Sierra Wireless Omnilink OM500 Guide de configuration

Applicant: Sendum Wireless Corp. FCC ID: TS5-WP76-OM500

Test Report S/N: 45461449-R2.0 ISED ID 6234A-WP76OM500

EXHIBIT 18 – USER’S MANUAL

See Attached

ThisisaDRAFTdocumentnotintendedforgeneraldistribution

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OmnilinkOM500

UserTrainingGuide

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ThisisaDRAFTdocumentnotintendedforgeneraldistribution

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TableofContents

NotesandCopyrights………………………………………….…………………………………………………………………….3

AdditionalDocuments……………………………………………………………………………………………………………….3

Scope…………………………………………………………………………………………………………………………………………3

TechnicalSupport……………………………………………………………………………………………………………………..3

OM500Overview………………………………………………………………………………………………………………………4

HistoryOfTheOMSeries………………………………………………………………………………………………………….4

FocalPointSoftware………………………………………………………………………………………………………………….4

DeviceFeaturesandSpecifications…………………………………………………………………………………………..5

Components……………………………………………………………………………………………………………………………..5

OMSeriesStrap………………………………………………………………………………………………………………………..6

LockingPins……………………………………………………………………………………………………………………………….6

FocalPointDeviceSet‐up……………………………………………………………………………………………………………7

InstallingtheOM500………………………………………………………………………………………………………………….7

InstillationConsiderations………………………………………………………………………………………………………….8

FinalizingFocalPointSet‐up………………………………………………………………………………………………………..8

OM500RemovalInstructions……………………………………………………………………………………………………..9

OM500CleaningInstructions……………………………………………………………………………………………………..9

OM500strapReplacement…………………………………………………………………………………………………………9

UserControlInterfaces……………………………………………………………………………………………………………….10

StoringTheOM500……………………………………………………………………………………………………………………..10

OM500FrontPanel……………………………………………………………………………………………………………………..11

LEDLight………………………………………………………………………………………………………………………………………11

Vibration……………………………………………………………………………………………………………………………………..11

AudioCommands………………………………………………………………………………………………………………………..11

AudioOutput………………………………………………………………………………………………………………………………11

AcknowledgementButton………………………………………………………………………………………………………….12

ChargerPort……………………………………………………………………………………………………………………………….12

VibrationandToneModes….……………………………………………………………………………………………………..12

LowBatteryAlerts………………………………………………………………………………………………………………………12

VoicePrompts…………………………………………………………………………………………………………………………….12

AutomaticAudioPrompts……………………………………………………………………………………………………………13

CustomUserAudioMessages……………………………………………………………………………………………………..13

BatteryReplacement…………………………………………………………………………………………………………………..13

ImportantSafetyInformationandRegulatoryNotices………………………………………………………………..14

Modifications………………………………………………………………………………………………………………………………14

OmnilinkContactInformation……………………………………………………………………………………………………..14

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ThisisaDRAFTdocumentnotintendedforgeneraldistribution

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NotesandCopyrights

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Allrightsreserved.

Thetrademarksusedinthisdocumentareregisteredand/orproprietarytrademarksoftheirrespective

ownersandcanbeusedonlyforlawfulpurposes.Functionsandservicesaredependentonthe

networks.Somenetworkslimittheusageofthetrackingdeviceandtheirapplications.Contactyour

localnetworkoperatorformoreinformationastotheservicessupportedbythenetwork.

ThisdocumentwaspublishedbyOmnilinkSystems,Inc.Noresponsibilityistakenastotheaccuracyof

theinformation,softwareanddatacontainedinthismanual.

Inordertobringaboutcontinuousimprovement,thedetails,thedesignandallthatisdescribedinthis

documentcanbemodifiedpriortonotice.OmnilinkSystems,Inc.reservestherighttowithdrawthis

documentfromcirculationatanystage.Thecontentsofthisdocumentcannotbecopied,modified,or

usedinanyotherway,eitherwhollyorinpart,withouttheconsentofOmnilinkSystems,Inc.

UndernocircumstancescanOmnilinkSystems,Inc.beheldresponsiblefordataloss,unrealizedgainsor

anyotherdirectorindirectdamage,howevercaused.

RegisteredTrademarks

Omnilink,FocalPoint,andOM500areregisteredtrademarksandregisteredservicemarksofOmnilink

Systems,IncaSierraWirelesscompany.

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AdditionalDocuments

Wehaveprovidedaninstructionalvideosandonlinehelptoaccompanythismanual.TheHelpcanbe

accessedfromtheHelppageoftheFocalPointwebsite.TheHelpbuttonislocatedatthebottomofthe

webinterface.

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Scope

ThepurposeofthisguideistoprovidebasicsysteminstructiontoFocalPointandtheOM500instillation

process.Thisguidewillprovidehelpfulsysteminstructionsforalluserlevels.Pleasenotedependingon

youragencyuserpreferences;allusersmaynothaveaccesstoallfeaturesinthisguide.Ifyouneed

accesstoselectedfeaturesnotavailableforyouraccesslevel,pleasecontactyourFocalPointCompany

Administrator.

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TechnicalSupport

OmnilinkSystemsoffersseverallayersoftechnicalsupport24/7.Non‐urgenttechnicalsupport

questionscanbeemailedto:[email protected].Non‐urgentquestionsemailedto

ThisisaDRAFTdocumentnotintendedforgeneraldistribution

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TechnicalSupportwillbeansweredinatimelymanner.CustomerswithaccesstotheHEATSelfService

Centercanalsocreateanewcasedirectlyfromtheapplication.Urgentissuesshouldbedirectedtothe

24/7MonitoringOperationsCenterat1‐800‐863‐5248.

OM500Overview

TheOM500pairswiththeFocalPoint®monitoringapplicationforarobust,easytousesolutionthat

allowsyoutotrack,monitor,andmanagepersonsofinterest.Omnilink™isamarket‐readymanaged

solutionfororganizationsthatneedtotrackpersonsofinterestwithanankle‐worntrackingdevice.It

usesdevice‐to‐cloudconnectivityandintegratesGPStechnologyandsoftwareforaturnkeyIoT‐enabled

solutionthatallowsprobation,parole,andcorrectionsagenciestomonitorandimmediatelylocateany

offender.TheOM500ankletisdesignedtobewornbyanoffendertoensuretheoffendermeetsthe

termsoftheirreleaseorprobation.TheOM500trackstheoffender’slocationandperiodicallyreportsa

historyoftheoffender’spositionusingcellularcommunicationtotheFocalPointserversandsoftware.

Nominally,theankletisinstalledontheankleoftheoffenderbyanofficerandnotremoveduntilthe

termsoftheoffender’sreleasearecomplete.TheOM‐500hastampersensorstoalertofficerswhen

theoffenderattemptstoremoveordisabletheankletdevice.

History

TheOM500isthelatestoftheOMseriesoffendermonitoringdevices.TheinitialdevicetheOM200

waslaunchedbyOmnilinkSystemsin2004andwasmanufacturedbytheSendumWirelessCorporation,

Burnaby,BC.TheOM200wasthefirstoffendertrackingdevicetouseCDMAforindoorlocation

technology.TheOM200waslaterreplacedbytheOM210in2008.Omnilinksystemslaunchedthe

OM400in2013.TheOM400wasmanufacturedbytheMoreyCorporationfromWoodridge,Illinois.

TheOM400featuredtheabilitytostoredataonthedeviceandprovidecommunicationstotheoffender

byvibrationandtone.AlloftheOMseriesoffendertrackingdevicesoperateontheFocalPoint

platform.In2017OmnilinksystemslaunchedtheFocalPoint4softwarewhichaddedmanynew

featuressuchasdraganddropschedules,agingalerts,andzonestobeloadedontothetrackingdevice.

ThelaunchoftheOM500isanaturalprogressionintheOMseriesoffendertrackingsolution.The

OM500ismanufacturedbytheSendumCorporationandwillfeatureLTEcommunications,WIFIlocation

technologyandtheabilitytosendaudiocommandstothewearer.

FocalPoint

FocalPoint4.0isourstate‐of‐the‐artoffendertrackingsystemthatprovidesunrivaledreliabilityand

easeofuse.Ourmonitoringsystemcombinesfeweralerts,intuitivesoftware,dependablehardware,

andcomprehensivesupportservicessoyoucanmoreeffectivelyincreasecompliance,reduce

recidivism,andmaintainpublicsafety.

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ThisisaDRAFTdocumentnotintendedforgeneraldistribution

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DeviceFeaturesand

SpecificationsFeature

Details

LocationTechnology GPS/Wi‐Fi

BatteryLife 35+Hours

ChargingTime

ChargerConnection

~90Minutes

Magnetic

WeightTotal 8.1oz.

Waterproof IP67Ratedfor1MeterDepth

Memory Stores10DaysofData

OffenderCommunication SendsVibrate/Tone/VoiceCommands

OffenderResponse

Network

SingleButtonforAcknowledgement

VerizonLTE

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Components

TheOM‐500ankletincludesthefollowingcomponentsusedbytheoffenderandofficer:

OM500Ankletenclosurethatmountsnexttotheankleoftheoffender

Magneticallyconnectedchargerthatchargestheankletelectronicsenclosurefromawalloutlet.

Strapwithfiberopticlinethatwrapsaroundtheoffender’sankle

Backplatethatholdsthestrapinplaceafteritisinstalledontheankle

Lockingpinsthatsecurethebackplatetotheelectronicsenclosure

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ThisisaDRAFTdocumentnotintendedforgeneraldistribution

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OM500Strap

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TheOM500strapisahypoallergenicdesignmadefromTEXIN245.TheOM500straphasimbedded

fiberopticlinestodetectremovalattempts.TheOM500strapisthesamestrapdesignusedfromthe

OM200,OM210,andOM400withthousandsofsuccessfulusecasesandnosubstantiatedcomplaints.

TheOM500strapwillconnecttothedeviceusingtwoscrewssimilartotheconnectionusedforthe

OM200.

LockingPins

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ThisisaDRAFTdocumentnotintendedforgeneraldistribution

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TheplasticlockingpinsusedtosecuretheOM500trackingdevicetothestrapandbackplatearesimilar

designstothelockingpinsusedintheOm200,OM210,andOM400offendertrackingdevices.The

lockingpinsareonetimeusedisposableproducts.Thelockingpinsfeaturetamperevidentdesigns.

TheOmnilinklockingpinsarekeytothenotoolinstillationprocess.

ChargingTheOM500

BeforeyouinstallandusetheOM500deviceitwillbenecessarytochargethebattery:

Step1:PlugtheOm500chargerintoaworkingwalloutlet(120volts).

Step2:PulltheplasticchargerportcoverdownontheOM500torevealthechargerport.

Step3:ConnecttheroundmagneticconnectortothechargerportonthefrontoftheOM500.

Step4:Ifprogramedtodosothedevicewillprovideanaudioalertthatthedeviceisnow

charging.

Step5:Chargethedeviceforaminimumof60minutesorasdirectedbyyouragency

Step6:Unplugthemagneticchargerandreplacetheplasticchargerportcover.Ifprogramed

thedevicewillprovideandaudioalertthatthedevicehasstoppedcharging.

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FocalPointSoftware

SettingUpYourDeviceintheFocalPointOffenderMonitoringApplication

YoumustlogintoFocalPoint™andcompletetwoessentialandtwooptionalstepsbeforeyouinstallthe

device:

Step1:Assignarateplantothedevice(i.e.thefrequencythedeviceshouldbelocated)

Step2:CreateanoffenderprofileintheFocalPointsoftware

Step3:Assignanoffendertothedevice

Step4:AssignZonesandSchedulesfortheOffender&Device(OptionalStep)

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InstallingTheOM500Device

InstallingYourDeviceonanOffender

BeforeinstallinganOM500device,ensurethedeviceisfullycharged.

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Youwillbeinstallingthedeviceonanindividual’sankle.DONOTinstallthedeviceonanindividual’s

wristoraroundanyotherpartsoftheirbody.Thedeviceshouldalwaysbeinstalleddirectlyagainstthe

skinwiththefrontofthedevicefacingoutwards.Ensurethattheoffenderremovesanyhigh‐toptennis

shoesorworkboatstohavedirectaccesstotheankle.Forofficersafetyreasonsitisrecommended

thatyouhavethatoffenderstandfacingawallwiththeirkneerestinginachairoronabench.This

methodisrecommendedtolimittheoffender’sknowledgeoftheinstillationprocess.



Step1:ThefirststepforinstallingtheOM500deviceistohavetheoffenderplacetheirkneeon

achairorbenchwithbothoftheirhandsonawall.Thisisthesafestpositiontoinstallthe

device.Installingthedevicewhiletheoffenderisinthispositionwillprovideyouwiththeability

toinstallthedeviceoutofviewoftheoffender.Showingtheoffender,theinstallationprocess

ThisisaDRAFTdocumentnotintendedforgeneraldistribution



isnotrecommended.Besuretokeepalllockingpinsinasecurelocationoutofreachofthe

offender.



Step2:Thesecondstepoftheinstillationprocessisthesizingofthestrap.Placethestrap

throughthelockingpostonthebackplate.Thestraphasnumbersthatcoincidewitheachhole

onthestrap.Theholesnumbered5through7aregoodstartingplacesasyoudeterminethe

propersizeforthestrap.Forlargerankles,useahighernumberpositiononthestrapandfor

smalleranklesusealowernumber.Insertthestrapthroughthelockingpostsonthebackplate

atthedesiredposition.

Step3:Wrapthestraparoundtheoffender’sankletodetermineifthestrapistoolooseortoo

tight.Adjustthestraponthelockingpostasnecessarytodeterminetheappropriatesize.

Rememberthatthemonitoristobeinstalledontheankleandinstallingthedevicetooloose

couldresultinundetectedremoval.Aproperlysizedstrapwillallowfortwonormalsizefingers

tofitbetweenthestrapandtheoffender’sankle.Thedeviceshouldbelooseenoughtorotate

aroundtheoffender’sankle,butnottoolooseastofitmorethantwofingersbetweenthestrap

andtheankle.

Step4:Afterthestrapisproperlysizedandconnectedtothebackplate,itistimetoconnectthe

devicetothebackplate.Youshouldpracticeclosingthedeviceontoabackplateseveraltimes

beforeattemptingtoinstallthedeviceontoanoffender’sankleforthefirsttime.

Step5:Withthebackplateconnectedtothestrap,slidethelockingtabsintotheconnecting

portsonthedevice.Closethedeviceagainstthebackplateinaclamlikeclosingmotion.Make

suretoslowlyclosethedeviceoverthelockingpost.Ifnotproperlyaligned,forcingthedevice

closedcanbendanddamagethelockingposts.

Step6:Afterthedeviceisproperlyclosedagainstthebackplate,verifythatyoudonothaveany

gapsbeforeinsertingthelockingpins.

Step7:Insertthetoplockingpinfirst.Thetoplockingpinhasalargerheadandwillonlyfitinto

thedeviceinonedirection.Youmayneedtosqueezethedeviceandbackplatetogethertoget

thetoppintodropintoplace.Thebottompinhasaroundhead.Itisveryimportantthatyou

insertthebottompinintothebottomofthedeviceinthecorrectdirection.Theteethofthepin

shouldalwaysfacethedevice.Thebottompinalsohasasmalltickmarkthatshouldalignwith

asmalltickmarkonthebottomofthedevice.Pushthebottompinupwhileholdingthetoppin

inplace.Youshouldhearaloudclickwhichverifiesthepinsareproperlyconnected.Ifyoudo

nothearthepinsclickoryoucan’tsnapthebottompinintoplace,itislikelyyouhaveplaced

thebottompininbackwards.Verifythatthetickmarkonthepinisalignedwiththetickmark

onthedevice.

InstillationConsiderations

Afteryouhaveinstalledthelockingpins,verifythatyoudonothaveanygapsaroundtheoutsideedge

ofthedeviceandthatthelockingpinsareproperlyinstalled.

ThisisaDRAFTdocumentnotintendedforgeneraldistribution



ThereareseveralfactorsthatyoumustkeepinmindwheninstallingtheOM500.Thefirstfactoristhat

thedeviceisdesignedtobeinstalledonlyonthehumanankle.Iftheoffenderiswearingworkbootsor

high‐toptennisshoes,youmusthavetheoffenderremovetheminordertoinstallthedeviceontothe

ankle.Pleasepaycloseattentionnottoinstallthedevicehigheronthecalfwhichcouldresultin

undetectedremovalattempts.

Thesecondfactorthatshouldbeconsideredistheconditionoftheankle.Iftheankleappearstobe

swollen,youneedtoinquireastowhy.Someanklesareswollenduetoanoffenderbeingoverweight,

however,oftentimesswollenanklesareduetoamedicalconditionsuchasdiabetes,pregnancy,ordue

tomedications.Offendersthathavebeenincustodyandaretakingmedicationsformentalhealth

conditionsoftenhaveretainedwaterintheankleareas.Afterdeterminingthecauseoftheswollen

ankles,installthedeviceasdescribedabove,howeveryoushouldscheduleaperiodicinspectiontime

everyfewweekstodetermineifthestrapisstillproperlysized.Improperlysizedstrapscanallowfor

undetectedremoval.

Omnilinkofferslargerstrapsdesignedforextralargeankles.Thenormaltrapwillfit99%ofalloffender.

Ifyouneedanextra‐largestrap,pleasecontactyouraccountmanager.



FinalizingSet‐upintheFocalPointApplication

Oncethedeviceisinstalled,usersmustlogintoFocalPoint™toclearthedevicetamperalertsand

confirmthatthedeviceisbeingtrackedsuccessfully.

Step1:LogintoFocalPoint™

Step2:Onthehomepage,searchforany“DeviceTamper”iconsforthedeviceassignedtothe

offender.

Step3:Clickthe“DeviceTamper”iconsothatthetamperdetailswindowopens.

Step4:Clickthe“ClearAlert”buttononthealertdetailsscreenandclearthealertasatamper

duringinstillation.Itisalsoagoodideatoenteranalertnote.

Step5:Beforereleasingtheoffender,verifythedeviceisreceivinglocationpointsarereceived

intheFocalPointsoftware.Verifythattheoffenderdoesnothaveanyactivetampers

onthedevice.Iftampersdoappear,verifythedeviceisproperlyclosedandnogaps

appearbetweenthedevoiceandthebackplate.

RemovingtheOM500Device

Step1:Inserttheheadofaflatheadscrewdriverintotheslotontheheadofthebottompin

andturnthescrewdriverseveraltimes.Thecirculardisconthebottompinwillfalloff.

Step2:Placetheendofthescrewdriverunderthelipofthetoppinandpullup.Thebottom

pinshouldcomeupandoutwhenthetoppinisremoved.Ifthebottompinisstuck

insidethedevice,theOmnilinkscrewdriveristhecorrectsizetobeinsertedintothetop

ofthedevicetopushtheremainingbottompinoutofthebottom.

Step3:Liftthedeviceoffthebackplateandremovethestrapandbackplatebyliftingthestrap

bracketsofftheretainingpinsonthebackplate.

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