3Com ISDN Modem Manuel utilisateur

MPACT



XTERNAL

ISDN M

ODEM

SER

UIDE

Part No. 09-0885-001

Published July 1997

3Com Corporation

■

5400 Bayfront Plaza

■

Santa Clara, California

■

95052-8145



in any form or by any means or used to make any derivative work (such as translation,

transformation, or adaptation) without permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to make changes in

content from time to time without obligation on the part of 3Com Corporation to provide

notiﬁcation of such revision or change.

3Com Corporation provides this documentation without warranty of any kind, either implied or

expressed, including, but not limited to, the implied warranties of merchantability and ﬁtness for a

particular purpose. 3Com may make improvements or changes in the product(s) and/or the

program(s) described in this documentation at any time.

UNITED STATES GOVERNMENT LEGENDS:

If you are a United States government agency, then this documentation and the software

described herein are provided to you subject to the following restricted rights:

For units of the Department of Defense:

Restricted Rights Legend:

Use, duplication or disclosure by the Government is subject to restrictions

as set forth in subparagraph (c) (1) (ii) for restricted Rights in Technical Data and Computer

Software clause at 48 C.F.R. 52.227-7013. 3Com Corporation, 5400 Bayfront Plaza, Santa Clara,

California 95052-8145.

For civilian agencies:

Restricted Rights Legend:

Use, reproduction or disclosure is subject to restrictions set forth in

subparagraph (a) through (d) of the Commercial Computer Software - Restricted Rights Clause at

48 C.F.R. 52.227-19 and the limitations set forth in 3Com Corporation’s standard commercial

agreement for the software. Unpublished rights reserved under the copyright laws of the United

States.

The software described in this documentation is furnished under a license agreement included

with the product either as a separate document or on the software distribution diskette in a root

directory ﬁle named LICENSE.TXT. If you are unable to locate a copy, please contact 3Com and a

copy will be provided to you.

Unless otherwise indicated, registered trademarks are registered in the United States and may or

may not be registered in other countries.

3Com is a registered trademark of 3Com Corporation. 3ComImpact is a trademark of 3Com

Corporation.

CompuServe is a registered trademark of CompuServe, Inc. IBM and AT are trademarks of

International Business Machines Corporation. Apple and Macintosh are trademarks of Apple

Computer Corporation. UL is a trademark of Underwriters Laboratories, Inc. Pentium is a

trademark of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of

Microsoft Corporation. Siemens is a trademark of Siemens Artiengesellschaft. AT&T is a trademark

of American Telephone & Telegraph Company. Northern Telecom is a trademark of Northern

Telecom Limited. Motorola is a trademark of Motorola, Inc. LZS is a trademark of hi/fn, Inc. Hayes

is a trademark of Hayes Microcomputer Products, Inc. AdTran is a trademark of AdTran Inc.

Other brand and product names may be registered trademarks or trademarks of their respective

holders.

Guide written by Eric Heller.

5-Y

EAR

IMITED

ARRANTY

The warranty for the 3ComImpact™ IQ External ISDN

Modem is as stated in the Limited Warranty statement

found at the back of this User Guide with the

exception that the 3ComImpact IQ External ISDN

modem has a 5-year limited warranty on the

hardware in lieu of the standard 1-year warranty.

The software for the 3ComImpact IQ External ISDN

Modem has a 90-day warranty as further speciﬁed in

the Limited Warranty statement.

To ensure the very best 3Com service and support,

take the time to register on-line or complete the

product registration card.

ONTENTS

BOUT

HIS

UIDE

Introduction 1

How to Use This Guide 1

Conventions 2

NTRODUCTION

3C882 ISDN Modem Features 1-2

3C882 ISDN Modem Package Contents 1-4

Before You Install the 3C882 ISDN Modem 1-5

IBM PC or Compatible Requirements 1-6

Apple Macintosh Requirements 1-6

ISDN Information 1-7

NSTALLING

THE

3C882 ISDN M

ODEM

Familiarizing Yourself with the 3C882 ISDN Modem 2-2

Installing a Serial Cable 2-3

Installing the ISDN Cable 2-5

Installing Analog Equipment 2-5

Installing the Power Cable 2-7

ONFIGURATION

FOR

IBM-C

OMPATIBLE

Conﬁguring the 3C882 ISDN Modem for a PC 3-1

Installing the 3C882 Software 3-2

Running the SPID Wizard 3-3

Running the SPID Wizard Again 3-8

Conﬁguring Multilink PPP 3-9

Conﬁguring the B Channel Rate 3-10

Conﬁguring Voice Call Routing 3-10

Verifying the Conﬁguration 3-13

Setup Using Windows 95 3-15

Setup Using Windows NT 3.5.1 RAS 3-17

Setup for Windows NT 4.0 3-20

Conﬁgure Dial-Up Networking 3-23

Dial Up Networking for Windows 95 3-23

To conﬁgure Dial-Up Networking manually: 3-23

Running the Internet Set-Up Wizard 3-24

Dial-up Networking for Windows NT 4.0 3-26

Setup for 230Kbps 3-30

Setting up 230K for Windows NT 3.5.1 3-30

Setting up 230K for Windows 95 and Windows NT 4.0 3-31

ONFIGURATION

FOR

PPLE

ACINTOSH

OMPUTER

Conﬁguring the 3C882 ISDN Modem for a Macintosh Computer 4-1

Installing the 3C882 Software 4-2

Running the SPID Wizard 4-3

Conﬁguring Multilink PPP 4-7

Conﬁguring the B Channel Rate 4-8

Conﬁguring Voice Call Routing 4-9

Two Telephone Numbers and Two Analog Devices 4-10

Verifying the Conﬁguration 4-11

Conﬁguring Internet Access for a

Macintosh Computer 4-12

Set Up Using OT/PPP and Open Transport 4-12

Set Up Using FreePPP with Open Transport 4-16

DVANCED

ONFIGURATION

Advanced Conﬁguration Parameter Default Values 5-1

Changing the Parameter Settings 5-4

UPPLEMENTARY

OICE

EATURES

Supplementary Voice Features 6-1

Call Forwarding 6-1

ISDN Call Waiting 6-2

Call Conference 6-3

Call Drop 6-4

Call Transfer 6-4

ISDN Service from Paciﬁc Bell 6-5

LACING

AND

ECEIVING

ALLS

Placing ISDN Data Calls 7-1

Placing Calls Automatically 7-2

Placing Calls Manually 7-2

Placing Multilink PPP Calls 7-3

Placing a TollMizer Call 7-4

Receiving ISDN Data Calls 7-5

Placing Voice Calls Using an Analog Phone Port 7-6

Receiving Voice Calls Using an Analog Phone Port 7-6

ISDN Call Logging 7-7

ROUBLESHOOTING

Checking the Basics 8-2

Monitoring LEDs 8-2

Monitoring the TEST LED 8-2

Monitoring the D Channel LED 8-3

Monitoring the B Channel LEDs 8-3

Monitoring the SD LED 8-3

Monitoring the RD LED 8-3

Monitoring the DTR LED 8-4

Evaluating Symptoms and Solutions 8-4

Microkey Error Codes 8-8

Restoring the 3C882 ISDN Modem to Autobaud 8-9

Using On-Line Help 8-10

Finding More Information 8-10

Downloading Firmware to Your 3C882 ISDN Modem 8-10

RDERING

ISDN S

ERVICE

Placing the ISDN Order Through 3Com A-1

Placing the ISDN Order Through Your Telephone Company A-1

What Do I Need To Support Supplementary Voice Features? A-3

ISDN Line Parameter Tables A-4

AT&T 5ESS Switch NI1 A-5

AT&T 5ESS Custom Switch A-6

NorthernTelecomDMS 100 Switch A-7

Siemens EWSD Switch A-8

AT C

OMMANDS

, S R

EGISTERS

AND

ESULT

ODES

AT Command Set B-1

S Registers B-4

Result Codes B-9

PECIFICATIONS

3C882 ISDN Modem Speciﬁcations C-1

RS-232 COM Port Pin Speciﬁcations C-2

PC Serial Cable Pin Speciﬁcations C-3

Macintosh Serial Cable Pin Speciﬁcations C-3

ONFIGURATION

SING

DOS

Conﬁguration Using DOS D-1

LOSSARY

NDEX

IMITED

ARRANTY

SER

OFTWARE

ICENSE

GREEMENT

FCC C

LASS

B C

ERTIFICATION

TATEMENT

ANADIAN

OTICE

IGURES

1-1

Network Access with the 3C882 ISDN Modem 1-1

1-2

ISDN Information Sheet 1-7

2-1

Installation Steps for the 3C882 ISDN Modem 2-1

2-2

Front Panel LED Indicators 2-2

2-3

Back Panel Connectors 2-2

2-4

Computer to 3C882 ISDN Modem COM Port Connection 2-4

2-5

ISDN Cable Connection 2-5

2-6

Analog Equipment Connection 2-6

2-7

Power Cable Connection 2-7

3-1

Main Conﬁguration Steps for a PC 3-1

3-2

Run Dialog Box 3-2

3-3

Welcome Screen for PC 3-2

3-4

3ComImpact IQ Globe Icon 3-4

3-5

SPID Wizard Start Message for PC 3-4

3-6

First Telephone Number Dialog Box for PC 3-5

3-7

Second Telephone Number Dialog Box for PC 3-6

3-8

Successful Conﬁguration Dialog Box 3-6

3-9

Conﬁguration Dialog Box for PC 3-7

3-10

Voice Call Routing Default Setting 3-11

3-11

Conﬁguration for One Telephone Number and Two Devices 3-12

3-12

Conﬁguration for Two Telephone Numbers and Two Analog

Devices 3-12

3-13

New Hardware Dialog Box 3-15

3-14

Install From Disk Dialog Box 3-16

3-15

Select Device Dialog Box 3-16

3-16

Network Settings Dialog Box 3-18

3-17

Remote Access Setup Dialog Box 3-19

3-18

Install New Modems Dialog Box 3-21

3-19

Modem Manufacturers and Models Dialog Box 3-22

3-20

New Phonebook Entry Wizard 3-27

3-21

Phonebook Entry Screen 3-28

3-22

Server Type Screen 3-28

4-1

3C882 Conﬁguration Steps for a Macintosh 4-1

4-2

Installation Message Box 4-2

4-3

Successful Installation Message Box 4-3

4-4

3ComImpact IQ Program Icon 4-3

4-5

Select Modem Port Screen 4-4

4-6

SPID Wizard Start Screen 4-4

4-7

First Telephone Number Screen for Macintosh 4-5

4-8

Second Telephone Screen for Macintosh 4-6

4-9

Conﬁguration Dialog Box for Macintosh 4-7

4-10

Voice Call Routing Default Setting 4-9

4-11

Conﬁguration for One Telephone Number and Two Devices 4-10

4-12

Conﬁguration to ring both ports simultaneously 4-11

4-13

PPP Control Panel 4-13

4-14 OT/PPP Modem Control Panel 4-14

4-15 TCP/IP Control Panel 4-15

4-16 FreePPP Setup Screen 4-16

4-17 FreePPP Account Screen 4-17

4-18 FreePPP Connection Screen 4-18

4-19 FreePPP Modem Setup Screen 4-18

4-20 FreePPP TCP/IP Control Panel 4-20

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