Splicecom PCS 571 Manuel utilisateur

PCS 571/572G

User Manual

September 2013

PCS 571/572G User Manual

Document No. 025

Version No. V3.2/0913/1

SpliceCom Ltd

The Hall Business Centre, Berry Lane

Chorleywood, Herts WD3 5EX

Tel: 01923 287700

Website: www.splicecom.com

PCS 571/572 User Manual

Contents

PCS 571/572 User Manual v3.2/0913/1 i

Contents

Introduction...................................................................................................................................................1

About this manual............................................................................................................................................... 1

How your PCS 571/572 will operate ................................................................................................................... 1

Feature Highlights............................................................................................................................................... 4

The PCS range ..................................................................................................................................................... 6

Basic Call Handling ........................................................................................................................................7

Make a call........................................................................................................................................................... 7

Answer a call ....................................................................................................................................................... 8

View a note.......................................................................................................................................................... 8

End a call.............................................................................................................................................................. 9

Dial Ahead ........................................................................................................................................................... 9

Mute a call ......................................................................................................................................................... 10

Pause a call........................................................................................................................................................ 10

Place a call on hold ........................................................................................................................................... 11

Transfer a call..................................................................................................................................................... 11

Parking a call...................................................................................................................................................... 12

Conference Call................................................................................................................................................. 14

Call Waiting........................................................................................................................................................ 15

Switch to Hands Free ........................................................................................................................................ 16

Changing the volume....................................................................................................................................... 16

Calls History .................................................................................................................................................18

View the contents of your Calls History ........................................................................................................... 18

Identifying the type of call................................................................................................................................ 18

Details of a call .................................................................................................................................................. 19

Missed Calls....................................................................................................................................................... 19

Redial a number................................................................................................................................................ 19

Ring back a caller .............................................................................................................................................. 20

Select an alternative number to dial ................................................................................................................ 20

Delete a call....................................................................................................................................................... 21

Contacts Directory .......................................................................................................................................22

View the Directory............................................................................................................................................. 22

Make a call via the Directory ............................................................................................................................ 24

Transfer a call via the Directory ........................................................................................................................ 25

Alternative method to view the directory........................................................................................................ 26

Departments................................................................................................................................................28

Working as a member of a Department.......................................................................................................... 28

Receiving a Department call............................................................................................................................. 28

Make a call to a Department............................................................................................................................ 29

Transfer a call to a Department........................................................................................................................ 29

Calls History ....................................................................................................................................................... 30

User Settings ...............................................................................................................................................31

Favourites (Speed Dials) ................................................................................................................................... 31

Telephone Numbers......................................................................................................................................... 36

Defaults ............................................................................................................................................................. 37

Call Divert/Follow Me........................................................................................................................................ 39

Out of Office Message ..................................................................................................................................... 41

PCS 571/572 User Manual

Contents

ii PCS 571/572 User Manual v3.2/0913/1

Group Log In ..................................................................................................................................................... 42

Do Not Disturb .................................................................................................................................................. 43

Voicemail.....................................................................................................................................................44

Receiving a message ........................................................................................................................................ 44

Listen to a message .......................................................................................................................................... 44

Message Handling ............................................................................................................................................ 45

Delete a message ............................................................................................................................................. 45

Ring back a caller .............................................................................................................................................. 46

Ring back the caller on an Alternative number............................................................................................... 46

Finding your messages..................................................................................................................................... 47

Record a Greeting............................................................................................................................................. 48

Using an Assistant telephone number ............................................................................................................ 48

Send a message to email ................................................................................................................................. 49

Listen to a message while on a call ................................................................................................................. 50

Leave a message for a colleague .................................................................................................................... 50

Transfer a call to a colleague’s voicemail ........................................................................................................ 51

Record a call ...................................................................................................................................................... 52

Record a Memo ................................................................................................................................................ 52

Voicemail for Departments............................................................................................................................... 52

PCS 571/572 Administration.........................................................................................................................55

Hot Desking/Log In........................................................................................................................................... 55

Remote PSTN..................................................................................................................................................... 56

Operator Console Mode................................................................................................................................... 58

Phone Information............................................................................................................................................ 58

Partnering your PCS 571/572 with your PC or laptop ...................................................................................... 59

Index............................................................................................................................................................61

PCS 571/572 User Manual

Introduction

PCS 571/572 User Manual v3.2/0913/1 1

Introduction

About this manual

This manual contains all that you need to know to operate your PCS 571/572 connected to a SpliceCom

maximiser system using version 3.2 software. This manual assumes that the PCS 571/572 telephone has

been connected and configured by your System Administrator, and is ready for use. If this is not the case

please refer to your System Administrator for further assistance.

How your PCS 571/572 will operate

Your User Account

You are a “User” of the SpliceCom maximiser telephone system and as such you have a User account on

the system. Your User name will be used to identify you as you make, receive and transfer calls. Each of

your colleagues will also have a User account and will be identified in the same way, by their User name.

A list of the Users of your telephone system can be viewed via the Directory as explained in the Contacts

Directory section from page 22.

As a User on the system you will be given an extension number, eg 2021, and possibly a DDI number, eg

01632 563862. So that when a colleague rings your extension number or an external contact rings your

DDI number these will be routed to your User account.

Your User account will store all of your User settings (as described in the User Settings section from page

31) so that when you login to another handset (as described in the Hot Desking/Log In section from page

55) these settings will be available to you and your calls will be routed to whichever phone you are logged

on to.

Logging On

In most implementations the PCS 571/572 will be your permanent desktop phone and such it will have

been automatically allocated to you by your System Administrator therefore there will be no need for you

to log in or log out. However, if you are a Hot Desk User, in other words a User who has been given the

ability to log in to any phone on the system because, for example, you need to move around the building

or you are rarely in the office and do not need a permanent telephone please refer to the Hot

Desking/Log In section from page 55 for further information.

Home Page

The default display on your telephone when idle will display the SpliceCom logo together with your User

Name, extension number and the current date and time. Please refer to your system administrator if you

would like this changed, for example, to display your company logo. You can also determine what is

displayed on the screen when your handset is idle, please refer to the Defaults section from page 37 for

further details.

While using your phone you can return to your home page by pressing the context sensitive

key beside the Home icon.

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Introduction

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Hands free Operation

Hands free operation of the PCS 571/572 enables you to have a telephone conversation via the phone’s

speakers. This is done by pressing the Speaker button rather than lifting the handset. You can switch

between hands free and handset during a call as described in the Switch to Hands Free section from

page 16.

If you connect a headset to the headset port on the PCS 571/572 your hands free conversation will be via

the headset and not through the phone’s speaker. You can configure your phone so that the ringing tone

will only be heard via your headset, please refer to the Headset Ringing section from page 39 for further

details.

Your phone can be configured so that your calls can only be handled hands free, when using a headset in

most cases, and the handset will become inoperable. This may have already been configured for you.

Please refer to your System Administrator for further details.

Screen Saver Mode

Your PCS 571/572 may be configured so that the context sensitive display will dim after your phone has

been idle for a certain amount of time. If this feature has been configured on your phone as soon as you

use your PCS 571/572 again the display will return to full brightness. Your PCS 571/572 may also be

configured so that a screen saver (blank screen) will appear either at a set time (usually during the night)

or when your phone has been idle for a certain amount of time. If this feature has been configured on

your phone as soon as you use your PCS 571/572 again the display will return to normal. Please refer to

your System Administrator for further information.

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Introduction

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Control Buttons

The Mute button will enable you to turn on or off this facility. Please refer to the Mute a

call section from page 10 for further details.

The Volume Down button will enable you to reduce the headset or hands free or ringing

volume on your PCS 571/572. Please refer to the Changing the volume section from

page 16 for further details.

The Volume Up button will enable you to increase the headset or hands free or ringing

volume on your PCS 571/572. Please refer to page 16 for further details.

The Speaker button will place your phone off-hook and enable you to use hands free

mode. Please refer to the Changing the volume section from page 16 for further details.

The Recall button is used place a call on hold. Please refer to the Place a call on hold

section from page 11 for further details.

The Messages button will enable you to view your Calls History & voicemail messages.

Please refer to the Calls History section from page 18 and Voicemail section from page 44

for further details.

The Contacts button is used to search for an entry on the system database and dial a

number stored for the relevant contact. Please refer to the Contacts Directory section

from page 22 for further details.

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Introduction

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The Favourites button can be used to access your Park slots and speed dials. Please refer

to the Parking a call section from page 12 and the Favourites (Speed Dials) section from

page 31 for further details.

The Page Up button can be used to search within the Calls History, Contacts and

Favourite pages.

The Page Down button can be used to search within the Calls History, Contacts and

Favourite pages.

The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a

new voicemail message.

Your phone off hook

When your phone is off hook, ie when you lift the handset or press the Speaker button, the

context sensitive key beside the Hang Up icon will enable you to cancel a call you are starting

to make. If your phone is off hook because you have lifted your handset, when you press this

key Call Status will be displayed to enable you to pick up a call or dial one of your speed dials.

(For further information on these facilities please refer to the Parking a call section from page

12 and the Favourites (Speed Dials) section from page 31 for further details.) Alternatively,

replace your handset. If your phone is off hook because you have pressed the Speaker

button or are using hands free, when you press this key your home page will be displayed.

Feature Highlights

Access to the System Database

Your PCS 571/572 gives you access to a database of information stored on your maximiser system that

provides directories of telephone numbers (internal and external) to help you to quickly and easily make

and transfer calls.

Dial Ahead

The Dial Ahead facility allows you to enter a number on the keypad before actually dialling the number.

This is useful if you have, for example, a long international number to enter. If you enter an internal

number, Dial Ahead will check the status of the colleague’s extension; whether the User is free, busy or

has do not disturb set. You can then choose to ring your colleague, leave a voicemail message (if

enabled) or ring back later.

Parking a Call

All calls received can be put on hold and the call remains in your control. However another way to place a

call on hold is to park the call into a system area that allows your colleagues to easily pick up the call when

they are ready and in the meantime you are able to continue with other calls.

Favourites

As well as access to a directory of telephone numbers stored on the telephone system’s database you can

also have your own list of “favourite” numbers that you regularly call or transfer calls to. Your Favourites

will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and

allow you to pick up a call ringing on a colleague’s extension.

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Introduction

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Call Recording

Your PCS 571/572 gives you the ability to manually instigate personal call recording allowing you to record

your calls as and when required. Each call recording can be saved as a voicemail message and therefore

easily accessed or saved in a centralised file. Please note that feature is controlled by your system

administrator; please contact your system administrator for further details.

Voicemail

The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a

message and your PCS 571/572 allows you to easily manage these messages. Please note that feature is

controlled by your system administrator; please contact your system administrator for further details.

Viewing Notes during a call

During the process of a call you can view notes related to that call or to the contact the call was made to or

received from. The note might have been added when the call was originally received by, for example,

the receptionist before transferring the call to you and may give details of the nature of the call helping

you to deal with the call proficiently. If the call is received from or made to an external number stored on

the central database you can view the notes previously saved with this contact.

Hot Desking

If you share your PCS 571/572 with other colleagues you can log in using your own extension number and

access code so that you can use your own settings and be identified with your name when you make and

receive calls.

SpliceCom LED

The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new voicemail

message.

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Introduction

6 PCS 571/572 User Manual v3.2/0913/1

The PCS range

From affordable entry-level phones, through IP terminals that unify advanced telephony and IT applications

at the desktop, to native IP Phone applications that run on Smart Phones, Tablets, PCs and Macs; in

SpliceCom’s comprehensive PCS telephony family you’ll find the product that’s the ideal match for every

specific business requirement - whatever it may be.

Designed to complement other market leading and stylish IT equipment on your desktop, SpliceCom’s

PCS 552, PCS 56x, PCS 57xG & PCS 58xG IP Phones combine looks, intelligence and desirability in equal

measure. The world’s slimmest desktop IP phones provide easy access to the benefits delivered by

maximiser, SpliceCom’s range of innovative and award-winning Unified Communications platforms. All PCS

5xx IP phones have large graphical displays, intuitive multi-functional context sensitive keys, and bold

instantly recognisable icons to provide the ease-of-use associated with mobile phones, so delivering the

ultimate business telephony user experience.

The IP 530 is SpliceCom's entry-level IP Phone, designed to work with maximiser to address everyday

business telephony needs. The PCS 520 is a display phone with pre-configured system access keys,

desktop paging and combined Do Not Disturb/Message Waiting LED, with the entry-level PCS 505

completing SpliceCom’s range of desktop phones.

SpliceCom’s iPCS is a native IP Phone application for Smart Phones and Tablets, allowing a mobile device to

operate as a highly functional system phone extension. This makes it an ideal maximiser Office Mobility

solution for the replacement of existing DECT wireless systems, or as an alternative for SIP/WiFi phones.

Navigate is a Phone Partner application, delivering powerful personal call management features via

Windows 7 & Windows 8 PCs for users of SpliceCom’s broad range of PCS IP Phones, or existing 3rd party

analogue telephones. Providing point and click access to both commonly used and advanced maximiser

telephony & integrated Microsoft features, Navigate provides a single intuitive interface to manage

business communications for all employees across an organization, irrespective of their role. Navigate can

also be used as an IP Softphone with the addition of an associated licence, with PCS 60 offering similar

functionality for Apple Mac OS X users and those running versions of Microsoft operating systems prior to

Windows 7.

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