Splicecom PCS 100 Manuel utilisateur

PCS 100 User Manual

Version 2.2

May 2005 Part No. DOC-MN-PCS100-00

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PCS 100 User Manual

V2.2/0505/1 - i - PCS 100 User Manual

Contents

Contents .................................................................................................................................i

Introduction...........................................................................................................................1

Your PCS 100........................................................................................................................2

Getting Started.......................................................................................................................2

Making a Call........................................................................................................................3

Answering a Call ...................................................................................................................5

Ending a Call.........................................................................................................................6

Working with Favourites (Speed Dials) .................................................................................7

Call Status .............................................................................................................................9

Placing a Call on Hold...........................................................................................................9

Transferring a Call.................................................................................................................9

Redialling a Number............................................................................................................11

Parking a Call......................................................................................................................11

Switching to Hands Free......................................................................................................12

Muting a Call.......................................................................................................................12

Changing the Volume..........................................................................................................12

The Message Box – Your Incoming Call History & Voicemail ............................................14

Working with Voicemail......................................................................................................16

Recording a Call..................................................................................................................20

Recording a Memo ..............................................................................................................20

Conferencing .......................................................................................................................21

Using Call Waiting ..............................................................................................................22

Using Follow Me/Forwarding..............................................................................................22

Using Do Not Disturb..........................................................................................................26

Working with the maximiser System Directories .................................................................27

The User Directory ..............................................................................................................27

The Contacts Directory........................................................................................................28

The Department Directory ...................................................................................................29

Working as a member of a Department................................................................................30

Partnering the PCS 100 with your PC or Laptop ..................................................................32

PCS 100 - Buttons in Brief ..................................................................................................33

Index ...................................................................................................................................34

PCS 100 User Manual

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PCS 100 User Manual

V2.2/0505/1 - 1 - PCS 100 User Manual

Introduction

SpliceCom’s wide range of Proactive Communication

Stations (PCS) delivers the ultimate in service to the

desktop for those seeking the real business benefits that

can be gained from the convergence of voice, video and

web enabled applications. When used in conjunction

with the maximiser, the screen based PCS 400 (colour)

and PCS 200 (monochrome) allow the relevant

information from your core business applications to be

“pushed” to the desktops of those who need it in a timely

and controlled manner.

The PCS 100 is an IP system phone, providing all the facilities normally associated with a top

of the range digital phone for making and receiving calls. An LCD display, combined with

eight context sensitive keys and six further buttons for the most-frequently used functions,

delivers easy-to-use operation for every day telephony tasks.

Supplied as standard with every maximiser system, the

PCS 50 application for Windows, Mac OS X and Linux

PCs delivers ALL of the benefits associated with

SpliceCom’s top of the range PCS 400 desktop station.

Typically deployed as an IP Softphone or as a “partner”

to traditional analogue telephones and GSM/mobile

phones, the PCS 50 application can also be used in

conjunction with the PCS 100. This allows an alternative

way to handle calls quickly and efficiently for those who

prefer to “drive” their telephone through their desktop or

laptop computer, in addition to providing a cost-effective

method of converging voice with the company intranet and web-enabled applications

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Your PCS 100

At rest, your PCS 100 is on-hook. All the buttons are explained in further detail in the

appropriate section of this User Guide.

Getting Started

Hot Desking/Log In

In most implementations the PCS 100 will be your permanent desktop phone and as such it

will have been automatically allocated to you by your System Administrator – there will be

no need for you to Log In or Log Out. However, if you are a Hot Desk User, in other words a

User who has been given the ability to log in to any phone on the system because, for

example, you need to move around the building or you are rarely in the office and do not

need a permanent telephone, you can log in to a PCS 100 as follows. You will need to know

your extension number and Login Access Code please refer to your System Administrator for

these details.

Enter your extension number, an Asterisk, your Login Access

Code and terminate with a Hash. eg 2040*1234#The system will

automatically log you in, your Favourites will be will be

presented as your default Display and you can make and receive

calls in the normal way.

If the PCS 100 is already Logged In (it may default to another

user, or be used as a general phone with limited capabilities),

press the Page Up button.

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press the Page Up button.

Press the Page Up button a second time.

Logout

Press the Context Sensitive Key alongside Logout.

Enter your extension number, an asterisk, your Login Access

Code and terminate with a Hash. eg 2040*1234#The system will

automatically log you in, your Favourites will be will be

presented as your default Display and you can make and receive

calls in the normal way.

Log Off

Once you have finished using the telephone that you are logged on to you may wish to log

off. Your extension becomes busy and your calls will pass to Voicemail (if enabled) or to

your Forward on Busy number (if configured).

Press the Page Up button.

Press the Page Up button a second time.

Logout

Press the Context Sensitive Key alongside Logout. The phone

will return to the User, or state, assigned to this extension -

dependent on the configuration of the system.

Note: The system may be configured to automatically log you off after the extension is not

used for a specified amount of time. This is useful if you forget to manually log off. Please

refer to your System Administrator for further details.

Headset Operation

When a headset is connected to the PCS 100 the handset will operate in hands free mode. Lift

the handset to override this operation.

Making a Call

Dial the number required using the Keypad (internal or external

number).

Lift the handset or press the Speaker button. You will hear dial

tone.

Dial the number required using the Keypad (internal or external

number).

The Status screen will display whom you are ringing, your details

and provide a Clear button and (Leave) Voicemail button – the

latter appears for internal calls only.

Once the call is connected the Clear and Voicemail buttons will

disappear and be replaced by four Park Slots (1-4).

If you have started to make a call, have changed your mind and wish to stop the call either

replace your handset, press the Speaker button, or press the Context Sensitive Key alongside

Clear on the Display.

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Making an Internal Call to a User (another extension)

Dial the extension number required using the Keypad

Lift the handset or press the Speaker button. You will hear dial

tone.

Dial the extension number required using the Keypad.

Press the Users button. A list of the Users on your system will

appear on the Display.

Use the Page Up/Down buttons or the

Alpha- Numeric Keypad to find the User

you require.

Robin

Select the User required by pressing the Context Sensitive Key

alongside their name.

A list of contact numbers for that User will be displayed. Up to 5

numbers per User – and Voicemail - can be stored on the

maximiser system.

705

Dial the required number by pressing the Context Sensitive Key

alongside it.

For further information on working with the User Directory please refer to page 27.

Making an Internal Call to a Department

Dial the extension number of the Department required using the

Keypad

Lift the handset or press the Speaker button. You will hear dial

tone.

Dial the extension number of the Department required using the

Keypad.

Press the Department button. A list of the Departments on your

system will appear.

Use the Page Up/Down buttons or the

Alpha- Numeric Keypad to find the

Department you require.

Sales

Select the Department required by pressing the Context Sensitive

Key alongside its name.

Two contact numbers for that Department will be displayed –

Extension no. & Voicemail.

720

Dial the required number by pressing the Context Sensitive Key

alongside it.

For further information on working with the Department Directory please refer to page 29.

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Making an External Call

Dial the number required using the Keypad

Lift the handset or press the Speaker button. You will hear dial

tone.

Dial the number required using the Keypad.

Press the Contacts button. A list of external Contacts stored on

your system’s directory will be displayed.

Use the Page Up/Down buttons or the

Alpha-Numeric Keypad to find the

Contact you require.

Steve Smith

Select the Contact required by pressing the Context Sensitive Key

alongside their name.

A list of telephone numbers for that Contact will be displayed. Up

to 5 numbers per Contact can be stored on the maximiser system.

01234567890

Dial the required number by pressing the Context Sensitive Key

alongside it.

For more information regarding the use of the Contacts Directory please refer to page 28.

Entering Additional Digits

Once a call has been made, further digits can be entered from the Alpha Numeric Keypad

when required. For example, when using an auto attendant or Interactive Voice Response

(IVR) system

Answering a Call

On receiving a call your handset will ring, your Message Waiting

LED will flash and the Display will show the caller’s number and

details (if known), details of the number called and two active

buttons; Answer and Clear.

To answer the call, lift your handset, or press the Speaker button.

Answer

Press the Context Sensitive Button alongside Answer on the

Display.

Clear

If you do not wish to answer the call press the Context Sensitive

Button alongside Clear on the Display and the call will be passed

to Voicemail (if enabled) or cancelled.

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A historical record of all incoming calls will be stored in your Message Box. Please refer to

page 14 for further information.

Ending a Call

To end a call, replace your handset, or press the Speaker button.

Press the Page Down button under the Display.

Clear

Press the Context Sensitive Key alongside Clear on the Display.

Note: When used on the PCS 100 the Speaker button will only end the call if used in hands

free mode otherwise this icon will switch from handset to hands free mode. Please refer to

page 12 for further details.

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