Avaya G700 Manuel utilisateur

555-245-758 Issue 4 February 2006 1

Job Aid: Firmware Download Procedures for the

G700 Media Gateway

This document describes the procedures for upgrading the firmware on one or more of the

processors and/or media modules in an Avaya G700 Media Gateway. The upgrade procedures

are the same whether the G700 is controlled by an Avaya S8300, S8400, S8500, or

S8700-series Media Server. This document does not cover upgrading or patching the

Communication Manager software on a media server.

Note:

Note: The step-by-step procedures below illustrate CLI commands. The Upgrade Tool

performs the same procedures automatically. This tool is available on the primary

controller’s Web Interface and is the preferred way to do the installation step,

particularly if you are upgrading more than one G700.

The Avaya Gateway Installation Wizard (IW) is another time-efficient alternative

tool when a single G700 requires firmware upgrades.

Overview

This section provides introductory information and a summary of the firmware upgrade process.

Assumptions

This document was written assuming the following:

●G700 system has been installed and configured with IP addresses.

●The computer used to perform the upgrade procedures is a Windows-based PC, either a

customer PC or an Avaya technician’s laptop. This computer is set up as a TFTP server on

the customer’s LAN.

●The media server controlling the G700 is an S8300, S8400, S8500, S8700, or S8710

Media Server running Communication Manager.

●The audience for this document is familiar with Windows and basic networking concepts,

and the use of ftp and telnet commands.

Job Aid: Firmware Download Procedures for the G700 Media Gateway

2 Firmware Download Procedures for the G700 Media Gateway

Terminology

The G700 Layer-2 Switching Processor is referred to as the “P330 stack processor” in this

document.

The term “device” is used to refer to a G700 Media Gateway, C360 switch, or other non-G700

P330 switch or router in a P330 “stack.” When more than one G700, C360 switch, and/or other

P330 devices are connected in a stack (up to 10), each device in the stack is assigned a

“module number” from 1 to 10. The module number is used in certain CLI commands to refer to

a particular device in the stack. The bottom device is usually assigned module number 1, and

the module numbers of the devices increase from bottom to top.

Upgrade Targets

The following G700 components can be upgraded using the firmware download procedures.

Processors

●P330 stack Processor (Layer 2 switching processor)

●Media gateway processor (MGP)

●Internal VoIP processor

Media Modules

●MM710 (T1/E1)

●MM711 (Analog)

●MM712 (DCP)

●MM714 (Analog)

●MM716 (Analog)

●MM717 (DCP)

●MM720 (BRI)

●MM722 (BRI)

●MM760 (VoIP)

Overview

555-245-758 Issue 4 February 2006 3

Summary of Upgrade Procedures

Upgrading G700 firmware may be done in two ways:

●Using your laptop as the TFTP server

●Using the S8300 (if present) as the TFTP server

Note:

Note: The download step can be done on any computer that has access to the Internet

and can connect to the TFTP server. The install step can be done on any

computer that has access to the customer’s LAN or that can directly connect to

the G700. These procedures illustrate two specific solutions.

Using your laptop as the TFTP server

Note:

Note: If you do not have a TFTP server installed on your laptop, see Appendix One:

Setting up a TFTP Server.

Do the following steps:

1. If necessary, install TFTP server on your laptop.

2. Download firmware from the Avaya Support website to the c:\tftpboot directory on your

laptop.

3. Install firmware on the G700 target component using either the IW, the Upgrade Tool, or the

command line interface (CLI).

Figure 1 illustrates the firmware upgrade process using your laptop TFTP server.

Figure 1: Firmware upgrade process using laptop tftp server

G700TFTP Serversupport.avaya.com

save to IW or UT

Upgrade Targets:

Processors

and

Media Modules

Download Install

FW Image

Files

Laptop Hard Drive

(C:\tftpboot)

CLI

(copy tftp ...)

Job Aid: Firmware Download Procedures for the G700 Media Gateway

4 Firmware Download Procedures for the G700 Media Gateway

Using the S8300 (if present) as the TFTP server

Do the following steps:

1. Download firmware from the Avaya Support website to a convenient directory on your

laptop.

2. Using the Web Interface on the S8300, “download” firmware files to /var/home/ftp/pub

Note:

Note: This is the S8300 directory into which the Web Interface “Download Files”

function puts firmware files. It is then necessary to use CLI commands to copy

these files to the /tftpboot directory on the S8300 prior to the installation step. For

this copy procedure, see Appendix Two: Using the TFTP server on the S8300

Media Server to install firmware.

3. Install firmware on the G700 target component using either the AIW/Upgrade Tool or the

command line interface (CLI).

Figure 2 illustrates the firmware upgrade process using the S8300 TFTP server.

Figure 2: Firmware upgrade process using S8300 tftp server

Connectivity

You can perform the download and install steps using any computer that is connected to the

customer LAN and the Internet.

G700TFTP Serversupport.avaya.com

save to

IW or UT

Upgrade Targets:

Processors

and

Media Modules

Download Install

FW Image

Files

Laptop Hard Drive

CLI

CLI copy to

S8300 Hard Drive

/var/home/ftp/pub

Web Interface

Download to

/tftpboot

(copy tftp ...)

Overview

555-245-758 Issue 4 February 2006 5

Connection for the Download Step

To download the firmware image files, connect to the Internet and point your web browser to

http://support.avaya.com. Save the files to your computer’s hard drive.

Connection to the S8300 for the Install Step

The Install step can be done by connecting the technician’s laptop in one of the following ways:

●LAN Connection

●Direct Connect to the S8300

●Direct Connection to the G700 Serial Port

LAN Connection

To install the downloaded firmware image files, connect your laptop or PC to the customer’s

LAN then telnet to the P330 stack processor. If your laptop or PC is not registered on the

customer’s LAN, you will need to work with the LAN administrator to assign an IP address to

your computer.

After connecting to the customer LAN, connect to the P330 stack processor:

1. Telnet to the P330 stack processor —

Go to Start > Run and enter telnet <IP address>, where <IP address> is the IP

address of the P330 stack processor.

2. Log in as root at the Welcome to Avaya P330 screen.

Direct Connect to the S8300

If the G700 has an S8300 installed (either as the active controller or in LSP mode) you can

connect a laptop to the Services port on the S8300.

The laptop must have the following TCP/IP configuration:

- IP address: 192.11.13.5

- Subnet mask: 255.255.255.252

- No DNS or WINS servers specified

To set up a direct connection to the S8300:

1. Connect a crossover cable from the network interface card (NIC) on your laptop to the

services port (RJ-45 jack) in the middle of the S8300.

2. Telnet to 192.11.13.6 on the S8300.

3. Log in as craft or cust.

4. You can now telnet to the P330 stack processor.

Job Aid: Firmware Download Procedures for the G700 Media Gateway

6 Firmware Download Procedures for the G700 Media Gateway

Direct Connection to the G700 Serial Port

You can connect a laptop directly to the G700 serial port on the lower right of the G700 chassis

(labeled "Console").

To connect your laptop to the serial port:

1. Use the RS-232 serial cable and DB-9 adapter provided with the G700 Media Gateway.

2. Attach one end of the RS-232 cable to the serial port

3. Plug the other end of the RS-232 cable into the RJ-45 jack on the DB-9 adapter.

4. Connect the other end of the DB-9 adapter to the 9-pin serial port on your laptop.

5. With your laptop directly connected to the G700 serial port, launch HyperTerminal or similar

terminal emulation program.

6. Choose Call - Connect or the appropriate call command for your terminal emulation

program.

7. Login at the Welcome to Avaya P330 screen as root.

You are now logged-in at the Supervisor level with prompt P330-1(super)#.

References

The following documents are available on the Avaya Support website at For information on

connectivity, initial installation procedures, and Communication Manager upgrades, see

Installing and Upgrading the Avaya G700 Media Gateway and Avaya S8300 Media Server,

555-234-100, Issue 9, February 2006.

For information on maintenance procedures, see:

●Maintenance Commands for Avaya Communication Manager 3.1, 03-300431, Issue 2,

February 2006.

●Maintenance Alarms for Avaya Communication Manager 3.1, 03-300430, Issue 2, January

2005.

●Maintenance Procedures for Avaya Communication Manager 3.1, 03-300432, Issue 2,

January 2005.

If you encounter problems with the procedures in this document, you may find help in S8300

and G700 Troubleshooting Guide, which is part of the Release Notes in the G700 product

documentation set.

For information about the X330 Wan Expansion Module, see Multiservice WAN Access Router

Module User’s Guide.

Download Firmware to the TFTP Server

555-245-758 Issue 4 February 2006 7

Download Firmware to the TFTP Server

The first step in upgrading the firmware on a G700 is to download the firmware image files from

the Avaya Support website to a TFTP server. The TFTP server can be any Windows-, Unix-, or

Linux-based computer connected to the customer LAN. This document assumes that the TFTP

server is a Windows-based computer that you are using to perform the download and install

steps, typically a technician’s laptop that is connected directly to the Services port of the S8300.

To identify which G700 components need to be upgraded, you must check the vintage number

of the installed firmware for each component and compare it with the vintage number of the

firmware available on the Avaya Support website.

If you know which G700 components need to be upgraded, skip the next section, and proceed

to Download Firmware Image Files.

Determine the Firmware to Install on the G700

Use the following procedures to check the vintage or version number of the installed firmware

for the P330 stack processor, the G700 Media Gateway processor (MGP), the G700 internal

VoIP engine, and the media modules. If the version number for the installed firmware is less

than the latest available vintage number, the new firmware for that component should be

downloaded and installed.

Note:

Note: As you view the vintage or version numbers in the following procedure, be sure to

write them down for each G700 component.

Check P330 Stack Processor Firmware Vintage

This procedure checks two image files to determine if new firmware is needed for the P330

stack processor.

1. Telnet to the P330 stack processor and login.

Job Aid: Firmware Download Procedures for the G700 Media Gateway

8 Firmware Download Procedures for the G700 Media Gateway

2. At the P330-1(super)# prompt, type dir to view the currently installed firmware for the

P330 stack processor (referred to on the support.avaya.com Website as "P330 Device

Manager").

3. Compare the version number (ver num) of the EW_Archive file with the version number

(x.x.x) of the latest available firmware image file (p330Tweb.x.x.x.exe). If the current

version number is less than the latest available version number, you should upgrade the

p330Tweb file.

4. Type show image version to view the currently installed P330 firmware.

5. Compare the version number (Version) of G700 Media Gateway in Bank B with the

version number (x_x_x) of the latest available firmware image file (viisax_x_x.exe) in Bank

B. If the current version number is less than the latest available version number, you should

upgrade the viisa file.

Check MGP and Media Module Firmware Vintage

This procedure determines if new firmware is required for the G700 Media Gateway Processor

(MGP), the internal VoIP engine, and the media modules.

1. At the P330-1(super)# prompt, type session mgp.

2. At the MG-001-1(super)# prompt, type show mg list_config.

M# file ver num file type file file

location description

-- ------------- ------- ------------ -------- ----------------

1 module-config N/A Running Conf Ram Module Configuration

1 stack-config N/A Running Conf Ram Stack Configuration

1EW_Archive 4.6.2 SW Web Image Nv-Ram WEB Download

1 Booter_Image 3.2.5 SW Boot Image Nv-Ram Booter Image

Mod Module-Type Bank Version

--- ----------- ---- -------

1 Avaya G700 Media Gateway A 0.0.0

1 Avaya G700 Media Gateway B4.1.2

Download Firmware to the TFTP Server

555-245-758 Issue 4 February 2006 9

Note:

Note: The vintage numbers shown below may not be current. Check

support.avaya.com for the latest versions.

3. Check the vintage number in the FW VINTAGE column for TYPE G700 (SLOT v0). If it is not

the latest available vintage, you should install new firmware for the G700 Media Gateway

processor (MGP). Also check if the vintage number contains an Aor B to designate the

active software bank.

4. In the same row, check the vintage number in the VOIP FW column. This is the vintage

number of the VoIP processor on the motherboard. If it is not the latest available vintage,

you should install new firmware for the G700 VoIP processor.

The VoIP processor on the motherboard is upgraded using the same firmware image file as

the VoIP media module; e.g., mm760v43.fdl. Compare the vintage number of the installed

software found in this step with the vintage number (x) of the mm760vx.fdl file on the

Support website.

5. Check the FW VINTAGE column for vintages of each of the installed media modules:

MM710, MM711, MM712, MM714, MM716, MM717, MM720, MM722, and MM760 to see if

they have the latest vintages. If not, you should install new firmware for these modules.

Note:

Note: The firmware for the S8300 (shown in the list in SLOT v1) is upgraded using

procedures not covered in this document.

SLOT TYPE CODE SUFFIX HW VINTAGE FW VINTAGE VOIP FW

---- ----- ----- ------ ---------- ---------- -------

vo G700 DAF1 A 00 23.17.0(A) 46

v1 S8300 B 2 6 N/A

v2 DCP MM712 A 1 5 N/A

v3 ANA MM711 A 27 61 N/A

v4 DS1 MM710 A 1 9 N/A

Job Aid: Firmware Download Procedures for the G700 Media Gateway

10 Firmware Download Procedures for the G700 Media Gateway

Summary of Firmware Files to Compare

The following table summarizes how to find the version or vintage numbers of the installed

firmware for the G700 components. The second column shows the CLI command to display the

information and the third column shows where to find the version number in the display.

Download Firmware Image Files

Use this procedure to download the G700 firmware image files. Download the files that have

vintage (version) numbers on the website greater than the vintage numbers of the

corresponding installed firmware.

1. Access the Avaya Support website at support.avaya.com.

2. At the Avaya support site, select this sequence of links (or a similar sequence):

> Software & Firmware Downloads

> G700 Media Gateway

-or-

> S8300 Media Server

> Firmware Downloads

> G350 and G700 Media Gateway Firmware Downloads

How to Find the Version Number of Installed Firmware

Component CLI command Table column with

version number Compare with file:

Stack Processor Type

show image version

at the P330-1 prompt

see Version for

G700 Media

Gateway

viisax_x_x.exe

Device Manager Type dir at the P330-1

prompt see ver num for

EW_Archive p330Tweb.x.x.x.exe

Media Gateway

Processor (MGP) Type

show mg list_config

at the MG-001-1

prompt

see FW VINTAGE

for G700, Slot v0 mgp_x_x_x_x.bin

VoIP Processor

on motherboard see VOIP FW for

slot v0 mm760vx.fdl

Media Modules see FW VINTAGE

for each slot mm7xxvx.fdl

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