SHARX SECURITY SCNC3904 Manuel utilisateur

VIPcella™ series cell phone enabled IP camera

Models SCNC3904, SCNC3904-WIDE

New mini HD outdoor model:

● Full HD 1920 x 1080 resolution

●Video with audio on PC, Mac, iPhone/iPad

●Wired/PoE or Wireless b/g/n networking

●MicroSD and NAS recording

SHARX

SECURITY

INC.

WIRED/WIRELESS

IP NETWORK CAMERA

USER GUIDE

Page 2

Introduction

Congratulations! You just purchased one of the finest IP network cameras

currently available. All models have MicroSD memory card support, and for

the 2015/2016 model year all our cameras support full high-definition video.

Shown here is an un-modified screenshot of the video quality of one of the

most affordable Sharx Security outdoor cameras.

Using a Mac, PC, or iPhone/iPad you can view high quality live streaming video

with audio direct from the camera. It is excellent for applications such as

security & surveillance, as well as remote observation over the internet. Video

recording is as easy as checking a checkbox in the task management menu.

The camera also supports mobile viewing of live video or snapshots using the

latest version of Android. Other viewing devices may be added in the future.

Page 3

Many common usage scenarios are handled directly by the camera’s built in

web server without the need for any software installations, downloads,

accounts or monthly fees beyond your standard internet service.

Setup of the camera is mostly automatic if you have a current, industry

standard router with the “Universal Plug and Play” feature (UPnP). Examples

are NetGear R6100 or Asus RT-N56U. Older routers and some models provided

by internet service providers may require a few manual setup steps to enable

remote viewing. Recent versions of Apple Airport routers are fully supported

by Sharx Security with our detailed, step by step setup instructions.

After you are familiar with the basic functionality of the camera you can enjoy

many additional advanced features. For instance, you can enable the

automatic sending of motion detection email alerts or automatic uploading of

pictures to DropBox or other online servers using File Transfer Protocol (FTP).

An exciting new feature is the ability to turn the camera into a DVR (Digital

Video Recorder) by recording video or pictures to the MicroSD memory card.

You can even turn the camera into a standalone NVR (Network Video

Recorder) by enabling functionality to save video files to a network server.

This could be a commercial FTP server on the internet or your own standalone

NAS (Network Attached Storage) hard drive. These features do not require a

computer. Some customers prefer to use a computer for recording video,

especially for recording multiple cameras, and that is supported with optional

software such as the $59.95 BlueIris for PCs or the $30 EvoCam for Macs.

In our experience, we find that our customers get comfortable with advanced

features quickly and then start using the camera on a daily basis to keep in

touch with their home or loved ones.

This requires a reliable network connection. If you have an older router that is

not up to the task, we highly recommend upgrading to one of the current

models before you proceed with the camera setup.

It is important to note that you do not need an expensive router. Even current

$40 - $80 units from NetGear, LinkSys, Dlink or Asus are perfectly fine. In fact,

the most expensive routers that have too many nonstandard enhancements

can often be less desirable than the reliable mainstream 802.11 b/g/n models.

With an up to date router you’ll enjoy faster overall performance, better

wireless transmission range, and improved network security. If you have the

NVG589 router used by ATT/uVerse, please refer to the back cover page.

Page 4

Super fast setup (for experts only)

If you are very familiar with IP cameras and would like to proceed as quickly as

possible to see live and recorded video with wireless and remote operation:

1) Connect the included power supply to power and to the camera, and

connect the included network cable to your router and the camera.

2) Find the camera’s IP address in your router’s attached device list

(DHCP list) and then reserve the IP address so that it doesn’t change,

unless you have an Apple Airport, in which case you would use Airport

Utility to reserve an IP address such as 10.0.1.2 based on the camera’s

MAC address (printed on the tag on the cable or sticker on the back)

3) Type http:// and your camera’s IP address into a browser, click on

“Enter” and log in with username: admin, password: admin, and if you

are using Internet Explorer on a PC, allow both ActiveX installations

At this point you should already see nice video from the camera!

4) Go to the task management menu, place a checkmark on task #9 and

“Apply” to start motion detection recording, then briefly walk or wave

your hand in front of the camera, then wait 2 minutes for recording of

the first file to complete, and then check the “browse storage” menu

At this point you should have your first recorded video!

5) For wireless cameras only: please attach the antenna. Then go to the

camera’s wireless setup menu, “search” to find your network and

“apply”, type and re-type your password and “apply” again to save it,

then “test” to confirm that you have no typo, and disconnect the cable

At this point your camera should work wireless!

6) Assuming you have a plain cable modem and a standard router with

UPnP, click on “System” at the top of the settings screen and scroll

down to see the internet URL. If it says “no UPnP gateway”, enable

“DMZ” or “default server” in your router for the camera’s IP address,

then get the internet URL from www.checkip.org . If your modem has

a router also enable DMZ in the modem for your other router’s IP.

At this point you should be able to access the camera remotely!

For details and additional features, please refer to the following pages.

Page 5

Contents

Super fast setup (for experts only)..............................................................................4

Pre-requisites and Setup Overview.............................................................................6

Initial Connection ........................................................................................................7

Mac Quickstart ............................................................................................................8

PC Quickstart .............................................................................................................11

PC Only: Troubleshooting Internet Explorer Settings................................................13

Generic Quickstart.....................................................................................................14

Reserving the Camera’s IP Address ...........................................................................15

Wifi Wireless Setup ...................................................................................................16

Wifi Troubleshooting.................................................................................................21

Apple Airport Remote Access Setup..........................................................................22

Is the Remote Access Setup already done?...............................................................23

Enabling UPnP for Automatic Remote Access Setup.................................................24

Overview of Manual IP Address Setup (without UPnP) ............................................25

Manual Setup Step 1: Assigning a Permanent Local IP Address................................26

Manual Setup Step 2: Configuring your Router to allow Remote Access .................29

Setup Step 3: Choosing a Name for your Camera on the Internet............................30

Setup Step 4: Automatic Updating of your Camera’s Internet IP Address................31

Important Notes ........................................................................................................31

Night Vision Settings .................................................................................................32

Video with Audio using Safari and Firefox Browser ..................................................33

Mounting and powering the camera outdoors .........................................................34

Motion Detection or Timed Emails, DropBox or FTP Upload ....................................37

Stream Setup and Recording Options .......................................................................41

Recording to built-in Micro-SD card..........................................................................42

Using the camera as a continuously recording DVR..................................................45

NAS drive setup .........................................................................................................46

Transferring MicroSD files to DropBox or an FTP server ...........................................48

Recording Video using a Computer ...........................................................................49

iPhone Apps...............................................................................................................51

Android Apps.............................................................................................................52

Audio/Video Stream Reference.................................................................................53

Resetting the Camera back to Factory Settings.........................................................54

Setting the Time and Time Zone ...............................................................................54

Glossary: A quick Review of Networking Terminology..............................................56

Appendix A: Wireless setup instructions without Cat5 .............................................57

Appendix B: Setup instructions for ATT (2Wire) Router............................................58

Appendix C: Motion Detection Fine Tuning and Adjustment....................................59

Appendix D: Known issues ........................................................................................60

Appendix F: Suggestions for effective motion detection ..........................................61

Ready to go far beyond HD to Ultra-Resolution Cameras? .......................................63

Contact us..................................................................................................................64

Page 6

Pre-requisites and Setup Overview

This manual applies to the Sharx Security SCNC3904 and SCNC3904-WIDE.

Besides the camera itself, and power for the camera, you only need:

PC or Mac with internet browser. This is only required for initial setup

only. Later the camera can work by itself without any computer

present at the camera location.

A wired or wireless router with an available Cat5 wired network jack.

For wireless cameras, your router’s wired network connection is only

needed for initial setup. If no Cat5 jack is available, see Appendix A

For standalone recording without a computer, the required class 10

MicroSDHC memory card is already preinstalled in all Sharx Security

cameras. Any user supplied cards must be formatted in a specific way

before first use in the camera, see page 41 and 55 for details

You can start using the camera on your own network immediately after

powering the camera up and connecting the Cat5 cable to your router. You

just need to look up the IP address that your router assigned to the camera

and type it into a browser and log in with username: admin password: admin

However, depending on the capabilities of your router and the functions you

intend to use, there are additional setup steps that are typically needed:

IP address reservation: required on most routers to prevent the

camera’s IP address from changing whenever the router is restarted

Wifi setup : required if you intend to use the camera wireless

Remote access setup: required for access over the internet if you do

not have a router that has already done this automatically with UPnP

No-IP hostname setup: highly recommended if you have DSL internet

Email or DropBox setup: required if you want motion detection alerts

Stream setup: recommended if you have multiple cameras, intend to

record to MicroSD or NAS, or intend to use multiple camera functions

Optional: enable additional functions such as recording with or

without motion detection, emails, uploads, or NAS drive storage

Page 7

Initial Connection

All cameras come with a Cat5e network cable for initial connection of the

camera to one of the LAN jacks of your router. Should you wish to set up

wireless operation, this initial wired connection is required to tell the camera

what your wireless network name and password is. You would also connect

the small antenna now, making sure it is finger tight.

IMPORTANT: Make sure the Cat5 network cable is plugged into your router,

not the computer, even if your computer has a network jack. If you don’t

have a router you’d need to get one, as this is one of the few prerequisites.

The camera also needs power. For the initial connection it is probably easiest

to simply plug the included AC adapter into a wall outlet and then connect the

power cable to the matching cable connector on the camera.

Later you can skip the AC adapter if you have a network switch with the PoE

feature, such as the Netgear GS108PE.

Look for the small LED in the front of the camera to light up indicating that the

camera has power. It should blink once or twice during the initial 45 seconds

as the camera starts up. After about a minute, this LED also blinks whenever

the camera is attempting to communicate over the network. Since viewing

video involves sending a steady stream of data, this light will flash

continuously when the camera is transmitting video. If this is not desirable,

this light can be turned off easily in one of the camera’s menus.

If you haven’t already done so, please be sure to connect the Cat5 cable from

the camera to one of the LAN jacks of your router. You should see the port

light of your router light up to confirm a wired network connection.

To get started using your camera, you need to know the IP address that your

router assigned to the camera. Then by adding http:// in front of this IP

address you get a web link to the camera’s built-in web server.

The following Quickstart sections will show you how to find the camera’s IP

address in your router, and how to reserve it so that it always stays the same.

Proceed to the Mac Quickstart section if you have a Mac with Apple Airport

Extreme or Time Capsule. Proceed to PC Quickstart section if you have a PC

running Windows 7 through 10, or proceed to Generic Quickstart for Mac

computers without Airport or for Linux and other platforms.

Page 8

Mac Quickstart

This Quickstart section applies to a common configuration for Mac users:

You have a current version Apple Airport (Extreme, Time Capsule, or Express),

and your Airport is directly connected to a DSL or cable modem.

In this section you will be interacting mostly with Airport Utility. Please note

that Airport Utility (and this Quickstart section) does not apply at all if you do

not have an Apple Airport router. In that case, go to Generic Quickstart.

Start Airport Utility by clicking on its icon in your Mac’s Utilities folder. Now

select your Airport by clicking on its picture, and then log in with your Airport

password. If you have trouble with these initial steps, Apple tech support can

help. Since Sharx Security does not sell routers, we cannot help with the basics

of setting up your wireless network or with router login or password issues.

Next, click on “Edit”and you should now see a screen with several tabs at the

top, including “Base Station”, “Internet”, “Wireless”, and “Network”.

Click on “Network”and verify that the “Router Mode” is “DHCP and NAT”.

If it isn’t, don’t change it. It would mean that this Airport is not your main

router. If you have multiple Airports, you’d need to exit out of Airport Utility

and start at the beginning, selecting another Airport that is your main router.

Note: If your main router is not an Apple Airport, it means your Airport is used

only to add wireless functionality to a wired router supplied by your internet

provider. In that case this entire chapter would not apply and you’d go to the

“Generic Quickstart”section in this manual to set up your main router.

With your camera powered up and connected to one of the Airport’s LAN

jacks, it is ready to use as soon as you reserve its IP address as follows:

Still in the “Network” tab, click on the “+” button at the bottom of the “DHCP

Reservations” box, then enter a name for the camera such as “SharxCam1”.

Make sure the “Reserve Address by”option is set to “MAC Address”.

Now enter the MAC address of your Sharx camera, which you can find on a

sticker on the back of indoor models or on a tag on the cable of outdoor

models. Be careful about typos. There are numbers from 0-9 and letters in the

range of A-F only. There is no letter O, just number 0 and letter D. Typical

Sharx Security MAC addresses start with 7C but this is dependent on the

specific model.

Page 9

An IP address of 10.0.1.2 is typically pre-filled in Airport Utility. Unless that

conflicts with another reserved IP address, you can keep it as is. Then click on

“Save”, then “Update”, and wait for the Airport to restart.

After the Airport is finished restarting, you can use your camera immediately

using the IP address you just reserved. Simply add http:// in front of it and

open it in Safari, such as http://10.0.1.2 and then you should see the Sharx

Security login screen for your camera similar to the following:

To see video, click on “Enter”. Until you change it, the default login is

Username: admin Password: admin

Now the Sharx IP camera should always be on your network at the IP address

that you reserved, regardless of whether you’re using the camera with a wired

network connection or wireless after completing the wireless setup.

Note: If you have trouble seeing video using Safari in Mac OSX Yosemite, go to

“Preferences”, then “Advanced”, and uncheck “Stop plugins to save power”.

It may be necessary to restart Safari after this setting change.

Note: if you have one of the earliest (UFO shaped) Apple Airports you should

consider replacing it with a current generation router. These oldest Apple

Airports are now obsolete and are not supported by Apple or Sharx.

Next you will probably want to set up the wireless connection, unless you

prefer to use the SCNC3904 camera with a wired network connection.

To prepare your Airport for easiest and most reliable wireless connection to a

Sharx camera, check the following settings using the Airport Utility:

Page 10

1. If you have enabled the Guest network feature of the Apple Airport,

please remember not to use it for the camera or for any computer or

smartphone that is supposed to be able to view the camera. The

entire purpose of a guest network is to allow only straight access to

the internet without allowing access to any of your own network

devices. Therefore if the guest network is working properly, it should

deny access to the camera.

2. Typically we recommend setting “Wireless Security” to “WPA2

Personal”. On the camera, this corresponds to Security Mode:

“WPA2-PSK” with the Encryption Type: “AES”

Very old Apple Airports (without the 802.11n option) need WPA

security which is only available if you select the mixed mode

“WPA/WPA2 Personal”, and in this case the camera needs to be set

up with “WPA-PSK” with encryption type: “TKIP”, not “AES”.

3. When using the recommended WPA+TKIP or WPA2+AES security,

make sure your wireless password is between 8 and 63 characters and

does not contain punctuation such as apostrophes ` ‘ “ or brackets, or

any non-English characters. For best compatibility with all wireless

devices we recommend to use only upper case and lower case letters

and numbers and no other characters. Please note that this key

(password) is case sensitive. The older WEP wireless security is not

recommended for using Sharx cameras with Apple Airport.

4. If you have set up your network with extra tight security using the

“Access Control” feature in the Airport Utility, then you will need to

add the camera’s MAC address to the list of devices that are allowed

to access the network. Be careful about typos.

5. If you have set up your wireless network as “Closed” with a hidden

name, it is highly recommended to temporarily set your network into

a normal configuration with a visible network name. Otherwise your

camera will not be able to see your network as one of the available

choices to connect to. After setup is complete, you can hide your

network name again. In general, a hidden network name adds more

confusion than actual security. There are tools that can reveal hidden

names easily, so a hidden network is not an effective security method.

After you’ve checked the above settings, proceed to the section titled Wifi

Wireless Setup.

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