4.2 Warranty
The Spider X Keypad comes with a 12 month warranty from date of purchase. You must
notify Spidertracks as soon as a defect is discovered. If the device needs to be returned for
repair, a return merchandise authorisation (RMA) will be issued. Spidertracks will replace
your Spider X Keypad with a new or refurbished Spider X Keypad. You are responsible for all
return shipping costs of the device under RMA. Any attempt to repair or open the device,
water damage, or physical damage beyond normal wear and tear will void the warranty.
Australia
Our goods and services come with guarantees that cannot be excluded under the Australian
Consumer Law. For major failures with the service, you are entitled:
●to cancel your service contract with us; and
●to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a
failure with the goods or a service does not amount to a major failure, you are entitled to
have the failure rectified in a reasonable time. If this is not done you are entitled to a refund
for the goods and to cancel the contract for the service and obtain a refund of any unused
portion. You are also entitled to be compensated for any other reasonably foreseeable loss
or damage from a failure in the goods or service.
4.3 Disposal and Returns
Spidertracks is committed to reducing waste.
EU
Contact our support team on how to return or dispose of your device.
The European Union (EU) has developed the WEEE (Waste Electrical and Electronic
Equipment) Directive to ensure that systems for collection, treatment and recycling of
electronic waste will be in place throughout the European Union.
This directive requires manufacturers of electrical and electronic equipment who sell into EU
countries to encourage consumers of such equipment to appropriately recycle the
equipment at the end of their lifespan.
Global
Contact our support team on how to return or dispose of your device.
