
COLOR INDICATOR LIGHT
STATUS
SWITCH STATUS
WHITE ON Switch is OFF
OFF Switch is ON
RED Flashing Quickly Pairing failed
WHITE Single Blink Ready for Smart pairing mode
Double Blink Ready for Manual pairing mode
Troubleshooting
PROBLEM CAUSE SOLUTION
Unable to find the
Smart Switch on
the WiZ App
Smart Switch is not
paired in the WiZ App
Put the Smart Switch into Pairing
Mode. Open the WiZ App Add a
Device Wi-Fi Switch and follow
instructions for pairing.
To force the switch into Manual
Pairing, make sure light is turned off
and Long Press the ON/OFF Switch
(5 seconds).
Unable to operate
the load (light)
with the ON/OFF
switch
Wiring issue Review and confirm the
INSTALLATION section in this manual.
No electricity Check that the power is ON at the
circuit breaker.
Load does not function or
is incompatible • Replace the load.
• Check the SPECIFICATION section
for compatible loads and limitations.
Smart Switch not
responding to WiZ
APP control
Network connectivity
issue Check wireless network connectivity.
Smart Switch is not
functioning correctly Please re-pair connecting Wi-Fi.
Load (light)
not functioning
properly
Load (light) may not be
compatible or exceeding
limits
• Check SPECIFICATION section to
ensure load (light) is within limits.
• Replace the load (light).
Smart Switch not
connected to the
WiZ APP
LED indicator will blink
if Wi-Fi password is
incorrect
Re-enter Wi-Fi password, making sure
it is the same as the Wi-Fi network
you are connected to.
Weak/low Wi-Fi signal Check Wi-Fi signal and position of
Smart Switch, to ensure that it is
within Wi-Fi range.
Network not supported Check if Wi-Fi router is broadcasting
2.4 GHz, WPA2 Personal b/g. Try to
re-pair in the WiZ App.
Note: Only one Smart 3-way switch is required at the approved switch locations.
Note: Neutral wire required.
Note: Smart pairing mode is entered automatically once connected to power during
initial setup. Smart and Manual pairing modes can be selected within the WiZ App.