ATCOM A68 Manuel utilisateur

A68(W) IP Phone User Manual

Version: 2.0

2017-08-26

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn2

Content

Contact ATCOM ................................................................................. 5

1. Overview of A68(W) ......................................................................... 6

1.1. Interface ......................................................................... 7

1.2. Hardware .......................................................................... 7

1.3. Software .......................................................................... 7

1.4. Network ........................................................................... 8

1.5. Management and Maintenance ........................................................ 9

1.6. Protocol .......................................................................... 9

1.7. Compliant and Certified Standard .................................................. 9

1.8. Packing list ...................................................................... 9

1.9. Installation ..................................................................... 10

2. Keypad and GUI ............................................................................ 13

2.1. Keypad .............................................................................. 14

2.2. Starting ............................................................................ 16

2.3. Standby ............................................................................. 17

3. Call Function ............................................................................. 19

3.1. Answer the calls .................................................................... 19

3.2. Make Calls .......................................................................... 20

3.3. Multiple line dial-up ............................................................... 21

3.4. Call Hold ........................................................................... 22

3.5. Call Transfer ....................................................................... 22

3.6. Mute calls .......................................................................... 23

3.7 3-Way Conference ..................................................................... 23

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn3

3.8. Hang up the phone ................................................................... 24

3.9. Voicemail ........................................................................... 24

4. Configuration ............................................................................. 24

4.1. Status info ......................................................................... 26

4.2. Call Features ....................................................................... 28

4.2.1. Call Forward .................................................................. 29

4.2.2. Call Waiting................................................................... 33

4.2.3. Auto Answer .................................................................. 34

4.2.4. DSS Keys ..................................................................... 34

4.2.5. Key as Send .................................................................. 39

4.2.6. Hotline ....................................................................... 40

4.2.7. Anonymous Call .............................................................. 41

4.3. Contacts ............................................................................ 43

4.4. History ............................................................................. 50

4.5. Message ............................................................................. 53

4.6. Settings ............................................................................ 55

4.7. Display ............................................................................. 78

5. Advanced Feature .......................................................................... 82

5.1. Codecs .............................................................................. 82

5.2. Capture and Upgrading ............................................................... 82

5.3. Auto Provision ...................................................................... 84

5.4. Export & Import configuration file .................................................. 86

5.4.1. Export configuration file ...................................................... 86

5.4.2. Import configuration file ...................................................... 87

5.5. Export & Import CFG file ............................................................ 87

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn4

5.6. Export System log ................................................................... 88

5.7. Dial plan ........................................................................... 88

5.7.1. Replace Rule .................................................................. 89

5.7.2. Dial-now ...................................................................... 90

5.7.3. Area Code .................................................................... 91

5.7.4. Block Out ..................................................................... 92

5.8. TR069 ............................................................................... 93

5.9. Action URL .......................................................................... 95

5.10. Remote Control ..................................................................... 95

6. WI-FI(only for A68W) ...................................................................... 96

6.1. Configure the WIFI on the phone ..................................................... 96

6.2. Configure the WIFI on the WEB ....................................................... 97

6.3. Enterprise WiFi ..................................................................... 98

7. FAQ ....................................................................................... 99

7.1. How to reset to factory ............................................................. 99

7.2. Upgrade the firmware on safe mode .................................................. 100

7.3. How to make IP call ................................................................ 100

8. Troubleshooting .......................................................................... 102

8.1. The phone is failed to register to SIP server ...................................... 102

8.2. The phone is failed to gain IP address ............................................. 102

8.3. Only one party can hear from another on calling .................................... 102

9. Abbreviation ............................................................................. 103

10. FCC Caution ............................................................................. 104

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn5

Contact ATCOM

Overview of ATCOM

ATCOM is the leading VoIP hardware manufacturer in global market. We have been keeping

innovating with customer’s needs oriented , working with partners to establish a total solution

for SMB VoIP with IP phone , IP PBX and Asterisk cards.

With over 10 years’ experience of R&D , manufacturing and service in network and VoIP

filed;mission of creating the biggest value for IP terminals , we commit ourselves in supplying

the competitive IP phone and other terminals for IP PBX , softswitch , IMS , NGN providers and

carriers; supplying the competitive total VoIP solution for SMB market. We keep improving the

customer’s experience and creating the bigger value with our reliable products. Until now, our

VoIP products have been available in 100+ countries and used by millions of end users.

Contact Sales

Address

Area C, A2F , Block 3 ,Huangguan Technology Park , #21

Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China

Tel

+ (86) 755

83018618

8806

A41(w)

+ (86) 755

83018319

mail

sales@atcom

.com.cn

Contact Technical Support

Tel

+ (86) 755

83018618

800

mail

Support@atcom

.com.cn

Website Address:http://www.atcom.cn/

Download Center: http://www.atcom.cn/download.html

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn6

1. Overview of A68(W)

A68(W)

A68(W)with RET

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn7

Type

POE

Power adapter

1000M

A68

Yes

Optional accessory

Yes

A68

Yes

Optional accessory

Yes

A68

Yes

Optional accessory

5G+2.4G

Yes

1.1. Interface

Power Input

DC 5V

2000mA or POE

Port

RJ45

Port

RJ45

EXPAN port

RJ45

Headset Jack

RJ9

Handset Jack

RJ9

1.2. Hardware

LCD

462*278 3.2

”

TFT

FLASH

1Gbit

RAM

1Gbit

CPU

500MHz Dual

Core

LED Indicator 1 Status Light , 4 line indicators, 8 BLF indicators, 1 voicemail

indicator, 1 headset indicator, 1 mute indicator

RET Expansion

Module 44 programmable keys on each RET.

1.3. Software

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn8

 Sip 2.0 (RFC3261) and other related SIP RFCs

 6 SIP line registration

 STUN

 Jitter Buffer, VAD,CNG

 G711A, G711U, G722, G726-16, G726-24, G726-32, G726-40, G729, L16, iLBC_13_3,

iLBC_15_2

 Echo Cancellation

 SIP Domain name, Authentication and Backup SIP Server

 DTMF（RFC2833, Inband, SIP INFO)

 Call transfer, Call forward, 3-way conference, Call hold, Call back

 DND(Do Not Disturb), Auto answer, Blacklists, Block Call-ID, Block Anonymous call, Dial

plan, IP call

 Phone book with 1000contacts and 200 blacklists

 Call History with 400 records include answered calls,missed calls, dialed calls and forward

calls

 Auto update via HTTP, HTTPS, FTP, TFTP, DHCP, RPS and PNP

 Syslog

 SNTP,NTP

 Customized Ringtone

 Daylight Saving time

 VLAN, OpenVPN, Span to PC port, QoS

 802.1X, LLDP

 Enterprise WIFI

 IPv4, IPv6, IPv4&IPv6

 WEB access with different login level

 Soft button: soft button *4

 Redundancy SIP server

 Multi-language: English, French,Hebrew,Russian,Spanish, Chinese,

Persian,Polish,Portuguese, Turkish,German,Italian

 Support 2.4G WiFi and 5G WiFi

1.4. Network

 LAN/PC: Support Bridge mode

 Support VLAN

 Support Open VPN

 Support DHCP, STATIC IP

 Primary/Secondary DNS Server

 Support QoS

 Support LLDP

 Support 802.1X

 Support IPv4, IPv6, IPv4&IPv6

 Support Span pc port

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn9

 Support Enterprise WIFI

 Web access via HTTP&HTTPS

1.5. Management and Maintenance

 Support firmware updating under safe mode

 Support different level user management

 Configuration via web , keyboard

 Support multi-language

 Firmware and configuration file auto provision

 Support system log

1.6. Protocol

 IEEE 802.3 /802.3 u 10 Base T / 100Base TX

 DHCP: Dynamic Host Configuration Protocol

 SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489, RFC3842,

RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889

 TCP/IP: Transfer Control Protocol/Internet Protocol

 RTP: Real-time Transport Protocol

 RTCP:RTP Control Protocol

 DNS: Domain Name Server

 TFTP: Trivial File Transfer Protocol

 HTTP:Hypertext Transfer Protocol

 FTP:File Transfer Protocol

1.7. Compliant and Certified Standard

 CE: AGC01180140201E2，AGC01180140202E2

 Comply with ROHS in EU

 Comply with ROHS in China



 Operation temperature: lower than 60° C

 Storage temperature: lower than 60° C

 Humidity: 10 to 90% no dew

1.8. Packing list

A68(W) IP Phone User Manual

ATCOM TECHNOLOGY CO., LIMITEwww.atcom.cn10

Model

A68

(W)

Telephone

1 Unit

Handset

1 Unit

Handset cable

1 Unit

Stand bracket

1 Unit

Wall bracket

1 Unit

Power adapter Standard

Network Cable

1 Unit

，

1.5 meters

Quickstart Guide

1 Unit

Headset

Optional

1.9. Installation

Connect network cable

A68(W) is able to be connected with network via LAN port. Under the Bridge mode, other

devices (Laptop, IP phone) is able to access network via the PC port of A68(W).

Connect WiFi

A41W is able to connect the WiFi.

Ce manuel convient aux modèles suivants

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