WeBoost Home 4G Manuel utilisateur

Home 4G

Cellular Signal Booster

ENGLISH FRANÇAIS

™

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PROTOTYPE

2Need help? www.weBoost.com Customer Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

ENGLISH

IT IS VERY IMPORTANT

TO POWER YOUR SIGNAL

BOOSTER USING A SURGE

PROTECTED AC POWER

STRIP WITH AT LEAST A

1000 JOULE RATING.

FAILURE TO DO THIS WILL VOID YOUR WARRANTY

IN THE EVENT OF A POWER SURGE OR LIGHTNING

STRIKE.

! ! THE SIGNAL BOOSTER UNIT IS DESIGNED

FOR USE IN AN INDOOR, TEMPERATURE-

CONTROLLED ENVIRONMENT (LESS

THAN 150 DEGREES FAHRENHEIT). IT IS

NOT INTENDED FOR USE IN ATTICS OR SIMILAR

LOCATIONS SUBJECT TO TEMPERATURES IN

EXCESS OF 150°F.

Contents

Package Contents ......................................................3

Optional Accessories ...................................................3

Before Getting Started ..................................................3

Find the Strongest Signal................................................4

Quick Install - Inside Window Mount Option ................................5

Installation Options.....................................................6

Outside Pole Mount (Best Option) ......................................6

Outside Wall Mount Option ............................................7

Rafter Mount Option .................................................8

Additional Considerations ...............................................8

Home 4G™ and Desktop Antenna Placement ...............................9

Troubleshooting & Understanding Lights..................................10

Additional FAQ........................................................11

Optional Accessories ..................................................12

Safety Guidelines & Recommendations ...................................14

Signal Booster Specifications ...........................................15

Guarantee and Warranty........................................ Back Cover

Installation Instructions for the Following weBoost Signal Booster:

Home 4G™700 MHz Band 13 & 17, 800 / 1900 (Ext. PCS) AWS (1700 / 2100)

SmartTech ™Signal Booster

Model # 470001 FCC ID: PWO460001 IC: 4726A-460001

The term “IC” before the radio certication number only signies that Industry Canada technical specications were met.

Need help? Customer Support 866-294-1660

Mon.- Fri. Hours: 7 am to 6 pm MST

www.weBoost.com

ENGLISH

AC Power Supply

5V / 2.5A

(Not included with some models)

(859948)

30’ RG6

Coax Cable

(950630)

Cable

Connector

(971129)

Desktop Antenna

(5’ RG-174 comes attached)

(301211)

Appearance of device and accessories may vary.

Package Contents

Mounting Option Accessories (Included)

Outside Panel Antenna Kit

Outside Panel Antenna

30’ RG6 coax cables

(314473-0630)

Home 4G™

A B C

Before Getting Started

Before you install your Home 4G and start

enjoying improved cellular reception in your

home or ofce, please do the following:

1. Read through all the installation steps.

This will help you know what to expect

from start to nish.

2. Watch the YouTube video

demonstrating the Home 4G Signal

Boost installation at: weboost.com/us/

home4Gvideo.

3. Determine the best installation option

for your needs.

– Outside Pole Mount Option - pg.6

(Best Option)

– Outside Wall Mount Option - pg.7

– Rafter Mount Option - pg.8

– Inside Window Mount Option - pg.5

4. Familiarize yourself with all materials

in your product package. This will

allow you to know which pieces are

referenced in the instructions.

5. Identify the location of your best

available cellular signal. See page 4.

6. Plan where to mount your antenna.

Panel Antenna

w/F-Female Connectors

RG6 30’ Coax Cable

w/F-Male Connectors

Required F-Female to SMA

Male adapter

Home 4G Inside Panel

Antenna Upgrade (311155-0630)

Tools Required for Installation:

(depending on your particular installation, you will need the following tools)

1. Pole mount - 10 mm open-end wrench or adjustable wrench

2. Wall mount or Rafter mount - Drill and 3/16 inch bit, Phillips-head screwdriver

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Find the Strongest Cellular Signal

Before you install your Home 4G signal

booster, you must determine the location of

the best available cellular signal. This will

affect the location of your Outside Antenna

and will help you get the best performance

from your Home 4G. You can nd the

strongest signal outside your building,

typically at the highest point available, using

any of the following methods:

1. Best method:

Connect the Outside Antenna to the

Home 4G signal booster, and the Home

4G to the Desktop Antenna. Have one

person outside (on the roof for best

results) rotate the Outside Antenna with

a second person inside the building

near the Desktop Antenna watching the

signal strength on a phone. This allows

you to read the signal strength from

nearby cell towers.

a. The person inside should have

the phone in test mode so the

numerical signal strength can be

read. This is more accurate than the

bar indicator. Go to www.weboost.

com/us/test-mode-instructions for

help in nding the test mode for

your phone.

b. The person on the roof should turn

the Outside Antenna 45 degrees

at a time. Allow 30 seconds for the

phone to register with each turn.

Rotate in 45°

increments

c. The person inside should note the

readings on the phone with each turn.

Signal readings usually appear as

a negative number. The closer the

number gets to zero, the stronger the

signal (for example, -86 dB would be

a moderately good reading while -55

dB would be an excellent reading,

and -110 dB would be a weak, or

unusable signal).

Rotate in 45°

increments

d. Once you have determined which

direction provides the strongest

outside signal, you can install the

Outside Antenna in that general

direction.

2. Good methods:

a. Place calls from several locations

outside your building. As you move

to different locations, note where

you get the best reception.

b. If you have a smart phone, you

can download apps that help you

identify locations of cell phone

towers or the strongest signal. Go

to the App Store and search for “cell

signal” to nd available apps for

your device.

3. Acceptable method: Check the bar

indicator on your cell phone display

and note where the signal appears

the strongest. (Note: cell phone bars

are only an approximation of signal

strength and vary from phone to

phone.) Phones can take up to 30

seconds to reset to a new reading. Be

patient and repeat your signal check

several times.

For additional instructions on nding

the strongest cellular signal, watch the

installation video at: weboost.com/us/

home4Gvideo.

WAIT 30

SECONDS

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ENGLISH

4. Insert the Outside Antenna into the

cradle.

Window faces general

direction of cell tower

5. Connect the supplied coax cable to

the antenna lead cable on the Outside

Antenna.

6. Route the cable as desired to the

location of the Home 4G. If you need

to connect both coax cables, use the

Cable Connector provided.

7. Connect the coax cable to the Home 4G.

Connect the Desktop Antenna to the

Home 4G. For instructions on install and

Desktop Antenna placement refer to

page 9.

Quick Install - Inside Window

Mount Option

Additional installation options on pg. 6-8

Find the Strongest Cellular Signal

(See page 4 for suggested methods.)

Ready to Install Inside Window Mount

1. Select a location on the inside of a

window as high as possible and at

least 20 feet from where the Home 4G

will be located. Note that this distance

typically requires the window mount

to be in a different room from where

you will locate the Home 4G and

Desktop Antenna. The window should

face roughly in the direction of the

strongest cellular signal (see section

headed “Find the Strongest Cellular

Signal” on page 4).

Window faces general

direction of cell tower

2. Clean the area on the glass with the

alcohol prep pad included in Packet C.

3. Insert the suction cups included in

Packet C into the holes on the Outside

Antenna cradle using a twisting motion.

Press the suction cups onto the

window in the desired location.

twist through

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ENGLISH

8. Connect the Home 4G to a surge

protected AC power strip with at least a

1000 Joule rating. If your Home 4G is

working correctly, the lights will be green.

If the lights are orange or red, see the

“Troubleshooting” section on page 10.

NOTE:

Modern energy efcient dual-pane

windows with coatings will weaken

the cellular signals as they pass

through because of a metal oxide

lm applied during manufacturing.

If you have dual-pane windows with

energy efcient coatings, we rec-

ommend one of the other mounting

options if your performance is not

to your satisfaction.

Installation Options

Outside Pole Mount Option

(Best Option)

1. Select a location on the roof where the

Outside Antenna can be mounted on a

pole maintaining at least 20 feet of vertical

or horizontal separation from the inside

Desktop Antenna.

2. Find an existing pole or obtain a

pole of 1 to 2 inches in diameter.

Mounting hardware to attach the pole

to the roof can be purchased from a

hardware store or you can purchase a

weBoost’s pole mount accessory kit,

part #901117. Install the pole in the

desired location.

3. Using the hardware in Packet A, slide

both brackets onto U-bolt. Tighten nut

& washers set onto U-bolt.

Place the desktop signal

antenna directly beneath the

placement of the Outside

Antenna location

At least 20 feet of vertical

or horizontal separation

from the desktop antenna

is needed

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4. Fit the assembly onto the pole in your

desired location by sliding the second

half of the bracket onto the U-bolt and

securing it with the lock washers and

nuts provided. Be sure the cradle is at

the desired height and rotated toward

the strongest cellular signal before

tightening the nuts. Do not over tighten.

Rotate in 45°

increments

5. Connect the supplied coax cable to

the antenna lead cable on the Outside

Antenna.

6. Route the cable as desired to the

location of the Home 4G. If you need to

connect both coax cables, use the Cable

Connector provided. Secure the cable

with ties as needed (ties not provided).

Outside Wall Mount Option

1. Select a location on an outside wall

as high as possible and at least 20

feet from where the Home 4G will

be located. The wall should face in

roughly the same direction as the

strongest cellular signal.

2. Position the Outside Antenna bracket,

from Packet B, on the wall as a

template and mark the screw holes

with a pencil.

Face in roughly the same

direction as the strongest

cellular signal

3. Drill four holes where you marked,

using a 3/16-inch bit. Insert the plastic

screw anchors provided in Packet B.

Outside

Antenna

bracket

4. Line up the Outside Antenna bracket

with the screw anchors. Mount

the cradle antenna bracket to the

wall using the four screws and four

washers provided in Packet B.

wall

side view

anchors

antenna bracket

5. Connect the supplied coax cable to

the antenna lead cable on the Outside

Antenna.

6. Route the cable as desired to the

location of the Home 4G. If you need

to connect both coax cables, use the

Cable Connector provided.

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ENGLISH

Rafter Mount Option

1. Select a location in the building’s rafters

where the Outside Antenna can be

mounted directly above the Desktop

Antenna with at least 20 feet vertical

or horizontal separation. The location

should allow you to mount the Outside

Antenna roughly in the direction of the

strongest cellular signal.

2. Mount the Outside Antenna bracket

to the rafter using the four screws and

four washers provided in Packet B

(pre-drill if necessary).

3. Connect the supplied coax cable to

the antenna lead cable on the Outside

Antenna.

4. Route the cable as desired to the

location of the Home 4G. If you need

to connect both coax cables, use the

Cable Connector provided.

Additional Considerations

Whichever installation you choose,

keep the following guidelines in mind to

maximize your signal strength:

1. Always turn the Outside Antenna so the

weBoost logo is toward the strongest

cellular signal. The strength of the

signal at the Desktop Antenna (and

therefore, how far it will transmit a signal)

is dependent upon the signal strength

at the Outside Antenna. Be sure to

maximize the strength at the Outside

Antenna.

Rotate in small

increments

2. Maintain a distance of at least 20 feet

from the Outside Antenna to the Home

4G unit.

If possible, place the Desktop

Signal Antenna directly beneath the

placement of the Outside Antenna

location. This creates a maximized

signal zone within the room where the

Desktop Antenna remains.

Mount in the

general direction

of the strongest

cellular signal

Mount at least

20 feet apart

Minimum separation

of 20 feet

Place the desktop signal

antenna directly beneath the

placement of the Outside

Antenna location

At least 20 feet of vertical

or horizontal separation

from the desktop antenna

is needed

Need help? Customer Support 866-294-1660

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ENGLISH

3. Keep the Home 4G and the Desktop

Antenna at least 18 inches away

from each other with the weBoost

logo on the Desktop Antenna facing

away from the Home 4G.

4. Do not face the Outside Antenna and

the Desktop Antenna toward each

other. This can cause the Home 4G

to show red lights and shut down,

preventing oscillation or feedback

(see troubleshooting on pg. 10). In

other words, the weBoost logos

on the Outside Antenna and the

Desktop Antenna should always be

facing away from each other.

5. If you do not know how to mount

hardware or run coax cable through

walls, ceilings and oors, get help from

one of weBoost’s certied installers

at www.weboost.com/us/installers

or from a qualied contractor or

electrician. You can also try the Inside

Window Mount option (pg.5), which

may be sufcient for your needs.

Recommended: Lightning Surge

Protector (Sold Separately, part #859992)

We recommend you install the Lightning

Surge Protector (LSP) close to the Home

4G. Attach the cable from the Outside

Antenna to the surge protector and

ground the surge protector. The LSP is

sold separately.

Ground

Wire

DO NOT

face the Outside Antenna and

the Desktop Antenna toward

each other

Minimum separation

of 18 inches

Home 4G and Desktop Antenna

Placement

1. Select a location for the Home 4G that

is away from excessive heat, direct

sunlight, and moisture and has proper

ventilation. Recommended locations

include on a shelf, in a closet, on a

desk or behind it. Be sure the location

is near a power outlet. To ensure

proper ventilation, keep other objects

at least six (6) inches away.

2. Place the Home 4G on a desk, table

or other solid surface where you have

routed the cable from the Outside

Antenna.

3. Attach the coax cable from the

Outside Antenna to the Home 4G

at the connector labeled “Outside

Antenna.”

4. Attach the Inside Antenna to the

connector labeled “Inside Antenna.”

5. Ensure the Inside Antenna is facing

away from both the Home 4G and the

Outside Antenna.

10 Need help? www.weBoost.com Customer Support 866-294-1660

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ENGLISH

6. Plug in the power supply to the Home

4G at the input marked “Power” (next

to the “Outside Antenna” connector).

Plug the power supply into a surge

protected AC power strip with at least

a 1000 Joule rating.

Important notice: Connect your

Home 4G AC Power Supply to a surge

protected AC power strip with at least

a 1000 Joule rating. Failure to do this

will void your warranty in the event

of a power surge or lightning strike.

7. Check the lights on top of the Home

4G. 4 green lights mean you have good

signal. If you do not have green lights,

see the following Troubleshooting Tips.

Note

Face Inside Antenna

away from Home 4G

and Outside Antenna

Troubleshooting &

Understanding Lights

The Home 4G includes four indicator lights,

one for each band (see FAQ for explanation

of MHz bands). Each indicator light will

either be green, orange or red.

Band 4

Band 5

Band 25/2

Band 12/13/17

Green indicates that the booster is

powered and operating at maximum

gain.

Solid Red indicates that the booster

has shut off on the associated

frequencies to prevent oscillation

(feedback).

Solid Orange indicates that the

booster has shut off on the associated

frequencies due to close proximity of a

cell tower.

Green/Orange Blinking indicates that

the booster is operating at a reduced

gain due to close proximity of a cell

tower.

Green/Red Blinking indicates that the

booster is operating at a reduced gain

to prevent oscillation (feedback).

Note: All red light issues must be resolved

before orange light issues.

Fixing Red Light Issues

If one or more lights on the Signal Boost are

red:

1. Make sure all connections are tight.

2. Increase the distance between the

outside antenna and the inside

antenna, by moving them horizontally

and/or vertically farther apart until the

light(s) change to green.

Increase horizontal

and/or vertical

distance

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