Splicecom PCS 580G Manuel utilisateur

PCS 580G User Manual

Version 3.2

April 2011

Part No. DOC-MN-PCS580G-00

PCS 580 User Manual

Document No. 017

Version No. V3.2/0411/1a

SpliceCom Ltd

The Hall Business Centre, Berry Lane

Chorleywood, Herts WD3 5EX

Tel: 01923 287700

Website: www.splicecom.com

PCS 580 User Manual

Contents

PCS 580 User Manual V1.2/0411/1a i

Contents

Introduction...................................................................................................................................................1

About this manual............................................................................................................................................... 1

How your PCS 580 will operate .......................................................................................................................... 1

Feature Highlights............................................................................................................................................... 3

The PCS range ..................................................................................................................................................... 4

Basic Call Handling ........................................................................................................................................5

Make a call........................................................................................................................................................... 5

Answer a call ....................................................................................................................................................... 5

End a call.............................................................................................................................................................. 6

Dial Ahead ........................................................................................................................................................... 6

View the web page ............................................................................................................................................. 8

Mute a call ........................................................................................................................................................... 8

Pause a call.......................................................................................................................................................... 8

Place a call on hold ............................................................................................................................................. 9

Transfer a call....................................................................................................................................................... 9

Parking a call...................................................................................................................................................... 11

Notes ................................................................................................................................................................. 11

Conference Call................................................................................................................................................. 13

Call Waiting........................................................................................................................................................ 14

Switch to Hands Free ........................................................................................................................................ 15

Changing the volume....................................................................................................................................... 15

Calls History .................................................................................................................................................17

View the contents of your Calls History ........................................................................................................... 17

Identifying the type of call................................................................................................................................ 17

Missed Calls....................................................................................................................................................... 18

Details of a call .................................................................................................................................................. 18

Redial a number................................................................................................................................................ 19

Ring back a caller .............................................................................................................................................. 19

Delete a call....................................................................................................................................................... 20

Contacts Directory .......................................................................................................................................21

View the Directory............................................................................................................................................. 21

Make a call via the Directory ............................................................................................................................ 23

Transfer a call via the Directory ........................................................................................................................ 23

Alternative method to view the directory........................................................................................................ 24

Working with the Contacts database ............................................................................................................... 26

Departments................................................................................................................................................29

Working as a member of a Department.......................................................................................................... 29

Receiving a Department call............................................................................................................................. 29

Make a call to a Department............................................................................................................................ 30

Transfer a call to a Department........................................................................................................................ 30

Calls History ....................................................................................................................................................... 31

User Settings ...............................................................................................................................................32

Do Not Disturb .................................................................................................................................................. 32

Call Divert/Follow Me........................................................................................................................................ 32

Out of Office Message ..................................................................................................................................... 34

Group Log In ..................................................................................................................................................... 35

PCS 580 User Manual

Contents

ii PCS 580 User Manual V1.2/0411/1a

Favourites (Speed Dials) ................................................................................................................................... 36

Telephone Numbers......................................................................................................................................... 41

Divert Numbers................................................................................................................................................. 42

Defaults ............................................................................................................................................................. 43

Voicemail.....................................................................................................................................................46

Receiving a message ........................................................................................................................................ 46

Listen to a message .......................................................................................................................................... 46

Message Handling ............................................................................................................................................ 47

Ring back a caller .............................................................................................................................................. 49

Record a Greeting............................................................................................................................................. 50

Using an Assistant telephone number ............................................................................................................ 51

Leave a message for a colleague .................................................................................................................... 52

Transfer a call to a colleague’s voicemail ........................................................................................................ 53

Record a call ...................................................................................................................................................... 54

Record a Memo ................................................................................................................................................ 55

Voicemail for Departments............................................................................................................................... 55

PCS 580 Administration................................................................................................................................58

Hot Desking/Log In........................................................................................................................................... 58

Extension Anywhere Number .......................................................................................................................... 59

Operator Console Mode................................................................................................................................... 60

Phone Information............................................................................................................................................ 62

Index............................................................................................................................................................63

PCS 580 User Manual

Introduction

PCS 580 User Manual V1.2/0411/1a 1

Introduction

About this manual

This manual contains all that you need to know to operate your PCS 580 connected to a SpliceCom

maximiser system using version 3.2 software. This manual assumes that the PCS 580 telephone has been

connected and configured by your System Administrator, and is ready for use. If this is not the case please

refer to your System Administrator for further assistance.

How your PCS 580 will operate

Your User Account

You are a “User” of the SpliceCom maximiser telephone system and as such you have a User account on

the system. Your User name will be used to identify you as you make, receive and transfer calls. Each of

your colleagues will also have a User account and will be identified in the same way, by their User name.

A list of the Users of your telephone system can be viewed via the Directory as explained from page 21.

Logging On

In most implementations the PCS 580 will be your permanent desktop phone and as such it will have been

automatically allocated to you by your System Administrator, therefore there will be no need for you to log

in or log out. However, if you are a Hot Desk User, in other words a User who has been given the ability to

are rarely in the office and do not need a permanent telephone please refer to page 58 for further

information.

Controls Toolbar

These buttons will be available on the Controls Toolbar when your phone is idle and while you are using

your PCS 580.

The Home button will return you to your Idle Page.

The Volume Down button will enable you to reduce the headset or hands free or ringing

volume on your PCS 580. Please refer to page 15 for further details.

The Volume Up button will enable you to increase the headset or hands free or ringing

volume on your PCS 580. Please refer to page 15 for further details.

The Settings button will enable you to configure your User settings such as DND, Divert

and Speed Dials, as well as changing the default behaviour of your phone. Please refer

to the User Settings section from page 32 for further details.

The Favourites button can be used to access your Park slots and speed dials. Please refer

to page 11 and page 32 respectively for further details.

The Contacts button is used to search for an entry on the system database and dial the

numbers stored for the relevant contact. Please refer to page 21 for further details.

The Keypad button will display the key pad enabling you to use the Dial Ahead feature

and to make a call hands free. Please refer to page 15 for further details.

PCS 580 User Manual

Introduction

2 PCS 580 User Manual V1.2/0411/1a

The Messages button will enable you to view your Calls History & listen to voicemail

messages. Please refer to page 17 and page 46 respectively.

The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a

new voicemail message.

Idle Page

The default display on your telephone when idle will be a web page displaying the SpliceCom logo

together with your User Name and extension number. This web page (called your Home Page) can be

changed to display a web page presenting your company logo, for example, or a web page available on

your intranet or the Internet (if a connection is available). Please refer to your System Administrator for

further details. If you would like an alternative PCS 580 screen to be displayed here please refer to page 43

for further details.

You can return to your Idle page at any time by pressing the Home button .

Screen Saver Mode

Your PCS 580 may be configured so that the context sensitive display will dim after your phone has been

idle for a certain amount of time. If this feature has been configured on your phone as soon as you use

your PCS 580 again the display will return to full brightness. Your PCS 580 may also be configured so that a

screen saver (blank screen) will appear either at a set time (usually during the night) or when your phone

has been idle for a certain amount of time. If this feature has been configured on your phone as soon as

you use your PCS 580 again the display will return to normal.

Your phone off-hook

When your PCS 580 is off-hook the key pad is displayed allowing you to dial a number.

The Hang Up button will cancel a call you are starting to make and Call Status will be displayed

to enable you to pick up a call or dial one of your speed dials. For further information on these

facilities please refer to page 11 and page 32 respectively.

Headset Operation

When a headset is connected to the PCS 580 the telephone will operate in hands free mode.

PCS 580 User Manual

Introduction

PCS 580 User Manual V1.2/0411/1a 3

Feature Highlights

Access to the central database

Your PCS 580 gives you access to a database of information stored on your maximiser system that provides

directories of telephone numbers (internal and external) to help you to quickly and easily make and

transfer calls.

Dial Ahead

The Dial Ahead facility allows you to enter a number on the keypad without firstly lifting the handset. This

will enable you to check the status of a colleague’s extension before ringing their phone. The display will

show if the User is busy or has do not disturb set. You can then choose to ring your colleague or leave a

voicemail message.

Parking a Call

All calls received can be put on hold and the call remains in your control. However, another way to place a

call on hold is to park the call into one of the system areas that allow your colleagues to easily pick up the

call and in the meantime you are able to continue with other calls.

Favourites

As well as access to a directory of telephone numbers stored on the telephone system’s database you can

also have your own list of “favourite” numbers that you regularly call or transfer calls to. Your Favourites

will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and

allow you to pick up a call ringing on a colleague’s extension.

Call Recording

Your PCS 580 gives you the ability to manually instigate personal call recording allowing you to record your

calls as and when required. Each call recording can be saved as a voicemail message and therefore easily

accessed or saved in a centralised file. Please note that feature is controlled by your system administrator;

please contact your system administrator for further details.

Voicemail

The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a

message and your PCS 580 allows you to easily manage these messages.

Entering Notes during a call

During the process of a call you can entered or view notes related to that call or to the contact the call was

made to or received from. This will help with the proficient handling of a call as the notes can act as a

memory aid or give the recipient of the transferred call information regarding the calls purpose.

Web Browser

The PCS 580 provides a web browser so that web pages available on the Internet or your company’s

intranet can be displayed to provide you with information relevant to your calls or display real time video

such as a feed from a security camera, for example.

PCS 580 User Manual

Introduction

4 PCS 580 User Manual V1.2/0411/1a

Hot Desking

If you share your PCS 580 with other colleagues you can log in using your own extension number and

access code so that you can use your own settings and be identified with your name when you make and

receive calls.

SpliceCom LED

The SpliceCom LED will flash if you have Do Not Disturb set and/or you have received a new voicemail

message.

The PCS range

To further enhance maximiser's advanced capabilities SpliceCom

offer a wide range of Proactive Communication Stations (PCS), to

deliver the ultimate in desktop productivity. Designed to

compliment other market leading and stylish, high-end IT

equipment on the desktop, SpliceCom's PCS 560 & PCS 570G IP

Phones combine, looks intelligence and desirability in equal

measure. The world's slimmest desktop IP Phones provide easy

access to the wide range of benefits delivered by maximiser -

SpliceCom's innovative and award-winning portfolio of IP-

PBX/Unified Communication/Business Telephony platforms. The top of the range PCS 580G is the latest

version of the world’s first “keyless” IP Phone, featuring a wide-screen, full-colour, LCD touch display, to

provide context sensitive displays, information & web based content. The IP 530 is SpliceCom's entry-level

IP Phone, designed to work with maximiser to address everyday business

telephony needs. The PCS 520 is a display phone with pre-configured system

access keys, desktop paging and combined Do No Disturb/Message Waiting

LED, with the entry-level PCS 505 completing the range.

Supplied as standard with every maximiser system, the PCS 60 and PCS 50

Phone Partner applications deliver similar benefits to the PCS 580G desktop

station for those who choose to use PCS 570, PCS 560, PCS 570G, PCS 100,

PCS 520, PCS 505 or traditional analogue telephones. The PCS 60 and PCS 50

applications can be run on Windows and Mac OS X (PCS 60), or Linux (PCS

50) desktop or laptop PCs and can also be utilised as IP Softphones.

PCS 580 User Manual

Basic Call Handling

PCS 580 User Manual V1.2/0411/1a 5

Basic Call Handling

Make a call

Lift the handset

Dial the number (internal or external) required using the key pad displayed

Call Status will display your name and the details of the number you are ringing.

Alternatively,

Press the Keypad button

Enter the number (internal or external) required using the key pad displayed

Press the Dial button or lift your handset

Call Status will display the details of the call

Call Status

Call Status will display the name of the person you

have called (if known by the system), the number

you have dialled, your name and number, and length

of time of the call.

If you have started to make a call, have changed your mind and wish to stop the call press the

Hang Up button or replace your handset.

If you are required to enter further digits once the call has been made, for example, when

presented with an auto attendant, press the Keypad button to enter the digits required via the

key pad.

Answer a call

On receiving a call your handset will ring and Call Status will display the details of the call:

First line - the caller’s name (if the incoming number is recognised by the system) and the caller’s number

Second line - who the call is for. This will either be your name, the name of the colleague who has

diverted their calls to you or a Department name.

Third line - the duration of the call

Incoming internal call

PCS 580 User Manual

Basic Call Handling

6 PCS 580 User Manual V1.2/0411/1a

Incoming external call

This information enables you to answer the call in the required manner.

To answer the call lift your handset or press the Answer button

Reject a call

If you do not wish to answer the call press the Hang Up button

The call will be passed to your Forward on Busy number (if set) or passed to voicemail (if

enabled) or cancelled.

End a call

Replace your handset or press the Hang Up button

Please note:

If you replace your handset you will be returned to the Idle Page

If you end the call by pressing the Hang Up button Call Status will remain allowing you to pick up a

call or dial one of your speed dials.

If you are using the handset and the distant end clears the call, Call Status will remain allowing you to

pick up a call or dial one of your speed dials. Replace your handset if this is not required.

Dial Ahead

The Dial Ahead facility allows you to enter a number on the keypad but the phone will not dial the number

until instructed to do so. This is useful when entering long international numbers, for example, or for

checking if your colleague is available to take the call.

Entering an internal extension number

Dial Ahead will enable you to can check the status of your colleague’s extension ahead of ringing their

phone.

Press the Keypad button

Enter the internal extension number required using the key pad displayed

Once the extension number has been entered on the keypad the following options are then available:

The red busy icon will be displayed if the extension is busy; otherwise your colleague’s extension

is free.

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