Sharp MX-M905 Mode d'emploi

Troubleshooting

Common Copier Printer

Fax Image Send Document Filing

Useful Tips

Click the icon of the function you want to know more about.

Preface

ABOUT THIS GUIDE

This guide provides information about how to use the machine and what to do when a problem occurs.

If you encounter a problem, check this guide before calling a support center.

Please note

•This guide assumes that the persons who install and use this product have a working knowledge of their computer

and web browser.

•For information on your operating system or web browser, please refer to your operating system guide or web browser

guide, or the online Help function.

•The explanations of screens and procedures are primarily for Internet Explorer®on Windows®8.1. The screens may

vary depending on the version of the operating system or the software application.

•Wherever "MX-xxxx" appears in this guide, please substitute your model name for "xxxx".

•Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual,

please contact your dealer or nearest authorized service representative.

•This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other

problem is discovered, please contact your dealer or nearest authorized service representative.

•Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the

product or its options, or failures due to incorrect operation of the product and its options, or other failures, or for any

damage that occurs due to use of the product.

Warning

•Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited,

except as allowed under copyright laws.

•All information in this manual is subject to change without notice.

Illustrations and the operation panel and touch panel shown in this manual

The peripheral devices are generally optional, however, some models include certain peripheral devices as standard

equipment.

For some functions and procedures, the explanations assume that devices other than the above are installed.

The display screens, messages, and key names shown in the manual may differ from those on the actual machine

due to product improvements and modifications.

CONTENTS

If the problem persists after you follow the instructions in this guide…

If you are unable to solve a problem using the solutions in this manual, press the [Power] button and then turn the main

power switch to the " " position. Wait at least 10 seconds and then turn the main power switch to the " " position.

After the main power indicator color changes to green, press the [POWER] button.

ABOUT THIS GUIDE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Copying Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Fax Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Image Send Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Document Filing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Useful Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

When the background color of the job status display at the upper right corner of the touch panel is not gray, do not switch off

the main power switch or unplug the power plug. This may damage the hard drive or cause the data being stored or received

to be lost.

Points to Keep in Mind

For a checklist of general problems, refer to "CHECK LIST (page 9)".

Power and connector positions

Touch panel

Main power indicator

[Power] button

[Power Save]

button/Indicator

[Home Screen] key

USB port (A type) OPERATION PANEL

Facsimile expansion kit

(Option)

Main power switch

USB port (A type)

LAN connector

Service-only

connector

Power plug

External telephone

line jack

Telephone line jack

(LINE)

General Problems

Placing the original

Do not exceed the

indicator line Align the edges and place

face up Insert all the way in

Adjust to the original size

If the original has a fold, straighten the fold before

placing. (This prevents original misfeeds and incorrect

detection of the original size)

Place the original in the back left corner.

If the original has a fold, straighten the fold before placing. (This prevents original misfeeds and incorrect detection of the

original size)

Mark

Platen Scale

Automatic Document Feeder

If the original is stapled, be sure to remove the staples and

fan the pages well before placing. (This is to prevent

misfeeding and tearing of the original, and to prevent torn

fragments of the original from remaining in the feeder.)

Document glass

General Problems

Loading paper

1 2 3

2 3

Tray 1

When large capacity

trays are installed

Tray 3 Tray 4 Tray 2 Tray 5

When a large capacity tray is installed

Bypass

Tray

Tray 1/2

Tray 5 Tray 6 Bypass

Tray

Fan the paper

Fan the paper well

before loading it. If the

paper is not fanned,

multiple sheets may

feed at once and

cause a misfeed.

Tray 3/4

Large capacity tray (MX-LC12)

Indicator line

The paper must not exceed the

maximum number of sheets and must

not be higher than the indicator line.

General Problems

1 2 3 4

1 2 3

2 3 4

Large capacity trays

Bypass tray (on the machine)

Bypass tray (on the large capacity trays)

Large capacity tray (MX-LCX3 N)

Do not insert your hand into the

space inside the paper table

when you load paper.

Do not insert spare paper or

objects into the space inside

the tray.

Load the paper with the print side

facing up.

Load the paper with the

print side facing up.

General Problems

Maintenance

How to clean the automatic document feeder and document glass)

Replacing the toner

The ends of the cartridge

must be oriented correctly or

it will not be possible to insert

the cartridge.

How to clean the bypass feed roller

Bypass tray (on the machine)

Bypass tray (large capacity trays)

Waste toner bottle

General Problems

CHECK LIST

Problem Check Page

I CAN'T USE A PARTICULAR

FUNCTION OR PERIPHERAL DEVICE

Have functions been disabled by the administrator? 11

Is an optional power cable other than for the machine connected? 11

I DON'T KNOW HOW TO CHECK THE

TOTAL NUMBER OF PAGES USED

Hold down the [Home Screen] key. 11

You can check in the status of setting mode. 11

THE OPERATION PANEL CANNOT

BE USED

Is the main power indicator lit? 12

Did you just power on the machine? 12

Is the [Power Save Mode] button blinking? 12

Is a cover open or a device separated from the machine? 12

Did login fail three times in a row? 12

Does a message appear indicating that Auto Login failed? 12

Does the message "Call for service. Code:xx-xx*." appear in the touch panel?

PRINTING IS NOT POSSIBLE OR

STOPS DURING A JOB

Is a tray out of paper? 13

Is the machine out of toner? 13

Has a paper misfeed occurred? 13

Is the output tray full? 13

Is the waste toner box full? 13

Are restrictions placed on the trays that can be used in each mode

(copy, print, image send, and document filing)?

THE ORIGINAL SIZE IS NOT

AUTOMATICALLY SELECTED OR

THE WRONG SIZE IS SELECTED

Is the original curled or folded? 13

Did you place an original smaller than A5 (5-1/2" x 8-1/2") size? 13

Is an original of the 5-1/2" × 8-1/2" (A5) size set to landscape (A5R

size)?

THE DISPLAYED BYPASS TRAY

PAPER SIZE IS NOT CORRECT

Do the bypass tray guides match the width of the loaded paper? 14

THE ORIGINAL MISFEEDS

(AUTOMATIC DOCUMENT FEEDER)

Is too much paper loaded into the document feeder tray? 14

Is the original a long original? 14

Is the original on thin paper? 14

THE PAPER MISFEEDS Is a torn piece of paper remaining in the machine? 14

Is too much paper loaded in the tray? 14

Are multiple sheets feeding at once? 14

Are you using paper that is not within the specifications? 14

Are the bypass tray guides adjusted to the width of the paper? 15

Is the bypass tray extension guide pulled out? 15

Is the bypass feed roller dirty? 15

Is A5 (5-1/2" x 8-1/2") size paper loaded? 15

Is the paper size specified? 15

Did you add paper to the bypass tray? 15

Are you using punched paper? 15

Are you using label sheets that cannot be used? 15

Remove the paper, turn it over, and reload it. Using a different paper

type may solve the problem.

PAPER DOES NOT FEED FROM

THE PAPER TRAY

Is the paper loaded correctly into the paper tray? 15

Has the tray been prohibited in some modes (copy, print, fax, image

send, document filing)?

I DON'T KNOW HOW TO CHANGE

THE PAPER SIZE

Set the paper size used in each tray in the tray settings. 16

THE OUTPUT IS NOTICEABLY

CURLED AND UNEVEN

Remove the paper, turn it over, and reload it. Using a different paper

type may solve the problem.

General Problems

THE IMAGE IS SKEWED ON THE

PAPER

Is too much paper loaded into the bypass tray? 16

Are the bypass tray guides adjusted to the width of the paper? 16

Are the original guides adjusted to the width of the paper? 16

LINES APPEAR IN THE SCANNED

IMAGE

Are the scanning areas of the document glass or automatic document

feeder dirty?

Is the bypass feed roller dirty? 17

SMUDGES APPEAR ON PRINTED

OUTPUT

Are you using paper that is not within the specifications? 17

Are you printing on pre-punched paper? 17

Does a message appear indicating the need for maintenance? 17

Remove the paper, turn it over, and reload it. Using a different paper

type may solve the problem.

WHEN PRINTING ON THICK PAPER,

THE PRINT RESULT IS DIRTY FROM

THE 2ND PAGE ON

Has the paper type been set correctly? 17

I DON'T KNOW HOW TO CHANGE

THE OUTPUT TRAY

Is the output tray specified? 18

PART OF THE IMAGE IS CUT OFF Has the correct paper size been set? 18

Was the original placed in the correct position? 18

PRINTING TAKES PLACE ON THE

WRONG SIDE OF THE PAPER

Is the paper loaded with the print side facing in the correct direction? 18

A COVER OR INSERT IS NOT

PRINTED ON THE SPECIFIED

PAPER

Has the paper type been set correctly? 19

THE CONNECTED USB DEVICE

CANNOT BE USED

Is the USB device compatible with the machine? 19

Is the connected USB device recognized correctly? 19

Is the format of the USB memory device FAT32? 19

Are you using a USB memory device with a capacity of more than 32

GB?

THE FINISHER/SADDLE FINISHER

DOES NOT OPERATE

Does a message appear indicating that you need to remove paper from

the stapler compiler?

Have functions been disabled by the administrator? 19

STAPLING DOES NOT TAKE PLACE

(INCLUDING SADDLE STITCH)

Does a message appear instructing you to check the staple unit? 20

Does a message appear instructing you to add staples? 20

Is a different width of paper mixed in? 20

Are there more sheets than can be stapled at once? 20

Is a paper size that cannot be stapled included in the print job? 20

Is the paper type setting of the tray selected in the printer driver set to a

paper type that cannot be stapled?

PUNCHING DOES NOT TAKE

PLACE

Does a message appear instructing you to check the punch module? 20

Is a different size of paper mixed in? 20

Is a paper size that cannot be punched included in the print job? 20

Is the tray selected in the printer driver set to a paper type that cannot

be punched?

THE STAPLING POSITION OR

PUNCH POSITION IS NOT

CORRECT

Is the stapling position setting correctly? 21

Are the punching positions setting correctly? 21

Is the original placed face up or face down correctly? (In use of inserter) 21

FOLDING DOES NOT TAKE PLACE Did the administrator enable the [Disabling of Duplex] setting? 21

Are you using a paper type that has a specific front and reverse side? 21

THE FOLD POSITION IS NOT

CORRECT

Is the original placed face up or face down correctly? 21

PREVIEW IMAGES OR THUMBNAIL

IMAGES DO NOT APPEAR

Are there a number of jobs waiting to be executed? 22

Problem Check Page

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