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A
part
of
Group
3 Data sheet for TC15P/TC15S
Troubleshooting by error codes on handset display or by beeps
Perform a reset (synchronization) operation:
Press and hold the up/down buttons simultaneously to run the desk all the way down.
You will hear a Beep when the reset has been completed.
The desk is now operational again.
Error code Buzzer Description Situation Action
0-0 No beep, the display will
show 0-0 in flashing
No built-in sensi touch or
TCS1 is detected
The control box does
not detect built-in sensi
touch or TCS1.
1) Check to make sure
the control box has a built-in T-touch.
2) Check to make sure the cable of the TCS1 is fully
connected to the control box.
3) If adjusting the sensitivity cannot be performed, the
device is defective, and needs to be replaced.
E00
000
No beep Reset is in progress 1. Perform a reset.
2. Make sure to release
the buttons before
the reset has been
completed.
Press and hold the up/down buttons simultaneously to
run the desk all the way down. You will hear a Beep
when the reset has been completed.).
The desk is now
operational again.
E01 3 beeps Overuse protection Operating over the duty
cycle’s normal.
Time and frequency.
Wait for about 5 minutes, and the desk will be opera-
tional again.
E02 2 beeps Unbalanced protection A Desk tilt is detected. 1) Even out the load on the desk and perform a reset.
2) If a reset can’t be performed, or the error keeps being
triggered after a reset, one of the columns is defective
and needs to be replaced.
E03 No beep
Desk reverses 40 mm,
no matter pressing
the button or not
Anti-collision by current Detecting if the desktop
has collided with an
object.
1) If no obstacle occurs, the desk is operational after
reversing,
2) If any obstacle occurs: Remove the obstacle and the
desk is operational.
E04 No beep
Desk reverses 30 mm,
no matter pressing
the button or not
Sensi touch protection Detecting if the desktop
has collided with an
object, become uneven
or has shifted in angles
during operation.
1) If no obstacle occurs, the desk is operational after
reversing,
2) If any obstacle occurs: Remove the obstacle and the
desk is operational.
E11
E12
E13
E14
5 beeps Overcurrent protection of
M1
M2
M3
M4
Overload of
M1
M2
M3
M4
1) Remove the heavy load and the desk will return back
to normal operation.
2) If the desk still cannot be operated normally, perform
a reset and operate the desk.
3) If a reset can’t be performed, or the error keeps being
triggered after a reset, the column (M1, M2, M3 or M4)
is defective and needs to be replaced.
E21
E22
E23
E24
1 long beep No signal-feedback from
M1
M2
M3
M4
Signal is not detected
from
M1
M2
M3
M4
1) Unplug the motor cable, wait for a moment, then
plug it back in.
2) Perform a reset and operate the desk.
3) If a reset can’t be performed, or the error keeps being
triggered after a reset, the column (M1, M2, M3 or M4)
is defective and needs to be replaced..
E31
E32
E33
E34
4 beeps No power consumption
M1
M2
M3
M4
No current is detected
from
M1
M2
M3
M4
1) Unplug the motor cable, wait a moment, then plug it
back in.
2) Perform a reset and operate the desk.
3) If a reset can’t be performed or the error keeps being
triggered after a reset, the column (M1, M2, M3 or M4)
is defective and needs to be replaced.
Please use this QR-code for extended
version of troubleshooting:
