Sprint AIRAVE 2.5+ Manuel utilisateur
Technical and Troubleshooting
Guide
AIRAVE 2.5+
With Sprint As You Go you can free yourself from long-term contracts and
enjoy more wireless flexibility.
Some limitations apply, depending on your service plan and device. Data roaming may
not be enabled and certain applications that are preinstalled on your device may not
be available or operational. Also, to purchase other subscription-based third-party
content from application stores (such as Google Play™), you will need to provide them
with credit card information.
For more information, visit sprint.com/asyougo.
Special note for Sprint As You Go customers
Sprint is committed to developing technologies addressing in-home coverage and
ensuring you have a great wireless experience. This booklet provides guidance on
activating, troubleshooting, and using your AIRAVE 2.5+.
The AIRAVE 2.5+ provides a boosted signal for your wireless voice and 3G data
services. It’s like having your very own cell tower. The base station uses a low-power
antenna to transmit voice and data cellular signals in your home or small office.
Base stations give you better cellular coverage, which means a stronger signal and
improved voice quality. A strong signal can extend battery life and data applications
on smartphones, such as mobile email devices, work faster.
The AIRAVE connects to Sprint’s network through your broadband Internet
connection. Outgoing calls go from the AIRAVE over a secure connection to Sprint’s
network; incoming calls reverse this route.
ReadyNow – For more help in getting up and running with your new device, take
advantage of exclusive Ready Now resources at sprint.com/readynow. You can even
schedule a one-on-one appointment at a Sprint Store near you.
Visit sprint.com/airave for the complete User Guide. There are also community
forums for your device on sprint.com.
Get Ready − page 6 − Find out what you
need to do before you use your AIRAVE
the first time, including activating Sprint
service.
Your AIRAVE − page 9 − Learn how your
AIRAVE works and how to install your
AIRAVE using a broadband cable modem
and how to read the LED status lights and
messages. Find out how to set up the
external GPS antenna cable, PC or LAN
router, and AIRAVE router to receive the
best voice and data quality.
FAQs − page 16 − Learn the answers
to frequently asked questions about
Sprint AIRAVE coverage.
Tools & Resources − page 17 − Find
useful tips for your device and discover
resources and other helpful Sprint
information. For additional information,
visit sprint.com/airave for the full User
Guide and sprint.com for community
forums.
Using This Guide
This Technical and Troubleshooting Guide is designed to help you set up and use your new
AIRAVE 2.5+. It’s divided into four sections to help you find the information you need quickly and easily.
Using This Guide
What’s in the Box
Mobile
Network
GPS
Broadband
AIRAVE
External
GPS Antenna Cable
Read Me First,
Technical and Troubleshooting Guide,
and Sprint Important Information
Yellow Ethernet Cord Power
Cord
Check that these components are in the box:
6 AIRAVE Technical Support 866-556-7310
System requirements: An always-on broadband Internet connection with a minimum of 800 kbps
(both upstream and downstream) for voice services and 3 Mbps downstream and 1.8 Mbps
upstream for data services is required for the AIRAVE to function properly.
1. Minimum Requirements for AIRAVE Use:
a. Your physical address must be pre-qualified for AIRAVE coverage. If you are outside the
AIRAVE coverage zone, the device will not activate. Check the AIRAVE coverage map at
the resource center at sprint.com/airave.
b. Minimum System Requirements:
• High-Speed Internet broadband access – This includes cable or DSL as well as a
fractional T1 or full T1 installed and active at the location.
• No Satellite, WiFi, Dial-up, or wireless internet access works for the AIRAVE.
The following is a sample listing of Satellite
providers that will NOT work for the AIRAVE.:
• HughesNet (formerly Direcway)
• Wildblue
• Skyway USA
• Elite Satellite
• Starband by Spacenet
• Earthlink
• Direct TV
• Dish Network
• MicroSAT
• Teledesic
• AIRAVE requires an available power outlet (110 VAC)
• The AIRAVE must be within close proximity of a window for GPS signal acquisition. If a
signal is not acquired (GPS LED is not a solid green), use the external GPS antenna
cable. See the GPS section in this booklet for more information.
Contact AIRAVE Technical Support at 866-556-7310 if you do not meet these minimum
requirements for activation.
Get Your Device Ready
Get Ready
visit sprint.com/airave for complete user guide 7
Get Your Device Ready
2. Minimum Internet Broadband Bandwidth: Test your IP Connection
The following table shows recommended bandwidth by usage type:
Usage Type Recommended
Download Speed
Recommended
Upload Speed
Wireless Call 800 Kbps 800 Kbps
Wireless Data Up to 3 Mbps Up to 1.8 Mbps
Note: The bandwidth of your internet connection will affect the performance of the AIRAVE. You can test your internet
connection speeds using online tools.
3. AIRAVE Special Configurations:
a. Log in required for ISP – Some internet providers require a log in for their users. You may be
required to enter a login in ID and password to set up your AIRAVE. This is especially common
for DSL customers. The online user guide provides steps for this process. Please refer to the
user guide at sprint.com/airave.
b. Set up a static IP – A dynamic IP is the default for the AIRAVE. If you need to use a static IP,
Please refer to the user guide at sprint.com/airave for instructions.
c. AIRAVE access to Internet through a firewall – Some small office or school environments have a
firewall to protect their internet users from hazards. There are specific firewall ports that must be
open for the AIRAVE to connect properly to the Sprint Network. Contact AIRAVE Technical
Support at 866-556-7310 to request the firewall port information.
8 AIRAVE Technical Support 866-556-7310
4. AIRAVE Signal Range: The signal range for the AIRAVE can be adjusted to best fit the
customer’s environment. There are settings for apartments, standard homes, and larger homes.
The customer can contact AIRAVE Technical Support at 866-556-7310 to request a change to
their AIRAVE signal strength.
5. Alternate Set-up Configuration: You may have a modem/router combination device provided by
your ISP that may require a special configuration for the AIRAVE as in the following examples:
a. Configuring the AIRAVE behind the router – It is not recommended to configure the AIRAVE
behind a personal router. Some users may want to use this configuration putting the AIRAVE
behind the router. This is possible but may result in stability issues for the AIRAVE and voice
quality issues.
b. Internet speeds configuration: Customers may notice a change in their internet upload
speeds using the AIRAVE configured on their modem. Customers with a higher speed
internet connection may need an adjustment on this default setting.
Contact AIRAVE Technical Support at 866-556-7310 for assistance with any of the issues
noted above.
Get Your Device Ready
Your AIRAVE
visit sprint.com/airave for complete user guide 9
Setup Overview
LAN 2
Reset
LAN 1
WAN
12VDC
GPS
External GPS Antenna
TO
INTERNET
LAN Router (optional)
PC (optional)
Power Supply
AIRAVE Broadband Connection
Device
The following steps show a typical installation using a broadband cable modem. If you are using a
different type of broadband connection, the steps will be similar. For detailed setup instructions, see the
Read Me First insert provided in your box or online at sprint.com/airave.
Attention: After installing and turning on your AIRAVE for the first time, it will go through an automated
setup sequence. During this time, the device’s LEDs will change color. When the Broadband, GPS,
Network, and Mobile LEDs have changed to steady green, your AIRAVE is ready to use. This process
may take up to two hours. For additional details about the AIRAVE 2.5+ please see the User Guide or
see “Resources” in this guide.
10 AIRAVE Technical Support 866-556-7310
Connect any devices that you have, such as a PC or a LAN (wireless) router, to the AIRAVE’s
blue LAN ports.
Tip: To ensure the best voice and data quality, always connect the LAN router to your AIRAVE. Do not connect
the router directly to your broadband modem or other broadband connection device.
PC or LAN Router Setup
LAN 2
Reset
LAN 1
WAN
12VDC
GPS
AIRAVE
Wireless router
PC
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