Troubleshooting
W Box Technologies products are designed to function
trouble-free. Most problems that occur are due to simple
issues. If you have trouble, please check the list of simple
fixes below.
Five Steps of Regular Troubleshooting Routine
1. Power: Make sure all devices are powered on. (source,
switcher, display devices)
2. Indicator: Make sure LED indicators of splitter are
normal according to user manual.
3. Devices: Make sure picture can be shown normally when
connecting source to display devices directly.
4. Cable: Plug in and out HDMI cable or change another
HDMI cable. For 4K@60Hz, HDMI cable should be less
than 3m and standard HDMI cable is needed.
5. Compatibility: Please test other source and display
devices to determine whether it is a compatibility issue.
Typical questions
1. How to deal with video flash or cut off during the
installation?
•Verify that all the indicators are solid on. If not, please
check if the power adapter or HDMI cables are well
connected.
•Verify that the display device work properly and that
the source devices have normal signals output.
2. How to deal with a weak or not working IR signal?
•Make sure the IR cable is correctly installed
according to the diagram above.
•Pay attention to the control angle and distance as
below: The control signal will be better when your
controller is pointed at the IR receiver head directly.
