Viking SO-24 Instructions d'utilisation

• Compatible with analog PABX/KSU stations

• Connect one or two SO-24’s to an unused

phone system line input or to a dedicated

single line phone

• Built-in talk assist

• Cassette recorder output

• Automatic gain control equalizes in and

outbound conversation levels

• Add remote observing with a Remote Access

Device (Model RAD-AMP)

• Configurable for digital phones (requires an

extra pair of wires for each phone handset) Power: 120V AC/12V DC 500mA, UL listed adapter provided

Dimensions: 210mm x 159mm x 45mm (8.25” x 6.25” x 1.75”)

Shipping Weight: 1.36 kg (3 lbs)

Environmental: 0°C to 32°C (32°F to 90°F) with 5% to 95%

non-condensing humidity

Connections: (1) RJ21X, (1) 3.5mm (1/8”) audio jack and cable,

(1) 2.5mm (3/32”) control jack and cable

The SO-24 Silent Service Observation unit allows

supervisors to monitor, train, motivate, even assist

sales personnel, customer service staff or

telemarketing representatives without disrupting

the activity at their work station.

Add Silent Observation to Most

Phone Systems

VIKING©

Technical Practice

Telecommunication Peripheral Products SO-24

Service Observation

Unit

May 12, 1999

Features Applications

Sales...(715) 386 - 8861

Made in the U.S.A.

Specifications

• Telemarketing Centers

• Direct Sales Outlets

• Travel Agencies

• Customer Service Departments

• Airline Employment Services

• Collection Agencies

• Credit Bureaus

• Insurance Companies

Stations are monitored silently, however, a

supervisor may quickly enter the conversation by

dialing a “Q.” A cassette recorder output permits

selective recording by simply dialing a “9.”

Alternatively, all monitored conversations may be

recorded.

http://www.Viking Electronics.com

[email protected]

Each SO-24 Service Observation unit provides access to 24 analog stations or lines

simply by dialing a two-digit code from the supervisory phone. An additional SO-24

unit may be installed for larger systems.

VIKING©

MODEL SO-24

VIKING ELECTRONICS, INC. HUDSON, WI 54016

SERVICE OBSERVING UNIT

POWER

1 2 3 4

Installation

A. Analog Phones

Wire the SO-24 in parallel with up to 24 C.O. lines, Centrex lines or analog PABX/KSU stations using the wiring

table above.

B. Digital Phones

The SO-24 may also be installed to monitor digital systems. This will require an extra pair of wires run to each

phone. The audio must be taken from the pair of wires going to the receiver (earpiece) for each of the stations to be

observed, using the wiring table above. Retrieve Fax Back Document 819 for more information on digital system

interfaces.

Recommended Radio Shack

Part Numbers

14-1115 or 14-1117

273-1802

Description

Tape Recorder/Player

DC Adapter for Tape Player

Observing Port

2 Digit Codes

Switch 1 OFF

Dial Switch 1 ON

Dial Pins Color

Line or

Station

26/1

27/2

28/3

29/4

30/5

31/6

32/7

33/8

34/9

35/10

36/11

37/12

38/13

39/14

40/15

41/16

42/17

43/18

44/19

45/20

46/21

47/22

48/23

49/24

50/25

W-BL/BL-W

W-O/O-W

W-G/G-W

W-BN/BN-W

W-S/S-W

R-BL/BL-R

R-O/O-R

R-G/G-R

R-BN/BN-R

R-S/S-R

BK-BL/BL-BK

BK-O/O-BK

BK-GN/GN-BK

BK-BN/BN-BK

BK-S/S-BK

Y-BL/BL-Y

Y-O/O-Y

Y-G/G-Y

Y-BN/BN-Y

Y-S/S-Y

V-BL/BL-V

V-O/O-V

V-G/G-V

V-BN/BN-V

V-S/S-V

PABX/KSU Trunk Port

Observing Phone

-or-

3/32” cable included

1/8” cable included

Tape Recorder

No-KSU Phone

-or-

VIKING©

MODEL SO-24

VIKING ELECTRONICS, INC. HUDSON, WI 54016

SERVICE OBSERVING UNIT

POWER

1 2 3 4

VIKING©

MODEL SO-24

VIKING ELECTRONICS, INC. HUDSON, WI 54016

SERVICE OBSERVING UNIT

POWER

1 2 3 4

VIKING©

MODEL SO-24

VIKING ELECTRONICS, INC. HUDSON, WI 54016

SERVICE OBSERVING UNIT

POWER

1 2 3 4

A second SO-24 can be added, allowing 48 lines/stations to be monitored from a single observing phone. Assign

the first SO-24 as the low group and the second SO-24 as the high group (see Programming). The two observing

ports may be connected in parallel.

C. Expanding the SO-24

PABX/KSU

Trunk Port

#1 Low Group

(Dip Switch 1 OFF) #2 High Group

(Dip Switch 1 ON)

Training Supervisor

Lines 1-24 Lines 25-48

V/S, S/V

From Low Group

V/S, S/V

From

High Group

Important: To keep polarity of balanced battery feed correct, connect V/S

from each unit together, and S/V from each unit together.

D. Remote Access of the SO-24

The SO-24 Service Observer can be accessed remotely by using Viking’s RAD-AMP Remote Access Device. The

RAD-AMP is recommended and features amplification to increase the decibel level. For more information on the

RAD-AMP, retrieve Fax Back Documents 415.

RAD-AMP

Amplified Remote Access Device

Pins 50/25

V/S, S/V

VIKING©

MODEL SO-24

VIKING ELECTRONICS, INC. HUDSON, WI 54016

SERVICE OBSERVING UNIT

POWER

1 2 3 4

Fax Back Doc # 690 Printed in the U.S.A. ZF290250 Rev E

Due to the dynamic nature of the product design, the information contained in this document is subject to change without notice., Viking

Electronics, its affiliates and/or subsidiaries assume no responsibility for errors and/or omissions contained in this information. Revisions of

this document or new editions of it may be issued to incorporate such changes.

Product Support Line...(715) 386-8666 Fax Back Line...(715) 386-4345

A. Accessing the SO-24

The SO-24 provides balanced 12V talk battery on the observing wire pair. A manager or training supervisor may

access the SO-24 observing port from an unused trunk input on any PABX/KSU or via a dedicated Touch Tone

phone. The SO-24 may also be remotely accessed through one of Viking’s Remote Access Devices (see

Installation section D).

B. Selecting a Line or Station

Once the observing port is accessed, select any of the 24 lines or stations by dialing the two digit code assigned to

that station (see Installation chart). Nothing can be heard by the station being observed. Select another station by

dialing a “#” followed by another two digit code. You may also hang up and then re-access the observing port to dial

another two-digit code.

C. Talk Assist

Though the SO-24 monitors silently, a manager may enter the conversation to provide assistance at any time by

dialing a “Q.”

D. Tape Recorder

A remotely controllable tape recorder may be started and stopped when interfaced with the SO-24 using the

provided cables (see Installation). To start the recorder, dial a Touch Tone “9.” To stop the recorder, dial a Touch

Tone “#” or hang up.

Recommended Tape Recorders: Radio Shack #14-1150, 14-1151 or 14-1053

Operation

From the observing port, any of the 24 lines or stations can be accessed by dialing a two digit Touch Tone code.

Stations being observed are unaware that they are being monitored. Automatic gain control equalizes in and outbound

conversation levels. If assistance is required, the observer can quickly enter the conversation by dialing a Touch Tone

“Q.” An audio out jack provides a microphone level signal for a tape recorder while the record control jack provides

remote operation of the tape recorder on command. Up to 48 lines or stations may be monitored by parallel connecting

a second SO-24 to the observing port and assigning it as the high group (see Installation, section C).

Dip Switch Settings

Programming

1 2 3 4

OFF

Switch

Number

Switch

Description

Group assignment

Talk assist volume

Record Control

Balanced Battery Feed

Adjustment

ON/OFF

OFF - Low group (1 - 24)

ON - High Group (25 - 48)

OFF - Normal voice

ON - Reduced volume

OFF - Dial “9” to record

ON - Record control automatic

OFF - Normal

ON - For break-ups

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