscribers who have their own voicebox. After users dial this

number, they are guided through further operation by post-dial-

ling digits according to the voice prompts.

The Voice Menu: User Guidance

Internal and external users are guided acoustically through opera-

tion by prompt texts. The prompts are tailored to the current user

– one who has a voicebox or any other caller connected to a

voicebox – and to the situation at hand.

Depending on the type of system terminals used and the features

they are equipped with, information regarding important features

– such as playback or message deletion – is also indicated by the

LEDs and on the display and/or by corresponding icons. On such

devices, menus which have been specially integrated and

expanded for Forum Voicemail can be used instead of the

number keypad to activate features. Code-number procedures

Scope of Features8

Features

can be executed on the Forum Voicemail at all times by post-

dialling digits – immediately after dialling the call number and

before or during prompt texts.

Call Number and Time Stamp

All incoming messages in the voicebox are automatically stamped

with their date and time of arrival. The caller’s call number – if

transmitted – is also recorded. The call number and the time

stamp can be played back when you listen to messages; on sys-

tem terminals they can also be displayed.

Welcoming and Closing Texts

Forum Voicemail comes with standard texts. All voicebox own-

ers can also record personal texts for welcoming and saying good-

bye to callers.

Customised Prompt Texts

Users of a voicebox can edit (i.e. record, play, correct or delete)

their personal prompt texts for Forum Voicemail on any tele-

phone or via the Forum CTI application. These texts can also be

stored via the Forum CTI application.

Courtesy Service

Forum Voicemail supports the Courtesy Service feature for

configured user groups as well as for the external call numbers of

the multi-terminal and system connection. Every caller hears the

central welcoming text assigned to the user group or call number

after a specified number of rings. This text could be a current

advertisement, for example. Then he hears a ring tone again or

music on hold until he is connected to the destination.

Users with appropriate authorisation can edit up to eight central

welcoming texts for Forum Voicemail. The Courtesy Service

function in conjunction with a voicebox can be practical if a desti-

nation in the Forum 500 / Forum 5000 is configured as an

enquiry station with a queue in which each caller can be lined

up.

Ce manuel convient aux modèles suivants

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