Sony Ericsson P1i Manuel utilisateur

Trouble Shooting Guide, Mechanical

4/000 21-1/FEA 209 544/126 B

Company Internal ©Sony Ericsson Mobile Communications AB

Trouble Shooting Guide, Mechanical

Applicable for P1i and P1c

Contents

1General ...............................................................................................................2

1.1 Service functions in the software...........................................................3

1.2 Misuse and other no warranty issues ....................................................4

2On/Off Problems ................................................................................................ 8

3Network/Signal Problems .................................................................................9

4Audio Problems ............................................................................................... 11

5Key Problems...................................................................................................14

6Display Problems ............................................................................................16

7Illumination Problems .....................................................................................17

8Alert Problems ................................................................................................. 18

9SIM Problems...................................................................................................19

10 Charging/Capacity Problems .........................................................................20

11 Data Communication Problems .....................................................................22

12 Software Problems ..........................................................................................24

13 Revision History ..............................................................................................25

Trouble Shooting Guide, Mechanical

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Company Internal ©Sony Ericsson Mobile Communications AB

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1General

This document outlines the mechanical repairs that should be made in an attempt to fix the common failures that are seen in the

field. To gain a complete understanding of how to test and repair a specific failure, this document should be used in conjunction

with the Test Instructions, Mechanical and the Working Instructions, Mechanical.

NOTE! A unit should always be inspected for liquid damage and flashed with latest software before using the Mechanical

Trouble Shooting Guide. Refer to the Mechanical Test Instructions for details regarding upgrading software.

NOTE! If all of the repair actions listed in this document for addressing a problem have been performed and a unit still is not

working, handle the unit according to your local Sony Ericsson Representative

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1.1 Service functions in the software

The service menu will be accessed with the following key combination. Use the joystick.

Press the sequence !!""!"!with the with the Jog Dial (#), and (!) on the keyboard.

They are as follows:

Service information

Service tests

Format internal disk

Under the “Service tests” option, the phone’s software has a built in service functionality that allows you to test some of the phones

functions. It looks like this:

Display

Camera

Touch screen

Illumination

LED’s

Keyboard

Vibrator

Speaker’s

Microphone

FMRadio

Memory stick

NOTE: Different names may occur depending on language setting and customization.

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1.2 Misuse and other no warranty issues

Misuse is not covered by warranty. This chapter will explain what’s not covered by warranty. Phones that have been exposed to

misuse will not be covered by warranty.

This means: if it is possible to repair the phone, the customer will have to pay for the repair. SEMC will not allow any of these

phones to be claimed into WCMS. Some local perspectives may interfere with this. Please reference to local directives.

1.2.1 Action

Make a general visual inspection for misuse.

Below are some examples of what is not covered by warranty.

Front window broken

due to misuse.

LCD cracked due to

drop.

Clear scratches Mark after drop Corrosion components

on the PCB.

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Company Internal ©Sony Ericsson Mobile Communications AB

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Corrosion components on

the PCB.

Corrosion components on the

PCB.

SIM reader damaged by

liquid.

System connector damaged by

liquid

Components around system

connector damaged by liquid

System connector pad(s)

damaged by liquid

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1.2.2 Liquid damage sticker

In the phone there is placed a sticker that can give you a hint to see if the phone is damage by liquid or not. This sticker is located

near the SIM reader (Fig. 1.2.1, Fig. 1.2.2. The one in Fig. 1.2.3 is the same as in 1.2.1) and it is possible to see it without

disassemble the phone.

Fig. 1.2.1 Fig. 1.2.2 Fig. 1.2.3

On the pictures below you will see the different between a sticker that has been in contact with liquid (Fig. 1.2.4) and with one that

hasn’t (Fig. 1.2.3).

This sticker is ok This sticker is not ok

The white sticker that has been in contact with

liquid turns into a red or pink sticker. In this

case you should check the phone for liquid

damage

(See point 1.1.1)

Note: There must be clear marks after liquid on

the PCB before rejecting the phone for repair.

Fig. 1.2.3 Fig. 1.2.4

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1.2.3 Action

Make a general visual inspection for misuse, corrosion or oxidation from liquid damage. No further action should be taken for a liquid

damaged phone. Handle the unit according to local directives.

If the liquid intrusion indicator suggests liquid exposure, please consult your local SEMC representative for handling instructions.

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2On/Off Problems

Problem Area Items to Check Repair Action Reference Image

Check whether the phone vibrates 10 to

15 seconds after pressing the power

key and whether the keypad illuminates

•If activation of the vibrator or keypad

are detected, refer to the “Display

Problems” chapter 7

Before proceeding !•Perform a flash upgrade.

Visually inspect contact pads on battery •If dirty or oxidized – Clean pads.

Note: Be gentle do not bend or damage

the gold surface on connector pad’s

•If damaged – Replace the battery.

Visually inspect battery connector •If dirty or oxidized – Clean it.

Note: Be gentle do not bend or damage

the gold surface on connector pin’s

•If damaged – Send to an electrical

repair location.

Power On

problems

Visually inspect the power key •If function not ok, clear surroundings

•If damaged – Replace it.

•If the power switch on PCB is

damaged, send to an electrical level

repair location

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Company Internal ©Sony Ericsson Mobile Communications AB

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Problem Area Items to Check Repair Action Reference Image

If the issue has not been resolved !•Send to an electrical level repair

location

3Network/Signal Problems

Problem Area Items to Check Repair Action Reference Image

Visually inspect antenna contact pads If dirty or oxidized – Send to electrical

repair center

Visually inspect antenna If dirty, damaged or oxidized – Replace

Antenna ASM.

No Signal or Poor

Signal

Check whether the external RF port is

damaged, dirty, or oxidized.

If the RF port is dirty or oxidized, clean it. If

the RF port is damaged, send the unit to a

location approved to perform electrical

repairs.

If no or only very less signal – Push the

middle pin of the ext. antenna connector a

few times.

Trouble Shooting Guide, Mechanical

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Company Internal ©Sony Ericsson Mobile Communications AB

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Problem Area Items to Check Repair Action Reference Image

If the issue has not been resolved !•Send to an electrical level repair

location

Connect the phone to a handsfree car

kit connected with external antenna.

Visually inspect the antenna bar on the

phone.

•If no or only very less signal – Push

the middle pin of the ext. antenna

connector a few times.

Note: Be gently it might damage the

connector.

No signal when

using external

antenna (ex. Hands

free in car).

If the issue has not been resolved !•Send to an electrical level repair

location

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