ATCOM R3(s) Manuel utilisateur
R3(s)IP Phone User Manual
Version: 1.0
2015-05-25
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn2
Content
Contact ATCOM ............................................................................. 5
1、Overview of R3(s) ...................................................................... 6
1.1、Interface ............................................................................ 7
1.2、Hardware ............................................................................. 7
1.3、Software ............................................................................. 7
1.4、Network .............................................................................. 8
1.5、Management and Maintenance ........................................................... 8
1.6、Protocol ............................................................................. 8
1.7、Compliant and Certified Standard ..................................................... 9
1.8、Packing list ......................................................................... 9
1.9、Installation ........................................................................ 10
2、Keypad of IP Phone .................................................................... 14
2.1Describe of the buttons and Screen .................................................... 14
2.2 Line keys LED ........................................................................ 16
2.3 Status Indicator ..................................................................... 16
2.4 Momery keys LED ...................................................................... 16
2.5 LCD screen icons ..................................................................... 16
3、Call Function ......................................................................... 18
3.1、Answer the calls .................................................................... 18
3.2、Make Calls .......................................................................... 19
3.3、Pre-dial ............................................................................ 20
3.4、Multiple line dial-up ............................................................... 20
3.5、Call Hold ........................................................................... 21
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn3
3.6、Call Transfer ....................................................................... 21
3.7、Mute calls .......................................................................... 22
3.8、3-Way Conference .................................................................... 23
3.9、Hang up the phone ................................................................... 23
3.10、Voicemail .......................................................................... 24
4、Keypad and GUI ........................................................................ 24
4.1、Starting ............................................................................ 24
4.2、Standby ............................................................................. 25
4.3、Configuration ....................................................................... 27
4.3.1、Status info ................................................................... 28
4.3.2、Call Features ................................................................. 30
4.3.3、Directory ..................................................................... 46
4.3.4、History ....................................................................... 52
4.3.5、Message ....................................................................... 55
4.3.6、Settings ...................................................................... 57
4.3.7、Display ....................................................................... 73
5、Advanced Feature ...................................................................... 75
5.1、Codecs .............................................................................. 75
5.2、Capture and Upgrading ............................................................... 75
5.3、Auto Upgrade ........................................................................ 76
5.4、Export & Import configuration file .................................................. 78
5.4.1、Export configuration file ..................................................... 79
5.4.2、Import configuration file ..................................................... 80
5.5、Export System log ................................................................... 80
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn4
5.6、Dial plan ........................................................................... 80
5.6.1、Replace Rule .................................................................. 81
5.6.2、Dial-now ...................................................................... 82
5.6.3、Area Code ..................................................................... 84
5.6.4、Block Out ..................................................................... 84
6、FAQ ................................................................................... 86
6.1、How to reset to factory ............................................................. 86
6.2、Upgrade the firmware on safe mode ................................................... 87
6.3、How to make IP Peer to Peer call .................................................... 87
7、Troubleshooting ....................................................................... 88
7.1、The phone is failed to register to SIP server ....................................... 88
7.2、The phone is failed to gain IP address .............................................. 88
7.3、Only one party can hear from another on calling ..................................... 88
8、Abbreviation .......................................................................... 89
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn5
Contact ATCOM
Overview of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping
innovating with customer’s needs oriented , working with partners to establish a total solution
for SMB VoIP with IP phone , IP PBX and Asterisk cards.
With over 10 years’ experience of R&D , manufacturing and service in network and VoIP
filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying
the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and
carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the
customer’s experience and creating the bigger value with our reliable products. Until now, our
VoIP products have been available in 100+ countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755
-
83018618
-
8806
Fax
+ (86) 755
-
83018319
E
-
mail
sales@atcomemail.com
Contact Technical Support
Tel
+ (86) 755
-
83018618
-
8008
E
-
mail
Support@atcomemail.com
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn6
1、Overview of R3(s)
R3(s)
R3(s)with Rainbow ET
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn7
1.1、Interface
Power Input
DC 5V
-
2000mA or PoE
L
AN
Port
RJ45
PC
Port
RJ45
EX
PAN Port
RJ45
Headset Jack
RJ9
Handset Jack
RJ9
1.2、Hardware
LCD
461*278 4.3
”
TFT
FLASH
64
M
RAM
64M
CPU
R3 262MHz Dual
-
Core
R3s 393MHz Dual
-
Core
LED Indicator 1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail
indicator, 1 headset indicator, 1 mute indicator
Rainbow ET
Expansion Module 44 programmable keys on each Rainbow ET.
1.3、Software
Sip 2.0 (RFC3261) and other related SIP RFCs
4 SIP lines registration
STUN
Jitter Buffer, VAD,CNG
G.711A/u, G722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729, Lin16-16, iLBC
Echo Cancellation
SIP Domain name, Authentication and Backup SIP Server
DTMF（Inband, RFC2833, SIP INFO)
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn8
Call transfer, Call forward, 3-way conference, Call hold, Call back
DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial
plan, IP call
Phone book with 200 records, 200 answered calls, 200 missed calls, 200 dialed calls
Auto update via HTTP, FTP, TFTP, PNP
Syslog
SNTP,NTP
Customized Ringtone
Daylight Saving time
VLAN, VPN
WEB access with different login level
Multi-language:English, Chinese, Farsi, French, German, Hebrew, Italian, Portuguese,
Russian, Spanish, Turkish
1.4、Network
LAN/PC:Support Bridge mode
Support VLAN
Support L2TP VPN
Support DHCP、STATIC、PPPoE
Primary/SecondaryDNS Server
Support QoS
Web access via HTTP&HTTPS
1.5、Management and Maintenance
Support safe mode and firmware updating under safe mode
Support different level user management
Configuration via web , keyboard
Support multi-language
Firmware and configuration file auto provision
Support system log
1.6、Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
PPPoE: PPP over Ethernet
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn9
DHCP: Dynamic Host Configuration Protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,
RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP:RTP Control Protocol
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
HTTP:Hypertext Transfer Protocol
FTP:File Transfer Protocol
1.7、Compliant and Certified Standard
CE: AGC01180140201E2，AGC01180140202E2
Comply with ROHS in EU
Comply with ROHS in China
Operation temperature: lower than 60° C
Storage temperature: lower than 60° C
Humidity: 10 to 90% no dew
1.8、Packing list
Mod
el
R3(s)
Tel
e
phone
1Unit
Handset
1
Unit
Handset cable
1
Unit
Stand bracket
1Unit
Power adapter
Optional
Network Cable
1 unit
，
1.5 meters
CD (User m
anu
al)
1
Unit
Rainbow ET
Optional
R3(S) IP Phone User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn10
Headset
Optional
1.9、Installation
R3(s) is able to be connected with network via LAN port. Under the Bridge mode, other devices
(Laptop, IP phone) is able to access network via the PC port of R3(S).
1、Stand bracket installation instruction
A. Put the bottom side of the IP phone upside and press one-side joints of stand bracket
into the slot, please refer the picture as below:
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