TransAct EPIC 950 Manuel utilisateur

TECH SUPPORT

REFERENCE GUIDE

• TransAct Technologies Incorporated is the manufacturer of

Ithaca brand POS, Banking, and Food Safety receipt printers,

and Epic brand Gaming printers.

877.748.4222 - www.transact-tech.com

• When calling the toll free number above, enter Option 2 for Parts,

Option 3 for Technical Support or Option 4 for RMAs.

• E-mail Technical Support at: TechSupport@transact-tech.com

• Online RMA form: www.transact-tech.com/tsg/rma.html

• Additional product support information can be found on our

website: http://www.transact-tech.com/drivers/epic-950

• TransAct also maintains an FTP site for downloading documentation,

utilities and ﬁrmware ﬁles: ftp://ftp.transact-tech.com

USER ID: gaming

PASSWORD: CAs1no123

or at ftp://gaming:CAs1no123@ftp.transact-tech.com

Note: Standard Warranty: 2 years from the build date

CONTACT INFORMATION

Date Code Identiﬁcation:

• The ﬁrst letter denotes the month built, as follows:

A = January, B = February, C = March,

D = April, E = May, F = June, G = July,

H = August, I = September, J = October,

K = November L = December

• The two numbers denote the

last two digits of the year

built, as follows:

04= 2004

05= 2005...

SERIAL PLATE INFORMATION

Date Code

Serial #

Troubleshooting Tips:

• Verify the port settings

if the printer is unable to

communicate.

• Verify the printer’s boot

loader is v1.13 or greater if

the ticket fails to print out.

• If all else fails, you can load

the printer with factory

ﬁrmware <STST24.cbt> to

restore additional default

settings.

Print a Test Ticket Using the Printer’s Self-Test Procedure:

Press and Hold the printer’s FEED button and release when you

hear the ticket begin to print. The ticket will show the ﬁrmware

version currently loaded in the printer and other useful information.

Conﬁguration Ticket

PRINTING SELF-TEST TICKET

ServerPort Enabled

Primary Port Settings

Shown in Hex

PRINTER STATUS AND BEZEL LIGHT LEDS

Printer Status LEDs

The printer has been outﬁtted with an LED panel system

that provides the condition of the printer by using

solid or blinking status LEDs to communicate status

information. The following table lists the different LED

states for speciﬁc conditions.

Bezel Status Lamp

The printer’s bezel also displays certain printer status information.

See the table below:

Condition Ready

LED

Paper

LED

Open

LED

Fault

LED

Unit Ready On Off Off Off

Cover Open On Off On Off

Chassis Open On Off Blink Off

Ticket Out On On Off Off

Ticket Low On Blink Off Off

Head Temp Error Blink Off Off Blink

Paper Jam On Off Off Blink

Ram Error 2-Blink Off Off On

CRC Checksum Error 4-Blink Off Off On

EEprom Error 5-Blink Off Off On

Download Mode Blink Off Off On

Conﬁguration Mode Blink Off Off Off

Steady Blinking

Rapidly

Blinking

Medium

Blinking

Slowly

Online and

Ready

Ticket is

being printed

Ticket in ticket

taken sensor

Ticket low

Chassis open

Cover Open

Ticket not

loaded (TOF)

Ticket jam error

PRINTER FIRMWARE VERSIONS

Firmware Naming Convention:

Each “Firmware Type” is unique to the supported interface and

protocol. The “Firmware Family” consist of the Type and the next

three digits. The “Firmware Revision” is incriminated with each

ﬁrmware change within a given Firmware Family.

TransAct Firmware Disclaimer:

The ﬁrmware within all gaming ticket printers is subject to regulatory

approval. It is the casino’s responsibility to ensure only approved

ﬁrmware for the speciﬁc game platform is installed to avoid potential

ﬁnes imposed by the regulatory body. Please contact the game

manufacture and/or regulatory agency to conﬁrm the approval status

prior to using any new printer ﬁrmware version(s) in your games.

Obtaining Printer Firmware:

Firmware ﬁles <*.cbt> are available for download from the TransAct

Gaming FTP site (see Page 1). After logging in, browse to the Epic

950/Firmware folder, select the interface type and ﬁrmware version

to download.

Type Family Revision Description

Serial S XXX xx TransAct Template Language

Netplex V XXX xx IGT - Netplex Protocol

Netplex N XXX xx WMS - IGT’s Netplex Protocol

USB H XXX xx GSA - GDS Printer Protocol

USB U XXX xx TransAct Template Language

USB W XXX xx Pair w/ Windows Printer Driver

USB IUN XXX xxxx IGT - Ithaca Universal Netplex

USB IUU XXX xxxx IGT - Ithaca Universal USB

GAME INTERFACE OPTIONS

Note: The Inner Chassis is compatible with all ﬁrmware versions.

Serial Interface (Use with Type ‘S’ ﬁrmware)

• Communication board #95-04998L (14-pin connector)

Netplex Interface (Use with Type ‘V’ ﬁrmware)

• Communication board #95-05001L (10-pin connector)

• Powered through 8-pin pigtail connector

USB Interface (Use with Type ‘U’, ‘H’, ‘W’, ‘IUN’ and ‘IUU’ ﬁrmware)

• Communication board #95-05472L (4-pin USB connector

and 6-pin Netplex connection)

• Powered through a 4-pin Molex connector

RACKING/UN-RACKING THE INNER CHASSIS

To Remove the Inner Chassis:

• Pull on the Ticket Cover to release the rear detents, pulling the

Inner Chassis towards you until its latches catch the forward

detent slots.

• Push the Inner Chassis back in slightly, pull on the Release Lever

and pull forward on the Inner Chassis to un-dock it from the Outer

Chassis.

To Return the Inner Chassis: (see warning before racking)

• Align the base of the Inner Chassis with the outer walls of the

Outer Chassis, seating it within side walls A and B as shown.

Make certain it’s straight so the Inner Chassis doesn’t damage

the ﬂex cable.

• While pulling outwards on the Release Lever, slide the Inner

Chassis towards the rear of the Outer Chassis. Push the Inner

Chassis all the way to the back until it stops. When fully seated,

the front metal plate of the Inner Chassis and the front left edge

of the Outer Chassis are ﬂush.

ATTENTION : Interconnect PC Board Assembly must be latched in position

shown. Check by trying to move the board by hand prior to racking.

MAKE SURE IT IS LATCHED

Release Lever

Inner Chassis

Outer Chassis

Ticket Cover

Side Walls A & B

PREVENTIVE MAINTENANCE

1. Remove Inner Chassis as shown on Page 7.

2. Open top cover all the way to allow airﬂow between print-head

and platen roller.

3. Remove any loose particles using compressed air.

4. Clean ticket burst area (under top cover) with a lint free cloth.

5. Supply power to the printer either by reinstalling it back into a

game or using the Download Kit’s power supply.

6. Open cleaning card pouch and remove cleaning card.

7. Insert cleaning card into feed path while applying some tension

thereby cleaning the entire surface of the platen roller.

8. Open the top cover and remove the cleaning card.

9. Repeat process if necessary.

10. Properly dispose of used cleaning card.

Wafﬂetechnology Cleaning Cards with Cutout Notches:

• Insert cleaning card into feed path with the notches

towards the leading edge and use the FEED button to feed it

through 2x.

ATTENTION :

• IPA solvents can damage rubber rollers with frequent use.

TransAct recommends a maximum usage of 2x annually.

• The thermal print-head’s life can be reduced with excessive

friction. When cleaning the component directly, TransAct

recommends using IPA solvent on non-abrasive, lint-free cloth.

Purchasing Cleaning Cards:

Cleaning cards are available through TransAct.

Description: 2.5” x 6” Cleaning Cards (QTY 15)

TransAct Part Number: 200-00155

SENSORS AND SWITCHES

Ticket Bucket not shown for clarity

Audible Alarm

Buzzer

Chassis Open

Sensor

Ticket Burst

Sensor

Cover Open

Switch

Ticket Low

Sensor

Top of Form/Ticket

Out Sensor

Ticket Taken

Sensor

Dip Switches

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