Arris Touchstone TG2492S/CE Manuel utilisateur

Touchstone TG2492 Telephony

Gateway

User Guide

Release 24 STANDARD 1.1 March 2015

Touchstone TG2492 Telephony Gateway User Guide

Release 24 STANDARD 1.1

ARRIS Copyrights and Trademarks

reproduced in any form or by any means or used to make any derivative work (such as

translation, transformation, or adaptation) without written permission from ARRIS

Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to

make changes in content from time to time without obligation on the part of ARRIS to

provide notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other

trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and the names of their products. ARRIS disclaims proprietary

interest in the marks and names of others.

ARRIS provides this guide without warranty of any kind, implied or expressed, including,

but not limited to, the implied warranties of merchantability and fitness for a particular

purpose. ARRIS may make improvements or changes in the product(s) described in this

manual at any time.

The capabilities, system requirements and/or compatibility with third-party products

described herein are subject to change without notice.

Patent Notice

Protected under one or more of the following U.S. patents: http://www.arris.com/legal

Other patents pending.

Table of Contents

Chapter 1. Overview.............................................................................. 5

Introduction.................................................................................................5

Getting Support ............................................................................................6

Chapter 2. Safety Requirements ............................................................... 7

European Compliance .....................................................................................8

Energy Consumption.................................................................................9

Chapter 3. Getting Started .....................................................................10

About Your New Telephony Gateway................................................................. 10

What's in the Box......................................................................................... 10

Items You Need........................................................................................... 11

Getting Service........................................................................................... 12

System Requirements ................................................................................... 12

Recommended Hardware......................................................................... 13

Windows ............................................................................................. 13

MacOS................................................................................................ 13

Linux/other Unix................................................................................... 13

About this Manual........................................................................................ 14

What about Security..................................................................................... 14

Ethernet or Wireless?.................................................................................... 15

Chapter 4. Installing and Connecting your Telephony Gateway ........................17

Front Panel................................................................................................ 18

Rear Panel................................................................................................. 19

Selecting an Installation Location..................................................................... 20

Desktop Mounting Instructions................................................................... 20

Factors Affecting Wireless Range ............................................................... 20

Connecting the Telephony Gateway.................................................................. 22

Configuring Your Wireless Connection ............................................................... 23

Accessing the Configuration Interface ......................................................... 24

Setting Parental Controls............................................................................... 25

Finding the MAC Address of a Computer....................................................... 25

Making Your Parental Control Settings......................................................... 25

Chapter 5. Configuring Your Ethernet Connection ........................................28

Requirements............................................................................................. 28

How to use this Chapter ................................................................................ 28

TCP/IP Configuration for Windows XP................................................................ 28

TCP/IP Configuration for Windows Vista............................................................. 29

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 3

TCP/IP Configuration for Windows 7 or Windows 8................................................ 30

TCP/IP Configuration for MacOS X .................................................................... 30

Chapter 6. Using the Telephony Gateway...................................................31

Setting up Your Computer to Use the Telephony Gateway....................................... 31

Indicator Lights for the TG2492....................................................................... 32

Wiring Problems.................................................................................... 32

Patterns: Normal Operation (LAN and Telephone)........................................... 33

Patterns: Normal Operation (WAN)............................................................. 33

Patterns: Startup Sequence...................................................................... 34

Using the Reset Button............................................................................ 35

Resetting the Router to Factory Defaults ..................................................... 36

Chapter 7. Troubleshooting....................................................................37

The Telephony Gateway is plugged in, but the Power light is Off.............................. 37

I'm not getting on the Internet (all connections) .................................................. 37

I'm not getting on the Internet (Ethernet) .......................................................... 38

I'm not getting on the Internet (Wireless)........................................................... 38

My wireless Internet connection stops working sometimes ...................................... 38

I can get on the Internet, but everything is slow .................................................. 38

I don't have a dial tone when I pick up the phone - why? ........................................ 39

Chapter 8. Glossary..............................................................................40

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 4

Chapter 1

Overview

Introduction

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming

media, downloading new software, checking your email, or talking with friends on the

phone, the Touchstone TG2492 Telephony Gateway brings it all to you faster and more

reliably. All while providing toll quality Voice over IP telephone service and both wired and

wireless connectivity.

The Touchstone TG2492 Telephony Gateway provides four Ethernet connections for use as

the hub of your home/office Local Area Network (LAN). The TG2492 also provides

802.11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. In addition,

the TG2492 provides for up to two separate lines of telephone service.

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 5

Chapter 1: Overview

Installation is simple and your cable company will provide assistance to you for any special

requirements.

Getting Support

If you need assistance with your ARRIS product please contact your cable company.

For additional technical information and product User Guides please visit the ARRIS

Support website at http://www.arris.com/consumer.

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 6

Chapter 2

Safety Requirements

The ARRIS Telephony Gateway complies with the applicable requirements for

performance, construction, labeling, and information when used as outlined below:

CAUTION

Potential equipment damage

Potential loss of service

Connecting the Telephony Gateway to existing telephone wiring should only be performed

by a professional installer. Physical connections to the previous telephone provider must

be removed and the wiring must be checked; there must not be any voltages. Cancelation

of telephone service is not adequate. Failure to do so may result in loss of service and/or

permanent damage to the Telephony Gateway.

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified

personnel only!

The Telephony Gateway is designed to be connected directly to a telephone.

Connecting the Telephony Gateway to the home’s existing telephone wiring should only

be performed by a professional installer.

Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming

pool, etc.), to avoid risk of electrocution.

Do not use the telephone to report a gas leak in the vicinity of the leak.

The product shall be cleaned using only a damp, lint-free, cloth. No solvents or

cleaning agents shall be used.

Do not use spray cleaners or aerosols on the gateway.

Avoid using and/or connecting the equipment during an electrical storm, to avoid risk

of electrocution.

Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat

registers, space heaters, fireplaces, etc.).

Use only the external AC power adapter (if provided) and power cord included with the

equipment.

Equipment should be installed near the power outlet and should be easily accessible.

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 7

Chapter 2: Safety Requirements

The shield of the coaxial cable must be connected to earth (grounded) at the entrance

to the building in accordance with applicable national electrical installation codes. In

the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the

European Union and in certain other countries, CATV installation equipotential

bonding requirements are specified in IEC 60728-11, Cable networks for television

signals, sound signals and interactive services, Part 11: Safety. This equipment is

intended to be installed in accordance with the requirements of IEC 60728-11 for safe

operation.

If the equipment is to be installed in an area serviced by an IT power line network, as is

found in many areas of Norway, special attention should be given that the installation

is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.

In areas of high surge events or poor grounding situations and areas prone to lightning

strikes, additional surge protection may be required (i.e. PF11VNT3 from American

Power Conversion) on the AC, RF, Ethernet and Phone lines.

When the Telephony Gateway is connected to a local computer through Ethernet

cables, the computer must be properly grounded to the building/residence AC ground

network. All plug-in cards within the computer must be properly installed and

grounded to the computer frame per the manufacturer’s specifications.

Ensure proper ventilation. Position the Telephony Gateway so that air flows freely

around it and the ventilation holes on the unit are not blocked.

Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or

which may be damaged by the heat generated by the modem, its power supply, or other

accessories.

European Compliance

This product complies with the provisions of the Electromagnetic Compatibility (EMC)

Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive

(73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the

CE marking in accordance with the above applicable Directive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc.,

3871 Lakefield Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this product or battery is governed by

Directive 2002/96/EC of the European Parliament and of the Council on

waste electrical and electronic equipment (WEEE). WEEE could potentially

prove harmful to the environment; as such, upon disposal of the Telephony

Gateway the Directive requires that this product must not be disposed as

unsorted municipal waste, but rather collected separately and disposed of in

accordance with local WEEE ordinances.

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 8

Chapter 2: Safety Requirements

This product complies with directive 2002/95/EC of the European Parliament

and of the Council of 27 January 2003 on the restriction of the use of certain

hazardous substances (RoHS) in electrical and electronic equipment.

Energy Consumption

In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a power

switch. The following energy consumption figures apply (measured with a wattmeter at the

outlet):

Switch State Power Consumption

OFF 0.3 W

ON 12.0 W (idle)

15.3 W (typical)

Note: In most instances, ARRIS recommends that the power switch remain in the ON

position at all times. Turning the switch OFF disables the device, including both data

service and telephone service. Turning the switch OFF is recommended only during

vacations or similar extended absences.

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 9

Chapter 3

Getting Started

About Your New Telephony Gateway

The Touchstone TG2492 Telephony Gateway is DOCSIS and Euro-DOCSIS compliant with

the following features:

Speed: up to twenty four times faster than DOCSIS 2.0 cable modems.

Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can

be used simultaneously

Flexibility: provides two independent lines of telephone service as well as high speed

data

Compatibility:

Data services: DOCSIS 3.0 and Euro-DOCSIS 3.0 compliant and backward-

compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your

cable -company)

Telephony services: PacketCable™ 2.0 compliant

The TG2492 provides:

2.4 GHz radio and 5 GHz radio for wireless 802.11a/b/g/n/ac connectivity

Four Ethernet ports for connections to non-wireless devices

Up to two lines of telephone service

DOCSIS 3.0 and Euro-DOCSIS 3.0 compliant

One USB host port (supported features determined by your cable company)

What's in the Box

Make sure you have the following items before proceeding. Call your cable company for

assistance if anything is missing.

Telephony Gateway

External AC Power Adapter and Power Cord

Wireless Connection Configuration Guide

Ethernet Cable

End User License Agreement

Release 24 STANDARD 1.1 March 2015 Touchstone TG2492 Telephony Gateway User Guide 10

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