Shandong New Beiyang Information Technology Co., ltd. BK-C310 Manuel utilisateur

USER’S MANUAL

Embedded Thermal Printer

BK-C310

Shandong New Beiyang Information Technology Co., Ltd.

BK-C310 User’s Manual

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Declaration

Information in this document is subject to change without notice. SHANDONG NEW BEIYANG

INFORMATION TECHNOLOGY CO., LTD. (hereinafter referred to as “SNBC”) reserves the right to

improve products as new technology, components, software, and hardware become available. If users

need further data about these products, please feel free to contact SNBC or your local dealer.

No part of this document may bereproduced or transmitted in any form or by any means for any purpose

without the express written permission of SNBC.

Printed in China

Version 1.0

Trademark

Registered trademark of SNBC: .

Warning and caution

Warning: Items shall be strictly followed to avoid injury or damage to body and equipment.

Caution: Items with important information and prompts for operating the printer.

Caution: Thermal elements. No touching.

Warning: Do not touch equipment to avoid damaging it for static electricity.

SNBC has passed the following certifications:

ISO9001 Quality Control System Certification

ISO14001 Environmental Management System Certification

OHSAS18001 Occupational Health and Safety Management System Certification

IECQ QC 080000 Hazardous Substance Process Management System Certification

Address: No.169 huoju road, high-tech zone,Weihai, China

Hot line: 400-618-1368 800-860-1368

Fax: +86-631-5656098

PC: 264209

Website: www.newbeiyang.com.cn

The product has passed the following safety certifications:

BK-C310 User’s Manual

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Safety instructions

Before installing and using the printer, please read the following items carefully:

1) Install the printer on a flat and stable surface;

2) Reserve adequate space around the printer so that convenient operation and maintenance can be

performed;

3) Keep the printer far away from water source, and do not expose the printer to direct sunlight, strong

light and heat;

4) Do not use or store the printer in a place exposed to high temperature, high humidity or serious

pollution;

5) Do not place the printer in a place exposed to vibration or impact;

6) No condensation is allowed to the printer. In case of such condensation, do not turn on the power

until it has completely gone away;

7) Connect the printer power to an appropriate grounding outlet. Avoid sharing one electrical outlet with

large power motors or other devices that may cause the fluctuation of voltage;

8) Disconnect the power when the printer is deemed to idle for a long time;

9) Don’t spill water or other electric materials into the printer (e.g. metal). In case this happens, turn off

the power immediately;

10)Do not allow the printer to start printing when there is no recording paper installed; otherwise the

print head and platen roller will be damaged;

11)To ensure quality print and normal lifetime, use recommended paper or its equivalent;

12)Shut down the printer when connecting or disconnecting interfaces to avoid damages to control

board;

13)Set the print darkness to a lower grade as long as the print quality is acceptable. This will help to

keep the print head durable;

14)Do not disassemble the printer without permission of a technician, even for repairing purpose;

15)Keep this manual safe and at hand for reference purpose.

BK-C310 User’s Manual

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Revision History

Date

Version

Description

Author

2015-1-22

V1.0

Initial version.

Mr.Wang Qingfeng

Mr.Yu Yan

Mr. Feng Ning

Mr. Xu Shanhua

BK-C310 User’s Manual

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Content

1Summary..............................................................................................................................................- 1 -

1.1 Brief introduction............................................................................................................................- 1 -

1.2 Main features.................................................................................................................................- 1 -

2Main technical index ..........................................................................................................................- 3 -

2.1 Technical specification..................................................................................................................- 3 -

2.2 Paper Specification........................................................................................................................- 5 -

3Structure and functions.....................................................................................................................- 8 -

3.1 Appearance ...................................................................................................................................- 8 -

3.2 External dimension........................................................................................................................- 9 -

3.3 Print unit and controlling parts ....................................................................................................- 10 -

3.3.1 Exterior of print unit and controlling parts..........................................................................- 10 -

3.3.2 Modules of print unit...........................................................................................................- 10 -

3.4 Presenter .....................................................................................................................................- 11 -

4Installation and suggestion.............................................................................................................- 12 -

4.1 Unpacking....................................................................................................................................- 12 -

4.2 Adjust the paper guide block.......................................................................................................- 12 -

4.3 Adjust the position of mark sensor..............................................................................................- 13 -

4.4 Connect the power adapter.........................................................................................................- 15 -

4.5 Connect interface cable...............................................................................................................- 16 -

4.5.1 Connect USB interface cable.............................................................................................- 16 -

4.5.2 Connect serial interface cable............................................................................................- 16 -

4.5.3 Connect paper near end sensor cable...............................................................................- 18 -

4.6 Install and load the paper roll......................................................................................................- 18 -

4.6.1 Steps to install the paper roll..............................................................................................- 18 -

4.6.2 Semi-automatic paper loading ...........................................................................................- 19 -

4.7 Install the printer..........................................................................................................................- 20 -

4.7.1 Notices................................................................................................................................- 20 -

4.7.2 Printer fixing........................................................................................................................- 20 -

BK-C310 User’s Manual

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4.7.3 Operation space .................................................................................................................- 21 -

4.8 Install Windows driver .................................................................................................................- 22 -

4.8.1 Typical installation..............................................................................................................- 22 -

4.8.2 Advanced installation..........................................................................................................- 24 -

5Routine maintenance.......................................................................................................................- 27 -

5.1 Clean the mark sensor................................................................................................................- 27 -

5.1.1 Clean the left/right mark sensor on thermal side...............................................................- 28 -

5.1.2 Clean the middle mark sensor on thermal side.................................................................- 29 -

5.1.3 Clean the mark sensor on non-thermal side......................................................................- 30 -

5.2 Clean the print head and the platen roller ..................................................................................- 31 -

5.3 Clean the retraction sensor.........................................................................................................- 32 -

5.4 Clean the paper loading sensor..................................................................................................- 32 -

5.5 Clear the jammed paper in the cutter .........................................................................................- 32 -

5.6 Clear the jammed paper in the presenter...................................................................................- 33 -

6Troubleshooting and maintenance................................................................................................- 34 -

6.1 Errors and settlement..................................................................................................................- 34 -

6.2 Solution for common errors.........................................................................................................- 35 -

6.2.1 Problems during paper loading..........................................................................................- 35 -

6.2.2 Problems during printing ....................................................................................................- 35 -

6.2.3 Problems during paper output............................................................................................- 36 -

6.2.4 Other problems...................................................................................................................- 36 -

Appendix................................................................................................................................................- 37 -

Appendix 1 Self-test page.................................................................................................................- 37 -

Appendix 2 Software program...........................................................................................................- 40 -

Appendix 3 Optional parts.................................................................................................................- 41 -

Appendix 3.1 Buffer module.........................................................................................................- 41 -

Appendix 3.2 Components of paper roll shaft module................................................................- 42 -

Appendix 4 Safety parts list...............................................................................................................- 44 -

BK-C310 User’s Manual

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1 Summary

1.1 Brief introduction

BK-C310printer is a high performance thermal printer equipped with cutter and presenter, it can accept

up to 300mm paper roll and the widest print width is 80mm. It can be widely used in various fields like

finance, retail, lottery, etc.

BK-C310 consists of the following modules:

Thermal printing unit

Presenter

Paper holder

Control board

Cutter

BK-C310 can be connected with other device by USB interface or serial interface. Drivers for Windows

2000/XP/2003/Vista/2008/Win7/Win8/Win8.1, Windows XP Embedded operating systems and the

software development kit based on DLL are available, as well as the CUPS drivers for Linux system.

1.2 Main features

Printing

High-speed

Low-noise thermal printing

High reliability

Presenter

Paper holding

Paper retraction

Paper ejection

Note: The Presenter is a paper accommodation mechanism and locates at the front end of the

printer;

Special functions

Anti-jam

Anti-pull

Detect the last ticket

Applications

Command set is compatible with ESC/POS standard;

Characters handling: zoom 1 to 6 times horizontally or vertically, rotation print (0°, 90°, 180°,

270°), bold, black/white reverse, underline, upside-down print;

Barcode print: print barcode by commands in horizon and vertical direction;

Character size (Font A or Font B) can be set by commands;

Can repeat printing by macro definition.

Printer maintenance

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Replace paper roll easily;

The top cover of printer can be opened, which is convenient for maintenance;

The top cover of Presenter module can be opened, which is convenient for maintenance;

Characteristics and parameters can be set by software;

Single USB interface or single serial interface is optional;

Mark identification and checkout;

Lower mark sensor for non-thermal side is adjustable;

Semi-auto paper loading;

Firmware can be updated on-line.

BK-C310 User’s Manual

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2 Main technical index

2.1 Technical specification

Items

Parameter

203DPI model

Printing

Print method

Direct thermal line

Resolution

203×203DPI

Paper width

48~82.5mm

Print width

Maximum:80mm(3.2 "); default: 80mm

Maximum: 640 dots

Ticket length

70mm-350mm

Print speed

130mm/s (Max.)

RAM memory

8MB SDRAM

Flash memory

2/4MB

Print head temperature detection

Thermal resistor

Print head position detection

Micro switch

Paper /Mark detection

Photoelectric Sensor

Paper near end detection

Photoelectric Sensor

Communication interface

USB2.0

Barcode

Fonts

Graphics

Barcode

1-D barcode: UPC-A, UPC-E,JAN8 (EAN8), JAN13

(EAN13), CODE 39, CODE 93, CODE 128, ITF,

CODABAR

2-D barcode: PDF417,QR,Maxicode,2D GS1

Fonts

Standard ASCII, compressed ASCII

Optional Asian character set(Simplified Chinese,

traditional Chinese, Japanese, Korea)

Fonts Process

All fonts can be enlarged 1 to 6 times vertically and

horizontally respectively, Rotation Print (0°, 90°, 180°,

270°),Bold, white/black reverse, underline, upside-down

Graphics

Support bitmap to be downloaded to RAM and FLASH

Support direct bitmap print

Media

Paper type

Continuous paper/marked paper

Paper roll OD

250mm

Paper roll ID

25.4mm

Thickness

0.05mm-0.1mm

Thermal layer

Outward/Inward

Power

consumption

24VDC input / room temperature /

rated current

2.5A(standard test environment ,12.5% duty ratio)

PRESENTER

Presenter paper output detection

Mechanical photoelectric sensor

Presenter paper output speed

150mm/s

Presenter paper pull detection

Presenter paper jam detection

Photoelectric sensor

Presenter paper retraction

detection

Presenter paper retraction speed

150mm/s

Presenter paper output mode

Paper holding/Paper retraction/Paper ejection/Order

control/Close (optional)

Reliability

Print head lifetime

150KM (recommend paper，standard test environment，

12.5% duty ratio)

BK-C310 User’s Manual

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Items

Parameter

203DPI model

Cutter lifetime

1 million cuts (recommend paper ，standard test

environment)

MTBF of main control board

360,000 hours

MCBF

7000000 lines

Environment

Operation environment

Operation environment（no power）：0～50℃，20～

90%RH（40℃）

Operation environment（include power）：0～45℃，20

～90%RH（40℃）

Storage environment

Temperature:-25°C ～60°C

Humidity: 15%～98% RH(40°C)

Physics

Character

Overall size

116(W) x 146.8(L) x 76.7(H)mm(mechanism module,

excluding paper holder)

Weight

1.5kg

Table 2.1 Technical specification

Caution:

DPI: dots printed for each inch. (One inch is about 25.4mm)

The real print speed is related with data transmission speed, speed darkness, print duty, control

commands and input voltage, which may be lower than that in above table.

PRESENTER is a mechanism accommodating paper, and locates at the front of the printer.

Therelationship between the working status of print unit and the environment is shown in the figure:

Fig. 2.1-1 Relationship between working status of print unit and environment

Table des matières

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