iii • Schlage • ENGAGE Managed Property User's Guide
Contents
2 About this document
2 Copyright
4 Introduction
4 Purpose
4 Introduction to ENGAGE Technology
5 System and Product Revisions
5 Customer Support
6 Terms and Definitions
7 ENGAGE or PACS Managed Properties
9 Overview of ENGAGE Enabled Products
9 LE and LEB Mobile Enabled Wireless Mortise Locks
10 NDE80 and NDEB
11 Control Mobile Enabled Smart Lock
12 CTE Single Door Controller
13 MT20 Credential Enrollment Readers
13 MT20W Credential Enrollment Readers
14 Wi-Fi Network Requirements
15 Best Practices and Things to Remember
15 ENGAGE System Set-up
15 ENGAGE Device Set-up
16 Control Mobile Enabled Smart locks
17 Factory Default Reset
17 Moving Devices Between ENGAGE Accounts
17 Dual Technology Credentials
18 Daily System and Other Operations
18 Assign New Access
18 Clearing Access Assignments on Existing
Credentials
19 Resident Move Out Processes
20 Remove User and Access from ENGAGE
22 Delete User Access Rights
22 Deleting Devices
23 Updating Device Firmware
34 Scheduled “Overnight” Firmware Updates
36 Retrieving Audit Data from Devices
36 Viewing Audit Information
47 Synchronization
59 Viewing Audit Information
62 Web Application
62 Introduction
62 Supported Web Browsers
63 Interface Reference
64 Create Account
65 Log In
66 Create Site
67 Users
79 Devices
88 Device Groups
90 Schedules
95 Holidays
99 My Team
101 Global Settings
101 Firmware
102 Credentials
102 Device Defaults
108 Reader Defaults
109 Mobile Application
109 Introduction
109 Supported Devices and Requirements
110 Log In
110 Main Menu
110 Devices
113 Users
114 My Team
115 Sites
116 No-Tour Feature
116 Overview
117 Enable No-Tour Feature
118 Update Credential for No-Tour Programming
120 No-Tour Temporary Maintenance Access
122 Installation and Commissioning
123 Control Mobile Enabled Smart Lock
131 LE and LEB ENGAGE Devices
140 NDE80 and NDEB ENGAGE Devices
149 CTE Controller with Multi-Technology Readers
161 MT20
163 MT20W ENGAGE Device
179 Credentials
180 Enroll Smart Credentials in Bulk
181 Enroll a Smart Credential Individually
186 Physical Credential Reuse: Best Practices
186 Mobile Credential Overview
192 Using Master Credentials
197 Troubleshooting
197 Activity and Diagnostics Audits
197 Inviting Team Members
197 Device Commissioning
197 Construction Mode
198 MT20W
198 MT20W does not connect to the local Wi-Fi
Network
198 Control Mobile Enabled Smart Lock - “Jump Start”
Process
199 Setting Device Date and Time
199 Device Firmware Updates Overnight Not
Performed
199 CTE and Credential Reader Stopped Working
200 Frequently Asked Questions
205 Appendix A: Capabilities by Property Role
206 Appendix B: ENGAGE Training
207 Appendix C: Credential Functions
