Tenda Nova MW Series Guide d'installation

Catalogue

This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.

If your problem is not included, contact our Technical Support

(email to [email protected]) with the product model and problem details.

Before You Buy

Q1. Can different Nova models work together ?

Q2. Is the coverage area as large as advertised?

Q3. How many Nova units can I add to my network?

Q4. Can Nova automatically establish a network with

other Brands' mesh devices?

Install Guide

Q5. How to install the primary node?

Q6. How to connect child nodes

Q7. How to place nodes properly to balance network

speed, coverage, and network stability?

Something Goes Wrong

Q8. Mesh WiFi Network System is unstable

Q9. Child nodes cannot connect to primary node

Q10. Unstable signal, unstable speed

Q11. Internet speed drops after a period of use.

Q12. The phone frequently disconnects from WiFi

automatically

Q13. Some devices cannot connect to WiFi, but

others can

Further Assistance

Q14. Unable to connect to smart home devices

Before You Buy

Q1. Can different Nova models work together ?

WiFi 5 Series (MW Series) can only be combined with WiFi

5 Series products. WiFi 6 Series (MX Series) can only be

combined with WiFi 6 Series products.

Tip: We do not recommend combining 2 band products with 3 band products

through WiFi.

Q2. Is the coverage area as large as advertised?

Coverage estimates are based on normal use conditions.

Actual range and performance can vary, including due to factors

such as interference, device usage, building materials, thickness of

wall and obstructions. Throughput and coverage estimates are a

configuration reference, not a performance guarantee.

Q3. How many Nova units can I add to my network?

A mesh network system can be composed of up to 8 nova

units. Considering network stability, we recommend a maximum

of 6 nova units.

Q4. Can Nova automatically establish a network with other

Brands' mesh devices?

No. The Easy Mesh Protocol only supports interconnection of

products of the same brand

Catalogue

This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.

If your problem is not included, contact our Technical Support

(email to [email protected]) with the product model and problem details.

Before You Buy

Q1. Can different Nova models work together ?

Q2. Is the coverage area as large as advertised?

Q3. How many Nova units can I add to my network?

Q4. Can Nova automatically establish a network with

other Brands' mesh devices?

Install Guide

Q5. How to install the primary node?

Q6. How to connect child nodes

Q7. How to place nodes properly to balance network

speed, coverage, and network stability?

Something Goes Wrong

Q8. Mesh WiFi Network System is unstable

Q9. Child nodes cannot connect to primary node

Q10. Unstable signal, unstable speed

Q11. Internet speed drops after a period of use.

Q12. The phone frequently disconnects from WiFi

automatically

Q13. Some devices cannot connect to WiFi, but

others can

Further Assistance

Q14. Unable to connect to smart home devices

Install Guide

Q5. How to install the primary node?

The installation guide has a detailed description. Or watch the

installation video, please click here.

Q6. How to extend child nodes?

The installation guide has a detailed description. Or watch the

installation video, please click here.

Q7. How to place nodes properly to balance network speed,

coverage, and network stability?

Place nodes based on the color of the indicator light. When

green solid, network speed and stability are the best; Yellow comes

second; There flash means that the network has not been

successfully established and a suitable location needs to be

selected again.

Catalogue

This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.

If your problem is not included, contact our Technical Support

(email to [email protected]) with the product model and problem details.

Before You Buy

Q1. Can different Nova models work together ?

Q2. Is the coverage area as large as advertised?

Q3. How many Nova units can I add to my network?

Q4. Can Nova automatically establish a network with

other Brands' mesh devices?

Install Guide

Q5. How to install the primary node?

Q6. How to connect child nodes

Q7. How to place nodes properly to balance network

speed, coverage, and network stability?

Something Goes Wrong

Q8. Mesh WiFi Network System is unstable

Q9. Child nodes cannot connect to primary node

Q10. Unstable signal, unstable speed

Q11. Internet speed drops after a period of use.

Q12. The phone frequently disconnects from WiFi

automatically

Q13. Some devices cannot connect to WiFi, but

others can

Further Assistance

Q14. Unable to connect to smart home devices

Something Goes Wrong

Q8. Mesh WiFi Network System is unstable

The signal strength from the upstream node at the location is

near the algorithm threshold, causing the child node to change its

parent nodes frequently, resulting in disconnection and loss of the

network. We advise you to adjust the position of nodes flexibly to

balance network stability, quality, and coverage.

The excessive number of nodes in the network leads to

instability of the mesh WiFi network system. We suggest reducing

the number of nodes to a maximum of 8.

Q9. Child nodes cannot connect to primary node

E.g: You buy one suit nova with three nodes, main node works

fine, but other two nodes cannot connect to main node.

1. We suggest the distance between two nodes no more than

two walls, if the position is not properly, please adjust the place

and angle of nova.

2. Power off and restart two nodes, wait 1-2 mins, and then

check whether it can connect to main node on APP, or check the

light of the third node (solid blue or not)

3. If two nodes cannot connect to main node still, please find

a tool to hold on reset button for 20s, when lights turn to solid

white then you can release it.

4. Then lights turn to blinking blue, open APP and check

whether it will pop a window that a new nova unit is joining the

current network system. Tap “Allow”.

Catalogue

This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.

If your problem is not included, contact our Technical Support

(email to [email protected]) with the product model and problem details.

Before You Buy

Q1. Can different Nova models work together ?

Q2. Is the coverage area as large as advertised?

Q3. How many Nova units can I add to my network?

Q4. Can Nova automatically establish a network with

other Brands' mesh devices?

Install Guide

Q5. How to install the primary node?

Q6. How to connect child nodes

Q7. How to place nodes properly to balance network

speed, coverage, and network stability?

Something Goes Wrong

Q8. Mesh WiFi Network System is unstable

Q9. Child nodes cannot connect to primary node

Q10. Unstable signal, unstable speed

Q11. Internet speed drops after a period of use.

Q12. The phone frequently disconnects from WiFi

automatically

Q13. Some devices cannot connect to WiFi, but

others can

Further Assistance

Q14. Unable to connect to smart home devices

Q10. Unstable signal, unstable speed

Mesh network topology is a network that connects a group of

devices. In a full mesh topology, every single node is directly

connected. The way they are connected is via wireless. Electric

appliances such as microwave ovens, induction cookers, desk

lamps, stereos, and cameras are the most likely to affect the

transmission of wireless network signals or even reduce the speed

of the network. Their powerful electromagnetic waves will cause

significant interference to the signal, resulting in blocked

transmission. We recommend placing the node in a place where

you can bypass the source of interference, and then plug in the

power and observe the status of the indicator light.

Due to the number of WiFi signals around, common channels

are congested and network interference is strong.

Attempt to change the channel in the web UI.

Q11. Internet speed drops after a period of use.

1、Update firmware to the latest version

2、Ensure consistent firmware versions for all nodes

3、Check for interference caused by increased WiFi signals in

the surrounding area. If so, please change the channel.

4、Try turning on the Auto System Maintenance feature.(Web

UI: More-System Setting-Auto System Maintenance. Tenda WiFi

APP: Settings-Auto System Maintenance)

Q12. The phone frequently disconnects from WiFi

automatically

When the phone system detects that the WiFi speed is not as

good as using the mobile network, it will automatically switch to

the mobile network status. You can turn this off in the WiFi

settings of your phone.

Catalogue

This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.

If your problem is not included, contact our Technical Support

(email to [email protected]) with the product model and problem details.

Before You Buy

Q1. Can different Nova models work together ?

Q2. Is the coverage area as large as advertised?

Q3. How many Nova units can I add to my network?

Q4. Can Nova automatically establish a network with

other Brands' mesh devices?

Install Guide

Q5. How to install the primary node?

Q6. How to connect child nodes

Q7. How to place nodes properly to balance network

speed, coverage, and network stability?

Something Goes Wrong

Q8. Mesh WiFi Network System is unstable

Q9. Child nodes cannot connect to primary node

Q10. Unstable signal, unstable speed

Q11. Internet speed drops after a period of use.

Q12. The phone frequently disconnects from WiFi

automatically

Q13. Some devices cannot connect to WiFi, but

others can

Further Assistance

Q14. Unable to connect to smart home devices

Q13. Some devices cannot connect to WiFi, but others can

After replacing the router, the WiFi name and password were

not changed, and the device needs to forget WiFi and reconnect.

Some devices have a lower version and cannot connect to

WiFi when WPA3 network encryption is enabled, try changing the

network security protocol to WPA2 or upgrading the device

version.

Parental controls are on and the device is blocked. Please

remove the device from the blacklist or turn off the feature in the

background.

Catalogue

This article provides configuration assistance and troubleshooting guides for the initial setup of Tenda Nova.

If your problem is not included, contact our Technical Support

(email to [email protected]) with the product model and problem details.

Before You Buy

Q1. Can different Nova models work together ?

Q2. Is the coverage area as large as advertised?

Q3. How many Nova units can I add to my network?

Q4. Can Nova automatically establish a network with

other Brands' mesh devices?

Install Guide

Q5. How to install the primary node?

Q6. How to connect child nodes

Q7. How to place nodes properly to balance network

speed, coverage, and network stability?

Something Goes Wrong

Q8. Mesh WiFi Network System is unstable

Q9. Child nodes cannot connect to primary node

Q10. Unstable signal, unstable speed

Q11. Internet speed drops after a period of use.

Q12. The phone frequently disconnects from WiFi

automatically

Q13. Some devices cannot connect to WiFi, but

others can

Further Assistance

Q14. Unable to connect to smart home devices

Further Assistance

Q14. Unable to connect to smart home devices

Most smart homes can only connect to the 2.4GHz band, not

to the 5GHz band, please make sure your smart home device is

connected to the 2.4GHz.

Smart home devices that only support Zigbee, Z-Wave and

Bluetooth protocols are not compatible with WiFi (806.11)

protocol and cannot connect to WiFi.

Tip: Mesh is only a provider of WiFi. If the smart device

cannot connect, please contact the merchant of the smart device

first for assistance.

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