Caption Assist App
The Caption Assist app is available to help purchase
hours, select languages and manage captioning sessions.
Download the app from your personal device’s app store.
To connect the app to your Caption Assist, scan the QR
code visible in the SoundPlus Media Player.
SoundPlus Media Player
The Caption Assist can display streaming video output
over the SoundPlus Media Player. The video will match any
HDMI video output. The player will let you select from any
stream sent from a Caption Assist system.
Downloading the Software
Download the software from www.williamsav.com. The
firmware can be found on the product page, or under the
Support - Downloads section.
Installing the Video Software
After downloading the software, unzip the file that you’ve
downloaded and run the installer. Follow the installer’s
prompts and instructions until the installation is complete.
Using the Video Software
Once installed, open the web conference software of your
choice. While the web conference software is running, also
open the SoundPlus Media Player.
During your web conference, share the SoundPlus Media
Player like you would a document or your screen. For
instructions on sharing your screen, please view your web
conference software’s documentation.
Captioning Sessions
Purchasing Hours
Caption Assist requires a fee in order to be used. Google
charges for use of their cloud services, which is how
Caption Assist receives its captioning.
Hours can be purchased in groups of 8-hours, but the hours
do not need to be used continuously. For instance, you can
run one 4-hour session on a Monday, a 2-hour session on
Thursday, and use the remaining 2-hours the next week.
Multiple groups of hours can be purchased at one time, if
desired. If you have a 4-hour meeting every day, you can
purchase three 8-hour groups at once for a total of 24
hours of live captioning. Hours do not expire.
To purchase hours, scan the QR code on the Caption
Assist’s output display with the app. Once connected, tap
the shopping cart icon in the bottom right corner of the
screen.
Starting a Session
Sessions may be started from the Caption Assist App, or by
using a USB mouse connected to the Caption Assist.
If using a mouse:
On the toolbar or Caption Assist App, click the green START
button with the provided mouse.
If using the app:
Scan the QR code on the output display to connect to your
Caption Assist device. Once connected, tap on the START
button.
Stopping a Session
Tap STOP on the toolbar or Caption Assist app to pause the
session. When stopped, you can switch languages, take a
break, or finish your session.
Language Selection
The language and dialect of the audio that is being
captioned must be selected. Selecting the correct dialect
is important. For example, English in South Africa sounds
drastically dierent from English in Canada. Not all
languages have dialects, however.
In the Language Selection menu, find the language first and
then look at the two character code next to the language.
Each letter will be in a small box. These boxed letters
indicate the dialect. For a full lists of languages and dialect
codes, see the full user manual.
For Additional Information
This manual is a quick start guide for getting your Caption
Assist up-and-running. It covers basic cable connection
and setup. Most features and customization options are not
documented in this manual.
For additional information, feature instructions, warranty
information and more, please download the full user
manual from the Caption Assist product page on Williams
AV’s website.
info@williamsav.com / www.williamsav.com
800-843-3544 / INTL: +1-952-943-2252
© 2020, Williams AV, LLC MAN 276A
