Avaya 3 Manuel utilisateur

Remote Access Module 3

User's Guide

38HBK00001SBB – Issue 7 (06/2001)

Page 2 - Overview Contents

Page 2 Remote Access Module 3

User's Guide 38HBK00001SBB – Issue 7 (06/2001)

Contents

Contents................................................................................................................ 2

Introduction ........................................................................................................... 3

Overview............................................................................................................ 3

Security ............................................................................................................. 3

Installation............................................................................................................. 4

Location Requirements...................................................................................... 4

Equipment Supplied & Required........................................................................ 5

Attaching the Mounting Brackets ....................................................................... 5

Installing the Remote Access Module................................................................ 6

Installing for Use With INDeX IVM/CCM............................................................ 7

Using With INDeX CCM Client/IVM ................................................................... 8

Restoring INDeX Remote Access Module Defaults ........................................... 9

Introduction Overview - Page 3

Remote Access Module 3 Page 3

38HBK00001SBB – Issue 7 (06/2001) User's Guide

Introduction

Overview

The Remote Access Module kit is used to provide remote

maintenance access to INDeX telephone systems. This guide covers

installation and use with the INDeX telephone system

Remote Access Module

INDeX

Switch

Local Modem

The Remote Access Module is factory pre-set to match the default

baud rate of the INDeX system (currently 9600 bps).

–Previous Remote Access Module Kits

This manual covers Remote Access Module kits based around

the ActionTec modem. For kits based around any other modem

refer to the previous issue of this guide.

Security

The Remote Access Module is a useful tool. It allows remote

diagnostics of faults and often remote correction without the need for

a site visit.

However it also allows a direct route into system programming and

administration that could be abused. You must take measures to

guard this route.

You must :

– Keep the direct telephone number of Remote Access Module

links secure. This also applies to the INDeX system passwords.

– Keep the INDeX system passwords secure.

Page 4 - Location Requirements Installation

Page 4 Remote Access Module 3

User's Guide 38HBK00001SBB – Issue 7 (06/2001)

Installation

Location Requirements

The Remote Access Module is designed for wall mounting near the

INDeX cabinet containing the CPU Cassette. It requires the

following:

145mm

Line Lead

Fused Switch

INDeX Control

Cabinet Serial Ports

9 Pin Serial Lead

supplied with

INDeX CU

(CAB-RAM)

9V DC

Powe

Lead

Direct Exchange Line

(DEL) Master Socket

Mounting Plates

and screws

1. A switched and fused mains power socket.

2. A standard direct exchange line master socket (this allows the

Remote Access Module to operate independent of the INDeX

system's state).

3. A position which leaves the LED indicator lights on the module's

front panel clearly visible.

Rack Systems

Some INDeX systems are installed in a rack. In this case, the

Remote Access Module can be placed in the base of the rack

(directly below the Control Cabinet).

Installation Equipment Supplied & Required - Page 5

Remote Access Module 3 Page 5

38HBK00001SBB – Issue 7 (06/2001) User's Guide

Equipment Supplied & Required

Before installing, check that you have all the parts and tools required.

Remote Access Module Kit

– The Remote Access Module.

– Wall brackets (two) plus screws (four).

– Plug top 9v DC power supply

– Telephone line lead (2.5m).

– Serial Lead (0.5m) (for PC connection only – see page 9).

– This Remote Access Module Short Guide.

– Other item may be included at Avayas' discretion.

Tools & part Required

– Two No. 6 Pan or Round head screws plus suitable wall plug

fixings.

– Drill, drill bits and screw drivers for the fitting of the above items.

– Narrow cross-head screwdriver.

– For on-site programming, a PC with comms/terminal package

and 9-pin serial port.

–Serial Lead (CAB-RAM) supplied with the INDeX CU (for INDeX

system programming).

–Floppy disk labelled PACE 56 Modem Drivers & Utilities 1.03

Optional:

– The Remote Access Module provides a socket for a standard

telephone. This can then use the direct exchange line when the

modem is not active.

Attaching the Mounting Brackets

1. Looking at the base of the unit, there are four fixing screws

(beneath the four stick-on pads).

Note: Do not remove all of these screws at the same time.

2. Remove two of the pads one one side only, undo and remove

the fixing screws. Use two of the longer supplied screws to

attach one of the mounting brackets such that the slotted central

wall fixing holes are seen from outside the unit. See the

illustration on page 4.

3. Repeat step 2 for the other side of the unit for the remaining

mounting bracket.

Page 6 - Installing the Remote Access Module Installation

Page 6 Remote Access Module 3

User's Guide 38HBK00001SBB – Issue 7 (06/2001)

Installing the Remote Access Module

1. Hold the unit against the wall in its intended position. Using the

mounting brackets as a template, mark the position of the fixing

hole on each side. These are approximately 145mm apart

horizontally.

2. Drill and insert two wall plugs and then mount the Remote

Access Module on the wall.

9V DC SERIAL INTERFACE (DTE) Line

3. Connect the serial cable (CAB-RAM) from the units SERIAL

INTERFACE (DTE) socket (25-pin D-type) to one of the INDeX

cabinet's serial ports (9-pin D-types).

– To use the modem link for remote database up and

downloads, you must connect the serial cable to the first

INDeX serial port.

4. Connect the line lead from the unit's LINE socket to the direct

exchange line master socket.

– A dedicated direct exchange line must be used to allow the

unit to operate independent of the INDeX system.

5. Plug the output lead of the Plug Top 9V Power Supply into the

female socket and then connect the plug top into a suitable

mains power outlet. When power is applied, press the Power

Switch on the front of the unit and the MR light on the unit will

illuminate.

Installation Installing for Use With INDeX IVM/CCM - Page 7

Remote Access Module 3 Page 7

38HBK00001SBB – Issue 7 (06/2001) User's Guide

Installing for Use With INDeX IVM/CCM

The following paragraphs provide the details for instruction details for

installation of IND-RAM3 for use with INDeX IVM/CCM. (For details

of Network Support Manager and/or KSM Cable, etc. refer to the

IVM/CCM Installation Manuals).

IVM Server Cassette Installation

To install the IND-RAM3 on the IVM Server Cassette (SVRC)

perform the following.

1. Insert the floppy labelled PACE 56 Modem Drivers & Utilities

1.03 in the floppy disk drive of the Client PC.

2. Using either the NSM (Net Support Manager) or the KSM Cable

connection, connect to the IVM Server Cassette (SVRC) via the

LAN or cable.

3. From the IVM Server Cassette (SVRC), right click on Network

Neighborhood and select Map Network Drive.

4. Browse to network and double click on the ‘ A:\ ‘ floppy disk drive

of the Client PC to map the drive.

5. Go to Control Panel and double click on Modems.

6. At the Install New Modem window, tick the box Do not detect

my modem and then click on Next.

7. At the Install New Modem window click on Have disk.

8. At the Install From disk window, in the Copy from

manufacturers files from box, type in the route of the mapped

floppy disk drive A:\. Click on OK.

9. At the Install New Modem window, from the Manufacturers list

select Pace (PMC Consumer Electronics Ltd.) and from Models

list select Pace 56 Voice Modem. Click on Next.

10. Select the available COM port (e.g. COM1) from the Install New

Modem window and click Next.

11. When the message You will need to restart your machine …. is

displayed, click on OK then Finish.

12. Close the Modem Properties window. At the message Dial-up

Networking need to be configured …. select NO.

13. Restart the PC and shut down the SVRC manually (by pressing

the red button on the front of the cassette). Restart the SVRC

cassette.

Page 8 - Using With INDeX CCM Client/IVM Installation

Page 8 Remote Access Module 3

User's Guide 38HBK00001SBB – Issue 7 (06/2001)

IVM/CCM Client Installation

To install the IND-RAM3 on the IVM and INDeX CCM Client perform

the following.

1. Insert the floppy labelled PACE 56 Modem Drivers & Utilities

1.03 in the floppy disk drive of the Client PC.

2. Go to Control Panel and double click on Modems.

3. At the Install New Modem window, tick the box Do not detect

my modem and then click on Next.

4. At the Install New Modem window click on Have disk.

5. At the Install From disk window, in the Copy from

manufacturers files from box, type in the route of the mapped

floppy disk drive A:\. Click on OK.

6. At the Install New Modem window, from the Manufacturers list

select Pace (PMC Consumer Electronics Ltd.) and from Models

list select Pace 56 Voice Modem. Click on Next.

7. Select the available COM port (e.g. COM1) from the Install New

Modem window and click Next.

8. When the message You will need to restart your machine …. is

displayed, click on OK then Finish.

9. Close the Modem Properties window. At the message Dial-up

Networking need to be configured …. select NO.

10. Restart the PC.

Using With INDeX CCM Client/IVM

To use the Remote Access Module with the INDeX CCM Client or to

access the INDeX Server Cassette remotely, perform the following:

1. Using the serial cable (0.5m) supplied with the kit, connect the

Remote Access Module to your PC.

2. Ensure that your PC's terminal emulation package (e.g.

HyperTerminal) is set to 9600bps, 8 bits, no parity and 1 stop bit.

3. Enter the AT string: AT&F0

This restores the default setting for the module.

4. Disconnect the serial cable from the PC and Remote Access

Module. For connection to the CCM, use the serial cable (0.5m)

supplied with the kit. For connection to the Server Cassette, use

the cable supplied with the Server cassette.

Installation Restoring INDeX Remote Access Module Defaults - Page 9

Remote Access Module 3 Page 9

38HBK00001SBB – Issue 7 (06/2001) User's Guide

Restoring INDeX Remote Access Module Defaults

The Remote Access Module is supplied pre-set for operation with an

INDeX system at 9600bps.

To Locally Restore the Remote Access Module Settings:

1. Using the serial cable (0.5m) supplied with the kit, connect the

Remote Access Module to your PC.

2. Ensure that your PC's terminal emulation package (e.g.

HyperTerminal) is set to 9600bps, 8 bits, no parity and 1 stop bit.

3. Enter the AT string:

AT&F&D0&K0Q1E0TS0=1 (where 0 = zero).

This sets and stores the preferred settings for INDeX operation

as module Profile 0.

The string can be broken down as follows:

&F Restore factory defaults.

&D0 Ignore DTR.

&K0 Disable DTE flow control.

Q1 Disables results code.

E0 Echo disabled.

TTone dialling.

S0=1 Answer after first ring.

4. When finished with the local PC connection, enter the AT

command ATE0Q1 to switch of command echo and modem

responses.

5. Disconnect the serial cable from the PC and Remote Access

Module. Reconnect the serial cable (CAB-RAM) from the INDeX

cabinet to the Remote Access Module .

Page 10 Remote Access Module 3

User's Guide 38HBK00001SBB – Issue 7 (06/2001)

Performance figures and data quoted in this document are typical,

and must be specifically confirmed in writing by Avaya before they

become applicable to any particular order or contract. The

company reserves the right to make alterations or amendments to

the detailed specifications at its discretion. The publication of

information in this document does not imply freedom from patent

or other protective rights of Avaya, or others.

Intellectual property related to this product (including trademarks)

and registered to Lucent Technologies has been transferred or

licensed to Avaya.

This confidential document is the property of Avaya and without its

prior written consent may not be disclosed to a third party nor

copied.

Sterling Court

15 - 21 Mundells

Welwyn Garden City

Hertfordshire AL7 1LZ

United Kingdom

Tel: +44 (0) 1707 392200

Fax: +44 (0) 1707 376933

Email: globalsme@avaya.com

Web: http://www.avaya.com.

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