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- Make sure the device is powered on.
- Check the Wi-Fi connection of your phone.
- Check if the device is in pairing mode. Reset your smart device to
enter pairing mode.
- Check router or related: If you use a dual-band router, select the
2.4GHz network to add the device. You also need to enable the router's
broadcasting function. Set encryption method as WPA2-PSK and
authorization type as AES or set both on "auto".
- Check if the Wi-Fi signal is strong enough. To maintain the signal
strong, keep your router and the smart device as close as possible.
- Wireless mode should be 802.11.b/g/n (Wi-Fi 6 protocol 802.11ax is not
supported)
- Make sure you don't exceed the maximum number of registered
devices supported by the app (150).
- Check if the router's MAC filtering function is enabled. If so, remove
the device from the filter list and make sure the router is not prohibiting
the device connection.
- Make sure the Wi-Fi password entered in the app is correct.
Can I control the device with 2G/3G/4G network?
When adding the device for the first time, the device and the phone need
to be connected to the same Wi-Fi network. Once the device has been
successfully paired with the Tellur Smart app, you can remotely control
it via 2G/3G/4G networks.
How can I share my device with family?
Open Tellur Smart app, go to "Profile" -> "Device sharing" -> "Sharing
sent", tap "Add sharing" and share the device with the added family
members.
Notice - users must install the Tellur Smart app on their device in order
to see shared devices.
How can I manage the devices shared by others?
Open App, go to "Profile" > "Device Sharing" > "Sharing Received", then
you can find the devices shared by other users. To delete a shared
device, swipe left.
8.Alexa integration
1. Go to Home menu on Alexa app.
2. Select "Skills" / "Skills & Games".
3. Type Tellur Smart in the search bar.
4. Select Tellur Smart and click "Enable" to activate Tellur Smart.
5. Enter your Tellur Smart account and password. Now you have finished
the integration with Alexa.
Tellur Smart app is now skilled with Alexa, and you can vocally control
the devices added in Tellur Smart.
Remember - if you rename your smart devices, use a simple name that
Alexa can recognize.
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